Good customer service by the employee. He took care of an issue we had when we went to turn in the vehicle with the mileage being incorrect.Eric M.
Customer Reviews for Route 66 Show Me Clean
(Distribuidor de U-Haul del vecindario)
Saint Robert, MO 65584
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 7:30 a. m. - 6 p. m.
- Dom.: 9 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Daria G.
El cliente no dejó un comentario.Steven H.
It's a typical UHaul dealer; but the staff makes up for it. The employees were knowledgeable, helpful, and easy to work with. They made the difference at this location.Mark C.
El cliente no dejó un comentario.BRIAN T.
El cliente no dejó un comentario.BRIAN T.
El cliente no dejó un comentario.JEROMY B.
Very wonderful to connect my trailer in the pouring rain and make sure that everything works. Highly recommended.JOHN N.
El cliente no dejó un comentario.Joe S.
Fix the Uhaul app. When picking up the truck I needed to update the odometer reading and had to upload a picture. I was not able to take the picture within the app but that is ok. When I dropped off the truck I had to add pictures of the dashboard, but the app would not add the picture I took within the app and there was no way to upload one from outside of the app. I had to go to the uhaul website to do my turn in.David W.
El cliente no dejó un comentario.Wayne E.
El cliente no dejó un comentario.fred L.
The agent at the front office was very courteous and super helpful. We were having issues because our equipment was not ready at the time we requested. We requested the trailer for 12pm. He called around and even to corporate to find one available, but it wasn't available until 4. We had to push our trip to Alabama a few hours but we appreciate his help.Mary J.
El cliente no dejó un comentario.Olga D.
Nothing! I was satisfied with customer service and everything else.racheal H.
El cliente no dejó un comentario.BRITTANY S.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Penisoni J.
Facilities in this location and this area are beginning to look fun down. Need to upgrade the building and grounds.JAMES A.
Excellent customer service! Very grateful to JC and all his assistance!!amy T.
El cliente no dejó un comentario.Christine B.
Requested appliance dolly and didn't get it. Asked and paid for 10 furniture blankets and only got 6. The 6 were dirty ( had not been cleaned or folded and wrapped. I would like a refund for the 4 furniture blankets and compensation for them not being clean.Vicki M.
El cliente no dejó un comentario.April B.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.Hulya I.
El cliente no dejó un comentario.Kristen B.
I only used the truck for 2 to 3 hours and only drove 24 miles. I feel that I should not have had to pay for a full days use. I was quoted a price of 39.95 for renting. I said okay I need the truck for 1 to 2 hours, then I was told there was also a charge of 0.79 per mile. I was in a bind so I agreed to the charge. I think it is unfair practice to charge rent by the day plus mileage. I understand that you are a business and need to make a profit to pay your employees but I believe it would be fair not to charge for mileage on an in town use. I would also like to know what an "Environmental fee" is. I paid taxes for renting and I paid fuel taxes. The employee at this U-Haul location was very professional and courteous and I do not have a complaint against him just U-Hauls practice of too many extra charges. If you have any questions or if you can explain to me why the extra charges I can be reached at the numbers I supplied when I rented the vehicle.Edward W.
El cliente no dejó un comentario.DEAMIS H.
El cliente no dejó un comentario.SCOTT V.
Gas was leaking when we tired too put gas in.angela R.
El cliente no dejó un comentario.Gerry B.
El cliente no dejó un comentario.Greg T.
El cliente no dejó un comentario.Dee V.
Quick and friendly service. I'll be back here again next time I need a trailer.Tom T.
El cliente no dejó un comentario.Sherel B.
The young man working in this facility went above and beyond to procure our reserved truck. Due to demand, we had to travel 2 hrs. to get it, but it was well worth having a vehicle in hand to complete our moving plans for the day. He was polite, accommodating and apologized for lack of supplies on hand. He also made the bumps smoother by comping the difference to the next size truck. We had a successful move, a reliable truck which we managed to fill up with our belongings and no issues on the trip or return of vehicle in Beaumont. Kudos to this young man who gave us exceptional service, finding us an alternate truck in a nearby location, providing all the supplies he had on hand, superior attitude and dogged effort to meet our needs. Would highly recommend his services and use his location again if the need ever arose. Credit to his company.Phyllis C.
U-Haul's original email asked me to drop at a different location. When I got there, they told me U-Haul had changed that, without any notification to me. They also said if I dropped at location listed in original email, I would incur an extra charge. Poor comms from U-Haul corporate. And shady to charge your customers extra for dropping off at a convenient place to them.Brian C.
Get more helpRonald M.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.REGINALD M.
This is the best U-haul location I've ever rented from!Randall N.
Very accommodating and answered all questions.Barry M.
El cliente no dejó un comentario.LISA M.
El cliente no dejó un comentario.Adam R.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.ASHLEY T.
The young man that helped me was extremely nice and helpful. Excellent customer service!JUSTIN G.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.STEVE H.
Fast friendly service. They always make sure everything is hooked up safe and secSCOTT L.
El cliente no dejó un comentario.DAVID K.
The U Haul representative was very friendly and sympathetic to our moving situation.Corey B.
El cliente no dejó un comentario.JAMIE W.
El cliente no dejó un comentario.David C.
Headlights were very dim, side mirrors were loose they was shaking could not see out of them. And it has a bad tire.Jeff Z.
El cliente no dejó un comentario.MARIO A.
El cliente no dejó un comentario.WILLIAM ORA T.
Best Customer service I've had a U-Haul centerMANUEL A.
