Customer Reviews for Roy Station
(U-Haul Neighborhood Dealer)

169 reviews

1801 W 2nd St   Taylor, TX 76574

(512) 595-0307

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 8:30 am–7 pm

Services at this Location:

Contact Us

(512) 595-0307

1801 W 2nd St
Taylor, TX 76574

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 8:30 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Samiullah Yousufzai 
Rating:
4.0

Simple trailer drop off. Attendant was friendly!

michael macejka 
Rating:
2.0

Took 45 min even with an online reservation. Owners kid just screamed the entire time. It was very frustrating.

Megan Amburgey 
Rating:
4.0

Customer did not leave a comment.

Kelly Peralez 
Rating:
5.0

The rental was great. I was very pleased with the whole experience.

Lawrence Reid 
Rating:
5.0

Everything was fine

catherine johnson 
Rating:
5.0

Very friendly and helpful, will definitely use them again.

David Muela 
Rating:
5.0

Customer did not leave a comment.

RONALD HESELMEYER 
Rating:
3.0

Feel like I was over charged!

Kayla Mccullough 
Rating:
3.0

Customer did not leave a comment.

HEMSAGAR KHATIWADA 
Rating:
5.0

Customer did not leave a comment.

Darryl Beach 
Rating:
3.0

Customer did not leave a comment.

Linda Zuehlke 
Rating:
5.0

n/a

david hartman 
Rating:
5.0

thank you so much couldnt have done it with out yalls help

susan mcfarland 
Rating:
4.0

Customer did not leave a comment.

Daniel Tijerina 
Rating:
5.0

Customer did not leave a comment.

Timothy Lopez 
Rating:
4.0

Customer did not leave a comment.

LANNY MOORE 
Rating:
1.0

This location has horrible communication over charges there customers after returning equipment back early. Terrible customer service! Absolutely horrible that the sales person feels she doesn't need to communicate that you'll be charged for another day if your a minute late

John Salisbury 
Rating:
4.0

Everything was great

darryl Inochio 
Rating:
5.0

Customer did not leave a comment.

Ralph Standbrook 
Rating:
3.0

Customer did not leave a comment.

ruben barrera 
Rating:
3.0

I’m still awaiting my refund to my debit card. They charge me $ 20.00+ dollars prepaid for twenty miles. But I didn’t even use ten miles

Adolph FRANKLIN 
Rating:
5.0

Customer did not leave a comment.

Francisco Rivera 
Rating:
4.0

Customer did not leave a comment.

Matt Bower 
Rating:
3.0

This was a rental drop off but it doesn't have much parking space for the equipment. Otherwise clean, easily accessible in Taylor, TX.

Gary Puryear 
Rating:
5.0

Customer did not leave a comment.

Joseph Vega 
Rating:
4.0

Customer did not leave a comment.

Travis Magner 
Rating:
3.0

Have a bigger lot.

Luis Barraza 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Woodfin 
Rating:
5.0

Don’t remember her name, but the lady inside was super friendly and offered to do the return process for me. Easy access parking lot, which isn’t always the case at some U-Haul facilities.

Jason Hall 
Rating:
3.0

Customer did not leave a comment.

Jon Dunlop 
Rating:
3.0

Customer did not leave a comment.

RUSSELL KUDELA 
Rating:
3.0

Customer did not leave a comment.

Cynthia Milstone 
Rating:
2.0

Customer did not leave a comment.

Meredith Matthews 
Rating:
4.0

Customer did not leave a comment.

Jerry Vaughn 
Rating:
1.0

Took almost 20 mins getting the truck. Asking me for information already given. Never again will I ever go to this location EVER AGAIN 👎🏽

Shacrese Holmes 
Rating:
5.0

Customer did not leave a comment.

Oscar Moro 
Rating:
5.0

Customer did not leave a comment.

Shontay olson 
Rating:
3.0

Customer did not leave a comment.

Kenneth Morrow 
Rating:
1.0

Very upsetting nothing was ready, I have to move 2 truck for the lady due to she could not move drive apparently

Stefanie Massey 
Rating:
4.0

Customer did not leave a comment.

Mark Hebert 
Rating:
5.0

Customer did not leave a comment.

Lauren Losciuto 
Rating:
4.0

More room in lot for exiting.

Vickie Binkley 
Rating:
5.0

Customer did not leave a comment.

Mark Mitchell 
Rating:
5.0

Customer did not leave a comment.

Carlos Alvarado 
Rating:
4.0

Customer did not leave a comment.

lakeshia green 
Rating:
5.0

Excellent!

William Smith 
Rating:
5.0

Customer did not leave a comment.

Russell Daniel 
Rating:
4.0

Customer did not leave a comment.

Mark Hebert 
Rating:
3.0

Customer did not leave a comment.

Rueben Tedder 
Rating:
2.0

Drove to Taylor after being called that morning by a rude lady telling me I had to have trailer back by 11am and that she already rented the trailer to someone else. I told her I was told Monday and she got all mad and said no needed to bring it back by 11. I told her to deal with it as I was told otherwise. Ended up getting it back around 5pm that same day and guy in store didn’t want to check me in and said just park it and leave. Rude customer service. Over it UHaul.

Mickey Trivett 
Rating:
2.0

Customer did not leave a comment.

Aubry Fryers 
Rating:
5.0

The person was really helpful and professional

Terry Krznarich 
Rating:
5.0

Customer did not leave a comment.

