Nothing more
Stephen E.
Customer Reviews for Ross Point Mini Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Dropped off after hours
Jennifer T.Nice People, excellent service
KEN A.It's a great feeling to be remembered from the staff. Maybe consider some sort of step assistance for your trucks. The team ensured the car was secure & clean. The long trip from Idaho to California went well.
Ben C.No supplies available, just rental trailers.
Larry S.Nada
ken L.Nothing. Good as is.
JOSE I.I changed my date from Thursday to Friday and the cost per mile went up from $1.29/mile to $1.59/mile without any warning. The lady at Ross Point was super nice and helpful. She got me in and out the door quick without having to wait a long time like I usually do when I rent from uhaul.
BRANDON S.Still havent recieved my remaining balance
Scott L.The "no customers in the office due to covid" for safety would appear more genuine if staff was wearing a mask, hand washing between each customer contact, and maintaining social distancing. The current practice made the transaction feel like a back door drug deal.
Wes T.The trailer I reserved was not on location or available. They did allow me to use a larger trailer for the same price, but it was dirty.
David S.Jesse was awesome to work with... Highly recommend.
Johnathan M.I would recommend a different location I have rented from other places in Post Falls and the service was much better. The agent at this spolt wasn't helpful and somewhat rude. The biggest issue with U-Haul Trailers is no spare tire. The roadside assistance isn't relevant if you are in a location without Cell Phone service which is very common in the area I was travelling in Idaho. To get to an area with service and unhook the trailer and leave it on the side of the road isn't a good option not to mention it could add hours of delays. Not a very smart policy. I would probably not rent again from Uhaul to travel to this locatoin again.
Kurt H.Dishonest dealer. Quoted one price, then tripled it without notice.
Christian S.I would like to have snow removed off the truck, and had to bring the rented dolliesto the office
JOHN D.Better communication would be appreciated. Uhaul itself has been great with communication, but the storage place acted like I was nuisance to rent the trailer.
Brandon D.The owner there was exceptional! I would never rent from Uhaul again unless I worked with him!
jason A.The ramp was broken & not able to be used. The wiper blades were broken & did not keep the window clear during the snow storm that was going on. I was extremley over charged. I contacted customer service to correct this. I was given a partial refund only then to have a second charge applied to my card. Never will I rent or do business with this location.
TRACI P.Can't think of anything that could be improved. I think the ladies name was Jesse. With C-19 concerns she kept the office closed and came out to complete the paperwork. Even though there were two different customers at the same time she remained courteous and helpful to both. She made the process less stressful.
Karen R.Ninguno
Stephan J.Really helpful
Susan T.The unit was not cleaned. The windows were not clean. Windshield wipers did not work well
betty W.Very helpful with the checkout process. I was surprised with how easy it was. The gal was super friendly and made sure I was ready for a long trip.
Peter B.I had to hook up the equipment myself, only to find out that if something had happened on my trip uhaul would cover the equipment ( meaning I would have to pay for the damage to the trailer). Thank god the trip was smooth and no issues.
Coronda S.The lady which waited on us was very helpful. I don't have much experience moving so she made it so easy for us. ¡Gracias!
Pam B.The employee at Ross point mini storage was an amazing help. He gave me top quality customer service and made sure he could help me in any way. His customer service was so good I decided to rent a storage unit from him instead of taking my stuff to the uhaul facility for the 30 day free storage. This guy was very helpful. I can't remember his name and I feel bad.
TIM L.The customer support on the phone messed everything up when booking, but this location did everything to help me out and accommodate me. They certainly went above and beyond for the mistakes the representative on the phone made.
Samantha F.It was all right. Forgot one of the dollies, but the truck and other equipment was there and in good shape.
Trevor S.I felt the service was friendly and not overly complicated. Pick-up and drop-off for very easy.
Kimberly R.You were very pleasant to work with and I don't think you could of done a better job helping us. I would definitely recommend Ross Point in Post Falls to rent from.
KELLIE B.Checkin was awful. Online wouldn't work and the person in the office was helping us then hung up. We were there 30 minutes when it was supposed to be quick
Brittney M.Make sure someone is available to help, I had a terrible time getting lock open and couldn't check in!!
Laura D.Interior was filthy The reservation wasn't ready so I was delayed by 30 minutes leaving
Nathanial M.Check and clean your equipment by knowledgeable people before renting it.
Dennis W.Efficient rental and return of the truck we needed to move our items from the on-site storage unit to our home.
Mike G.Everything was great
David S.Tina is great with customer service.
David S.When fueling, the truck will not allow the tank to fuel fast. I needed to hold the fueling handle and slowley let the flow of gas go in. Uf not the gas would constantly shut off. We had this problem at 4 seperate fueling stations which makes us beleive the issue is with the truck and not the gas station pumps.
Cory F.Amazing n exceptional customer service provided as we had inclimate weather that delayed our travel and out us behind schedule a couole hours and without charging us extra they allowed the time difference to make the trip less stressful. Totally reccomend this place to anyone needing storage or moving help
Zane F.The owner and the service desk attendant were extremely helpful. I will definitely rent from this location when I need a uhaul vehicle in the future.
Kenneth M.It's hard to improve on perfection I had a wonderful experience
Mark S.Computer problems...took much longer than should have, and then computer info wasn't even right.
Marjorie W.Couldn't have been any easier. Tina & Jessie, your the best! Gracias.
Bill P.They went over and above. I would do business here again.
Chad A.