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Andrew B
Customer Reviews for Ryan Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The staff there are very helpful and knowledgeable. I've rented from this location multiple times and have never had any problems whatsoever. They exceed my expectations on at least 2 visits, and always meeting expectations.
Paul PI'm not from Cincinnati. I don't have ant friends there to make a recommendation .
steve lVery helpful and efficient location
dean gEasiest move ever!
James GGood customer service great guy
demon tIt's all good.
Rolla CThe truck ran a little rough but got the job done.
Renee DThis location checked in my return 3 days after return. Please refund 3 days to my card. Please confirm via return email to spade.dm@onecalldoesall.com Thanks
Dean SGive them a better computer or iPad. They seemed to have a lot of trouble getting the invoices and paperwork together. Very nice bunch of guys in a safe location
William SVery nice people.
Victoria Lanother excellent Uhaul experience
JOHN WNothing as everything was great.
rickyn mThere was a family emergency and I returned couple hours late and charged full day even tho the location was closed. Also when got home pulled out ramp was full of glass and broken roof tiles. Moms attic had pieces of tile as well. I am disputing extra charges
Joyce GThese guys were nice and helpful
jordan rI don't think you have to do anything. Your customer service was great.
Cynthia LClean the truck cup holders and make the check in process quicker
Danielle HBob was extremely helpful and personable. The location was convenient. The equipment was very clean. The instructions were spot on.
KATHRYN BTire was flat when we got the truck. The set up process took awhile, I think it would be helpful if there was a reminder or comment that stated to arrive 15-30 minutes before.
Yesenia LThe original rental was at the muddy creek location and that is the second time I have tried to rent from there and both times they were not there. WASTED a lot of time trying to get a hold of them/moving the rental. W North Bend was great just a lot further from the house.
James SIt was a wonderful experience, minimal wait time at the desk, friendly staff, clean truck and everything was explained well. I would definitely rent from them again.
Robert MThis location and the people there were just fine. The issue I have is with the overall U-Haul reservation process. It took us almost 55 minutes to get me out the door. Prior to arriving, I spend over a half an hour on the phone with the reservations group going over what vehicle I was using to tow, what vehicle I was towing, where I would pick up and where I would drop off, and we agreed upon the rate to be charged. Arriving to pick up, the computer system kept over riding what was already in there. We had to start from scratch. When that didn't work, the man had to call Phoenix to get things fixed. Very, very frustrating.
Tim MThis could not have been a better experience. This location was fantastic and the employees were so helpful and friendly
Warren FThe convenience of this location was a time saver for me. Will rent from this location again.
Don NI didn't have an issue with the location but I did with the 681 number customer service. This was bout where I had set to pick up my equipment.because of the change out cost me 12 extra miles
Angela MThe pickup went very smoothly. Easy to do business with Uhaul. Also, website was very detailed making me double check all hauling parameters of car and load. Very good
Philip FThis was not our original pick up that was confirmed the night before. We decided to call to add a dollie to our order only to find out they didnt have our truck, it had gone from their dashboard and they didnt know where or if we we would have a truck. Promises were made to get someone to call us back but other than Brianna from original pick up place who tried her best for us, but had no control to help no-one did. When we tried to call customer service it took 20mins to get through to someone, and when we did they were not sure what was happening. The second location we were to go to had not received the truck back. It was a very stressful and frustrating am. Finally we received a text telling us where we could pick up truck and we drove out of our way to pick it up. When we finally arrived Bob was extremely helpful and nice and couldn't believe the morning we had and gave us extra miles as we had no idea how far away from our destination we now were. It was a total mess and made worse that we couldn't reach anyone on phone who could actually help us.
Malcolm TNot convenient
charles rPLEASE call when rental location is changed. I reserved at one location and was switched to another one via email. I showed up at the wrong location and was very upset to start my day off frustrated. I blame UHaul not Ryan's. He was so very Nice
Ginger EVery slow service. Clerk was very nice but did not have a good understanding of the computer system. This made us an hour late being able to get the truck.
KIMBERLY ABob was very friendly and helpful when I dropped off the trailer!
Lawrence HThe owner took more time with me than any other uhaul store. Very thorough and helpful. Very professional
tim kService was above and beyond what I have ever experienced.
Chris ERyan was very friendly and answered all of my questions about driving the vehicle.
Jaime MBob was very nice :0) He answered my questions immediately, & He was friendly (with a smile on His face). I would recommend this location to everyone.
Catrese MI found it difficult to schedule on line. The web site was not helpful. The gentleman at Ryan's was very helpful. Unless you improve your web site I will not even try to schedule on line. Thank you Ryan's station for all you help.
janice rFriendly service!
DOUGLAS WHe knows customer service and he himself had no nice words...simply unbelievable. .horrible
LORAINE SHave the truck at the location I requested the reservation.
STEPHEN KToo expensive!!! secret charges
TYLER MGreat Service, Great Truck!! This was located in a great location for my moving job and the check-in / check-out couldn't have been easier. My experience with Uhaul made a stressful day a lot easier. ¡Gracias!
Jill SI am very disappointed with Uhaul and the online reservation system. I had reserved a truck and car trailer several weeks in advance at a location near my storage locker. I was never notified by Uhaul that the reservation location was changed, and was never notified that my reservation was split. I was at 3 different Uhaul locations in Cincinnati four different times that morning before I could start my one way move. All of the people at the different locations were very nice and helpful, but the lack of "customer service" from Uhaul related to accountability for its online reservation system is pitiful.
DANIEL FThe workers were nice - uhaul's reservation department confirmed my requests; however, they were not ready for me. I had to drive to second location to pick up supplies. Not the locations fault - it was the uhaul's representative that confirmed my order.
DAVE CThe terms of the rental were very reasonable, and the location was flexible as far as time of return. Management stayed a little late to wait for and process my returned truck.
Robert MThe person was supposed to give me a one-way rental. Instead, he gave me an in-town rental. He did not seem professional or organized. He did not correctly record the amount of gas I left in the vehicle when I returned it. It was at Full. I believe he did not properly record the return mileage.
Elizabeth OThe truck was confirmed to be picked up at 8:00 am. There was no one available to release the truck until about 9:30 am.
mildred s