Dirt parking lot and the trailer was on the ground, no stand. Service however, was good and quick. No issues with pick up or delivery so the task was done smoothly. Would recommend to friends.Carlos T.
Customer Reviews for Roman Petroleum Conoco
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Brooke P.
The truck we reserved was not available and we had to pay $10.00 extra for the next size truck with no accomodations from U Haul.PAUL G.
This is the second time I've arrived to pick up a trailer and was sent to another location ,so first it was Carneys point got there then they sent me to nxt placeROBERT S.
El cliente no dejó un comentario.ABRAHAM B.
I had an easy experience and would recommend this location.Raymond D.
El cliente no dejó un comentario.LARAINE K.
The van and the rental process were fine, easy to manage. Inside the van was dirty, trash left in the vehicle from I guess a previous rental.DAVID D.
El cliente no dejó un comentario.DAVID H.
Great customer service !!MAYLANA G.
The uhaul we got smelled horrible! My husband is the one who drove it and he had to wear a mask the entire time because of the smell. It also didn't have any tools to help us out (blankets or dolly). Will be using another place if we ever need a uhaul in the future.DANIEL S.
I was very happy got what I need friendly and fastTHEODORE H.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.RAQUIM H.
Lower prices and cleaner rental vehicleROCHELLE R.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.JOSEPH P.
This dealer does not have to do anything, I've said before that if you're in this area and need a rental just go here, he's the most accommodating Uhaul rental around.Jeffrey P.
El cliente no dejó un comentario.JERRY D.
If you're in the Deptford NJ area Roman Fuel on Woodbury Glassboro Road is the best place to rent a Uhaul truck/van.Jeffrey P.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.Catherine M.
El cliente no dejó un comentario.Candice C.
El cliente no dejó un comentario.Steven M.
Roman UHaul in Woodbury Heights NJ will go out of their way to make the rental of a truck, van or trailer as simple as possible.Jeffrey P.
Great person great serviceanthony W.
better coordination with phone reps and pick up/drop off locations. Also do not automatically change these locations as people schedule movers and different locations may cause a time problem, you should every effort to have the vehicle rented in advance BE AT THE LOCATION THE CUSTOMER REGISTERED! This prevents delays and problems. Moving is stressful enough, your business is to help with that , NOT ADD to it!Charlotte W.
My reservation was not honored. The original location I had a reservation with did not have the equipment i reserved. I was sent to another location that was suppose to have it. was told I could not have one even thought one was there. I was told my reservation didn't guarantee me the trailer. I spoke with the reservation department and was guaranteed a trailer at the finally location, which was way out of my way. Not a good experience.Edward B.
Owner was not present at time of pickup had to wait 25 min for him to return. Owner did not check the vehicle before I left. The dolly was unattached and the moving blankets were not present and then when owner checked vehicle on return charged me for dolly and then had to issue a refund. And questioned me about blankets that were already missing. The truck was also dirty with leaves which I cleaned because I didn't want to be charged. Also the truck was in rough condition the alignment was way off blinker stopped working for a portion of time and the belts were slipping constantly in the engine. Worst experience with a rental company. Worst location i have had to deal with also. The owner also never wore a mask or had others wear a mask.Alexander H.
Reserved a 10' truck and 1handtruck and a furniture dolly a week before, actually called the gas station to confirm they would have everything, got there sat, no truck, no dollys, nothing, called corporate, they hung up on me, gas station attendant wanted to send me to another location 30 miles away!!! When i was just moving 1 mile from my original location!!! Bad bad bad business, you should be ashamed to run a business this way, finally someone returned a cargo van that i took 2 hours later after waiting on hold with corporate ofc , which meant i had to make 4 trips instead of one AND pay my workers for 2 extra hours, i will NEVER use uhaul again, shame on you just a disgraceDebbie B.
I was charged a extra 400 dollars and I keep renting it by the days because I needed it longer.ROBERT S.
Very friendly and quick service, I was in and out in 10 minutesTODD G.
El cliente no dejó un comentario.daniel B.
