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Richard H
Customer Reviews for Roys Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Th counter lady was very helpful and nice
richard sGreat Service checking in and checking out. Very efficient. Thank You
James Beasy and helpful
RANDALL KFast and friendly
tammy tRoy's is so reliable I always use this location. I moved out of state so I won't be able to use them anymore but I definitely recommend them!!!
Kristina MService was excellent. Staff were friendly, professional and helpful. I have used them before and they are always excellent.
John BRoy is the man the whole family is amazing and always helpful
Jerry JEveryone there is so friendly and helpful!
Glenn HThank you U-Haul Everything was Great and Excellent customer service
Joyce MI need the correct adapter for the hook up for the trailer lights and motorcycle straps. But the people were excellent and they service . %100
bryant jGreat location would not rent no where else
brenda hOne of the hold down straps on the hauler was broken and unusable, the other side was rotten and close to breaking. I had committed to picking up a car and had to use this hauler anyway. I stopped along the way to buy extra straps to hold the vehicle down safely. Poor maintenance on U-Haul's part.
CHRISTOPHER KVery Friendly and helpful to get you on your way. Explained everything.
niels gExtraordinario servicio al cliente
dawn wPut more gas in than required for return. No discount.?
Joe HNo improvement. Staff was excellent.
Donna CGive me a print out of my charge’s before I leave was offered insurance accepted then declined but was still charged $15
Chester CNot only was the gentleman super nice and helpful, but this location is also a small furniture store with quite a few nice pieces and reasonable pricing! I would definitely recommend renting a UHaul and while you're there check out the furniture!!
Christine MKeep doing what you are doing
CRAWFORD HVery quick and easy. Also polite
TRACEN TNada
Jeff MMade returning the trailer quick, simple and easy.
Derrick BI was charged a fee when I returned the truck. Probably for gas. But I sent a picture when I got the truck. It was on empty. We left it with more gas than it had when we picked it up
Janis ACheck engine light was on upon pickup and truck was infested with roaches.
Jennifer RWalked into Roy's uhaul without an appointment, everyone was extremely pleasant and with no problem we were able to get a truck for a couple of days, fairly priced, caring people called to see where we were so as not to exceed our time with the truck saw us drive by and not stop called to see what happened, filling up the truck and then turned it in. Got a nice little discount so thank you Roy for being the nicest salesperson I have ever met. Thanks Beth & Barry
BARRY SEveryone i worked with at this location was very helpful and i thank them for their assistance.
PAUL EA warning about the latch on the door. Latch needs to be locked in the open position before opening door.
Kent GThis is the 4th or 5th time that I have rented a U-Haul from Roy's. They never disappoint! Clean, reliable trucks and excellent service! Big variety of rentals there. I highly recommend Roy's!!
Billy HContinue to welcome a person with a positive smile as well as your professionalism and courtesy.
James MNothhing. Everyone at Roy's is great!
Eric WThis has been by far the best experience on renting from uhaul. The people there were very friendly, fast and helpful. I have moved several times in my life time from GA, FL, SC, and NC and have used uhaul each time. So when I say this experience was the best ever I mean it.
Shannon KThey were so kind professional and knowledgeable
Lena SEverything was good.
Brittany CThe truck needs to retire! Hard to shift. The oil light kept coming on. It started to rain and there was no windshield wiper on the right side.
Laura FGuys inside were very friendly and had us inspected and hooked up in no time.
BRYAN SThey don't have to improve anything. The customer service is excellent.
Thomas VNada
JOENATHAN PThe truck I rented needs to be retired. The headlights were bad, sun visor on driver side was broken and hanging down in way of the drivers sight. Right rear tire was low. Difficult to drive.
EMILY LNever got reimbursement
Charlene SStrange location for a UHaul rental facility. It was in a furniture store. The person there was helpful and kind.
Russell WI called and made reservations by phone had everything paid( 10 days in advance) for or so I thought, that way my husband did not have to do anything when he had to pick up the truck .I also had hired movers( for 2 different days - on Saturday and on Sunday) thru U HAUL , was not told/ suggested. that if I did not hear from the movers couple days prior, that I might/needed reach out to them. I had paid for the movers as well as the truck, that was all confirmed when I got my bank statement. However, that was not to be the case. I had even called the cooperate office to confirm everything was taken care of and was reassured that it had been. The movers to pack the truck on Saturday in Raleigh never showed up. They were to be there at 1 pm. We called at 130 pm after I Googled them. He said that he had called multiple times and had emailed me( I have no emails from him and the number he was using was the number of my office at the hospital that is routed thru Baptist Hospital and he would have never gotten me, not to mention NO ONE was ever given that number that he was already booked he got rude, and yes so did we, as my husband myself and my crew are not really physically able to move my daughter's belonging's down 2 flight's of stairs, but we had to do it anyway. We did try calling around to see if anyone was available, but not on that short of notice. Since we had that experience with that mover, I did Google the mover for Sunday , I did not have his information either, and got him to confirm that he would be there the next day. Had I not done that I do not believe that that would have come either. I think that your system is flawed in how you handle this reservation thing. When the movers got there , one of the movers pulled the ramp out hitting the vinyl siding and breaking /cracking/spiting it-- On a Brand New House! People are in such in a hurry these days!! He did say he was sorry, and his person in charge did Say that they would take care of it, but we will see. Also, I was never sent the information with the 6 to 8 digit code that I needed to give the movers on Sunday to pay them .I ended up having to write a check since I have not other way to pay them. This was confirmed by the person I spoke with on Monday morning , to make sure that I was not double charged for the truck as I had already paid for the truck, but they used my card again per my husband, and I wanted to make sure that I was not charged for the movers that were to come on Saturday. She said she could not see that there was not t text or email about the code for the movers. After the weekend we had I am not believing much. The fellow that said that he was in charge was very nice, however, nice no longer pays for damages. NO this was not a experience my husband and I will ever repeat. I am also skeptical that this will be even read. Have a good day.
Emery LAlways great service from U-Haul and Roy's Enterprise
ryan bNa
faye pJeremy did a great job getting me on my way
Woodrow KAlways great service and trucks ready to pick up when I get there.
Brian SRoy enterprise is always a good company to work with.
Michael MNothing that I would recommend to improve. I've been using this U-Haul location for all my rental needs for the past six years and have always been happy about the service and equipment. Roy has even made suggestions to save me $$$ when renting from him.
Joseph HThey provided great customer service and the truck was clean and drove smoothly.
anita pNOTHING WAS VERY P[EASED WITH EVERTHING
mary fThe app didn't work well this time around. We couldn't check out with it or access reservation.
JEFFREY BWe have used the U-Haul service through Roys Enterprise many times and have always been pleased. This time was no exception. It is a pleasure to do business locally with a great company
Patsy BEverything was super easy and fast to set up to rent, everyone at this location was very friendly & the drop off was also very easy, they handled everything
CATHERINE L