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Duane H.
Customer Reviews for Roseville Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I Haul typically does an excellent job.
DAVID P.The U haul app really sucks. Trying to use it onsite was not a good experience! Boo!
Charles S.Everything was great. I could Not get my phone to work for pick up but the guy there was super friendly and quickly got me on my way.
REBECCA T.Everything is good.
RANJIT B.Vehicles were parked extremely close to each other. Exiting with the vehicle was difficult. The location was a little difficult to find.
ROBERT L.We were asked to pick up our truck at a different loc. Than originally reserved, because they had a truck that needed to go to Reno. So we agreed, however Carson city charged us $15.34 for what they say was for gas. We went 6 miles out of our way for them and they charged us for gas. Inexcusable.
CARL RAY D.Leave their children with a sitter. Disturbance at the register.
LINDA A.I am happy to say that I am very pleased with the company at the Roseville market. I have been coming to this uhaul for several years and have recommended this location to all of my friends. Every time I rent from them I'm treated with respect and the employees are very knowledgeable about the products you rent . Gracias
SHERRI C.No improvement needed
WALTER F.The cargo van smelled horrible. It smelled like cow. The outside was filthy as well. There was garbage in the back of the van
ELVA V.Great service. Friendly and helpful
Carl B.You need to be cautious entering and exiting the premises due to the traffic on the road. Not any fault of the facility it just is what it is. The personnel were professional and helpful.
ESTHER H.Very friendly at both locations
MICHAEL C.You guys are the best! Nothing to improve. Great customer service wonderful trucks, easy check in and return. I left my bag and the truck and they gave me a call within five minutes. Will be back
SONYA D.Good Location!!
BASIL Y.Very easy to work with.
Anthony E.Very good service
GEORGE N.One of the easiest transactions ever. Clerk was knowledgeable and quick. Excellent!!!
Michael B.Awesome
Earl C.Nothing . You guys did a good job . You got me in and out real fast . The truck ran good . The air conditioner got too cold at time . I had to turn it down . All in all you did a fantastic job . I will recommend you to all my friends . Keep up the fantastic job .
Sally B.V good
JAGDIP S.Issue #1 : The safety chain was not properly attached. One of the chains fell off and drug causing sparks, A Highway Patrol Officer stopped me and told to about the chain, Problem #2 - The trailer wiring harness was damaged and had a broken wire which caused a short and lights on the trailer to go in and out of working, it cause consent messages sent to the dash inside my truck. This was none stop for whole 450 mile trip to San Diego, I took the trailer to another U Haul in El Canjon, CA and they tried to tell me the issue was with the plug and they did not look close enough to wires. My return 450 mile trip the same electrical short problem occurred. I am requesting a $50% refund for the aggravation and unsafe towing circumstance.
Brian G.Very friendly and helpful. I will be using this location in the future!
ANDREW G.This is regarding Uhauls website... IT SUCKS! If I want to rent something for a couple of days... Can't select it, have to call in. The website does not know inventory. Seriously, why bother having it. The website suggests places that do not rent equipment, just a drop off place... TERRIBLE!
Yuriy M.Great job ! Thanks.
Matthew P.Everything went very smooth, didn't have any problems. Truck was ready when we got their, very little wait time.
JOHN D.I tried to reserve from a Bay Area location and had it canceled on me for the third time. Pfe rd location has always took care of me
Patrick G.Customer interaction can be a little friendlier. Though it was professional, but the human aspect of interaction was missing. Remember, this is a convenience store with a liquor market where uhaul vehicles are rented out. You rent a uhaul from the same sales counter which sells beer or lottery tickets
MRUGESH J.Quick easy friendly service here
Troy H.The side mirror wasn't adjustable and what little you could see when it was on the freeway it was even worse it would turn in more because of the wind! Serious safety issue!
Jilliann R.The location to our home was the closest. However, the location itself a bit shady... mostly because of the people there. Customer service for check- in and check-out were excellent, quick and efficient. Equipment was clean.. Would definitely go again and rent equipment if needed.
Sandra W.None, we rolled up and Peter checked us out with ease. Good experience, will rent again!
JAMES W.I love using Roseville Market for U-haul. They are always pleasant and have what I need. There check-in on line is great and easy in and out quickly. No long lines and always happy to help you.
Deborah Q.Customer service was perfect! Fast and friendly!
Sovandara P.Have outside of truck/windows clean before giving to customers.
Joseph A.Great customer service...quick check-in and return experience...nice people.
Thomas N.Check in process on the app would move faster if previous damages were already documented for each uint.
PHILLIP R.Easy and smooth rental process
Cory C.Customer service wasn't that great. Plus couldn't understand him
Joseph H.Always a good experience at this location
GARY F.I gave it a fair rating. I will address the beginning of pickup not much good customer service. When I dropped off a whole different outcome. That made me give it a fair rating: the young man who closed me out was amazing and efficient. So that made me say yes I would come back and refer friends and family . Thank you .
ROSA M.Quick and easy rental as always from Roseville Market.
Michael D.I rented a small p/up truck for $19.95 per day, that's the price in my reservation also painted on truck door. Because I went over the amount of ESTIMATED miles they automatically changed the price to $89 per day and I also paid all the mileage .60 cents per mile. What a racket, and a total rip off scam false advertising . The way u see UT I was overcharged about $140.00. My advice rent somewhere else, if you must rent from haul make sure to over ESTIMATE your miles or they will not only charge you mileage but also increase price per d at six its like your paying twice. BBB will here me on this scam.
Michelle B.God service
SHERRI C.Employees were very friendly & helpful. Would definitely rent from them again, & recommend them to others.
Shelly H.Rented closed trailer 12'x6' they hocked it up told me to press brakes and turn signals, but never checked lights, started driving night time and realized that i have no lights on trailer. Only brakes and turn signals.. also rented for 3 days, asked if i can bring Sunday after hours, they said yes and no additional charge, I dropped if on Sunday 2 hours after they closed and they charged my card for whole Monday till 6pm.. called the location they told me that U-haul will contact me and will return me 30$. No one never called!! Worst customer service and worst experience with renting trailer!!!!
YEVHEN H.