Customer Reviews for Russs Auto
(U-Haul Neighborhood Dealer)

216 reviews

N1988 Hwy 13   Medford, WI 54451

(715) 748-6121

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 748-6121

N1988 Hwy 13
Medford, WI 54451

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Retured a day early and after hours.

Tamera Rayl 
Rating:
3.0

Customer did not leave a comment.

Jason Books 
Rating:
5.0

Customer did not leave a comment.

Melanie Grant 
Rating:
5.0

Customer did not leave a comment.

Britney Josephson 
Rating:
5.0

Very accommodating and pleasant to work with!

Eunice Mayer 
Rating:
1.0

Truck had issues from the start cruse control didn't work truck would shut off randomly check engine light came on. Seemed to me the truck was not well serviced

Jacob Korzeniewski 
Rating:
5.0

Customer did not leave a comment.

William Plautz 
Rating:
3.0

Customer did not leave a comment.

Adam Blomberg 
Rating:
5.0

Very friendly staff

David Yakes 
Rating:
5.0

Customer did not leave a comment.

Daniel BROST 
Rating:
5.0

Customer did not leave a comment.

Cheryl Haas 
Rating:
5.0

Drop off location more efficient than larger pick up location in the city.

william alsteens 
Rating:
5.0

Quick and easy drop off.

MARK GOFF 
Rating:
1.0

Called 1 week before all was good called day of 2 hours before pick up got there and had 1.5 feet of snow and ice on the unit and had to clean it off myself

Lee Shackleton 
Rating:
4.0

Google maps doesn't take you to this address. It takes you to an abandoned house about 2 miles away. I finally called the business and they gave me directions. Uhaul did not refund my money for not receiving the appliance dolly and packing blankets and wants me to pay an additional charge for mileage which is less than the rental for what was not delivered.

Tom Scott 
Rating:
5.0

Customer did not leave a comment.

Shawn Artz 
Rating:
4.0

Customer did not leave a comment.

Daniel Gellert 
Rating:
4.0

The guy never came out when we where there just told us to put the key in the truck

Lisa foate 
Rating:
5.0

Customer did not leave a comment.

Luljeta Shabani 
Rating:
5.0

Customer did not leave a comment.

Ricky RatliffBoomer 
Rating:
5.0

Customer did not leave a comment.

Linda Cook 
Rating:
2.0

Very confusing at night. Where to park??? Stuff all over the place, trucks, trailers.....

Ted Johnston 
Rating:
5.0

Very helpful and courteous.

Tran Brooks 
Rating:
5.0

Customer did not leave a comment.

Gwen Klaar 
Rating:
5.0

Customer did not leave a comment.

Karen Feiner 
Rating:
5.0

Customer did not leave a comment.

Damon Brandner 
Rating:
5.0

We requested a 20’ and only got a 15’. When you reserve a size you should at least get that. There is a reason you want or need that size. We we’re told that we would have to take what is available I just don’t think that right. Like I said when you request that size there is a reason for that size. We we’re not able to haul everything we wanted. However, the representative was very friendly.

Jenny Nehls 
Rating:
4.0

The folks there were very kind and worked with me on a weekend pick up and drop off to better suit my needs. Everything worked out well

Christopher Townsend 
Rating:
5.0

Customer did not leave a comment.

larry kloeh 
Rating:
5.0

Customer did not leave a comment.

Bobbi Potvin 
Rating:
3.0

The trailer assigned to me was picked from a nearby dealer and Russ worked with UHaul traffic to get me reassigned to another trailer so I could complete the rental.

GREG LEDEN 
Rating:
5.0

Customer did not leave a comment.

Ronald Hartl 
Rating:
5.0

Truck had a bad fuel vent making it difficult to gas up and had to fill very slowly at a trickle like pace to avoid early shut off. Bad alignment and front tires were bald. Lenor was very nice and accommodating to our equipment needs. Great customer service

Kyle Mayer 
Rating:
5.0

Customer did not leave a comment.

