Customer Reviews for S and G Market
(U-Haul Neighborhood Dealer)

339 reviews

2526 Nameoki Rd   Granite City, IL 62040

(618) 451-7173

Office Hours

  • Mon-Sun: 9:30 am–10 pm

Services at this Location:

Contact Us

(618) 451-7173

2526 Nameoki Rd
Granite City, IL 62040

Services at this Location:

Office Hours

  • Mon-Sun: 9:30 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice people. They made everything very easy. Would rent from them again.

sharon g 
Rating:
5.0

Customer did not leave a comment.

Ira S 
Rating:
5.0

Was very nice and professional. Was a very easy transaction during a hard move.

rebecca b 
Rating:
2.0

Customer did not leave a comment.

Shirley A 
Rating:
3.0

?

richard g 
Rating:
1.0

Dropped off the trailer he was outside smoking parked the trailer went inside and asked if I needed to sign anything he said no. When I got the trailer her didn’t even go outside to help me back up to it or to make sure the lights worked or it was hooked up correctly

Eric P 
Rating:
3.0

The truck was fine. It just wasn't cleaned and the interiors.

Sean C 
Rating:
5.0

Customer did not leave a comment.

Keisha M 
Rating:
5.0

Customer did not leave a comment.

abney w 
Rating:
5.0

Customer did not leave a comment.

LARRY D 
Rating:
5.0

I Rate This Pick up Location 10"stars Overall yes I Recommend to Everyone!!! 😀

michelle p 
Rating:
5.0

Customer did not leave a comment.

JULIE D 
Rating:
1.0

Will never use this entire company again

Michael V 
Rating:
4.0

Customer Service was great

PARRIS T 
Rating:
5.0

Customer did not leave a comment.

Harry R 
Rating:
5.0

Customer did not leave a comment.

gregg f 
Rating:
3.0

Customer did not leave a comment.

Zandra B 
Rating:
5.0

Always friendly and helpful

Heidi C 
Rating:
2.0

The guy opening was 10 minutes late. He informed me that there was 1/4 tank of gas, but no sooner than I left the parking lot and the notification for low gas goes off. The truck was not swept out when I opened it. Just not pleased with how it went.

jennifer a 
Rating:
5.0

The workers are always friendly and professional.

Regina M 
Rating:
4.0

Maintain equipment a little better, outside of that I was compensated fairly.

Larry M 
Rating:
1.0

Check your mileage before you get the truck

Mario B 
Rating:
3.0

Keep your word and don’t change the price told me a different price at the beginning when I brought it back it was higher

Tommie W 
Rating:
1.0

I dropped the truck off sunday night and the employee messes with his laptop and eventually told me it was all done and I would get an email. I never did get an email because employee didn’t complete the return at all. I had to return the next morning to the drop off location and have a different employee process the return, and I had to make it clear I wasn’t leaving until it was processed.

maureen n 
Rating:
1.0

Customer did not leave a comment.

Tabitha M 
Rating:
4.0

The recovery of the truck messed up my drop off day and time

Torell G 
Rating:
4.0

Have more moving blankets on hand. When I reserved a dozen and showed up the next day I was told they had no blankets. With four trucks, I would think they would have more than the 20 that were not returned. The representative was professional and courteous overall and provided help walking me through the reservation process which I appreciated.

Terry D 
Rating:
3.0

The truck was infested with roaches. Transmission seemed to hesitate. The ac would blow cool air for awhile and then warm. If a truck is returned from another town, it needs to be inspected and infractions repaired before it is rented.

Linda T 
Rating:
3.0

They charged me for extra day, made it good at the end but it was a Hassel, I've had to call TJ with U Haul both times that I have rented one to get it straighten out. The day time men there are not friendly. I will go elsewhere.

Brenda B 
Rating:
4.0

Customer did not leave a comment.

Brenda B 
Rating:
3.0

Customer did not leave a comment.

Caleb B 
Rating:
4.0

Customer did not leave a comment.

Patrick F 
Rating:
3.0

I have not received my deposit of $60.00

REGINALD C 
Rating:
4.0

Customer did not leave a comment.