The size truck I requested wasn't their when I showed up to my reserved time. I was given a discount and appreciate the gesture however it required me to make additional trips. I also had to go to two different locations on the day of pickup. Both locations were filthy. Both locations smelled bad, had overflowing trash, ants and flies, instead of notifying me prior to my appointment that my truck I reserved was unavailable, I walked into the store to the guy watching YouTube on an iPad. This was by far one of the worse experiences with uhaul I've ever had.Justin W.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.LISA H.
Customer service at this location is top notch. Other Uhaul locations should strive to emulate this locations customer service. With several locations to chose from in the area; I will always return to this one. The individual there should be praised for his service. ¡Gracias!Patrick N.
Nick, the young man running the operation, was polite, intelligent, hard working and helpful! My husband and I discussed that if there were more young people like him around America would be much better off! Great service!!Kim H.
El cliente no dejó un comentario.JUDITH K.
El cliente no dejó un comentario.WILLIAM R.
El cliente no dejó un comentario.David S.
The equipment was not available until 13 hours later than my planned pick up time. worst uhaul experience ever. Over charged me $60 for furniture pads.MICHAEL T.
El cliente no dejó un comentario.Pedro C.
Prompt serviceSCOTT F.
El cliente no dejó un comentario.Eric H.
The attendant was super helpful and knowledgeable.Alec A.
Everything was excellentDenise S.
I live in Rolla Missouri. I tried to get a uhaul in Rolla. I was told there was none available. I had to make my pick up order in at Robert mo (23 miles away) . It was a GUARANTEE or $50 cash! Wellâ€¦. I called the uhaul company to verify my pick up for the next day, when I spoke to them, they said they see my reservation but can't find my truck. They told me a uhaul rep will call me. While at work, I got a voicemail saying my truck will be available in Waynesville mo. (33 miles away). I called them and told them that â€œon their websiteâ€ it said $50 cash if my reservation isn't at my preferred location. Rep definitely ignored that request. Anyways, the rep then tells me that â€œI should have told them I'm in Rollaâ€ (which i tried to book) because they drove to Rolla (where I live) to pick up the truck and drive it now to waynesville, mo. I FINALLY got the rep to get the truck from waynesville and bring it at least back to at Robert where I had to make my reservation at. They couldn't do that but then got the uhaul to a DFFERENT uhaul center in at Robert. So, the truck I rented wasn't even at my preferred location. The truck was moved from 4 locations! This was definitely a hassle to find out and me make the calls to locate the truck. I'd suggest a little more communication from uhaul to keep ME updated as to where to pick up the truck. AND THEN!!! I had to drop off the uhaul at a dealer that was 20 miles away from the town I unloaded the uhaul at while there were FOUR uhaul dealerships in the same town that I unloaded at to include a 24 hour location!!! So I had to drive 40!!! Extra miles!Daniel W.
El cliente no dejó un comentario.CRENLY F.
El cliente no dejó un comentario.CARRIE B.
El cliente no dejó un comentario.quintin W.
Mr. Clayton at this location was extremely helpful on getting us on the road, thanks!CHRISTOPHER M.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Timothy H.
The guy was really nice! It would be nice is Uhaul could get a functioning app. I went to return the Uhaul at 730p and the location was closed and the app kept crashing so I was charged extra for nothing ðŸ¤" please fix your app, it sucks.Jennifer A.
El cliente no dejó un comentario.AMADO C.
El cliente no dejó un comentario.NIKITA N.
El cliente no dejó un comentario.Clinton W.
Dropped it off.... Customer Service person told me to just give him the keys and he'd handle the rest. Super easyTHOMAS M.
Nothing. I've used them several times and always has equipment available when needed.Joshua M.
Just dropped off without assistance. Small parking lot.LAUREN C.
El cliente no dejó un comentario.Kurt H.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.Brian H.
Only U-Haul location I've used thus far where they helped hook up a trailer! Awesome service!JEFFERY D.
It was slightly unclear if there was a designated parking area. I parked my truck in an open spot and then dropped the keys in the drop box. I didn't have any other problems.ZADE JEFFERY K.
El cliente no dejó un comentario.AARON P.
The back of our truck was dirty and had broken glass in it.MANUELA L.
Nothing can be changed, they are professionals. Helped 3 customers at one time, and never skipped a beat. Great jobBRYAN B.
Make sure your trucks work properlyCharish B.
Had movers ready to help us move a washer and dryer set from one location to another. Arrived at our scheduled pickup time. Sign was posted on the door BE BACK AT NOON with no phone call or notice that our pickup would be delayed. Mentioned the $50 guarantee directly quoted from the website, â€œShould U-Haul, through its own fault fail to meet TIME, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation.â€ Then the guy gets on the phone with his boss and LOUDLY laughs and exclaims â€œthis guy doesn't know how the guarantee worksâ€ referring to my husband who is standing right infront of him and the rest of the store. Obviously he doesn't know how customer service works, because being rude when your customer asking a question isn't it. No apology for costing us with our movers, they were also out of the appliance dolly we asked for, and again no notice or phone call nothing. Taylor from corporate and she said â€œI see your pickup time was later than scheduled and the dolly was removed from your reservation, this alone qualifies you for the $50 reservation guarantee.â€ Had they not been so rude we would have never pressed the matter and actually been understanding. When your customers have a scheduled pickup time, a sign on the door during business hours isn't sufficient, a phone call or email would have gone a long way.Zachary B.
El cliente no dejó un comentario.MANUEL A.
The only guy that works in there is very helpful and polite.RENE B.
They didn't even look for another sized truck , I ended up having to tent the biggest one , which I did not needGARY B.
El cliente no dejó un comentario.MICHELLE K.