Truck was very clean, staff was friendly and helpfulJody H.
Customer Reviews for Rockys Market
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephanie N.
El cliente no dejó un comentario.CARLOS E.
First we scheduled our pickup and reservation time for the truck. when we get to this location, the front desk ot store workers has problem getting their work done through the cell phone. They were complaining about the phones. the first morning shift person charged us for rent and estimate of mile we going to drive, but when we come back evening to return the truck the person has no idea about how we get our refund, because we ended up deriving it less than the estimated mileage(we paid on picking up the truck).Bisrat A.
Defroster fan did not work, and we were driving from the West Coast to Minnesota, in April.Pamela L.
El cliente no dejó un comentario.Christoph P.
El cliente no dejó un comentario.John S.
Store clerk was flustered. Asked us to check-out online, which was fine but we never received email or text confirmation that we returned the truck. Couldn't get thru on phone or chat.Ed E.
El cliente no dejó un comentario.Damon G.
El cliente no dejó un comentario.Sarah C.
It was too far away from where I originally wanted to pick up, but the guy behind the counter was nice and helpful.Genevieve H.
El cliente no dejó un comentario.Allison S.
The employ didn't know what he was doing and kept stopping the process to help other customers. What was supposed to be a mobile pickup instead took 1 hour in person.Casey M.
Extremely frustrating experience.I appreciate your move to expedite transactions / pick-up & return with the app, but this place has very weak cell phone connection and they have no wi-fi available for customers. The owner ultimately had to complete my check-in, and my charges at the end included a mileage rate triple of that on my contract and insurance I didn't not sign up for, which I'll have to sort it out with one of your agents. The floor mats were muddy when we picked up the truck, which wasn't the worst thing, but compounded what was a difficult experience overall.Susan S.
El cliente no dejó un comentario.Ehsan I.
Over charged me for a mistake their employee made!!Damon T.
El cliente no dejó un comentario.MICHELLE A.
El cliente no dejó un comentario.john M.
Nearly empty gas tank was a surpriseGerald G.
First, I was scheduled to pick up with uhaul kenmore. When I arrived they said my truck was moved elsewhere. While the location wasn't far away, I was not notified of this change, which is extremely frustrating. I then drive to Rockys where I attempt to complete mobile pick up. The truck is not in the lot. I have to wait on the phone with uhaul to figure it out. In all of this chaos, I forget to ask about the dolly I rented. When we get home and realize we don't have it, my husband goes back to uhaul to ask to get the dolly. They refuse to give it to him, and instead will only rent him other equipment for more money. Uhaul added unnecessary stress to an already stressful day.Olivia B.
El cliente no dejó un comentario.Ashish M.
El cliente no dejó un comentario.Alana M.
El cliente no dejó un comentario.Jungwon K.
The attendant was very nice and helped us get the truck quickly, but some of the equipment we had reserved the night before was unavailable. Making sure that things don't get checked out if they are reserved would be helpful. We made it work but didn't have a furniture dolly like we had wanted.DONALD T.
El cliente no dejó un comentario.JORDYN T.
El cliente no dejó un comentario.Tennille B.
El cliente no dejó un comentario.S M S.
Have dedicated parking for 26 ft trucks and instructions where to parkPaul S.
El cliente no dejó un comentario.MATE Z.
He don't explain anything about the chargesELLIOTT N.
El cliente no dejó un comentario.Eldar A.
El cliente no dejó un comentario.BARBARA O.
The guy did not give me the right dolly so when I dropped it off the numbers did not match what was in the system. Over all this experience was disappointing. My original pick up was in Lynnwood and changed at the last minute to Kirkland the day of my move causing extra stress and time and money for myself.Raquel M.
The location is vey convenient and the guy who helped me pick it up and return it was really nice.Raymond S.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.Kenneth D.
2 concerns and issues: first, I had made my reservation to pick up from Ballard. It would be understandable to get matched with a nearby location like Interbay or Downtown, but to have to go to Kenmore was not easy and not appreciated and added 90 minutes to my pick up process. Second, the pick up location (Rocky's) neglected to put the dollies and pads in the truck. I realized this later and had to stop at another location (Kenmore U-Haul) to pick up those equipments. This added another 45 minutes of delay to my day, plus the U-Haul associate who was kind enough to give me the missing equipments was unhappy about having to transfer out from his inventory. Overall, between getting matched to a far location and missing equipments, this was not a smooth process and it delayed the beginning of my hectic move day by about 2 hours.Arash M.
El cliente no dejó un comentario.Joseph W.
The location did not consider snow fall and park the trucks properly so you don't get stuck and don't have the means to get you out from their parking lot if you get stuck on iceIVAN G.
The parking/emergency brake release did not work correctly. I made do, but this should have been noticed during your periodic inspectiinsJAMES G.
El cliente no dejó un comentario.LARRY K.
they didn't have the blankets I ordered, yet said he did when I called to confirm my pick up. the trailer door was left partially open so there was snow inside. the website doesn't tell you what size hitch you need. took a long time to get this one man show going. It was just the cashier at the mini market helping us.Debbie G.
