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Cynthia W
Customer Reviews for Rustys Inspection Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The store clerk was not friendly and seemed bothered that I was there. Also, the drop box for the keys did not have a big enough hole for the key fob so I had to call support and get the code for another box to put them in.
Ashlyn MI had rented blankets. I did not get any blankets. They weren't in the truck or handed to me. This was disappointing as I needed them
NATASCHA HPrimary issue was I was given a trailer with two very underpressured tires. They were 25 psi and less. Had I not noticed and checked pressure after loading the trailer, then borrowing a neighbor's air compressor to properly inflate all 4 tires, I most assuredly would have encountered a blowout on my long trip. Also the wrong trailer information had been entered into a system such that my trailer did not match the one shown on the rental. This may have been related to a change in rental pickup location due to the abandonment of the original pickup origin by the staff before 3:30 PM despite the 5 PM closing.
DONALD WDon't send him to this place! The man is rude and doesn't want anything to do with renting or accepting equipment.
SHANNON VCustomer service was excellent
JAMES RSpeedy and friendly service.
UMAR JRusty has a clean and convenient location with a large inventory of U-Haul equipment. I was impressed by his 25 Years Service plaque!
MICHAEL TPlace needs cleaning. Owner has no personality or hospitality. It is a very convenient drop-off location! I'm okay with this but someone else may have big issues.
Duane NRented here before, will do it again
FRANCIS HEXCELLENT
James DGracias
warren gVery rude. No customer service skills. No eye contact. Seemed annoyed and did not offer to look at the truck with me before leaving. He slammed the key on the counter and said "it's out there"
Lakendra TVery rude, poor customer service
melena sIF it was Rusty or whoever I was dealing with they were very rude with no customer service,When I first walked into the business there was no eye contact or a simple may i help you he and his coworker really just ignored me until I told them what I needed,U-Haul should shut this one down this location is giving U-Haul a bad racist reputation!
REGINALD LOverall the rental experience was good! Will definitely use this service the next time I need a trailer.
Neil BIt rained while we were moving and the roof front area of the storage compartment leaked. Some of our moving boxes became soaked with water.
Thomas CAlways helpful backing up drop off tow equipment.
Kirstie DCar was dirty. No supplies.
Naim EWe have used Rusty's now for several moves. Hands down the best, quickest, and friendliest service we ever get when renting a U-Haul. Thanks to Rusty's, we are resting in our new home with ALL of our valuable personal belongings! Thanks Rusty! And Thank you U-Haul!
Simon YI was charged for fuel when I shouldn't have been. I provided a picture of the fuel level when I got in, because I took a picture of it since U-Haul is NOTORIOUS for charging for anything and I was charged for (2) additional gallons when I actually put more fuel in it than what was in it when I got in.
Jennifer HI am terribly disheartened by the rude customer service I received here. The employee was dismissive, failing to show any respect to myself. He rudely refused to really answer questions I had about the rental service. When I asked questions, his go to response would be to tell me to just go to the website. When I would have a question about the website/app and the pre-inspection (which he did not participate in) he would simply and rudely answer "I don't know", then proceed to walk away. I have used U-haul before and never have I been treated this rudely. I will most definitely not be returning to this location and will not be recommending it to anyone else.
GUSTAVO RConfusing instructions video vs real process with no photos attached.
Aracely Alocation should be kept visible for customers who come after dark
Ajanae TRusty's attitude is short and blunt. He did not offer any comment or information unless I asked him. When I first called to inquire about a truck, he was a jerk. I don't usually complain about customer service, but he basically offered NO customer service!
Carla PThe person that rented truck to me was not personable. Never showed me anything about the truck. Just handed me the keys and walked back inside.
amanda sOld and poorly maintained facility with unpaved parking lot.
dennis cAlways good from Rusty! Thank you
Olga OThe check and check-in process is awesome! Well done UHaul!
Christopher MNothing at all..it was a quick process with very friendly staff. Thanks for your help Mr.Rusty
Rita SCustomer service lacking Didn’t even say hello
KEITH RRusty is usually busy but, he has always taken care of us in a timely manner. We like getting our rentals from him. ¡Gracias!
Olga OStop reaping people off in the name of business,try having a human face because life is not always about money. Try considering the reasons behind people's actions.
Chima AAlways good when we rent from this location.
Joanna LSame as other. Uhaul is a great company. We're lucky to have you. Gracias
Rex WCustomer service needs lots of improvement!
Michael FNo improvement nessary. Everything was up to par.
J HNone of the dollys or moving blankets I rented were on the truck.
Ethan RLocal car repair facility with no service staff. They were fine just a little slow on service. AC was out in my truck half the time from Dallas to Tyler and in the summer TX heat was not good.
John Tnothing
Michael BI ordered a appliance dolly and the order said it would be there, however it wasn’t there and the guy at the counter was rude and acted like he didn’t even want to be there
James WRusty's was great, I had a problem checking in after hours, and a u haul phone operator was kind, caring and walked me through checking out! Well done all around! Thank you! It's great when things all run smoothly, but even better when you have a question to receive caring help, thank you U Haul!
Anthony ANothing. That guy was great and super easy to work with
MICHAEL BBetter customer service
Phillip jMy experience with U-Haul was just fine ,I only have one complaint, the trailer that I pulled had a marker light out on the driver side that was the only thing that was wrong, thank you for all the good work that y'all do,MAY GOD CONTINUE TO BLESS YOU
kenneth sGreat guy
Mark BEverything was great fast and to the point
Luke HSmall office with no facilities and smoky. We were given no details about the rental or how to return it (gas, cleanliness etc).
charles dDispatched equipment that should have been marked out of service. Improper hooking of trailer safety chains. Rushing customer to be done and leave.
James CVery rude man.
Scott LNothing, Rusty is very efficient, his equipment is clean, and his hours are the best in the area.
Christopher E