Customer Reviews for Royalty Tires
(U-Haul Neighborhood Dealer)

1,574 reviews

3800 S Goldenrod Rd   Orlando, FL 32822

(407) 823-9995

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 823-9995

3800 S Goldenrod Rd
Orlando, FL 32822

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You guys are the best.

Emma Roselle 
Rating:
3.0

The truck was covered with dirt and smelled awful. Had to wipe it down just to crank it. Steering wheel was sticky and trash was on the cup holders.

Terri Pringle 
Rating:
5.0

Muy buen servicio y la atención gracias

MERVIN ORTIZ 
Rating:
5.0

Customer did not leave a comment.

darwin ferguson 
Rating:
3.0

Customer did not leave a comment.

MARY SEYMORE 
Rating:
5.0

Customer did not leave a comment.

Aidyl Burgos 
Rating:
5.0

Customer did not leave a comment.

Lidia Aguilera 
Rating:
5.0

There were a few times truck was struggling to start.

Michael Falke 
Rating:
5.0

Customer did not leave a comment.

Rachel Brown 
Rating:
2.0

Location was less than presentable. The trailer in question that I rented was hooked up by personnel from the location. I was assured that it was ready to go when I arrived at my destination I realized that the brake switch was in the position and that the brakes had been locked for over 5 miles. They were extremely hot and had a burning smell. I had to lubricate the springs myself and force the lockinto the normal operating position. Once that was completed, the trailer operated fine. But I feel that it was a safety issue and should’ve been checked by the dealership before I left.

Vance Flummer 
Rating:
5.0

Customer did not leave a comment.

CARMEN MENDEZ 
Rating:
4.0

Customer did not leave a comment.

mariam mena 
Rating:
2.0

The seatbelt didn’t work some of the time. Also, they said it was your policy to charge me $30 if the gas fell below quarter of a tank. The problem is that when I got the van the gas was right at a quarter of a tank. And I think this is a horrible policy because I literally only went 15 miles and was just gonna pay the 4.50 per gallon to get you guys to fill it back up but Since you didn’t put a lot of gas in it in the beginning, I had to drive it through a gas station which didn’t feel safe to me. It’s just another way big corporations like yours are trying to screw over their customers.

Jessica Morris 
Rating:
3.0

Customer did not leave a comment.

Christopher Fender 
Rating:
5.0

Dashboard and seats were not clean, everything else was excellent!

Samuel Torres 
Rating:
5.0

Customer did not leave a comment.

armando colmenares 
Rating:
5.0

Thanks

john Lucas 
Rating:
5.0

Ninguno

Luis Rodriguez 
Rating:
1.0

Never send money deposited to my card and I need it

Domingo Crespo 
Rating:
5.0

Excelente

Cristian Gomez 
Rating:
5.0

Customer did not leave a comment.

Adriana Campoverde 
Rating:
5.0

Staff was very nice.

Scott Huffmire 
Rating:
5.0

Muy buen servicio

Gustavo Loaisiga 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE MCCAFFERTY 
Rating:
5.0

Just keep up with the great job you guys do!

Samuel Torres 
Rating:
4.0

The utility dolly was NOT in the truck at the time I picked up the truck and since it was after hours I couldn't do anything about it. It was a major inconvenience to lift boxes without it. I paid $7.00 for an equipment that was not provided. I believed that part of the checkout process should required that the previous customer provides pictures of the rental equipment at the moment of return of the truck this will allow for accurate description of what will be included in the truck for the next customer.

Luz Morillo 
Rating:
4.0

Customer did not leave a comment.

DavID Wilson 
Rating:
3.0

I ordered a dolly. When I got there, no dolly. Had to buy one from Lowe’s. It cost me more than the uhal truck. So pissed!

Mark Abbott 
Rating:
5.0

Customer did not leave a comment.

REBECCA MENDOZA ALAVAREZ 
Rating:
5.0

Good service

jose dure 
Rating:
5.0

Customer did not leave a comment.

luis gonzalez 
Rating:
3.0

Customer did not leave a comment.

Joseph Catter 
Rating:
3.0

Customer did not leave a comment.