The employee attached the trailer incorrectly and unsafely--he used the ball hitch upside down. We had to stop at another location to have it corrected.Lucia M.
Had to pick up truck and trailer in different locations and wanted to rent snow chains, but couldn't from this locationJILL M.
We got the uhual for a day and have been charged multiple different charges.ROBERT A.
El cliente no dejó un comentario.PAUL K.
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.Kellsie R.
It was a market with nothing clear. Didn't know where to leave it or what to do and apple didn't cover things such as key drop off at locationAustin B.
El cliente no dejó un comentario.Elijah A.
The store was 15 minutes late to open which made me late in picking up my truck. 10 minutes after my reservation time was to begin, I got a call from a uhaul rep saying that my uhaul had a broken transmission and that I would have to travel 45 minutes to get another truck. Surely this could have been communicated to me earlier than 10 minutes AFTER my reservation start time. After telling the uhaul rep that I had made arrangements and couldn't travel 45 minutes for another truck, she was miraculously able to find a truck (albeit smaller) at the location where I was. If it was possible to offer me another truck at the same location, why did that only come up after insisting that I needed a truck? I absolutely will not recommend uhaul and will actively advise people against using uhaul.Ryan S.
In my original reservation I requested moving blankets, when I got there they had none for me which was frustrating.Stephanie B.
El cliente no dejó un comentario.Kathleen W.
friendly helpful and hospitalaryisrael M.
El cliente no dejó un comentario.Amanda U.
The rental location was a dirty convenience store. The experience was not glamorous in any way but it got the job done.Jesus C.
Quick and to the point. Efficient.Stanley G.
Truck and auto transport ok but gas tank took 30 minutes to fill up manually (flow blocked) and right mirror broken when I picked it up, took 45 minutes to repair and delay my trip.Roland L.
El cliente no dejó un comentario.david L.
El cliente no dejó un comentario.Noemi D.
El cliente no dejó un comentario.Daniel L.
In the first place it was no gas in the truck I put more gas left the truck we half tank and I didn't receive the money back for the extra gas I put on I think you guys have to be more on top of the gas tanks and all that shitJesus R.
El cliente no dejó un comentario.Hunter B.
The truck I rented had a check engine light on. The truck ran rough at times. Also, the brakes are well worn.JAVIER P.
Checkout was incredibly poor. We had to find and hook up our own trailer and there was no usual checkout process. Some how they managed to change our initial reservation of one day, to two days without any confirmation from us. We had the trailer for 12 hours and when trying to return, they told us we could not drop it off and they were not accepting anymore trailers. Even though our reservation was in town and we had to leave it at that location. Spent over an hour reaching customer service, which finally someone was able to help us. We had to bring the trailer back the next morning and again, we were told we could not drop it off. Instead I backed the trailer up and unhooked before they could say anything else. I again reached out customer service as instructed and was provided excellent service from the customer service rep I was blessed to have. If you ever have to use a uhaul product, be sure to go directly through one of there stores, and not a mini mart, or some other subbed out business. Rocky's market should be stripped of there rights to serve uhaul products. They will continue to put a bad name to your company. My experience is in no way a reflection of uhaul. It's strictly the rental location and their poor performance.William J.
They are very nice and facilitating the process.MEHRDAD S.
El cliente no dejó un comentario.JESUS R.
Michael the store owner is a cheat and fraud. Worst location for Uhaul. Had to install equipment by myself. Worst location ever.Sonia S.
The trailer was missing the wires for the lighting and we had to get it off another trailer. The guy in charge of the U-Haul during the day was completely unhelpful. The guy we saw at night, when we returned to hook up the trailer, was very helpful!Marie K.
El cliente no dejó un comentario.Jacob P.
Not allow a truck with a flat tire to be driven.Sarah K.
El cliente no dejó un comentario.ABIGAIL T.
Great service.JESSICA S.
We picked one location close to home, said equipment was available for our date, but were informed the trailer would be at another location . One hour drive one way to pick up. Whoever was onsite at the time, didn't volunteer to come help hitch up trailer. Unfortunately UHaul NEVER seems to have the equipment at the location you pick.David H.
Again, contact me if you are actually interested in my feedback.Kristie D.
Had no clue - Did not want to accept equipment, wanted me to take it someplace else... He said he was fullJAMES P.
El cliente no dejó un comentario.Phillip L.
El cliente no dejó un comentario.SHANE C.
El cliente no dejó un comentario.Dave R.
The people need better training on the system.Karen F.
El cliente no dejó un comentario.George C.
El cliente no dejó un comentario.Monica E.
Initial drop off place wasn't even ready to accept the truck and trailer. I had to wait an hour on the phone to make changes.Kyung K.
This was a secondary location assigned to me. Original notice indicated it was only five miles away, but was closer to 15 miles from original pick-up.BRADLEY LOUIS B.
El cliente no dejó un comentario.ELIZABETH M.
El cliente no dejó un comentario.Kevin D.
My equipment wasn't there. I only got the truck.DENISE P.