Customer Reviews for Roy Station
(U-Haul Neighborhood Dealer)

195 comentarios

1801 W 2nd St   Taylor, TX 76574

(512) 595-0307

Horario de oficina

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 8:30 am–7 pm
Horario especial
  • 2/9/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(512) 595-0307

1801 W 2nd St
Taylor, TX 76574

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–7 pm
  • Sat-Sun: 8:30 am–7 pm
Horario especial
  • 2/9/2025: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing he was a Gentleman.

SONIA A 
Clasificación:
5.0

excelent

Henry L 
Clasificación:
2.0

To much money for a dolly

Oscar M 
Clasificación:
2.0

I was booked at a location that had no lockbox, and the website was extremely confusing, I meant to be renting a truck, and ended up somehow renting a storage unit, and ended up somehow having two different reservations for a truck, and while was at the first location to pickup the truck, I was repeatedly given to customer service of said location when there was no one there. I finally went to a different location and got some help from a lovely young lady that was able to square me away

Trace P 
Clasificación:
2.0

I am beyond disappointed in this rental. I've rented more U-hauls than I can count and this was by far the worst experience I've ever had. I reserved a 15' truck and then last minute was told I'd need to go 20+ miles farther away to get that or downgrade. Well, since ya'll charge by the mile, that would mean an extra $100 in miles and gas I'd be paying PLUS my time. So I risked it and settled for the 10' I was told at the location they don't even carry 15' trucks... so that's very unprofessional, since I was allowed to reserve the truck thinking it was an option and estimate my cost. Additionally, the first truck they gave me had a check engine light. So when I requested to get the other truck, I was told I needed to move the original truck myself to access the other truck... WHAT THE ACTUAL. The new truck was clearly warn and scraped up, fine but just insult to injury. Well 10' truck was not adequate so I ended up spending an extra $100 and 3hrs of time because I couldn't take everything in one trip. I will NEVER use U-Haul again unless this huge customer service oversight is addressed directly with me. I will also be telling everyone in the local wedding/event industry about this. I would hate to have their businesses so compromised but such disregard and unprofessional service.

Cari W 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeffrey G 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven I 
Clasificación:
1.0

Chains were damaged. Straps were damaged

Michael H 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S 
Clasificación:
5.0

Pick up was easy and the gentlemen who helped me was friendly and welcoming, very polite. Gracias.

Juanita D 
Clasificación:
5.0

really nutting just double check everywhere for left items i lost my jenny River coffee up with my daughter name on it i rent it from the Taylor area

MARCOS A 
Clasificación:
1.0

Did not return my $100 deposit and also made us move the trucks in the way of the one we rented by ourselves

christopher b 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L 
Clasificación:
2.0

The return agent was horribly rude to the point that we won't use this location ever again. We ended up putting the keys in the after hours box to avoid dealing with him even though he was on site because he was so rude.

JENNIFER T 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel C 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE J 
Clasificación:
5.0

El cliente no dejó un comentario.

James T 
Clasificación:
5.0

El cliente no dejó un comentario.

David S 
Clasificación:
5.0

El cliente no dejó un comentario.

lilian m 
Clasificación:
2.0

El cliente no dejó un comentario.

Maranda C 
Clasificación:
1.0

El cliente no dejó un comentario.

Elizabeth L 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT P 
Clasificación:
1.0

Ensure the vehicles are in a clean and maintained condition for pick-up. Pet hair and dirty windows isn't inviting when you're going to be in the vehicle for a long time. Also having knowledgeable people at this location would help with the overall rental process. Not a good experience at all!!

Sinclair L 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmin O 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W 
Clasificación:
5.0

very friendly staff. he even came out and hooked everything up .

Richard P 
Clasificación:
5.0

El cliente no dejó un comentario.

Samiullah Y 
Clasificación:
4.0

Simple trailer drop off. Attendant was friendly!

michael m 
Clasificación:
2.0

Took 45 min even with an online reservation. Owners kid just screamed the entire time. It was very frustrating.

Megan A 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly P 
Clasificación:
5.0

The rental was great. I was very pleased with the whole experience.

Lawrence R 
Clasificación:
5.0

Everything was fine

catherine j 
Clasificación:
5.0

Very friendly and helpful, will definitely use them again.

David M 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H 
Clasificación:
3.0

Feel like I was over charged!

Kayla M 
Clasificación:
3.0

El cliente no dejó un comentario.