Toby Anderson 
Rating:
4.0

Customer did not leave a comment.

Doug Edwardsen 
Rating:
5.0

Customer did not leave a comment.

Edward Miller 
Rating:
5.0

Very helpful and friendly folks made the process easy!!

Jason Wanke 
Rating:
5.0

Customer did not leave a comment.

Lenore Gasek 
Rating:
4.0

Customer did not leave a comment.

Dave Hopkins 
Rating:
5.0

Customer did not leave a comment.

Daniel Firnstahl 
Rating:
3.0

Customer did not leave a comment.

DOROTHY JACOBSON 
Rating:
5.0

Very helpful in giving me a call back early in the morning to let me know the truck would be available. It was a very last minute request for a truck and she still helped make it happen! Thank you!

Rachel Kell 
Rating:
4.0

Trying to plan ahead and securing a rental weeks ahead is very painful. Corporate person that talked to me was very rude, threatened that I may have to travel 100 miles or more to pick up the trailer. Every question I asked their response was "Do you want me to cancel the reservation?". I would say no, but this is very hard to plan with out knowing for sure that I have a rental secured.

Joan Dettmering 
Rating:
5.0

Customer did not leave a comment.

Dennis Mayotte 
Rating:
4.0

Customer did not leave a comment.

Pauline Reagor 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN Schmitt 
Rating:
5.0

Customer did not leave a comment.

Kimberly KONKEL 
Rating:
3.0

Wet dog food left on floor of trailer so it smelled like puke.

Lisa Brehm 
Rating:
5.0

Customer did not leave a comment.

Don Albacker 
Rating:
5.0

Customer did not leave a comment.

Sue Young 
Rating:
4.0

Customer did not leave a comment.

James Dillon 
Rating:
3.0

Customer did not leave a comment.

Kevin Gebert 
Rating:
4.0

The check in did not go through. Not the fault of the location looks like it is something I. There U-Haul system.

Stacey Kraus 
Rating:
4.0

Drop off Location could be open on Sundays

Robert Zemple 
Rating:
2.0

Customer did not leave a comment.

Stephen Backes 
Rating:
3.0

The contact person at Russes auto wanted to get a hold of us but did not leave a voice message. She tried calling from a number that wasn’t associated with Russes auto. We could’ve been there earlier, but didn’t know they opened early.

Brad Gokey 
Rating:
5.0

Customer did not leave a comment.

peg pichler 
Rating:
4.0

Customer did not leave a comment.

TERRY KRUG 
Rating:
4.0

Everything went great! I did save time by filling everything out online ahead of time ! Thanks! I

MARTY SCHIELD 
Rating:
5.0

Customer did not leave a comment.

kevin kerr 
Rating:
3.0

Customer did not leave a comment.

Michael Petersen 
Rating:
1.0

This is our 3rd experience with Russ's Auto for Haul services, and it has been frustrating each time. There is one lady who handles it. She is very part-time, and impossible to get ahold of without leaving a message, which she will return the following day. At the time of reservation, it stated that someone would call me by a certain time the next day, but I had to call them and then wait for a call back. When we arrived, she wasn't there, and we had to wait, when we were on a time constraint - MOVING DAY!

Joshua Abeln 
Rating:
4.0

Customer did not leave a comment.

Scott Gradberg 
Rating:
5.0

Customer did not leave a comment.

Jeff Ulrich 
Rating:
3.0

Customer did not leave a comment.

robert henry 
Rating:
1.0

Only drive vehicle 11 miles and was charged for almost 70 miles!!! Grossly overcharged me not impressed!!!!

Melissa Gaede 
Rating:
3.0

It would have been nice if they would’ve been plowed out, truck was stuck took a little bit to get it out, the people were very Friendly Just seemed like It was more than they could handle

Randy Shelton 
Rating:
5.0

Customer did not leave a comment.

Rich Wirz 
Rating:
4.0

Customer did not leave a comment.

Kent Peterman 
Rating:
5.0

all was very good.very pleasant people

Steve Kropp 
Rating:
5.0

They were very helpful.

