The place was a nightmare to rent the trailer from, guy was so rude, and I had problems with getting the trailer that I had to cal the support number for them to deal with him. The equipment was not taken care of, no brake fluid was in not the trailer will hold brake fluid.JUSTIN B.
Customer Reviews for Roman Petroleum Conoco
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'd like to place a formal complaint. And have tried various times and ways to get on the phone with management. I am appalled at your customer service. It says I rented for 23 hrs but was charged for 2 days. This makes no sense.JAMES C.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.JAIME H.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.CHARLES S.
Do away with this location. Horrible customer service would not provide receipt charged me 3 1/2 times the fuel coast.had to call uhaul to deal with him. Would not recommend to anyone. Stay awayEDWARD N.
El cliente no dejó un comentario.JACK D.
No call from Uhaul to let me know my rental was transferred, my 26' was given to someone else right in front of me and had to take a mini truck that was thankfully on site at the time, attendant was rude and not helpful. This service was a COMPLETE shit show. Will never use or recommended Uhaul to anyone.Brian M.
El cliente no dejó un comentario.Karen F.
El cliente no dejó un comentario.CHARLES C.
After loading my vehicle onto the trailer it just fit and the front tire slings just made it over the tires and thru the cranks. When I got to my destination the brakes master cylinder was leaking fluid. I will never get another piece of equipment from this place again.Vincent P.
El cliente no dejó un comentario.Jill H.
El cliente no dejó un comentario.Sharee H.
El cliente no dejó un comentario.JOHN K.
El cliente no dejó un comentario.CASSANDRA D.
El cliente no dejó un comentario.sandeep P.
Great service I will be using them againTHOMAS E.
The truck itself needs detailing. The cup holders were dirty. But the people at uhaul were great.AYISHA S.
El cliente no dejó un comentario.Joseph B.
Tried to overcharge us for gas. Called us cheap. Argued with us. He used our credit card to fill truck without telling us. Very poor customer serviceThomas C.
Maybe have bigger size truck so that customers could do just one trip instead of multipleSHANAYA W.
El cliente no dejó un comentario.ROBERT B.
This location is a joke. Last time I attempted to rent from this location a few weeks back I had it reserved & stopped by early in person to make sure it was available. They said yes & for me to come back in an hour or so. After I left I was texted that my truck pick up location was now in Pennsylvania instead of New Jersey which then cost me more because of distance & tolls. So this Sunday I showed up on time for my rental & they told me I wasn't on the list & no truck was available. I then pointed to my email verification & they then attempted to switch it out. Told me to call Uhaul. I told him I want my truck. I did finally get my truck. It was filthy & reeked of cigarettes. Then when I returned the truck they said I had it for 4 days but it was only 3 days. But they still charged me for 4 days but it's not worth the fight. You lost me & my company's business for good.DANIEL M.
Great customer service! Fast and easy pick up and drop off!GABRIEL P.
I have rented trucks from Roman Petroleum Conoco many times and it will continue whenever I need one. They are knowledgeable, friendly, and professionalray D.
Could have used an air freshener. The cab area smelled almost like fish. Everything else was excellent.HEIDI D.
The back of the cargo van had sand and dirt all over the floor. The owner of the establishment needs to hire employees. He was doing the job of 3 people. He does the rentals, pump gas for the gas station, and runs the convenience store. This made the rental pick up last a lot longer than necessary because he had to attend to the gas customers and convenience store customers and me all at the same time.SEAN B.
Got home with truck and opened up back. Reaked of rotten fish. Could tell something had spilled all over deck and someone made a poor attempt to clean up. Didn't have time to return and swap tryck so had to mop deck and let dry before putting anything in it. Informed rental location upon return. Other than that, was satisfied.GREGORY Y.
The truck was clean but road very rough! But staff easy to work with during pickup and drop off.WENDY E.
El cliente no dejó un comentario.Sean R.
The owner was excellent and very accommodatingWILLIAM A.
The person in store is very kindly and helpful I definitely recommend this place to everyoneEDWIN Z.
The attendant could not find my online check in data and insisted that I again pay for the rental. He finally resolved the issue after I paid another small fee.ALBERT P.
El cliente no dejó un comentario.BRIAN D.
No complaints. Quick & easy.Joan L.
El cliente no dejó un comentario.Vijay S.
El cliente no dejó un comentario.ed H.
El cliente no dejó un comentario.MICHAEL A.
Customer service was average. The gentleman was nice. The van wreaked of cat urine!!! As it was the only van available, I had to drive with the windows down. Would never rent from an unofficial site again.BRITTNEY W.
It was not the location we asked to pick up at and Uhaul would not bring the truck we needed ro a location half mile from my house. I rent all the time and thought I could get bestter customer service. You made me drive out og my way which cost me more money.Joseph B.
El cliente no dejó un comentario.ELIZABETH J.
El cliente no dejó un comentario.GARY P.
Everything was great...john F.
The attendant who was present when I returned the vehicle was extremely helpful. He made the return experience flawless. Would definitely recommend this location to anyone in the area that needs a rental truck. A+++Michael S.
Employees & owner very nice polite people very helpful I will continue to do business with them & refer this location.MARIE R.
Very good experience excellent jobASHLEY R.
Very good and friendly family business very cleanCLAUS S.
Rented a truck 3-weeks in advance and when the day came that I needed it, there were no trucks at all available. I had to wait until somewhere else brought back their truck, which was smaller than the truck I made the reservation for. Would not recommend.JOHN M.
Truck smelled terrible. There was a noise from the passenger side front wheel. Truck had no power.MARC M.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.Phillip M.
El cliente no dejó un comentario.ANTHONY C.
Greet servicejaswinder S.
