Customer Reviews for Roman Petroleum Conoco
(U-Haul Neighborhood Dealer)

869 reviews

438 Glassboro Rd   Woodbury Heights, NJ 08097

(856) 848-2366

Office Hours

  • Mon-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(856) 848-2366

438 Glassboro Rd
Woodbury Heights, NJ 08097

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frederick Lederer 
Rating:
1.0

I set up my rental for 4:30, why was myself and the account holder being bombarded with phone calls at 3 o clock to set up our license and pick up the truck? I don’t understand why he was trying to force me to pickup the truck almost 2 hours before I scheduled that I was able to. This is the second bad experience I have had with this gentleman at this location. The business hours indicated he was open until 10 pm the night of the rental.

Joseph Schramm 
Rating:
1.0

They gave me a truck that had no gas, and forced me to fill the tank at the gas station associated with the pick up location. It felt like a scam to get more money out of me. Told me I HAD to buy 32 dollars worth of gas, proceeded to fill nearly 34, and then tried to convince me to buy 15 more.

Joseph Schramm 
Rating:
5.0

Customer did not leave a comment.

thomas ashenfelter 
Rating:
5.0

Exactly what I needed and no hassle transaction.

Dennis Gallagher 
Rating:
5.0

Great People

GARY HARRIS 
Rating:
5.0

Pick up was easy, truck and trailer was clean and in great working order. I moved cross country and had no problems.

Antoinette Geonnotti 
Rating:
5.0

Customer did not leave a comment.

Stephen Murtaugh 
Rating:
5.0

Customer did not leave a comment.

Dale Roth 
Rating:
5.0

Customer did not leave a comment.

joseph ditullio 
Rating:
2.0

My money did not come back to my accounts. Told me 24-48 hours it’s been 4days going on 5. Call them changing the story

Gregory Brown 
Rating:
5.0

Customer did not leave a comment.

Vickie Miller 
Rating:
5.0

Customer did not leave a comment.

Vickie Miller 
Rating:
5.0

Customer did not leave a comment.

Diane Gilson 
Rating:
3.0

Location and process was convenient and efficient. We would definitely use them again.

Tyree Bradshaw 
Rating:
1.0

You shouldn't send another customer Roman Petroleum Conoco. I made a point of going there the day before my pick up date to verify which of my hitches I should use. I also discussed the time, and the owner told me that he would be leaving around 2:00 or 3:00pm, but I could come early and it would not affect my drop off time. I got there around noon and he wasn't there, His employee was a one man show taking care of pumping gas and also handling the inside convenience store. He got the owner on the phone, and I talked to him. He said he was leaving then and would be there in 15-20 minutes. In the meantime, I hooked the trailer up. About 40 minutes passed and he didn't show. I called and he said he was just leaving. After about 20 minutes, he still hadn't shown up, so I unhooked everything and was preparing to leave without the trailer. He showed up before I could leave. I re-hooked up the trailer to complete the paperwork. He gave me the paperwork, and I went on my way after wasting 75 minutes two days before Christmas. The day after I got to my destination in Massachusetts, I took the trailer to the place indicated on my original order only to learn that the guy in Woodbury Heights had a different drop off point so I had to add another 20 miles of travel. Then, I looked over the paperwork and realized that the Woodbury Heights dealer rolled on the protection coverage that I had declined when ordering the trailer. A TOTAL FIASCO! The good news was that U-Haul made good on it, and they were very helpful from the start to the finish; I give them an Excellent rating.

Robert Saghirian 
Rating:
4.0

The person was friendly and courteous but was on the phone the whole time I was there to drop off the trailer.

Charles Wessman 
Rating:
4.0

Customer did not leave a comment.

John Delventhal 
Rating:
1.0

Customer did not leave a comment.

Onur Sariyar 
Rating:
5.0

Customer did not leave a comment.

Ryan Morrison 
Rating:
5.0

The van was too smoky smelling in van and seats. But clean

Donette George 
Rating:
5.0

I had dropped off early morning, so had no personal interaction

Harmeet Taneja 
Rating:
3.0

Aser saver al cliente lo más antes posible que le an devuelto el deposito qué normalmente piden y quitan automáticamente de la tarjeta de cada sujeto, sera muy útil saberlo más pronto posible

hernandez lopez 
Rating:
5.0

Add interior glass to survey, mine was dirty and showed signs from a suction cup device that was used on the front windshield.

raymond taylor 
Rating:
5.0

Don't change anything!

