Customer Reviews for Rustys Inspection Express
(U-Haul Neighborhood Dealer)

822 reviews

3718 Troup Hwy   Tyler, TX 75703
(Hwy 110-S Of Loop 323)

(903) 509-9819

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(903) 509-9819

3718 Troup Hwy
Tyler, TX 75703
(Hwy 110-S Of Loop 323)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Rusty's attitude is short and blunt. He did not offer any comment or information unless I asked him. When I first called to inquire about a truck, he was a jerk. I don't usually complain about customer service, but he basically offered NO customer service!

Carla Peters 
Rating:
5.0

Customer did not leave a comment.

Austin Price 
Rating:
4.0

Customer did not leave a comment.

Callam Booth 
Rating:
1.0

The person that rented truck to me was not personable. Never showed me anything about the truck. Just handed me the keys and walked back inside.

amanda smith 
Rating:
5.0

Customer did not leave a comment.

Raul Diaz 
Rating:
1.0

Customer did not leave a comment.

Stacey Smith 
Rating:
2.0

Old and poorly maintained facility with unpaved parking lot.

dennis cullinane 
Rating:
5.0

Customer did not leave a comment.

Rickey Robinson 
Rating:
5.0

Always good from Rusty! Thank you

Olga Ohrbeck 
Rating:
5.0

The check and check-in process is awesome! Well done UHaul!

Christopher Moran 
Rating:
5.0

Nothing at all..it was a quick process with very friendly staff. Thanks for your help Mr.Rusty

Rita Strickland 
Rating:
5.0

Customer did not leave a comment.

Diane Thomas 
Rating:
4.0

Customer service lacking Didn’t even say hello

KEITH REED 
Rating:
4.0

Rusty is usually busy but, he has always taken care of us in a timely manner. We like getting our rentals from him. Thank you!

Olga Ohrbeck 
Rating:
2.0

Stop reaping people off in the name of business,try having a human face because life is not always about money. Try considering the reasons behind people’s actions.

Chima Asadu 
Rating:
4.0

Always good when we rent from this location.

Joanna Leath 
Rating:
5.0

Customer did not leave a comment.

Wesley Stamps 
Rating:
5.0

Same as other. Uhaul is a great company. We’re lucky to have you. Thanks

Rex Williams 
Rating:
1.0

Customer service needs lots of improvement!

Michael Follis 
Rating:
5.0

No improvement nessary. Everything was up to par.

J H 
Rating:
2.0

None of the dollys or moving blankets I rented were on the truck.

Ethan Reimund 
Rating:
3.0

Customer did not leave a comment.

Lance Winger 
Rating:
3.0

Customer did not leave a comment.

Destiny Pugh 
Rating:
5.0

Customer did not leave a comment.

Pierre Neuenschwander 
Rating:
3.0

Local car repair facility with no service staff. They were fine just a little slow on service. AC was out in my truck half the time from Dallas to Tyler and in the summer TX heat was not good.

John Tyrrell 
Rating:
5.0

nothing

Michael Baranski 
Rating:
4.0

Customer did not leave a comment.

Jarrod Barrow 
Rating:
1.0

I ordered a appliance dolly and the order said it would be there, however it wasn’t there and the guy at the counter was rude and acted like he didn’t even want to be there

James Wampler 
Rating:
4.0

Customer did not leave a comment.

Colin Knowles 
Rating:
5.0

Customer did not leave a comment.

ROCKY BRAY 
Rating:
5.0

Customer did not leave a comment.

Donald Voegele 
Rating:
5.0

Customer did not leave a comment.

Lindsay McLaughlin 
Rating:
3.0

Customer did not leave a comment.

Courtney Noakley 
Rating:
5.0

Rusty’s was great, I had a problem checking in after hours, and a u haul phone operator was kind, caring and walked me through checking out! Well done all around! Thank you! It’s great when things all run smoothly, but even better when you have a question to receive caring help, thank you U Haul!

Anthony Altbrandt 
Rating:
3.0

Customer did not leave a comment.

Eric Going 
Rating:
3.0

Customer did not leave a comment.

Jennifer Barnett 
Rating:
5.0

Customer did not leave a comment.

Anthony Maynard 
Rating:
2.0

Customer did not leave a comment.

Linda Yarbrough 
Rating:
5.0

Customer did not leave a comment.

Amy Hosch 
Rating:
5.0

Customer did not leave a comment.

Joe Nelms 
Rating:
5.0

Customer did not leave a comment.

Patrick Gleason 
Rating:
4.0

Customer did not leave a comment.

Douglas Price 
Rating:
4.0

Customer did not leave a comment.

Kelly Click 
Rating:
2.0

Customer did not leave a comment.

Debra Correa 
Rating:
5.0

Nothing. That guy was great and super easy to work with

MICHAEL BROWN 
Rating:
3.0

Better customer service

Phillip j Velazquez 
Rating:
5.0

My experience with U-Haul was just fine ,I only have one complaint, the trailer that I pulled had a marker light out on the driver side that was the only thing that was wrong, thank you for all the good work that y'all do,MAY GOD CONTINUE TO BLESS YOU

kenneth smith 
Rating:
5.0

Great guy

Mark Blandford 
Rating:
4.0

Everything was great fast and to the point

Luke Hamilton 
Rating:
3.0

Customer did not leave a comment.

Michael Staples 
Rating:
5.0

Customer did not leave a comment.

ARDEN THOMPSON 
Rating:
3.0

Small office with no facilities and smoky. We were given no details about the rental or how to return it (gas, cleanliness etc).

charles day 
Rating:
2.0

Dispatched equipment that should have been marked out of service. Improper hooking of trailer safety chains. Rushing customer to be done and leave.

