Customer Reviews for Royal Rentals
(U-Haul Neighborhood Dealer)

274 reviews

1467 Hammonds Plains Rd   Hammonds Plains, NS B4B1P6

(902) 332-3129

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 10 am–7 pm
  • Sun: 10 am–6 pm

Services at this Location:

Contact Us

(902) 332-3129

1467 Hammonds Plains Rd
Hammonds Plains, NS B4B1P6

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat: 10 am–7 pm
  • Sun: 10 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Trailer was previously used for hauling mulch. Was not cleaned out prior to me picking it up. Most U-Haul places hook up trailer for you, check your lights etc. this place was completely self serve.

Robert S 
Rating:
5.0

Customer did not leave a comment.

CHARLES F 
Rating:
5.0

Customer did not leave a comment.

Shelby L 
Rating:
5.0

Nothing. It was easy from start to finish.

William W 
Rating:
4.0

Customer did not leave a comment.

Doug S 
Rating:
5.0

Customer did not leave a comment.

FAISAL A 
Rating:
2.0

Rented a trailer at a different location last weekend and they hooked it up for me. When picking up at this location the guy just said trailer is over there and when I asked if he would hook it up he said no, we don't do that. Thankfully my husband was with me and did it for me This location wouldn't take debit, said their machine doesn't work. Got the trailer home, opened it and it was all wet nside with grass and dirt so I had to clean it before loading.

Kim R 
Rating:
4.0

Customer did not leave a comment.

IAN N 
Rating:
5.0

Usman was amazing to deal with!

Don R 
Rating:
3.0

Customer did not leave a comment.

Adrian O 
Rating:
2.0

The place was dirty the customer service was terrible and when I was suppose to get my deposit back he refused told me I had to get it back at the place I rented it from then after a few days of speaking to representatives and going way back out there out of my way his debit machine for U-Haul wasn’t working again this was the poorest experience I have had with U-Haul

Lisa A 
Rating:
3.0

The location was conveniently located , the staff was helpful.

barry m 
Rating:
5.0

Keep up the good work.

philip M 
Rating:
2.0

I was given the run around. Had to go out of my way to pick up and drop off a truck. Had to pay xtra km.and I was charged $95. Which was ridiculous from one store to another parallel. NEVER AGAIN

Bryon S 
Rating:
3.0

Have equipment ready at one location so I don’t need to drive to different locations pick up equipment

David F 
Rating:
5.0

Customer did not leave a comment.

Wilfred C 
Rating:
1.0

2 times 2 days in a row. My truck was gone and I had to drive to a different city to pick it up. The 2nd time my truck was gone and unavailable for 3 hours after my pick up time making it 1230am by the time I got to my destination when it should have been 830pm at the latest. Then I was told I'd receive a refund for returning it a day early. When we went to settle the difference they then told us. We don't do that unless it's debit or cash. Which makes no sense. Next time we'll go with enterpise

Wilfred D 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
3.0

Customer did not leave a comment.

Chris F 
Rating:
4.0

Customer did not leave a comment.

Bob C 
Rating:
5.0

Nice location. Friendly and helpful staff. Clean vehicle. Hassle free pick up and drop off.

Muhab A 
Rating:
5.0

No gas in vehicle No blankets in vehicle No dolly in vehicle

Dylan B 
Rating:
1.0

I am willing to discuss the reasons for my ratings if you would like to speak to me. I think it would be worth your time to try and improve.

Kathy M 
Rating:
5.0

Customer did not leave a comment.

CHRIS W 
Rating:
1.0

Customer did not leave a comment.

JAMES L 
Rating:
3.0

Nothing. This is a small, local, office that has incredibly friendly staff. My experience in this location was perfect and the next time I rent, it will be from there.

Todd B 
Rating:
4.0

Customer did not leave a comment.

Marilyn N 
Rating:
5.0

Easy return.

Maurice L 
Rating:
2.0

the facility is very well located and can save you time if you live around and need to return the vehicle at that location, but I do not recommend it if you need more information and specific attention for your needs. the attendant is a nice guy although.

