Customer Reviews for Rustic Trends
(U-Haul Neighborhood Dealer)

Rating:

3.0

Plus they wasn't open when I got there late. They was nice on the phone. But I could not answer some of the questions right.

Rating:

5.0

Correct the address

Rating:

5.0

Very friendly people. Easy place to pickup and return your equipment too

Rating:

1.0

Everything

Rating:

5.0

Great folks to do business with, I even found a portable air conditioner to buy while I was there.

Rating:

4.0

No improvement needed

Rating:

5.0

Excellent customer service and very professional

Rating:

5.0

Dropped after hours

Rating:

1.0

Charged $25 cleaning fee when unit was not left dirty! I feel the situation was a "money grab". Truck was cleaned and left it.

Rating:

3.0

The first truck at the location in Gadsden to start loading was broken. And I was not informed to find another truck before Friday morning. Drove 1 hour again to find another truck and 1 hour drive back to Gadsden. Wasting 4 hours overall on Friday. Had to finish move on Saturday instead of a one day move. Oxford to Gadsden to cedartown ga to get a truck back to Gadsden to Oxford. Next day Oxford to Atlanta.

Rating:

5.0

N/A

Rating:

3.0

I bought it back with more gas in it than was in it when I got it and they said I went over the mileage a little bit and got charged $8.35 more I don't think I should have been charged the extra money

Rating:

3.0

Its dark, not well lit and not really any signage... only knew it was the place because of other uhaul equipment

Rating:

5.0

Only complaint. Did not have the moving blankets i paid for. Customer service made a note but i was still charged

Rating:

1.0

Scheduled to pick up at 1:00 didn’t get the truck until 1:30.The truck needed 2 quarts of oil.Returned truck at 8:00 the same evening and got charged for 2 days.Call as soon as I dropped truck off to confirm my drop off time.No one was working at the location.Hadn’t been for years by the looks of it.Can’t even get anyone on the phone to notify my over payment.Need to get it together

Rating:

5.0

My experience was amazing the ppl was friendly and nice. I would recommend. Equipment was in good shape. I was very satisfied.

Rating:

3.0

When i arrived to rent the truck it took 2 and a half hours to rent the truck so i didnt actually take possession of the truck until approximately 4pm. When i tried to tell the guy that i returned the truck to he basically called me a liar and charged me an extra day. I feel like this is unfair and i would appreciate someone getting back with me. 6786759932

Rating:

5.0

Everything was great I was totally satisfied thanks

Rating:

1.0

It was not clean. Furniture pad holder empty. Not informed of add on cost. Was quoted $29.99 and with "taxes" it ended almost double. Will never rent from your company again. It's a bait and switch. All costs should be quoted up front.

Rating:

3.0

Get them to tell me if I o them or they o me I put a deposit

Rating:

1.0

Maybe have the correct address to drop the uhaul at. Or not charge me extra when the correct address wasn't given. Also, I was charged extra when I was told I would be charged once I returned the uhaul.

Rating:

5.0

Nothing, everything was great.

Rating:

4.0

N/A

Rating:

2.0

The staff were disinterested but not rude. The truck was not clean. Empty but not clean

Rating:

3.0

The business was not open when we dropped off the truck and dolly. We made the effort to arrive before the posted closing time, in case there were any issues, yet no one was there. I have no complaints though as there was plenty of room to park.

Rating:

3.0

was told when I made reservation I could bring truck back next morning upon picking up lady said it had to be back same day

Rating:

1.0

Never using this service again, your customer service just runs you around and then "accidently" disconnects you (ThREE TIMES!?!I DON'T THINK SO!!!) and then you start all over it takes HOURS TO GET SOMEONE REAL ON THE PHONE!!! AND they never solve your problems just tell you that they're your problems and there is nothing they can do. Its awful, your website NEVER WORKS and you over charged me, I only had our one extra day and I declined the daily damage insurance when reserved the truck and you charded me three times for it anyway!! What a freaking SCAM!!! THE WAY YOU MARKET THE SIZE OF YOUR TRUCKS IS MISLEADING!! Your trucks are tiny. WORST SERVICE THRICE OVER, this was your last shot. I'm sticking with penske from now on, NEVER SEEING ME AGAIN UHAUL!!

