The first thing out of the owner of the rental shop was FUCK U-Haul. He said he didnt give a rats ass about my reservation or U-Haul. He said what a joke. He told me the only reson he had U-Haul was so that he could borrow trailers for free for his perosnal affairs for his rental business. He said he could care less about U-Haul & that it was only 0.000001% of his business & thats how much he gave a damn. He had 1 trailer at his location when I pulled up & he was using it for his personal use to move a bounce house. He yelled & screamed at me telling me he didn't have any trailers for me & that I couldn't have that 1 because he was using it. He was extremely unprofessional, rude, belligerent, & acted like he was on speed. He eventually yelled at me & told me to come back in 40 minutes when he was done using the trailer. He then changed his mind & told me to come back in 20 minutes. He then told me just to wait & not for anywhere because he would unload it & let me take it since I traveled almost 5 hours to pick up an item. Needless to say I will never recommend this location or go back! Worst experience I have ever had with a rental company!!!!ASHLEY M.
Customer Reviews for Rodgers Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RALPH J.
Get rid of this Rental Location...not doing U-haul any favorsDavidBrent A.
El cliente no dejó un comentario.Jeffrey P.
It was greatladdie F.
Rodgers Rentals is always friendly and helpful!James W.
Rodgers rentals is very nice and professional.Mark H.
Very helpful and friendlyCarly B.
Everything was great and the service was friendly. Next time I move I will choose them again. You rock keep up the great work.Pamela E.
Rodgers Rentals provides excellent customer service from scheduling the truck to drop off. Would highly recommend them for any rental service needed.Kassie C.
The original location was C&R Automotive in Moberly, MO. I arrived there and there was no trailer. We were on a time crunch and ended up backtracking 40 min to get a trailer in Centralia. While not the Rodgers Rental's fault, it was a horrible experience overall.Leigh Ann M.
El cliente no dejó un comentario.Rhonda W.
Fast and friendly drop offHeather O.
El cliente no dejó un comentario.Reed B.
El cliente no dejó un comentario.Cecile M.
El cliente no dejó un comentario.tammy G.
Super friendly service. Went above and beyond!Ivy P.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.Kenny H.
El cliente no dejó un comentario.JONATHAN H.
El cliente no dejó un comentario.Brent S.
El cliente no dejó un comentario.Dale J.
El cliente no dejó un comentario.Joshua P.
El cliente no dejó un comentario.Aaron W.
El cliente no dejó un comentario.JONATHAN C.
El cliente no dejó un comentario.Julia L.
El cliente no dejó un comentario.micheal Y.
El cliente no dejó un comentario.Shannon H.
El cliente no dejó un comentario.Llloyd F.
El cliente no dejó un comentario.Allen M.
El cliente no dejó un comentario.Chaz B.
El cliente no dejó un comentario.John B.
When reserving your rental and you have to put in your credit card Info this should follow through to the pick up of the rental instead of having to give that info again.Sallie B.
El cliente no dejó un comentario.Joe B.
Your computer system was awful. The clerk had a terrible time with itCraig G.
El cliente no dejó un comentario.Donnie M.
Nothing to improve. Great people at Rodgers Rental.KYLE G.
Donnie does you a excellent job.William N.
If you are going to inquire about my "Uhaul experience" than you should be honest and include Uhaul itself, it's website, etc. as well as the pick-up and drop-off locations. I reserved a utility trailer for pick-up in Decatur IL via website, NOT Taylorville, IL. UHAUL FAILED MISERABLY to make sure the equipment was at the Decatur site. Instead, you took the easy way out by changing my pick-up location WITHOUT MY APPROVAL. UHAUL had one week to perform this task and FAILED MISERABLY. Why in Hell should the customer be expected to change his/her plans due to UHAUL's failures? Shouldn't I get some form of compensation for performing this work FOR YOU?David H.
El cliente no dejó un comentario.Jeffery B.
It was far from where I wanted to pick up the truck. The roads to there were narrow and had no shoulders, making it dangerous. The man was nice, and the store was fine.Teresa T.
Damage to furniture during the move from water entering in 20' box trucksteve C.
The truck had a bad steering box. They did not have another truck so I drove this wreck for 1100 miles. They never checked the truck coming off rental from the previous renter. Trailer tires were underinflated and the side fender was damaged This was not my first time renting from Uhaul Have corporate Call me at 516 695-8400. They need to know. Gary SmithGary S.
El cliente no dejó un comentario.CHARLENE Y.
El cliente no dejó un comentario.JAMES C.
Of course, it would have been easier to get our truck in Columbia, since that is where we wanted the pick up. But they were nice in Centralia.suzanne D.
The bright lights only had 1 head light, there was a back up light out and we only got 1 dollie when we ordered 2.KELLY P.