JOHN LARSON 
Rating:
3.0

Brushed off my concern

Elier Cruz 
Rating:
1.0

The trailer rental experience and usage was easy. The problem started at the time to deliver the trailer to the U-Haul location selected. U-Haul does not have the updated and acurate active and working location nationwide and I was advised to return it to a different location. The pickup placea gave me a different serial number trailer which created a problem in the system at the time of return. Luckily the Lake Worth U-Haul was able to fix it and provide me with a receipt. The computer system is out of date, needs an update and they need to fix their current working locations and quality of work.

Dayner Hernandez 
Rating:
4.0

Customer did not leave a comment.

MARQUITA THOMPSON 
Rating:
4.0

I have no complaints, the only issue with the truck was the visor on the driver's side was broken. I was in and out rapidly and costumer service was very good.

Gregory Flores 
Rating:
5.0

Customer did not leave a comment.

Lucia Languasco 
Rating:
4.0

Uhaul application was terrible.

Brian Yulfo 
Rating:
5.0

It was easy and fast they got right on our way I’m from Jacksonville don’t know Orlando but I recommend this place if you need a U-Haul

Annie Wilkins 
Rating:
5.0

Customer did not leave a comment.

Mary Austin 
Rating:
5.0

The staff was very nice, we had an excellent and efficient service!

Alain Dube 
Rating:
5.0

Customer did not leave a comment.

Lanika Rivera 
Rating:
5.0

Customer did not leave a comment.

Racquel Silva 
Rating:
3.0

Customer did not leave a comment.

Rodriguez Nelson 
Rating:
5.0

U-Haul was closed on Sunday’s, but the tire store was open and they graciously accepted return of the equipment. Such a blessing!

Nancy Venable 
Rating:
5.0

Very helpful

eduardo palacios 
Rating:
5.0

Always is a pleasure rent here, we recommended 100%

Yasmin Rosado 
Rating:
5.0

Customer did not leave a comment.

MIGUEL RODRIGUEZ DOMINICCI 
Rating:
5.0

Quick service and good customer service

Enid Gonzalez 
Rating:
1.0

Customer did not leave a comment.

Allan Castellanos 
Rating:
5.0

Customer did not leave a comment.

Leo Bogucki 
Rating:
3.0

Customer did not leave a comment.

Jen Mejiasjen 
Rating:
5.0

Customer did not leave a comment.

Godwin Ghigliotty 
Rating:
4.0

Customer did not leave a comment.

Jesus Rodas 
Rating:
1.0

Customer did not leave a comment.

ROBYN NACKINO 
Rating:
5.0

Customer did not leave a comment.

Jessica Mendoza 
Rating:
2.0

Twice there's been less gas than indicated. Tried to charge me $20 for coming in 15 mins early. When I changed booking online mileage went from .79 to .69. But when I paid it was .79 again.

Brian Mctarsney 
Rating:
5.0

Customer did not leave a comment.

Raul Martinez 
Rating:
4.0

Customer did not leave a comment.

Roman Mate 
Rating:
1.0

Not to lie on level of gas in truck. Provide updated vehicles. Clean and east of access to vehicles

steve Holmich 
Rating:
5.0

Such a pleasant and easy experience, the young ladies that helped me both times were awesome!

Tina Shores 
Rating:
5.0

Customer did not leave a comment.

Tina Shores 
Rating:
5.0

Customer did not leave a comment.

Celeste Armstrong 
Rating:
3.0

Customer did not leave a comment.

Alexander Villegas 
Rating:
5.0

Customer did not leave a comment.

Darren Salas 
Rating:
5.0

Customer did not leave a comment.

MOISES PENA 
Rating:
5.0

good service to customer of girl in the counter

Nelson Morales 
Rating:
5.0

Excellent experience! Will do it again and again! Keep up the good work.

Bouchra Elidrissi 
Rating:
5.0

Excellent helpers!!!

Jacqueline Disla de Castillo 
Rating:
1.0

Old crappy trucks that use a ridiculous amount of fuel (Got charged for 6 gallons when I only drove the truck for less than 20 miles). Of course they don’t see anything wrong with the math there and blame you for everything. Shady tactics to nickel & dime you. Stay away from these scumbags

Tyler Johstono 
Rating:
5.0

Customer service was excellent. They were quick and made the truck ready in minutes. No wonder they have high rating overall. Definitely recommend to everyone.