Bryant Infante 
Rating:
3.0

The process was very slow. I was told I had to get the vehicle up to a quarter tank in gas and return it that way. I was credited the money for the gas however it made my whole process much longer. The customer service was rough. Kinda odd renting a u haul from a gas station. The people were nice but the overall experience was mediocre. The truck was nice and would rent that size again however it definitely smelled like cigarette smoke. If I was in a pinch and needed a truck quickly I would go back but would choose a different location in the future.

Cody Castongue 
Rating:
5.0

Customer did not leave a comment.

Patricia Gates 
Rating:
5.0

Customer did not leave a comment.

Amy Hale 
Rating:
5.0

Perfect

johnathan gensler 
Rating:
5.0

Customer did not leave a comment.

Amy Settle 
Rating:
4.0

Very friendly staff

ruben Reyes 
Rating:
4.0

Make sure the online rental is complete, the young lady did well in getting me reset up.

danny sledge 
Rating:
1.0

Not let this location rent trucks as they do not check them.

Jeffrey Doran 
Rating:
5.0

No improvements needed. The entire experience was great. Check-in and return were very easy. The truck runs great and is the best maintained uhaul truck I have ever driven. It handled well, brakes were very good, and it runs very well. Customer service was very friendly and informative. I will use them again and recommend them to others!

Danna Dudek 
Rating:
4.0

Customer did not leave a comment.

Brenda Colbert 
Rating:
5.0

Good Service.

Margaret Kohn 
Rating:
5.0

roys station is amazing. they are running a gas station on top of the uhaul and they handle it flawlessly.;

matthew Schobey 
Rating:
5.0

Customer did not leave a comment.

CALVIN JANAK 
Rating:
5.0

Very nice family run operation.

CARLTON LINDSEY 
Rating:
5.0

Excellent service

TRIDIPKUMAR PATEL 
Rating:
5.0

Customer did not leave a comment.

Jen Jackson 
Rating:
4.0

Customer did not leave a comment.

Reachel Ramos 
Rating:
3.0

This dealership was much farther away than my initial selection. Staff was friendly but they failed to mention that the windshield had a major crack right along the mid section.

Christian Filli 
Rating:
5.0

Everything is good.

Samuel Pena 
Rating:
4.0

Customer did not leave a comment.

Nicholas Mize 
Rating:
2.0

We dropped off after they were closed and had to deal with them over the phone - they just charged my credit card with more money. Next time I will just do it myself with my own vehicles or hire movers or a pod. The extra charge was NOT OURS. We got charged for 100 extra miles and left it with a full tank (my mistake for being nice for the next person - they told me I didn't have to).

Michael Kilpatrick 
Rating:
4.0

Customer did not leave a comment.

Nicholas Mize 
Rating:
2.0

I honestly will never use y’all again. Had a bad experience.

Chelsea Foy 
Rating:
5.0

Customer did not leave a comment.

Danielle Froggatt 
Rating:
5.0

Customer did not leave a comment.

PAMELA PROFFITT 
Rating:
5.0

Customer did not leave a comment.

Dustin Thums 
Rating:
3.0

not prepared

Daniel Sexton 
Rating:
5.0

Customer did not leave a comment.

Matthew McCallon 
Rating:
5.0

Dealer was helpful, friendly and kind. She went out of her way to make sure everything was just right. The mentioned to me "It is my job to take care of the customer." Excellent customer service.

James Toloski Jr 
Rating:
5.0

Customer did not leave a comment.

Belinda Perez 
Rating:
5.0

Nothing.

JANIE SCOTT 
Rating:
5.0

I would find a way to speed up the in person experience. Attendant was polite and friendly. If I did the request online I could have shaved down some time. There should be a tablet so a customer can just fill out the app and submit their picture.

CLIFTON GOINS 
Rating:
4.0

It is located in a convenience store. There is not an individual devoted to just Uhaul rentals ,so it takes a while to pickup your rental .

Samuel Pena 
Rating:
5.0

Customer service was great in every way . Nothing needs to be improved .

abel villafuerte 
Rating:
3.0

Lights on Running not working just signals lights and breaks beside that evrething was ok

Oscar Moro 
Rating:
5.0

The lady we dealt with was super friendly and helpful

Wayne Hook 
Rating:
5.0

Very kind people at this location

Bryan Hardi 
Rating:
5.0

Customer did not leave a comment.

James Miller 
Rating:
3.0

Customer did not leave a comment.

Oscar Moro 
Rating:
1.0

We found out at 7:00 pm that we had to put up the truck from the Taylor location at 8::00. We arrived at 8:00 and the location was not open. We had to call U-haul to help us track someone down to open. The truck was full of water when we finally received the truck. When requesting that the truck be dried up, the employee began yelling and screaming that "I don't work for you." Very poor customer service. Additionally, the truck was not full of gas.

Tony Florence 
Rating:
5.0

Customer did not leave a comment.

Scott White 
Rating:
5.0

Very helpful and responsive to customer needs. This is a model of a great place to do business.

Lee Caylor 
Rating:
2.0

Customer did not leave a comment.

James Cumby 
Rating:
5.0

Customer did not leave a comment.

GREGORY MYERS 
Rating:
5.0

The 6x12’ trailers need a tongue Jack. Very very heavy and difficult for one person to lift to hitch the trailer.

Bryan Slabotsky 
Rating:
5.0

Courteous, fast service. Very clean and efficient.

Lee Caylor 
No reviews have been submitted for this location.

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