Robert Kertman 
Rating:
3.0

I was trying to rent a cargo van. They had none. I tried to rent a 10 ft truck they had none. I ended up having to rent a 15 ft truck. It was very expensive and the cost of gas was ridiculous. So this ended up being a very negative experience.

Tom Keegan 
Rating:
1.0

We asked to return to rogersville tn and he put in another address and we got charged for dropping it off at the location we asked to. We will never you uhaul again and I will never recommend you to anyone

Anthony Cogswell 
Rating:
5.0

Customer did not leave a comment.

Chris Dolan 
Rating:
5.0

seems to be a good place to do business with.

Matthew McWilliams 
Rating:
5.0

Customer did not leave a comment.

Thomas McCormick 
Rating:
5.0

Customer did not leave a comment.

Joe Vales 
Rating:
5.0

Customer did not leave a comment.

James DeStefano 
Rating:
1.0

Customer did not leave a comment.

Kristan Lewis 
Rating:
5.0

Great service. Very understanding and helpful.

Christian Lee 
Rating:
3.0

Customer did not leave a comment.

Steven Vona 
Rating:
5.0

Customer did not leave a comment.

Jessica Andujar 
Rating:
5.0

Good people

edward southerland 
Rating:
4.0

Customer did not leave a comment.

Bruce Pernitza Jr 
Rating:
3.0

Customer did not leave a comment.

PEDRO CLARKE 
Rating:
5.0

Customer did not leave a comment.

stephen piemonte 
Rating:
5.0

Quick and friendly. Thank you.

Gwendolyn Simpson 
Rating:
1.0

Experience was terrible. Picking up the truck through the app was not working. Asked the attendant to assist and he said the owner was out until Monday and he didn’t know how to use the system. So, if the app didn’t work we couldn’t get the truck. Would never recommend this location to anyone!

Brandon Woods 
Rating:
2.0

He was completely in prepared and I’m professional at pick up. He asked me to hand my cell phone to the gas attendant.

Andrea Willis 
Rating:
1.0

I arranged for my rental trailer at U-Haul of Deptford where I always get my trailers. My pickup location was changed at the last minute to Roman Petroleum Conoco. I had my printout showing my rental reservation with "no insurance" selected but I was charged $8.00 for insurance anyway. When I told them they I didn't want the insurance coverage and showed the my reservation paperwork that I had printed out, they said that if I wanted a credit I would have to call U-Haul Corporate. I had to call U-Haul Corporate twice to get my $8.00 credit. I am not happy with the way that I was treated and I shouldn't have to make phone calls to chase after my credit!

Kenneth Borger 
Rating:
5.0

Customer did not leave a comment.

Anthony Monterosso 
Rating:
5.0

Excellent service

LaAhonna Hackley 
Rating:
5.0

Renting was easy-peezy! The equipment was on site, the process was smooth and the return...we'll, we just dropped it off and left. The business was clean and the folks that assisted us were kind, helpful and courteous.

Mary Wigmore 
Rating:
5.0

Customer did not leave a comment.

Matthew MIller 
Rating:
5.0

I ALWAYS use this location at 438 Glassboro Rd due to the rapport that I’ve built with the owner! He is Awesome !! Very Great Customer Service

Brooke Diggs 
Rating:
2.0

Customer did not leave a comment.

Gisele Morales 
Rating:
5.0

Man was very polite and helped me through the process

George Petroski 
Rating:
5.0

Customer did not leave a comment.

Lisa Nole 
Rating:
4.0

Customer did not leave a comment.

Sherry Wible 
Rating:
5.0

Everything went smooth, no problems at all. The staff was pleasant and very helpful.

sally pino 
Rating:
1.0

No one was there when the store opened at 9. Was 40 minutes late getting my trailer.

Alexander Roshko 
Rating:
5.0

Turn off the rain in the area lol

Needy Ovalles 
Rating:
4.0

This location is great, it's one of the 2 I use..

Joseph Brown 
Rating:
4.0

Customer did not leave a comment.

Danielle Barnabei 
Rating:
1.0

I was charged for insurance I did not want ($14.99) nor did I request. I was charged for 20 miles exactly. I told the guy I was going only 10 miles round trip. I dont think the odometer was read. The gas was on the same line when It was returned and I was charged $8.50 for gas.

DEBRA ROBINSON 
Rating:
1.0

I did not appreciate how I was treated when dropping off the rental van. Upon arriving I greeted the attendant. He did not greet me. He just questioned me about a small ding in the bumper, which I did not cause. I took a picture, as I do not being accused of causing damage that I did not cause. This is the Conoco location at 438 Glassboro Road in Woodbury Heights. Watch out!