HEMSAGAR K 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl B 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda Z 
Clasificación:
5.0

n/a

david h 
Clasificación:
5.0

thank you so much couldnt have done it with out yalls help

susan m 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel T 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L 
Clasificación:
4.0

El cliente no dejó un comentario.

LANNY M 
Clasificación:
1.0

This location has horrible communication over charges there customers after returning equipment back early. Terrible customer service! Absolutely horrible that the sales person feels she doesn't need to communicate that you'll be charged for another day if your a minute late

John S 
Clasificación:
4.0

Everything was great

darryl I 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph S 
Clasificación:
3.0

El cliente no dejó un comentario.

ruben b 
Clasificación:
3.0

I'm still awaiting my refund to my debit card. They charge me $ 20.00+ dollars prepaid for twenty miles. But I didn't even use ten miles

Adolph F 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco R 
Clasificación:
4.0

El cliente no dejó un comentario.

Matt B 
Clasificación:
3.0

This was a rental drop off but it doesn't have much parking space for the equipment. Otherwise clean, easily accessible in Taylor, TX.

Gary P 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph V 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis M 
Clasificación:
3.0

Have a bigger lot.

Luis B 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W 
Clasificación:
5.0

Don't remember her name, but the lady inside was super friendly and offered to do the return process for me. Easy access parking lot, which isn't always the case at some U-Haul facilities.

Jason H 
Clasificación:
3.0

El cliente no dejó un comentario.

Jon D 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSSELL K 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia M 
Clasificación:
2.0

El cliente no dejó un comentario.

Meredith M 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry V 
Clasificación:
1.0

Took almost 20 mins getting the truck. Asking me for information already given. Never again will I ever go to this location EVER AGAIN 

Shacrese H 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar M 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontay o 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth M 
Clasificación:
1.0

Very upsetting nothing was ready, I have to move 2 truck for the lady due to she could not move drive apparently

Stefanie M 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren L 
Clasificación:
4.0

More room in lot for exiting.

Vickie B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A 
Clasificación:
4.0

El cliente no dejó un comentario.

lakeshia g 
Clasificación:
5.0

Excellent!

William S 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell D 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H 
Clasificación:
3.0

El cliente no dejó un comentario.

Rueben T 
Clasificación:
2.0

Drove to Taylor after being called that morning by a rude lady telling me I had to have trailer back by 11am and that she already rented the trailer to someone else. I told her I was told Monday and she got all mad and said no needed to bring it back by 11. I told her to deal with it as I was told otherwise. Ended up getting it back around 5pm that same day and guy in store didn't want to check me in and said just park it and leave. Rude customer service. Over it UHaul.

Mickey T 
Clasificación:
2.0

El cliente no dejó un comentario.

Aubry F 
Clasificación:
5.0

The person was really helpful and professional

Terry K 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant I 
Clasificación:
3.0

The process was very slow. I was told I had to get the vehicle up to a quarter tank in gas and return it that way. I was credited the money for the gas however it made my whole process much longer. The customer service was rough. Kinda odd renting a u haul from a gas station. The people were nice but the overall experience was mediocre. The truck was nice and would rent that size again however it definitely smelled like cigarette smoke. If I was in a pinch and needed a truck quickly I would go back but would choose a different location in the future.

Cody C 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy H 
Clasificación:
5.0

Perfect

johnathan g 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S 
Clasificación:
4.0

Very friendly staff

ruben R 
Clasificación:
4.0

Make sure the online rental is complete, the young lady did well in getting me reset up.

danny s 
Clasificación:
1.0

Not let this location rent trucks as they do not check them.

Jeffrey D 
Clasificación:
5.0

No improvements needed. The entire experience was great. Check-in and return were very easy. The truck runs great and is the best maintained uhaul truck I have ever driven. It handled well, brakes were very good, and it runs very well. Customer service was very friendly and informative. I will use them again and recommend them to others!

Danna D 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda C 
Clasificación:
5.0

Good Service.

Margaret K 
Clasificación:
5.0

roys station is amazing. they are running a gas station on top of the uhaul and they handle it flawlessly.;

matthew S 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN J 
Clasificación:
5.0

Very nice family run operation.

CARLTON L 
Clasificación:
5.0

Excellent service

TRIDIPKUMAR P 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen J 
Clasificación:
4.0

El cliente no dejó un comentario.

Reachel R 
Clasificación:
3.0

This dealership was much farther away than my initial selection. Staff was friendly but they failed to mention that the windshield had a major crack right along the mid section.

Christian F 
Clasificación:
5.0

Everything is good.

Samuel P 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas M 
No se han enviado comentarios para esta ubicación.

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