Rating:

3.0

They were very helpful.

Rating:

2.0

They were closed but I've used them before. Poor Saturday hours.

Rating:

5.0

Good people to rent from

Rating:

1.0

check in went fine or as well as expected. I called this place after I got the truck at my house to load when I saw the engine light on and a big puddle of oil on the driveway. He said that it needed a oil change and that's why the light was on. He said if there was any issues while on the road contact U-Haul, wow, that's concern, really? I checked the oil and it was on the stick so I headed out late in the evening. I had to clean the inside windshield because it had been wiped down with a greasy towel, wow what glare from the oncoming headlight and not to mention the head lights needed adjusting because they were pointing down at the road so I drove with them on high beam all the way to my destination at an average of 45 to 50 mph. It took an extra hour to get to my location. I'm really disappointed with the whole U-Haul experience. I'll for sure go a different way the next time I need to move.

Rating:

1.0

y'all suuuuuuuuuuuuuuuuuck!! call if needed 7708567864

Rating:

3.0

Come down on the prices. Heck next time I got to move a vehicle just across town. I guarantee I I will get a Tow truck I mean it's the same price plus you don't have to do nothing but show the driver where to take the vehicle

Rating:

5.0

Keep up the good work.

Rating:

5.0

good service get equipment just be there when I need you

Rating:

5.0

The hole experience went well and fast.

Rating:

5.0

Everything was perfect for me. The person who helped me was friendly and helpful. I would definitely come back.

Rating:

5.0

Very nice customer service

Rating:

4.0

I have rented here several times over the past year. I have also recommended my family use this location when a U-Haul is needed and they have done so with pleasing results. Always easy to do business with. Trucks are always clean and in good condition.

Rating:

5.0

GREAT

Rating:

5.0

ANDREW IS GOOD

Rating:

1.0

I was supposed to pick up a uhaul at 9am on 7/2/16. I got there at 10 till and no one was there. I waited till 10 after and then started making calls. Come to find out, they don't open till 10 on Saturdays. But I had a confirmation for 9am? Customer service told me it would take longer to get another one than it would to wait on them at 10. So I waited. I was back there at 5 till 10. At 10 after I went back home and called back. Customer service called and at 15 after he was finally there. When I got back the owner was rude and didn't understand why I was upset. I had 4 people waiting on me to pack a truck that I didn't get for an hour and a half later. That cost me $250 extra because they were paid by the hour. This was a very bad experience and if I ever need another truck, I will find another way.

Rating:

2.0

This Uhaul place was closed when I dropped off the truck, but the location was very small an off the road kind of place. It was not very inviting. I was told by the owner (having met him at a near by gas station) to drop off the key at the location and he would turn in the truck. When I dropped off the key, I felt weary about leaving the truck, but I did so anyway. I called the renting location and I was told they could not assist since all they do was rent the truck. I told them the documentation stated I was use drop it off at another location even though I told the renting employee to leave the drop off open. I got a call from the initial drop off location at Lindale wondering where the truck was. I explained and he told me he would see if he could make notes on my file so I won't be charged a fee for dropping off at another location. The Rustic Trends guy finally checked my truck in on Sunday night. I guess all is well now. But I was very concerned as of the process of this whole ordeal. I probably will not use Uhaul again.

Rating:

1.0

Lost 100.00 security deposit which was agreed to be returned when truck was returned. Drugs being sold out in the open while we plus other customers were present going to call head uhaul company for relief.

Rating:

1.0

Made a reservation got to the location to find out they didn't have a uhaul and was very rude then went to a second location and had to wait an hour to get the uhaul. Very poor customer service.

Rating:

5.0

Andrew was very professional handling my rental needs. I give him a thumbs up A+. Thank you Andrew for your help. Bart Gulley

Rating:

5.0

No improvements needed that I can think of, they were very professional and took care of our needs. Everything was great!