Jana K 
Rating:
1.0

I am very disappointed that uhaul can loosely use my private and personal information to rent out a truck for a complete stranger under my credentials.. This is a very bad move on uhaul behalf. If anything happens to the truck my name is the one will be mentioned. Fix this asap take my info out your system

Ramona S 
Rating:
5.0

A line for the service

NICOLETTE W 
Rating:
5.0

Customer did not leave a comment.

pedro u 
Rating:
5.0

Customer did not leave a comment.

Penny M 
Rating:
3.0

Customer did not leave a comment.

Kristen T 
Rating:
4.0

The process was quick and easy. Most correspondence was through email or texts. Mileage adjusted and final receipt emailed in less than eight hours. Will definitely rent from here again if needed.

Kelly M 
Rating:
5.0

Customer did not leave a comment.

marilyn b 
Rating:
5.0

Customer did not leave a comment.

Jason C 
Rating:
1.0

I never rented a uhaul

Gary Z 
Rating:
1.0

The customer service at this location was below unacceptable. I was never given instructions on what protocol was as far as pick up or drop off. There was never a contract or talk of one. Now I'm being charged repeatedly $300 for unexplainable fees . Never used this location!

Michelle B 
Rating:
5.0

On time pick up. Friendly and helpful

Sharon M 
Rating:
5.0

Everything was great

George M 
Rating:
1.0

Clerk kept stopping to wait on other customers while we were getting the truck so the entire transaction took over 30 minutes which is unacceptable.

robert b 
Rating:
5.0

Customer did not leave a comment.

Proctor K 
Rating:
5.0

Customer did not leave a comment.

Nadine H 
Rating:
4.0

Customer did not leave a comment.

George H 
Rating:
5.0

Customer did not leave a comment.

Justin M 
Rating:
4.0

All good

Roy B 
Rating:
5.0

It was a very different feel from our pickup location, but great customer service.

Misti G 
Rating:
5.0

Customer did not leave a comment.

Martin H 
Rating:
3.0

The location is a liquor store in a sketchy part of town. The worker in the store who processed the return was very nice and did a good job, but the place is kind of icky.

Kaye M 
Rating:
3.0

We rented a 20 foot truck when outside temperature was 30 degrees. Drove for 10 miles and had no heat in cab. Drove the entire trip freezing. Not enjoyable at all. Once we were 10 miles out there was no time to wait for another truck.

Joshua M 
Rating:
5.0

I had no problem my truck was reserved and ready on my pick up day every thing was great

Antonio C 
Rating:
5.0

Customer did not leave a comment.

Terease F 
Rating:
5.0

Customer did not leave a comment.

tim l 
Rating:
2.0

Wouldn’t let me upload pictures of odometer and the guy didn’t even care just means more money in there pocket they can charge

APRIL D 
Rating:
5.0

Customer did not leave a comment.

Latonya B 
Rating:
5.0

Customer did not leave a comment.

Drekia W 
Rating:
4.0

Customer did not leave a comment.

Linda D 
Rating:
5.0

Nothing great customer service really great location managers

Jason P 
Rating:
5.0

Customer did not leave a comment.

Maureen G 
Rating:
4.0

Customer did not leave a comment.

ahmad a 
Rating:
1.0

This place if fraudulent charging Me for my rental

Arthur T 
Rating:
5.0

My Agent was able to answer any questions I had, very professional, if needed I shall use this location again

wanda w 
Rating:
2.0

Ordered a dozen blankets. However No blankets were available to protect furniture, resulting in scratches! Piece of marble was broken, because of laying it flat on floor of truck bed unpadded!

MaryGwinn K 
Rating:
5.0

Customer did not leave a comment.

Joseph E 
Rating:
2.0

Customer did not leave a comment.