James Castle 
Rating:
1.0

Very rude man.

Scott Lapier 
Rating:
5.0

Nothing, Rusty is very efficient, his equipment is clean, and his hours are the best in the area.

Christopher Edwards 
Rating:
4.0

Customer did not leave a comment.

Robert Folwell 
Rating:
4.0

Customer did not leave a comment.

STEVEN MCCAGHREN 
Rating:
2.0

Had to jump start truck on pick up and then twice more before dropping off the next day. It also rained and the wipers were worn and half working. Very poor maintenance and vehicle body was beat up. Poor representation off uhaul.

Raoul Serenil 
Rating:
3.0

The locations were okay but the billing was ridiculous was charged for being thirty minutes late and I called several day in advance about coming back late and was told usually an hour you are still good, NOT. O well Ryder here we come

Clifton Wood 
Rating:
1.0

He should be more polite with customers

SHEKETA CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

Anthony Nelson 
Rating:
3.0

Customer did not leave a comment.

rocca johnson 
Rating:
4.0

Customer did not leave a comment.

Jerry Wierenga 
Rating:
4.0

Customer did not leave a comment.

Juan Castillo 
Rating:
5.0

Service was friendly and courteous Uhaul had squeaky belts and bad alignment

Mathew Mccaffity 
Rating:
2.0

Customer did not leave a comment.

Christopher Burkhart 
Rating:
5.0

Excellent service and ease of use all around

Natascha Hood 
Rating:
5.0

Customer did not leave a comment.

donna Kazmierczak 
Rating:
1.0

Truck was filthy. Was pointed out at the rental pick up location, was told that was not their job to clean the equipment, was up to u haul.

George Davis 
Rating:
5.0

Customer did not leave a comment.

Sherry Barnes 
Rating:
2.0

I had a reservation for 7 am but wasn’t able to pick up my truck until 8. And Mr. Rusty was very rude. Definitely won’t use this location again.

Britnie Smith 
Rating:
4.0

Customer did not leave a comment.

William Longacre 
Rating:
4.0

Customer did not leave a comment.

RICHARD DANIELS 
Rating:
1.0

Need to have person at rental locations maintenance and clean the vehicle instead of putting it on another paying costumer and having extra charges added onto their rental for such things.

Jason Thompson 
Rating:
1.0

They charged my card more than what they told me

Nakendra Hambrick 
Rating:
3.0

I believe I have been overcharged by quite a bit. Charges twice for mileage?

Teresa T Baker 
Rating:
2.0

The owner of the site is unfriendly and not helpful when renting.

Charles Hill 
Rating:
3.0

Customer did not leave a comment.

Tina Edwards 
Rating:
3.0

Customer did not leave a comment.

Amanda Atwood 
Rating:
5.0

Customer did not leave a comment.

William Jones 
Rating:
5.0

It was fast, easy, and very affordable.

Nyaisha London 
Rating:
1.0

We was charged wrong for the mileage and daily rate !!! We Was charged 71$ a day and 1.09 a mile when originally online it showed 39.99 a day and 89 per mile !! It was the worst moving experience period !! I demand a refund now !!

Jordee Coppedge 
Rating:
3.0

Customer did not leave a comment.

Jacob Bryce 
Rating:
5.0

The gentleman was great with helping out with the return of the trailer….sweetest man ever!!!!

Kelly Loving 
Rating:
4.0

Customer did not leave a comment.

Mark Brookshire 
Rating:
3.0

Customer did not leave a comment.

Hasaan Herrington 
Rating:
2.0

No sign; very hard too find.

Neil Hamilton 
Rating:
3.0

The man was vey grumpy. I had ordered an appliance dolly and moving pads. He didn’t tell us until after paying that he “didn’t do that” (he did not charge, but they were items I needed and I would have gone to another location if I had known).

Heather Carnes 
Rating:
1.0

Super rude. Truck without a ramp. No appliance dolly although website said there was. Worst location ever.

Tammy Van Dyke 
Rating:
4.0

Customer did not leave a comment.

gregory GILL 
Rating:
4.0

dolly reserved for but not included in back of truck, forgot to confirm before driving away very attentive store owner, no line, no issues obtaining truck despite early morning weekend

Samuel Flanders 
Rating:
3.0

I had reserved a furniture dolly as we had a huge king size bed to move. He didn't have a flat furniture dolly. That made our chore a nightmare from hell. BTW we were 2 women reduced to carrying a king mattress.

Alexis D Owens 
Rating:
3.0

The guy who was there was not friendly or personable at all. I hope he has a better day today! (: He needs love.

Daniel McKnight 
Rating:
3.0

Customer did not leave a comment.

Brad Bringhurst 
Rating:
1.0

The owner of this facility was quite literally the rudest person. He was unhelpful and rude. It was as if I was bothering him while he sat behind his desk. I have never filled out one of these reviews, but I intend to never do any sort of business with him again and hope no other customers of uhaul have to deal with his poor attitude and customer service.

Casey Kennedy 
Rating:
5.0

Customer did not leave a comment.

Mary Skamra 
Rating:
1.0

Uhaul agent was really rude.

Cookie Roach 
Rating:
4.0

Was not opened when making drop off. They were proper in checking the trailer in the next day.

Anthony Bennett 
Rating:
5.0

Customer did not leave a comment.

robert mcmillan 
Rating:
2.0

The guy acted like it was an imposition for to unhitch the trailer. Never said a word to me.

Jamie Wagner 
No reviews have been submitted for this location.

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