El cliente no dejó un comentario.Jerome P.
El cliente no dejó un comentario.James A.
I had to wait for the trailer to be returned way past my reservation time. It was actually way after the facility's closing time, but the owner stayed open until the trailer was returned.Kevin T.
El cliente no dejó un comentario.MARIO M.
This was not the location that I reserved my vehicle for and the vehicle that I reserved They wouldn't allow me to rent it one way so I had to go 100 miles out of my way to return his vehiclealonzo P.
I ordered a 26' truck a week or so before needing it and was directed to this location to pick it up. My pick up time was 730pm. When I arrived, I was told that they didn't have a 26' truck and never have them and the man there said he didn't know why I was sent to him. He wasn't proactive in any way and didn't offer any suggestions on how to resolve this issue and was condescending. He kept saying that the computer sent me to this location and the computer was wrong. He didn't seem to care about helping me and told me to call customer service, gave me the number, then told me they were closed. He ended up giving me a smaller truck than I orderedmegan W.
My rental as ready on time. It was cleaned out and had the pads I requested. I did as much as I could pin line and the station took care of their part very Nicky. Thank you.ANTHONY F.
I would not recommend UHAUL based on the experience from the company itself. I never received a call the night before, and instead had to call myself the next morning. After being on a very long hold and getting hung up on several times, I was told they didn't have my 26 foot truck for 7am and instead gave me a 20 ft for 5pm. Not sufficient for a 10 hour move!!!!! I had to rent another truck for this upcoming weekend to finish my move, and it's NOT FROM UHAUL!!!! Never again will I use or recommend your servicesKeith S.
El cliente no dejó un comentario.scott C.
El cliente no dejó un comentario.Anthony M.
Customer service is always excellent at this location and equipment well maintainedGeorge G.
Owner was greatRobert L.
El cliente no dejó un comentario.ANDREY U.
The staff made everything super easy during pick up and return. Was a n and out quickly with no hassles. Great experience. Plus there's a gas station on site to make gas fill up easy at return.Jeffrey P.
El cliente no dejó un comentario.Kim C.
Great service! I had a question about the truck and they picked right up and were there whenever I needed them! If you need to rent a truck this is the place to go! They also run a gas station, made it so easy to gas up the truck when I returned it!JAMES M.
U-Haul was an absolute embarrassment contracted their recommended moving helpers who not only did not show but when reached by phone said they would be an hour late so I waited then completely no show ,won't answer phone U-Haul no help had to call friends with no notice for help very unprofessional would love for U-Haul management to call meMichael H.
Stood there for 20 minutes before getting through on phone and was told to go to gas attendant. He was rude and did not ware a mask at all. Truck was disgusting and on emptyBethann W.
El cliente no dejó un comentario.Neil M.
Newer vehiclesJames C.
El cliente no dejó un comentario.James B.
I wouldn't recommend uhaul at all. I made a reservation for a location no contact pick up at a location 2 miles from me. The day of the move 2 hours before my pick up time I got a message saying I had to pick up at another location 40 minutes away! And I had to pay for the added mileage. When I called and complained I was told there was t anything they could do, the website should have never taken my reservation!! I had movers sitting around for over an hour having to wait for the truck!! Once I was got there the no contact for the truck wasn't ready. I had to fill out paperwork, and there was only one person filling gas, running a convince store and doing uhaul work!! It took another 30 minutes of waiting around! And the original location that I was supposed to pick up a truck, was the storage facility I was using had two trucks that were never moved the day I moved in! So it feels like uhaul changed my reservation just so they could make extra money on the miles, because the uhaul customer service told me there were no other trucks closer in the entire area. Very poor customer service.Gigi K.
El cliente no dejó un comentario.ben K.
I believe the lady that help me all the phone her name was Debbie was very helpful when out of her way to make sure that everything was arranged to make it as simple as possible is one of the say thank you for her help. The only drawback to this whole experience was the fact that when I got to the location there was no pick up truck it was not back yet so I ended up taking a Van which still worked but moving my cargo was a little harder.Wayne C.
