Customer service wasn't that great. Plus couldn't understand him
Joseph H.
Customer Reviews for Roseville Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Always a good experience at this location
GARY F.I gave it a fair rating. I will address the beginning of pickup not much good customer service. When I dropped off a whole different outcome. That made me give it a fair rating: the young man who closed me out was amazing and efficient. So that made me say yes I would come back and refer friends and family . Thank you .
ROSA M.Quick and easy rental as always from Roseville Market.
Michael D.I rented a small p/up truck for $19.95 per day, that's the price in my reservation also painted on truck door. Because I went over the amount of ESTIMATED miles they automatically changed the price to $89 per day and I also paid all the mileage .60 cents per mile. What a racket, and a total rip off scam false advertising . The way u see UT I was overcharged about $140.00. My advice rent somewhere else, if you must rent from haul make sure to over ESTIMATE your miles or they will not only charge you mileage but also increase price per d at six its like your paying twice. BBB will here me on this scam.
Michelle B.God service
SHERRI C.Employees were very friendly & helpful. Would definitely rent from them again, & recommend them to others.
Shelly H.Rented closed trailer 12'x6' they hocked it up told me to press brakes and turn signals, but never checked lights, started driving night time and realized that i have no lights on trailer. Only brakes and turn signals.. also rented for 3 days, asked if i can bring Sunday after hours, they said yes and no additional charge, I dropped if on Sunday 2 hours after they closed and they charged my card for whole Monday till 6pm.. called the location they told me that U-haul will contact me and will return me 30$. No one never called!! Worst customer service and worst experience with renting trailer!!!!
YEVHEN H.very fast rental . other places take forever
JOHN K.Pull out the truck from the parking area, it was too close to other trucks for my comforter. If I had less experience driving I would have probably hit the other trucks. Everything else was great!
Jose R.I reserved a trailer online for the location close to me on wills rd. The morning of I waited in line 25 min to find out that they did not have my trailer. I was paying my employees to be at the shop ready to load but already was made let by waiting in this ridiculous line and now have to drive 20 min to the next closest uhaul location, I arrive at this location pfe rd and fins out that they have reserved a small truck for me not a trailer. Thankfully they have the trailer available to rent to me. I use uhaul a lot to transport things for work and this was unacceptable. I had to pay two employees to sit there and wait for me for an hour and it made me late to my job. Very unprofessional, unorganized and just unacceptable;
Megan H.Maintain the trucks mechanically. Loose steering on both trucks. Cleaner and less confusing drop off/pick-up counter and staff.
CATHERINE S.Everything was A+! Staff were polite & helpful, truck was ready & clean. I will definitely use this store again!!
Stephanie P.The guy who hooked up my trailer was drunk from either last night or before 11 am because I was there before noon and mustn't have tightened down the but that looks the trailer on the ball. I went to back my streetbike off the trailer and the front flipped up in the air. If that woulda happened when driving I could messed up my bike. Every time I use uhaul I have a horrible experience.
Swaney C.The vendor was very accommodating and offered great service. Very friendly.
Charles S.This location was great !!! Customer service at Uhaul is a joke.. I called 3 locations with no luck getting through & hung up on. Called customers service & they made reservation for me. Got there to pick up & it had been cancelled without letting me know. Went to another location on Auburn Blvd & they found this place for me. Thank you also !!!!!
Jeffrey C.Great exp.
Steven J.Inspect the equipment better to make sure it is in working order. The trailer I was issued had a broken roller on the roll up door. It caused the door to get stuck and would not completely open or close. It took me a couple hours to get into the trailer and get the door unstuck.
Glen P.Location could have lubricated components, specifically the wheel tiedown ratchet was difficult to operate until I applied wd-40.
Brian E.I had rented a trailer for 24 hours. I had a death in the family so the trailer came back late. I had let them know the trailer was going to be late and the reason. As i was dropping the teailer off i was told not to worry about additional charges. Yet was charged. Pretty non empathetic to my situation. I could see if it was a truck. But it was a 5x9 open trailer.
James B.This location was excellent! Easy to find, easy to locate the truck, and mobile pick up made the pick up smooth. The store attached was also very well equipped with everything!
Marissa L.Great Customer service
ESTHER B.The owner was having a very busy time, but he went out of his way to make sure we were happy. I appreciate that.
Robert J.Catalytic converter was clogged up. And the right front brake needed replacement. And the windows on the inside and outside were dirty. And the rear door leaked water on our furniture. K so the Browns burger place was pretty good on rock
DANA W.We've used them a couple times during our move and wonderful to deal with thank you
JOSEPH F.Fantastic experience. The people there are great. The location is a little rough.
John V.The service was great, easy and smooth.
Terry H.I was originally supposed to pick up at El Camino U-Haul but when I arrived there they didn't have the trailer I needed. They sent me to Roseville location which cost me about an hour in time and the trailer they had didn't have working running lights. Turn signals and brake lights worked but due to the delayed start in the day, I ended up driving in the dark with no running lights.
Robbie S.I very much appreciated the fact that they were able to accommodate me as the location I had originally rented from was not open and did not respond to my phone calls.
Alan H.Friendly staff, quick professional service and clean trailer rented.
Rick H.Great location and seems to always have equipment I need in a days notice. Great customer service and they even helped me diagnose my right turn signal issue with my vehicle. My new go-to place for my near future rentals.
Michael L.The online reservation system is a bit confusing to me.
Terry G.This location is at a convenient store. The clerk who helped wasn't very helpful. I will need to rent another uHaul in the next 12-24 months for my next move. I will avoid this location at that time. The location also had people without masks going into the convenient store. Thankfully I wasn't in close contact with anyone for very long and no one appeared sick, but still not good practice.
David N.Very customer friendly. Level of service was beyond expectations
Sean B.Waited for us to pickup before cleaning it out. Tires were not adequate. 3 below 40 pound pressure other 7 pound pressure. Delayed our trip because had to have roadside assistance. Ray at roadside assistance very helpful and professional. Company that came out excellent!
PAMELA B.This is my second time renting from this location. Very good experience. The only thing I didn't like is the attendant takes a picture of your ID with a cell phone. It doesn't seem a very secure way of doing business for the customers.
Cicely B.No one cleaned or walked me through my truck pickup. They just handed me keys and said go find the truck. After bringing it back full tank they charge me $11 for more gas. Post charges are not okay, especially if no one helped you through any of the process. I would like a refund for the gas I had put in it before I returned. I have receipts as well. This experience was not okay.
CHRISTIAN P.Good service
Charles V.I reserved online for a trailer. Pick up was fast and easy, same with returning the trailer.
Douglas E.