Wendy E 
Rating:
5.0

Customer did not leave a comment.

carolyn b 
Rating:
1.0

Not the location I requested, it was even across the river in a different state. It was a convenience store with only 1 person working. Every time somebody came in to buy lottery tickets and snacks, he stopped to wait on them. This happened about 11 or 12 times. Took over an hour to complete contract. Then the didn't have all the equipment I reserved. 3 different locations to get all that was reserved. Very poor reservation system.

tamera b 
Rating:
1.0

Very rude and also said that he didn't have any trucks available altho he had 11 of them sitting on his lot. It took me having U-Haul call them to get a truck to use. He then took every customer in line instead of trying to make things right with me.

Tommy V 
Rating:
5.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

Customer did not leave a comment.

chris m 
Rating:
1.0

Very rough and unsafe location.

Nathan F 
Rating:
2.0

The staff was unprofessional and unprepared. I ended up having to go through the check out process wit the “manager” over the phone.

LEMONT K 
Rating:
1.0

Customer did not leave a comment.

Angel S 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
2.0

My experience was honestly full of inconveniences. First of all, the system was laggy as hell and it took hours to get my reservation set up. Second, our truck wasn’t even cleaned before we received it. Third, I was charged for 100 miles when I only drove 35!!! The guy that runs the place is very friendly and cool. I reserved 6 hours, but returned the truck in like 4.5 and was overcharged, mainly for the mileage. Also, the truck didn’t even have a full tank of gas when I received it, so I probably was charged for that as well. $120+ for a 35 mile trip. Rip off!

Hannah S 
Rating:
1.0

Customer did not leave a comment.

Javier R 
Rating:
3.0

Customer did not leave a comment.

robert k 
Rating:
5.0

Customer did not leave a comment.

mike t 
Rating:
3.0

It was unclear where office was, or who UHall employees were. However, the attendant (Manu)was pleasant, helpful and informative. Overall experience was fine.

ROSA B 
Rating:
5.0

Nothing

JESSE G 
Rating:
2.0

Appt to pick up the truck was for 10:00 a.m. We get there they say we have to come back at noon because the person who takes care of it wasn't there! We were understandably upset. We were on a tight schedule, we had paid people to help us. They could only give us 2 hours. So they said come back at 11:00. At 11:07 we watch the guy walk out of the house next door to the business we were picking up from. So he could have run over quickly and taken care of us but apparently customer service isn't a priority. He didn't offer to compensate us in anyway. After complaining he gave us an extra 2 hrs time to have the truck returned. Which we ended up needing because we had to do all the work loading and unloading ourselves and pay for help we were unable to use. And we missed other appts as well. What a mess. So unhappy. I will leave this review any and everywhere possible.

JULIE C 
Rating:
3.0

Customer did not leave a comment.

ANTHONY M 
Rating:
3.0

Customer did not leave a comment.

Karen H 
Rating:
1.0

Customer did not leave a comment.

CHARLI T 
Rating:
1.0

Very dis organized - wasn’t sure what was going on, took over 50 min to check out

Charli T 
Rating:
1.0

Truck was not ready at scheduled time because S and G Market did not put the keys in the lock box. This cost me several hours and several hundred dollars.

SHANNON W 
Rating:
5.0

Customer did not leave a comment.

SHAREE W 
Rating:
5.0

Customer did not leave a comment.

LADISLAU T 
Rating:
1.0

This is a dangerous location to rent from. The guy behind the counter is a liar and sells drugs to people from behind the counter. Not only will your rental not be ready they will treat you like garbage when you try to get the U-Haul. Do yourself a favor and get a Penske, Avia, of Enterprise rental. Overall U-Haul dealers are trash and horrible to their customers. If you want to buy drugs behind the counter of a local "market" this is the place. Their traffic manager is a joke and is rude and never calls customers back. Profits over safety for this company. Do yourself a favor and ask friends to help move it will be safer for you.

Ben G 
Rating:
5.0

Customer did not leave a comment.

TERRI H 
Rating:
5.0

Quit telling me my truck isn’t capable of pulling your equipment I’ve been using your equipment for 50 years I’ve been both an employee and customer of uhaul , I know what I can and cannot do.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B 
Rating:
5.0

Customer did not leave a comment.

MARCELINO M 
Rating:
3.0

Customer did not leave a comment.

Denise B 
No reviews have been submitted for this location.

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