Faizan Ahmad 
Rating:
2.0

Have the program/app work & align with employees computers information so that customer can actually “turn in” the equipment without getting charged an extra $20 fee.

Kiara Vega 
Rating:
5.0

Customer did not leave a comment.

Jamese Robinson 
Rating:
3.0

I was positive I left the fuel level where it was when picked up and they still charged me $27.00 in fuel.

Gregory Flores 
Rating:
5.0

Very good fast service thank you

Fanny Teran 
Rating:
1.0

Charged $20 after hours fee because they're closed on Sunday. Actually 6turned in early

Brian Mctarsney 
Rating:
1.0

Fiz a locação, perguntei varias vezes como proceder na entrega ja que era minha primeira vez. A funcionaria da loja disse que meu prazo de entrega era até as 19:30pm e se eu entregasse apos o horário eu teria de fazer a entrega on line como eu entreguei o equipamento ANTES DAS 19:30PM eu nao fiz a entrega on line. EM NENHUM MOMENTO ELA ME INFORMOU QUE EU TERIA QUE FAZER A ENTREGA ON LINE SE ALOJA ESTIVESSE FECHADA E SIM SE EU ENTREGA-SE APOS O HORARIO. RETORNEI HOJE A LOJA PORQUE NAO CONCORDO DE PAGAR UMA MULTA PELO ERRO QUE NAO COMETI. NAO CONCORDO E QUERO O VALOR ADICIONAL COBRADO DE VOLTA. RECLAMEI NA LOJA DIZENDO QUE NAO ME PODEM MULTAR POR DESCUMPRIR O QUE NAO ME FOI INFORMADO.

Michael Francisc Pacheco 
Rating:
3.0

Customer did not leave a comment.

John Sabino 
Rating:
2.0

I rented from one location but it was switched to another location. I would not have known if I didn't read the text. When u went to return the truck, I returned it during work hours but there was Noone there to assist and the place was closed. There was no place to really park the truck either so I did the best I could to park it out off the way.

Jasmin Urla 
Rating:
5.0

Customer did not leave a comment.

Iris Hernandez 
Rating:
4.0

Customer did not leave a comment.

Thiara Bandeira 
Rating:
4.0

Convenient fast and easy .

Kenneth Santapau 
Rating:
5.0

The personnel were very efficient, polite, and kind. They explained the process thoroughly, and answered my questions patiently. I really appreciated them!

Sondra McPhail 
Rating:
5.0

Keep being kind and helpful to people as you already are. Thank you 👍.

Geraldine Allen 
Rating:
4.0

Customer did not leave a comment.

CINDY MARTINEZ 
Rating:
1.0

The back of the uhaul was in terrible shape I wish I would have checked it before I was so far away. Dead roaches more then 3 in the back and lizards the biggest problem was the ant infestation it is large appears to be fire ants and now are still coming from my couch here and there will need to spray or throw away my couch as they clearly were able to get in hidden areas of my couch in the 40 minute drive. This is so disgusting I will never rent here again. Large spider was living in the back and I had to kill it before I could move anything in the back was not cleaned or checked before my arrival and I didn’t look till it was too late. This is unacceptable and embarrassing.

ANTHONY MUNOZ 
Rating:
5.0

I'm not sure what can be improved. Everything went smoothly.

Steven de Rupierre 
Rating:
5.0

good morning good service and rich blessings

Osmany Castillo 
Rating:
4.0

Customer did not leave a comment.

Irvin Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Christine Bickle 
Rating:
1.0

Customer did not leave a comment.

Berlinda Collins 
Rating:
5.0

Good customer service and I was in and out

Michael Lafayette 
Rating:
5.0

N/A

Leonardo Villar 
Rating:
5.0

Customer did not leave a comment.

johnny santiago 
Rating:
5.0

Customer did not leave a comment.

Ruben Gines 
Rating:
4.0

When I receive truck it was empty, it had the gas light on. I turned it in with I ask the lady if I could get a discount on the mileage and they still charge me the full mileage.

Tony Morales 
Rating:
4.0

Just posted as concerned when the truck said 16 miles till empty when I picked it up

Anthony Himes 
Rating:
5.0

Customer did not leave a comment.

Jose Collazo 
Rating:
5.0

Customer did not leave a comment.

Jose Hernandez 
No reviews have been submitted for this location.

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