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The ramp was broken & not able to be used. The wiper blades were broken & did not keep the window clear during the snow storm that was going on. I was extremley over charged. I contacted customer service to correct this. I was given a partial refund only then to have a second charge applied to my card. Never will I rent or do business with this location.
Can't think of anything that could be improved. I think the ladies name was Jesse. With C-19 concerns she kept the office closed and came out to complete the paperwork. Even though there were two different customers at the same time she remained courteous and helpful to both. She made the process less stressful.
None
Really helpful
The unit was not cleaned. The windows were not clean. Windshield wipers did not work well
Very helpful with the checkout process. I was surprised with how easy it was. The gal was super friendly and made sure I was ready for a long trip.
I had to hook up the equipment myself, only to find out that if something had happened on my trip uhaul would cover the equipment ( meaning I would have to pay for the damage to the trailer). Thank god the trip was smooth and no issues.
The lady which waited on us was very helpful. I don't have much experience moving so she made it so easy for us. Thank you!
The employee at Ross point mini storage was an amazing help. He gave me top quality customer service and made sure he could help me in any way. His customer service was so good I decided to rent a storage unit from him instead of taking my stuff to the uhaul facility for the 30 day free storage. This guy was very helpful. I can't remember his name and I feel bad.
The customer support on the phone messed everything up when booking, but this location did everything to help me out and accommodate me. They certainly went above and beyond for the mistakes the representative on the phone made.
It was all right. Forgot one of the dollies, but the truck and other equipment was there and in good shape.
I felt the service was friendly and not overly complicated. Pick-up and drop-off for very easy.
You were very pleasant to work with and I don't think you could of done a better job helping us. I would definitely recommend Ross Point in Post Falls to rent from.
Checkin was awful. Online wouldn't work and the person in the office was helping us then hung up. We were there 30 minutes when it was supposed to be quick
Make sure someone is available to help, I had a terrible time getting lock open and couldn't check in!!
Interior was filthy The reservation wasn't ready so I was delayed by 30 minutes leaving
Check and clean your equipment by knowledgeable people before renting it.
Efficient rental and return of the truck we needed to move our items from the on-site storage unit to our home.
Everything was great
Tina is great with customer service.
When fueling, the truck will not allow the tank to fuel fast. I needed to hold the fueling handle and slowley let the flow of gas go in. Uf not the gas would constantly shut off. We had this problem at 4 seperate fueling stations which makes us beleive the issue is with the truck and not the gas station pumps.
Amazing n exceptional customer service provided as we had inclimate weather that delayed our travel and out us behind schedule a couole hours and without charging us extra they allowed the time difference to make the trip less stressful. Totally reccomend this place to anyone needing storage or moving help
The owner and the service desk attendant were extremely helpful. I will definitely rent from this location when I need a uhaul vehicle in the future.
It's hard to improve on perfection I had a wonderful experience
Computer problems...took much longer than should have, and then computer info wasn't even right.
Couldn't have been any easier. Tina & Jessie, your the best! Thank you.
They went over and above. I would do business here again.
very happy with your service, we have used your rental location many times.
Fantastic Service. I have moved numerous times over the years and the service here was the best I have ever had.
Always a pleasure to work with the staff. Fantastic service and problem solvers.
Truck was out of fuel when I got it. When I returned it, the staff wanted me to put more gas in the truck than what was in it when I got it. I feel I was cheated out of 12.00 in gas. Left a bad taste
WAited forever. Find your own vehicle once I got keys. Bad bad bad. Not clean. Has levels not accurate
The truck was clean but it did have a service light on. My move was local but maybe have those services squared away before sending it out. I might have been concerned if I was traveling a long distance.
Tina was knowledgeable, helpful & professional. She kept her "cool" even when bombarded with several customers & phone calls at the same time. She fielded a phone call from an angry customer with kindness & grace.
More office staff is needed. Waiting in line while one person answered phones and assisted one customer at a time who walked in...
Location was great, customer service was amazing, uhaul was full of dog hair.
Easy as pie, checked in, dropped it off in the lot and looked at the large selection. Very easy move. Thank you!
Tina was fantastic!! Very helpful and knowledgeable!!
My local company was awesome. But I tried the 24/7 rental and dropped off the map. Again. I will only deal with local companies and not online. I've spent considerable amounts cleaning off family property in a small town that only offers Uhaul. I call them directly now because the website is not always a guarantee. Your vendors are awesome. But I've wasted a lot of time on the website.
Nothing it was all excellent.
Great customer service
Thank you Jesse and Tina!
Excellent
Jessy (Jessie) is awesome. Great customer service. Love her ape and her car! Tina is fabulous as well. My favorite storage and uhaul rental agency by far.
Tina took great care of us. She was super busy at the time of our drop off but she was an amazing multi tasker and got us taken care of in a timely manner. Thanks so much.
Nothing. This is the best Uhaul Pickup around. Both Tina, as well as the other women are always on the ball. Wouldn't want to go anywhere else.
Make sure the tires are not flat & are in good shape for a long safe drive. We only went a few miles. Trailer was fishtailing some. When we checked the tires, one was nearly bald & had only 10 lbs of air. Had to wait an hour for a new tire. Really threw our schedule off.
Great location. Tina is always friendly and professional.
I've rented a the trailer several times in the past two years. I think the rental process would go much faster and easier if past records could be brought up and used for multiple rentals.