Uhaul representative did not wear a mask while inside.Angel T.
The car trailer(Dolly) I asked for was not there. I had to use a bigger one and had no time to wait or go anywhere else.....Thank YouReginal J.
Not much to improve on. I've rented multiple times from this location, and the equipment is always well maintained. Staff is always attentive, helpful, and friendly. Will be returning every time I need a rental.Nicholas P.
Customer service was awful. Was on hold for 20+ minutes every time I had to call.Kayla C.
During initial online reservation I had some confusion but called support and they cleared it up quickly. On day of pickup the truck was ready and the agent was able to verify the reservation without any problem. I was able to get the truck and be on my way in about 10 minutes. Return of the truck to the same location was quick and again it only took about 10 minutes. I would recommend and I would rent there again.LEE C.
El cliente no dejó un comentario.Joseph O.
Very nice office to deal withDoug G.
The location has a sign on their door that says â€œno mask/no serviceâ€ yet both the man I was forced to interact with when I picked the truck up and the man who was there when I dropped it off never once put a mask on while I was wearing one the whole time both times. To top it off, I reserved the truck as a truck share so there should have been no need to interact with the first or second man at all yet the only way to pick it up was to go inside and have the attendant ring me up because the mobile check in froze up while I was trying to check in. The chat during that check in received no response at all. The truck had garbage in the bed of the truck that I refuse to take it off it because I'm not touching empty water bottles of god knows who. I returned the truck exactly how it was given to me and when the attendant came towards me to get my keys from me after I checked the truck back in, again with no mask on, I threw the keys at his feet and left. This we'll be my last rental at any U-Haul location because it appears U-Haul does not follow CDC and government regulations regarding masks.Robert H.
El cliente no dejó un comentario.WAYNE M.
El cliente no dejó un comentario.STEVEN C.
El cliente no dejó un comentario.Benjamin B.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.joseph D.
Great ServiceCharles C.
Not only will we not recommend this location, we'll never recommend or use uhaul again. Our truck pickup location changed the morning of our move. It took 40 minutes to pick up our truck. We had to deliver it much further away resulting in a delay and a charge for a second day- not just for the truck - for EVERYTHING even tho this is an issue with uhaul not us. Misleading advertising. Incredibly rude customer service reps (look up my notes. Fen was terrible). Our large truck didn't have antilock breaks. Just. Horrendous.Amy B.
Larger truck so we don't have to make so many trips.Carolyn C.
I opted for contactless rental but had to go inside store to redo and get keys. In addition I was charged 8.05 extra for gas.joe A.
Everything was great, thankssteven S.
El cliente no dejó un comentario.phillip M.
El cliente no dejó un comentario.GREGORY L.
El cliente no dejó un comentario.Joseph V.
El cliente no dejó un comentario.Eric D.
Check in using the uhaul app is way too time consuming.Eric S.
The truck had a broken windshield and the engine sounded extra noise.Sandra B.
El cliente no dejó un comentario.Mike C.
The service at this location is always excellent. Staff is friendly and helpful, equipment is well maintained. Highly recommended!GEORGE G.
El cliente no dejó un comentario.Brian T.
The guy in charge is very nicesocrates D.
El cliente no dejó un comentario.danny L.
El cliente no dejó un comentario.Stephanie P.
El cliente no dejó un comentario.Anthony M.
Greet service very goodsantokh S.
El cliente no dejó un comentario.Daniel R.
Very happy that the van was new, less than 1000 miles. Easy to drive and roomy enough for the items I needed to move.Patricia R.
El cliente no dejó un comentario.greg C.
El cliente no dejó un comentario.Arlene J.
El cliente no dejó un comentario.John A.
Great service perfectMichael C.
Please fix the online service of reservations. I reserved my truck from 1 location, received an email with that location on it. Called and was told told my reservation was rerouted to another LocationCharles W.
Staff was friendly and helpful and maintained proper social distancing. The equipment was clean and functioned properly. Pick up and drop off was a breeze. I prefer this location to others.george G.
El cliente no dejó un comentario.Justin A.