I did my original reservation on-line. It was accepted & confirmed for pickup in Jonesburg, MO.. This location is an hour from where I lived. I had to do this because I made several calls and was told there were no trucks available near me (I lived in a college town. When I arrived, they told me my reservation was for Wentzville, MO.. That was another 50 miles away. I told them no way. They contacted the central reservations office. They then told me there WAS a truck available in Centrali, MO.. Which is 20 minutes fro where I lived. I then had to drive an hour and 25 minutes to that location. I, of course called & confirmed that they indeed had a truck. They confirmed. I ended up driving 2 !/2 hrs. to pickuop a truck. This is NOT the first time this has happedned to me. I had a similar experience one year before. Do YOU think this is acceptable?Nicholas N.
Rental was reserved for a 20' truck in Centralia. Truck pick up location moved to Mexico. 20' truck was not available. Had to go back to Centralia for 26' truck.KRAIG S.
Saw that I had returned the truck on time and removed the excess fee with me having to ask him. I rented the truck for 915 miles one way and was told I had five days to return it. I returned it after three and computer tried to charge a late fee.RUSSELL H.
El cliente no dejó un comentario.HARELL A.
I was fairly unhappy with the fact that the location was almost 30 miles from my preferred location.RICK B.
El cliente no dejó un comentario.Nicholas M.
El cliente no dejó un comentario.Paula T.
El cliente no dejó un comentario.Paul R.
El cliente no dejó un comentario.DAWNI H.
El cliente no dejó un comentario.charles S.
They requested that we go on-line to set up order versus them doing this while we were in their office. Then they didn't know when they would be in for us to pick up the trucks on Sunday August 31st as we needed the trucks on Sept. 1st. We received a call Saturday August 30th to get to their office ASAP to pick up the trucks as they were holding people off with a shotgun!PAM B.
El cliente no dejó un comentario.Tom R.
El cliente no dejó un comentario.VICKI A.
El cliente no dejó un comentario.DANIEL V.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.KAREN S.
if a person sets it up to pick up in one town (as I did over 30 days in advance)don't call them the day before they're to pick up and tell them they have to drive 50 mile to pick it up because they don't have one in town.This was done in Columbia Mo. Rogers in Centralia was very helpful unlike Allen Daniels who I had the miss fortune to have to talk to. He is a very rude and hateful individual. If I have to deal with him again I WILL NOT rent from you again and will make sure everyone I know won't either.RANDY W.
El cliente no dejó un comentario.Jessica N.
El cliente no dejó un comentario.GARY R.
El cliente no dejó un comentario.ALLEN B.
The people in Centralia (Rogers Rental) were most accommodating. Every thing was ready for me and they were VERY helpful. They will certainly be my UHaul source in the future.JERRY K.
El cliente no dejó un comentario.THERESA T.
El cliente no dejó un comentario.DOUG F.
El cliente no dejó un comentario.Dan C.
El cliente no dejó un comentario.RYAN A.
Review contract in detail.ASHLEY F.
I had no trouble with the "location" or the staff members at the "location". What I had a huge problem with was the U-Haul corportation and the absolutely screwed up way this company does business. I am thoroughly pissed. Let me explain why I will chose another leasing company, or better yet purchase my own moving truck so not to be stressed as badly as this last time. Ok for one example; I went online to try and reserve a truck. Did you know you can reserve a truck although it does not exist at the "location"? What a crock! This is unaccepatable alone however let me explain further. I call to try and confirm, at various "locations" and get an axctual promise on a 26' trauck. No one could find such a thing in Mid-Missouri or even tell me if one would be available on the specific date/time I needed it. What happened to U-Haul? I have used your company for decades and this is the worst I have had in regard to locating a specific truck that had to meet my needs, in a time frame so thatI could move. I work 2 jobs, 50-60 hourds per week. I don't have a lot of time to track down and confirm ghosts trucks that may or may not exist. And further more, if I say I want a truck at location A I sure as hell am not going to pay extra in terms of mileage and my time, to go get one miles away at location B. I will never use your company again I swear to Christ I won't. Ever here of word and mouth advertising? I can have a HUGE FREAKING MOUTH WHEN I AM PISSED. Lastley as I mentioned before, the location I finally picked up the truck and thier staff at Rodgers Rental in Centralia were as accomodating and professional as they could be given they were at the mercy of U-Hauls screwed up policies. I highly recommend Rodgers Rental, but not U-Hall.TIM S.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Dustin M.
El cliente no dejó un comentario.Dustin M.
Extremely friendly staff and very helpful,DENNIS W.
N/Cc. alexander D.
dont overbook trucksPATRICK S.
El cliente no dejó un comentario.PAMELA C.
El cliente no dejó un comentario.GARY R.
El cliente no dejó un comentario.Jason D.
El cliente no dejó un comentario.JOE H.
El cliente no dejó un comentario.Nathan L.
There were some problems with the initial reservation. I was told several different pick up locations before finally getting the one in Centralia which was the only location with what I needed when I needed it. The people at Rodger's Rental were very helpful and pleasant.