MARY SPERRY 
Rating:
5.0

Everything was done well.

Donald Farmer 
Rating:
5.0

Nice way to get large items home.

MARK GALLISTEL 
Rating:
5.0

Customer did not leave a comment.

Michael Beebe 
Rating:
5.0

Speedy, in and out on pick-up and drop-off.

Joseph Letts 
Rating:
5.0

Customer did not leave a comment.

Dallas Strain 
Rating:
4.0

Customer did not leave a comment.

Paul Oppedahl 
Rating:
4.0

It was after closing, but no problem dropping it off.

Annette Kriplean 
Rating:
3.0

The pick up location was OK other than the truck was not swept out from prior rental and the blankets we ordered were not there. The bad part about this entire experience was dealing with UHaul customer service. Pricing is terrible. Had to have it changed 3 times. They switch the pickup location without my approval. I will never rent anything from Uhaul again.

Rick Ewert 
Rating:
3.0

Office is very cluttered and dirty.

Matthew Hamilton 
Rating:
5.0

Keep your equipment in top shape. It was a very pleasant experience. Thanks

DENNIS LARSON 
Rating:
5.0

Great service.

JODI MENNING 
Rating:
1.0

I reserved it to pick up in Stanley, so not very happy that we had to drive 40 miles to pick up the truck in medford. Then the guy had no idea how to do anything (because the lady who usually took care of Uhaul stuff wasn't there) and couldn't even print a receipt

Deb Techmeier 
Rating:
3.0

Trailer was a dilapitaded old wreck. Rear door was spreading rollers and other parts all over the trailer.

Kent Peterman 
Rating:
4.0

Customer did not leave a comment.

matthew herman 
Rating:
5.0

Customer did not leave a comment.

Andrew Kinlen 
Rating:
5.0

Customer did not leave a comment.

JENNIFER HAYES 
Rating:
5.0

Customer did not leave a comment.

edgardo bernece 
Rating:
1.0

I have used this location 2 times. The first time the address given on the contract was N1988 Hwy 13 Medford Wi. I used my GPS to enter the address and was taken to Walmart in Medford. I looked behind Walmart and then drove up and down Medford looking for a U-Haul. I eventually called U-Haul and the person pulled up a Google maps to help me get to Russ's Auto. Russ's Auto IS NOT in Medford!!! It is in Stetsonville WI The econd time I drove a different quicker route and didn't waste time looking for U-Haul behind Walmart and driving up and down Medfords main drag. Also. The phone number for Russ's auto does not have a message machine. It is Russ's "shop" number. So, when I called Sunday after hours to leave a message that the Tow Dolly is in his lot, I could not leave a message! The next day I called a second number for Russ's Auto. Please correct the address and phone number so that future renters don't drop off the U-Haul in the Walmart parking lot at N1988 Hwy 13 Medford I would not recommend this location until these issues are corrected

Jim Russ 
Rating:
5.0

Customer did not leave a comment.

Janelle Kassien 
Rating:
3.0

Customer did not leave a comment.

Robert Ericson 
Rating:
1.0

Total dump that I dropped the uHaul at. Basically a repair shop with abandon cars everywhere. No clear place to park truck.

Michael Sinatra 
Rating:
5.0

Customer did not leave a comment.

anita cooper 
Rating:
5.0

Selection was limited but I did get a larger uhaul for the same price for the equipment that I did request.

Victoria Casper 
Rating:
3.0

Customer did not leave a comment.

Kerry BIRGHOLTZ 
Rating:
1.0

Customer did not leave a comment.

JESSICA PETERSON 
Rating:
5.0

Customer did not leave a comment.

Jacob Cruz 
Rating:
5.0

Customer did not leave a comment.

DAN LEARY 
Rating:
5.0

Customer did not leave a comment.

PETER ROEPKE 
Rating:
5.0

Customer did not leave a comment.

Jack Hempe 
No reviews have been submitted for this location.

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