Johnathan F 
Rating:
1.0

The van was dirty, and the app was not working. Paid twice as much as my last rental from an authorized uhaul store. And didn't put as many km on this one.

Janet B 
Rating:
5.0

The website recognizes debit/visa but location does not, then charges extra for use of debit card. The folks at the location were very pleasant to deal with. Will definately be using their services again.

Don C 
Rating:
5.0

Excellent

Jeckson T 
Rating:
4.0

In and out very quickly - couldn't ask for more!

Colin D 
Rating:
1.0

My entire U-Haul experience was terrible. Two cancelled "guaranteed" rentals in 3 days. My final rental was scheduled for a 9am pick up, which was then changed to 10am the night before pick up. When we picked up the truck, the roof was covered in 8 inches of snow and we were told we had to clear it off ourselves. I would never recommend U-Haul to anyone. You need to do better on every possible level. Very very displeased customer here.

Jason L 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C 
Rating:
5.0

Worth the drive to this location. Friendly, efficient, helpful. Last night there was a fire in the woodstove in the office to greet us, a cold night in November after a long week of moving.

Jessica C 
Rating:
5.0

Customer did not leave a comment.

CHARLIE S 
Rating:
1.0

I was charged $25 for cleaning for moving furniture 20 miles . How can it be dirty? Truly poor service and truck was very unkept when received. Good bye Uhaul from a repeat user!!

Paul B 
Rating:
5.0

For the truck to be cleaned. It wasn't swept out in the back and I found empty food wrappers in the cab and spilled pop and coffee in the middle seat console. I had to clean before I loaded my furniture and I still cleaned it after I dropped it off and left an extra quarter of a tank. Other than that condition of the truck. The customer service was excellent in person to rent the truck, when I picked up the truck and over the phone. I would still highly recommend u-haul as they met all of my moving needs. Truck was safe and awesome mileage for gas... wow. That is why there was an extra quarter of a tank because I thought that I would have used all the gas and would have had to fill it before dropping it off... Thanks a bunch U-Haul...

Georgina C 
Rating:
4.0

Customer did not leave a comment.

Norman C 
Rating:
2.0

Customer did not leave a comment.

TIFFANY M 
Rating:
5.0

Customer did not leave a comment.

DORS S 
Rating:
5.0

Great service! Truck was clean and fully fueled. I was able to walk in on the spot and rent, which was super convenient.

TIM J 
Rating:
5.0

Quick and efficient service at this location.

mia f 
Rating:
3.0

The back of the van was dusty when we got it. When I returned it, they claimed I was the reason. The dust and liquid mark was so dry that it’s obvious it was from past usage. I was charged a cleaning fee for that. I contacted customer service but she was really rude and impatient and ended the call. I called again and requested to speak to a manager but they said there was no manager available. Worst experience with uhaul’s customer service.

Grace A 
Rating:
5.0

Friendly, helpful, straight forward service. Very happy with this location.

Judy P 
Rating:
5.0

Friendly service!

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

Harpreet S 
Rating:
5.0

Excellent service!!

Stephanie J 
Rating:
4.0

Customer did not leave a comment.

STACEYL W 
Rating:
1.0

The person at the uhaul counter was so unprofessional. I asked to cancel the insurance policy from uhaul and ready to pay full reimbursement if there is any accident. But he insisted me to take the insurance otherwise cancel the booking and not ready to give the vechile.

Arun T 
Rating:
1.0

Customer did not leave a comment.

Dylan O 
Rating:
4.0

Not change my pick up location at the last minute

Joel S 
Rating:
1.0

Customer did not leave a comment.

Irada I 
Rating:
5.0

Customer did not leave a comment.

peter p 
Rating:
5.0

Customer did not leave a comment.

Devonne T 
Rating:
3.0

Customer did not leave a comment.

Caroll-Ann S 
Rating:
5.0

Customer did not leave a comment.

YOUSEF A 
Rating:
5.0

Customer did not leave a comment.

