All went very well. Thank you!
Derrek K.
Customer Reviews for Roseville Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Very prompt and friendly.
Christopher H.Don't lie to your customers. When you tell the customer don't worry you can drop the truck off after 5:30pm and I won't charge you extra, don't charge them an extra day when they drop it off at 7:30pm. The guy at the liquor store is a flat out liar. Don't trust liars and don't do business with them. I will go out of my way to never use uhaul again. Sent an email on 11/22 disputing the extra charge. 24 hours later and still no reply.
Jon T.Thank u
Robert M.Lied about gas amount and uhauls gas gage on the paper work doesn't replicate the gage in truck. Brought back truck with same amount of fuel as left and was told it was too low and had to go out more fuel in to avoid extra charge. Customer service was trash. Could barley understand (East Indian) owner. Will not be using this uhaul ever again.
Tyler I.I love it that they open at 5 am. Great experience overall.
Donberry D.Picking up was a sombre experience, the cashier was not very friendly. But dropping off was a much pleasant experience with a different cashier. A smile and professionalism goes a long way.
ANDREW K.Tremendously helpful and efficient. Highest praise and professionalism. Huge Thanks
Raymond H.nice
Jagdip S.I reserved a 9x12 without the ramp, when I went to pick it up they had a 9x12 with ramp buy the ramp was dangerously attached and the guy said it would be fine but we just could use the ramp. We had over 200 mile to drive and he wanted to give us a dangerous piece of equipment.
Ronald B.Nothing. Was a smooth rental from the reservation process all the way through returning the truck after hours using my phone to check it back in.
David W.All went well
PEGGY S.Awesome as usual
Christopher B.The trucks battery went out. No, I did not leave any lights or other electrical running. When I jumped it I noticed poo on the passenger step. I returned the truck with only 23 miles driven. I told the guy checking me in that the battery was bad and that I did not get gas for fear of turning off the truck at the pump and it not being able to start again. So he charged me $40 extra dollars for the gas fee. I will tell people to avoid this establishment.
Michael R.The trailer needed washing inside as t smelled strongly of pot smoke - I washed it twice, once with ammonia, and are's it out for 24 hours befor placing my belongings in it The customer service was very good!
MARK C.This the ONLY uhaul location I will still go to. They have a good family owned business and even better hours (early morning to late night and even Sunday!) than the Uhaul office locations.
Jordan B.The clerk was very attentive and friendly
John F.They reserved the wrong size vehicle, gave me a 15 ft, instead of a 20ft. but made it right and swapped out the vehicle.
DANNY P.Not a thing. Truck was ready as planned, drop off was fast and easy. Staff at this location were friendly.
Jeff G.good
Jagdip S.make computer system a little faster
Brian D.v nice
JAGDIP S.Noting BOB IS VERY ABOL MAN.
Peter G.The trailer was dirty and the fuy rude and wanted me to both hook up at the beginning and unhook at rhe end.
Steven A.Terrible customer service they couldn't stop to answer any of my questions why I was being charged for something
CAMERON S.Quick in and out, nice and friendly stuff
GHEORGHE G.I returned the truck with slightly more fuel than I received it with. Check in clerk said it was low. I showed him pictures of the fuel gauge when I picked it up and when I dropped it off showing there was more in it. I also showed him the receipt from the gas station. I put 15 miles on the truck and paid $9.00 for gas at $4.35 per gallon. He charged me $23.00 for fuel. I want that amount credited back.
Thomas I.Peter was very helpful... I did not have a reservation and was in and out of there with a trailer in less than 10 minutes.
John C.Roseville Market is the perfect place for U-Haul rental. Their service was prompt and professional on my moving day and my return of the truck and accessories the following day. Easy in and easy out. Plus the U-Haul app provides reminders and updates after the inistial order request all the way through the return of the truck. Highly recommended!
Christian H.I've rented a truck twice in the same week and received two different vehicles both of them were extremely filthy dirty barely able to see through the windows. The first truck had spilled soda all over the dash and was sticky which got on all of my personal belongings. The people are very friendly the location is easy to access and I would continue two purchase from this location. Only recommendation is to wash the trucks.
RONALD H.dolly changed twice
Gurinder S.Easy to rent a trailer.
Brian P.do not rent from u-haul. Horrible experience. We rented a truck this past saturday. The reservation was changed the morning of from our original location to another location farther away which cost me an extra mileage charge. Six hours into our move the truck then broke down causing a huge inconvenience since we were only able to move half of our things. Roadside assistance then took 2 hours to arrive to tow the truck away. We then find out today that the location in rancho Cordova (Pyrites Way) charged us two and a half days rental even though we had it for 6 hours. I tried contacting the Rancho Cordova location and still have had no response. I was overcharged by two days, left without a replacement truck even though property Management needs my things out today, and then was told I would be charged again to send a replacement truck. And throughout all of this all that I am looking for is just a little bit of courtesy and professional customer service by U-Haul yet I have not found that anywhere. Overall U-Haul does have higher rates than competitors such as budget however I went with them due to not having any issues in the past. Do not make the same mistake I did and choose wisely. I will definitely update this message if I finally receive good customer service returned from U-Haul but I wouldn't hold my breath.
Adam R.Attendant was polite and easy going nice people.
Michael C.Better area
David A.Easy
ALEX G.Fast easy check-in and check-out. Vehicles are well maintained and clean. Nice, easy rental
Paul F.Had to connect and disconnect the trailer myself as the only person handling Uhaul rentals was doing desk duty and there were no yard personnel. I had to locate the trailer as well. I am 76 and the trailer was very heavy to lift with a bad back. I would recommend that the site be required to have a t least one person to assist elderly persons with trailer hook up and returns.
ROBERT F.Very helpful
Jon N.The employee that assisted us was professional and very helpful- he dropped everything to help us connect the trailer and to ensure we were all set- much better service than the location at 117 Wills Road- I will use this location again- I will never do business with 117 Wills.
MARK W.