Customer Reviews for Rockys Market
(U-Haul Neighborhood Dealer)

35 reviews

15012 Juanita Dr NE   Kenmore, WA 98028

(206) 366-2966

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(206) 366-2966

15012 Juanita Dr NE
Kenmore, WA 98028

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

friendly helpful and hospitalary

israel M. 
Rating:
5.0

Customer did not leave a comment.

Amanda U. 
Rating:
3.0

The rental location was a dirty convenience store. The experience was not glamorous in any way but it got the job done.

Jesus C. 
Rating:
4.0

Quick and to the point. Efficient.

Stanley G. 
Rating:
3.0

Truck and auto transport ok but gas tank took 30 minutes to fill up manually (flow blocked) and right mirror broken when I picked it up, took 45 minutes to repair and delay my trip.

Roland L. 
Rating:
1.0

Customer did not leave a comment.

david L. 
Rating:
5.0

Customer did not leave a comment.

Noemi D. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

In the first place it was no gas in the truck I put more gas left the truck we half tank and I didn't receive the money back for the extra gas I put on I think you guys have to be more on top of the gas tanks and all that shit

Jesus R. 
Rating:
2.0

Customer did not leave a comment.

Hunter B. 
Rating:
5.0

The truck I rented had a check engine light on. The truck ran rough at times. Also, the brakes are well worn.

JAVIER P. 
Rating:
1.0

Checkout was incredibly poor. We had to find and hook up our own trailer and there was no usual checkout process. Some how they managed to change our initial reservation of one day, to two days without any confirmation from us. We had the trailer for 12 hours and when trying to return, they told us we could not drop it off and they were not accepting anymore trailers. Even though our reservation was in town and we had to leave it at that location. Spent over an hour reaching customer service, which finally someone was able to help us. We had to bring the trailer back the next morning and again, we were told we could not drop it off. Instead I backed the trailer up and unhooked before they could say anything else. I again reached out customer service as instructed and was provided excellent service from the customer service rep I was blessed to have. If you ever have to use a uhaul product, be sure to go directly through one of there stores, and not a mini mart, or some other subbed out business. Rocky's market should be stripped of there rights to serve uhaul products. They will continue to put a bad name to your company. My experience is in no way a reflection of uhaul. It's strictly the rental location and their poor performance.

William J. 
Rating:
5.0

They are very nice and facilitating the process.

MEHRDAD S. 
Rating:
5.0

Customer did not leave a comment.

JESUS R. 
Rating:
1.0

Michael the store owner is a cheat and fraud. Worst location for Uhaul. Had to install equipment by myself. Worst location ever.

Sonia S. 
Rating:
2.0

The trailer was missing the wires for the lighting and we had to get it off another trailer. The guy in charge of the U-Haul during the day was completely unhelpful. The guy we saw at night, when we returned to hook up the trailer, was very helpful!

Marie K. 
Rating:
3.0

Customer did not leave a comment.

Jacob P. 
Rating:
3.0

Not allow a truck with a flat tire to be driven.

Sarah K. 
Rating:
3.0

Customer did not leave a comment.

ABIGAIL T. 
Rating:
4.0

Great service.

JESSICA S. 
Rating:
2.0

We picked one location close to home, said equipment was available for our date, but were informed the trailer would be at another location . One hour drive one way to pick up. Whoever was onsite at the time, didn't volunteer to come help hitch up trailer. Unfortunately UHaul NEVER seems to have the equipment at the location you pick.

David H. 
Rating:
1.0

Again, contact me if you are actually interested in my feedback.

Kristie D. 
Rating:
1.0

Had no clue - Did not want to accept equipment, wanted me to take it someplace else... He said he was full

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

SHANE C. 
Rating:
2.0

Customer did not leave a comment.

Dave R. 
Rating:
2.0

The people need better training on the system.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Monica E. 
Rating:
2.0

Initial drop off place wasn't even ready to accept the truck and trailer. I had to wait an hour on the phone to make changes.

Kyung K. 
Rating:
3.0

This was a secondary location assigned to me. Original notice indicated it was only five miles away, but was closer to 15 miles from original pick-up.

BRADLEY LOUIS B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
1.0

My equipment wasn't there. I only got the truck.

DENISE P. 
No reviews have been submitted for this location.

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