Bob Arcaini 
Rating:
5.0

The gentleman who assisted me in setting up the trailer was extremely helpful and knowledgeable. He went above and beyond to provide great customer service.

Christopher Estrada 
Rating:
5.0

Easy and quick

Vincent Perez 
Rating:
3.0

Customer did not leave a comment.

Stuart Brayshaw 
Rating:
5.0

Customer did not leave a comment.

Angela Pratt 
Rating:
5.0

Is good

jose Lorenzo 
Rating:
4.0

Customer did not leave a comment.

Brandon Mitchell 
Rating:
5.0

Customer did not leave a comment.

Ken Ciquero 
Rating:
5.0

Place was closed when I arrived, but was able to leave truck and key in dropbox.

ray schoentube 
Rating:
4.0

Friendly people.

Warnakulasuriya Fernando 
Rating:
1.0

Customer did not leave a comment.

Jeffrey Albernaz 
Rating:
5.0

Customer did not leave a comment.

Debbie Schmidt 
Rating:
2.0

Truck didnt look like the pictures, had graffiti on the side. Opened the door and it smelled of cigarettes and musk. Raw wrappers left under the seats. When i went to drop off the truck, i came to the gas pump to fill it up back to the correct level. The guy kept telling me to get out and "I got it. You good." As i was asking how much do you think it would need, he told me 25$. Gave him 25$ but was still charged the fuel fee. But finally after getting all my belonging out the vehicle, i gave him the key so I can do the online check out and he told me not to worry about it and the link went dead for me to continue online i was currently in the middle of.

Celmira Asturrizaga 
Rating:
4.0

Customer did not leave a comment.

Steven Lozano 
Rating:
5.0

Nothing everything was great thank you

Jesse Kramer 
Rating:
5.0

Customer did not leave a comment.

christina magliocco 
Rating:
3.0

Customer did not leave a comment.

Kylesha James-Clark 
Rating:
1.0

The back light was out. I didn’t realize it until I was on my 12 hour drive to Florida with a fully packed trailer at night time.

olivia aquino 
Rating:
3.0

After returning the equipment, acknowledgement was not seen for a while. Then I called U-Haul Customer Service, to get that task completed to receive an e-mail confirmation.

Warnakulasuriya Fernando 
Rating:
5.0

Customer did not leave a comment.

Harry Scherfel 
Rating:
1.0

Guy overcharged me twice for milage.

Michael Sim 
Rating:
5.0

Nothing

Leslie Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Lauren Gappa 
Rating:
5.0

Customer did not leave a comment.

Primo Maestrado 
Rating:
5.0

Customer did not leave a comment.

Enock Badio 
Rating:
2.0

Customer did not leave a comment.

George Saridakis 
Rating:
3.0

Customer did not leave a comment.

Peter Lyndt 
Rating:
5.0

EASY, CONVIENENT ...The best experience in moving. they are the best. Also left something in the cab, it was there safe and sound the next day. They were very kind and honorable people to work with... I would recommend them if you needed to rent a car or truck for moving...

Maureen Peters 
Rating:
5.0

Customer did not leave a comment.

Shawn Hynes 
Rating:
5.0

Customer did not leave a comment.

Noah Shepkosky 
Rating:
5.0

Nothing

marc bay 
Rating:
5.0

Customer did not leave a comment.

PIETRO GAMBINO 
Rating:
5.0

everything was on time and went smoothly

Scott Sauble 
Rating:
5.0

Customer did not leave a comment.

Richard Smith 
Rating:
5.0

Customer did not leave a comment.

chirag patel 
Rating:
5.0

Convenient location, quick customer service, and the truck was available and ready to go as promised.

David Ardire 
Rating:
3.0

Customer did not leave a comment.

Roland Bartels 
Rating:
1.0

At pickup the vehicle suppost be with full thank of gas end was only 1/2 thank. The owner intentionaly charged moore for gasoline 8 gallons for 32 miles. This location of bussiness is set take advantage and overchage

Domenico Romeo 
Rating:
3.0

Windshield was dirty, windshield wipers needed replacement and truck pulled to the right requiring left steer input for my entire 2000 mile trip.

Joseph Meron 
Rating:
3.0

Customer did not leave a comment.

Joseph Cupparo Jr 
Rating:
1.0

He has forced me to take insurance without my consent twice.

oluwatosin Babajide 
No reviews have been submitted for this location.

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