Great location and great customer service!!!!!!Gregory C.
Dirt parking lot and the trailer was on the ground, no stand. Service however, was good and quick. No issues with pick up or delivery so the task was done smoothly. Would recommend to friends.Carlos T.
El cliente no dejó un comentario.Brooke P.
The truck we reserved was not available and we had to pay $10.00 extra for the next size truck with no accomodations from U Haul.PAUL G.
This is the second time I've arrived to pick up a trailer and was sent to another location ,so first it was Carneys point got there then they sent me to nxt placeROBERT S.
El cliente no dejó un comentario.ABRAHAM B.
I had an easy experience and would recommend this location.Raymond D.
El cliente no dejó un comentario.LARAINE K.
The van and the rental process were fine, easy to manage. Inside the van was dirty, trash left in the vehicle from I guess a previous rental.DAVID D.
El cliente no dejó un comentario.DAVID H.
Great customer service !!MAYLANA G.
The uhaul we got smelled horrible! My husband is the one who drove it and he had to wear a mask the entire time because of the smell. It also didn't have any tools to help us out (blankets or dolly). Will be using another place if we ever need a uhaul in the future.DANIEL S.
I was very happy got what I need friendly and fastTHEODORE H.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.RAQUIM H.
Lower prices and cleaner rental vehicleROCHELLE R.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.JOSEPH P.
This dealer does not have to do anything, I've said before that if you're in this area and need a rental just go here, he's the most accommodating Uhaul rental around.Jeffrey P.
El cliente no dejó un comentario.JERRY D.
If you're in the Deptford NJ area Roman Fuel on Woodbury Glassboro Road is the best place to rent a Uhaul truck/van.Jeffrey P.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.Catherine M.
El cliente no dejó un comentario.Candice C.
El cliente no dejó un comentario.Steven M.
Roman UHaul in Woodbury Heights NJ will go out of their way to make the rental of a truck, van or trailer as simple as possible.Jeffrey P.
Great person great serviceanthony W.
better coordination with phone reps and pick up/drop off locations. Also do not automatically change these locations as people schedule movers and different locations may cause a time problem, you should every effort to have the vehicle rented in advance BE AT THE LOCATION THE CUSTOMER REGISTERED! This prevents delays and problems. Moving is stressful enough, your business is to help with that , NOT ADD to it!Charlotte W.
My reservation was not honored. The original location I had a reservation with did not have the equipment i reserved. I was sent to another location that was suppose to have it. was told I could not have one even thought one was there. I was told my reservation didn't guarantee me the trailer. I spoke with the reservation department and was guaranteed a trailer at the finally location, which was way out of my way. Not a good experience.Edward B.
Owner was not present at time of pickup had to wait 25 min for him to return. Owner did not check the vehicle before I left. The dolly was unattached and the moving blankets were not present and then when owner checked vehicle on return charged me for dolly and then had to issue a refund. And questioned me about blankets that were already missing. The truck was also dirty with leaves which I cleaned because I didn't want to be charged. Also the truck was in rough condition the alignment was way off blinker stopped working for a portion of time and the belts were slipping constantly in the engine. Worst experience with a rental company. Worst location i have had to deal with also. The owner also never wore a mask or had others wear a mask.Alexander H.
Reserved a 10' truck and 1handtruck and a furniture dolly a week before, actually called the gas station to confirm they would have everything, got there sat, no truck, no dollys, nothing, called corporate, they hung up on me, gas station attendant wanted to send me to another location 30 miles away!!! When i was just moving 1 mile from my original location!!! Bad bad bad business, you should be ashamed to run a business this way, finally someone returned a cargo van that i took 2 hours later after waiting on hold with corporate ofc , which meant i had to make 4 trips instead of one AND pay my workers for 2 extra hours, i will NEVER use uhaul again, shame on you just a disgraceDebbie B.
I was charged a extra 400 dollars and I keep renting it by the days because I needed it longer.ROBERT S.
Very friendly and quick service, I was in and out in 10 minutesTODD G.
El cliente no dejó un comentario.daniel B.
El cliente no dejó un comentario.Jerome P.
El cliente no dejó un comentario.James A.
I had to wait for the trailer to be returned way past my reservation time. It was actually way after the facility's closing time, but the owner stayed open until the trailer was returned.Kevin T.
El cliente no dejó un comentario.MARIO M.
This was not the location that I reserved my vehicle for and the vehicle that I reserved They wouldn't allow me to rent it one way so I had to go 100 miles out of my way to return his vehiclealonzo P.
I ordered a 26' truck a week or so before needing it and was directed to this location to pick it up. My pick up time was 730pm. When I arrived, I was told that they didn't have a 26' truck and never have them and the man there said he didn't know why I was sent to him. He wasn't proactive in any way and didn't offer any suggestions on how to resolve this issue and was condescending. He kept saying that the computer sent me to this location and the computer was wrong. He didn't seem to care about helping me and told me to call customer service, gave me the number, then told me they were closed. He ended up giving me a smaller truck than I orderedmegan W.
My rental as ready on time. It was cleaned out and had the pads I requested. I did as much as I could pin line and the station took care of their part very Nicky. Thank you.ANTHONY F.
I would not recommend UHAUL based on the experience from the company itself. I never received a call the night before, and instead had to call myself the next morning. After being on a very long hold and getting hung up on several times, I was told they didn't have my 26 foot truck for 7am and instead gave me a 20 ft for 5pm. Not sufficient for a 10 hour move!!!!! I had to rent another truck for this upcoming weekend to finish my move, and it's NOT FROM UHAUL!!!! Never again will I use or recommend your servicesKeith S.
El cliente no dejó un comentario.scott C.
El cliente no dejó un comentario.Anthony M.