Customer Reviews for Rustys Inspection Express
(Distribuidor de U-Haul del vecindario)

712 comentarios

3718 Troup Hwy   Tyler, TX 75703
(Hwy 110-S Of Loop 323)

(903) 509-9819

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(903) 509-9819

3718 Troup Hwy
Tyler, TX 75703
(Hwy 110-S Of Loop 323)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

DO NOT RENT FROM THIS PLACE!!!

alyssia F. 
Clasificación:
1.0

It was just myself and my two sisters and b/c this place is just a drop off location he would not assist us with the unload process of the auto transport. A stranger who saw my sisters and I on the ground trying to unhook it came and assisted us with the unloading of the auto transport. Then the guy was rude and rushing us. I will never use this place every again

alyssia F. 
Clasificación:
1.0

Rusty needs to learn something about customer service

Craig H. 
Clasificación:
1.0

The man was EXTREMELY rude both on pick up and drop off. Also, my reservation was changed 7 times and when we finally got to the right place the man acted like we were an inconvenience and was extremely rude. As usual when we rent a uhaul no one knows what is going on. Our reservation was lost then moved over 7 times. No one we called knew where we needed to pick up. No one knew where the trailer was located. It was stressful and chaos. This will be the last time we use uhaul. It is literally always like this. Just not worth the stress and effort.

Machael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emeka O. 
Clasificación:
1.0

Clean the truck: inside and in trailer Provide items paid for

COLLIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aldin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
4.0

The owner was nice enough but definitely a man of few words.

Sondra C. 
Clasificación:
5.0

I had a great experience at Rustys! Very friendly check in and equipment in excellent condition. I will rent again!

JAMES H. 
Clasificación:
1.0

Owner Rusty was rude and not helpful. Offered no assistance lifting trailer onto hitch. No jack present on ubox so had to use the emergency jack from my car to get it off when I dropped off. Equipment is not well maintained. Stay away.

Andrew A. 
Clasificación:
1.0

The guy at the shop was extremely rude and unhelpful. He sent me to hitch the trailer without any assistance or tools. I tried unsuccessfully to lift the hitch myself almost hurting my back. To my dismay, the same guy was there when I returned the trailer. He sat there watching me trying to return the trailer knowing I barely had enough clearance. I eventually approached and asked him to move some of the other trailers. He muttered his annoyance about having to get up. He was rude answering any questions and made it very apparent that he did not want to be disturbed. Will NEVER rent from here ever again!

ALEKSANDR K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will H. 
Clasificación:
2.0

The guy never looked at the truck and wasn't friendly at all. He didn't even give me a receipt or asked did I want one emailed to me. Poor customer service!

CHARMARRICKA B. 
Clasificación:
5.0

Acknowledgment of receipt of vehicle would be nice.

CYNTHIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWANDA T. 
Clasificación:
5.0

It was so easy to rent, pick up and drop off.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE S. 
Clasificación:
1.0

The rental location was very poor and not kept. The owner Rusty did not have time to even inspect the van with me or look at millage. When I returned I in the same condition he said just give me the keys no inspection or mileage. My cost was supposed to be under $100. I just got the statement saying missing or damaged pieces no exclamation. Cost $387 I used my American Express business card so this charge will be investigated. Rusty is obviously a fraud and a cheat U-Haul you should drop this location immediately.

RONALD L. 
Clasificación:
3.0

I don't think the gas was entered correctly which resulted in a higher bill, but I have no proof so I didn't dispute . Had to call UHaul to record when I turned in my vehicle as the app didn't work on check in….58 min hold time and then when I'm next in the cue I was hung up on and had to hold all over again.

JULIE LANE B. 
Clasificación:
1.0

The cab had raisins stuck to the floor. My furniture pads were not in the unit. It was storming and pouring rain, and the owner just stood in the bay and watched me the entire time rather than assisting me. The app wouldn't locate my location and so I had to continue to stand there in the pouring rain trying to figure out how to get the process going.

Whitney B. 
Clasificación:
5.0

Great service. Took care of everything easy pickup.

FREDRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO R. 
Clasificación:
2.0

Rented auto transport. Straps to hold car in place were frayed, holes in them, and dangerous. Latches holding ramps were rusted and loose. Ramps fell out at 50 mph after a bump!!!! Unacceptable maintenance

ANTHONY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE M. 
Clasificación:
2.0

Improve customer service.

RONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

You always have what I need

JONATHAN M. 
Clasificación:
5.0

Yes, the folks there were friendly and polite. I will use this location again now that I live in tyle.

peter M. 
Clasificación:
1.0

I went to the Uhaul on Gentry in Tyler Texas first the man was very rude and I will never go back to him neither to the one I just rented from. If you go back in your record and look how many times I have rented from you this is my first complaint.

KING R. 
Clasificación:
3.0

Make the office area a smoke free zone

JOHN C. 
Clasificación:
5.0

I dropped it after hours but it was convenient and close to where I was.

TERRY M. 
Clasificación:
3.0

First and foremost you allowed a friend of mine to handle the whole process on her own and with my ID then not to mention I was charged a arm and a leg for a scratch that came with the truck terrible experience

Maci C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROGER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
4.0

No Comment

DONNA B. 
Clasificación:
3.0

Give them the truck they have actually reserved.

James C. 
Clasificación:
1.0

Gas was on E. He never answers phone. Then started slamming stuff everywhere. Complained we didn't add more gas then what we stared with. We tried to go threw the app but designated one wasn't even there. I dont recommend

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Serene Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

Pick up was ok. Really irritated with website service trying to reserve the vehicle. After waiting 30-40 minutes, the person did not verify my email so I did not receive confirmation, email nor txt.. Called back and waited 30 minutes. Related the issue. This agent corrected the problem. The first person had spelled my name wrong. The on line chat is a JOKE!!! Rusty was the only dealer in Tyler area that offered pick-up.

JERRY G. 
Clasificación:
4.0

Clean the windshield better.

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

YORDANO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARVIS DEVON J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRELL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

I got there a little early since I elected to check-in via my app. When I got there, none of the furniture pads or the dolly were in the truck and ready for me, I had to wait a half hour for the place to open, and the staff didn't seem even remotely concerned with the fact that the truck wasn't prepped and ready at the time of my reservation.

Jay L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUTH D. 
Clasificación:
2.0

this guy was really grumpy Will go somewhere else next time

DALE M. 
Clasificación:
3.0

Would have liked to have had a paper printout of the rental contract just in case.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronnie W. 
Clasificación:
5.0

Nada

Bruce S. 
Clasificación:
4.0

Be a little more friendly.

KITIANNA M. 
Clasificación:
1.0

The person who was there is rude

David Y. 
Clasificación:
5.0

Great customer service here at this location I have never had a problem using Randy's equipment always clean and ready to roll Signing the rental agreement is very quick... a pleasant hello pleasant goodbye and I'm on my way. Just the way I like it.

Richard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

April S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID E. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTONIO C. 
Clasificación:
5.0

He is highly efficient and doesn't make you wait.

JAMES P. 
Clasificación:
5.0

He is quick to take care of the guest and does the returns fast without hesitation!!

JAMES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrece W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH E. 
Clasificación:
1.0

The customer service was very poor. I would not recommend this location to any family or friends.

Keona M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
3.0

Took FOREVER to check in because of the alternate contact. Car was dirty on floor.

Kathryn D. 
Clasificación:
5.0

Quick, simple, easy return process. They were able to go about their normal business, and neither I nor them needed to disturb the other.

John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle C. 
Clasificación:
5.0

I love this place! Very delightful man. The service was great. The truck was clean. The check in and out was super easy!

judy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
4.0

Need to greet customers as they arrive. Help with the location of drop off .

David T. 
Clasificación:
1.0

Second time I used them and inside and out side of both trucks were dirty. Had to clean inside of cargo box be for we could load. I would not use him again. The second truck made really bad noises inside of cab. Very bad experience. Truck in need of front end repairs, steering wheel vibrated and road walked.

Billy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF S. 
No se han enviado comentarios para esta ubicación.

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