Jeffery Z 
Rating:
5.0

I would definitely go out of my way to rent from this location again. Courteous and attentive. Excellent service

Cindy M 
Rating:
5.0

Customer did not leave a comment.

alam k 
Rating:
5.0

The service is excellent! Very friendly and polite staff. I don’t think you could ask for any more then that.

Andre E 
Rating:
4.0

Customer did not leave a comment.

Martin G 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M 
Rating:
4.0

Friendly and helpful staff. I found the trailer I needed, but a greater selection of trailers would be helpful for more customers.

Martin G 
Rating:
5.0

Customer did not leave a comment.

Alejandro L 
Rating:
5.0

Customer did not leave a comment.

Stefan P 
Rating:
5.0

Customer did not leave a comment.

jim p 
Rating:
3.0

Improve the interface between the web site and the rental location - I completed all intake information on line including my address, my phone number, my travel route, my drivers license and the required services and had to spend over 30 min at the rental location re-entering all of this information. In the end I ended up paying for a service I did not want use or require (the safe trip fee) eventhough I declined the service.

Jodi E 
Rating:
4.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Charlene S 
Rating:
4.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

No hassle friendly service. Truck was clean and available at correct time of booking. I was an hour late returning the truck but the owner was still on site and everything was fine.

Mitch V 
Rating:
4.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

Ruslan G 
Rating:
3.0

Our truck broke down in the middle of moving on Saturday June 17th. The starter stopped working. The mechanic arrive approx 1 1/2 hrs after I called and then it took about 1 1/2 to fix it. I had friends helping me move and they were only available through the day to help so I lost a lot of productivity due to the downtime. We couldn’t load the truck as the mechanic wasn’t sure if the fix would work. Also he had to be under the truck working so it wasn’t safe to be loading the truck while he was under it . The loading times took a lot longer by myself as my help had to leave. This was a huge inconvenience and I feel like we should get a credit back on our bill for this.

Ryan W 
Rating:
4.0

Customer did not leave a comment.

George J 
Rating:
1.0

Customer did not leave a comment.

KEITH B 
Rating:
3.0

Customer did not leave a comment.

Jeff T 
Rating:
5.0

Customer did not leave a comment.

Stephanie B 
Rating:
5.0

The light was on in the van indicating it needed an oil change

BARBRA B 
Rating:
5.0

Great service, a central location for pu and drop off. Always very helpful

Darryl L 
Rating:
3.0

To advise the cab of the trucks need to be sanitized or basically cleaned.

Anthony P 
Rating:
5.0

Great checkin and explanation of vehicle. Friendly service!

Matthew S 
Rating:
5.0

Very efficient and friendly service!! Highly recommend!

Stephanie J 
Rating:
5.0

Nothing

Ken O 
Rating:
5.0

Customer did not leave a comment.

Muhammad K 
Rating:
3.0

Customer did not leave a comment.

Paul S 
Rating:
3.0

Customer did not leave a comment.

john c 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
1.0

The Truck was having lite damage inside the truck and when we load the truck one portion bent and i was charged for that without informing me

ARUN K 
Rating:
4.0

Customer did not leave a comment.

Volodymyr P 
Rating:
1.0

When I arrived to pick up the large truck the gas tank was empty. The employee told me not to worry and to put in gas for what I needed and not to fill it up when returning. I did as he told me and then I saw that I was charged for a tank of gas!!! If someone does not rectify this issue asap I will initiate a charge-back through my cc company.

Vince G 
Rating:
5.0

Agent receiving unit very polite and courteous. Enjoyable experience! Thanks

jim b 
Rating:
5.0

Makes our daily movement easier Thanks

ABDALKARIM R 
Rating:
5.0

Excellent service! Best I ever received at any UHaul location!

Gabriela S 
Rating:
5.0

Customer did not leave a comment.

Chantel U 
Rating:
5.0

So great to deal with

Glen H 
Rating:
1.0

Customer did not leave a comment.

HUGHIE A 
Rating:
3.0

Small location. Staff were polite and helpful. The driveway was not plowed when we arrived to pick up our truck, though, and watched other people picking their U-Hauls up spinning out on the snow.

Caden H 
No reviews have been submitted for this location.

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