El cliente no dejó un comentario.Martin W.
Customer Reviews for Rocky Top Storage
(Distribuidor de U-Haul del vecindario)
Madisonville, TN 37354
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 4:30 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Just wanted to compliment the design and function of the Auto Haule trailer. Outstanding piece of equipment. Very well designed, engineered and constructed. Only one possible change I would suggest. Only the fender on the driver's side of the trailer breaks down to allow access to the towed vehicle after it has been loaded. Would be nice if both sides broke down. My towed vehicle had to be loaded facing the rear which required quite a bit of dexterity to get out of the vehicle after it was loaded. No problem did it OK. Still an excellent trailer!DAVID L.
Bruce was awesome. Top notch!Ed A.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.SCOTT W.
Great location but the central phone number of all Uhaul is terrible - the wait times are 10-30 minutes! It is crazy that you cannot contact the local offices directly. Do yourself a favor and NEVER call Uhaul, stop at your local location in person, they are all great people in person.JORDON R.
Always friendly with excellent service that's why I go back time and again.ERIC L.
Normally, I have had a lot of good experiences with uhaul. This time the truck wasn't the cleanest, the mirror was busted, there were dents, the engine was only 1/4 full and also there wasn't a ramp. I don't usually complain because normally the trucks are good but this was by far the worst I've ever had.Charles W.
Very friendly and accommodating.DARYL MILLER L.
El cliente no dejó un comentario.RONALD H.
El cliente no dejó un comentario.MARK C.
The enclosed trailer was exactly what we needed to haul all of our wedding reception items during the rain. Very friendly staff.DENNIS L.
El cliente no dejó un comentario.RONALD E.
Great customer service and equipment. Everything as promised. ThankyouTHOMAS R.
Very helpful and so friendly.TAMA F.
El cliente no dejó un comentario.Ronald E.
El cliente no dejó un comentario.TERRY S.
El cliente no dejó un comentario.CLINTON D.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.Ron T.
Great experience at the Rocky Top Storage location. The last place I rented from a couple of weeks ago took forever, and the employees either didn't know what they were doing or had not been properly trained. The equpment/facility at Rocky Top Storage was clean and well-maintained, and the whole rental process was quick and easy.EMILEE M.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.sharon L.
El cliente no dejó un comentario.JAMES G.
Very friendly and easy experience. I wouldn't change a thing.Frank P.
El cliente no dejó un comentario.TIMOTHY E.
El cliente no dejó un comentario.STEVEN K.
Big John on Hwy 411, what can I say. Like the fellow that rented me the car hauler in Dixon, Tn. John is the best. I have used him quite a few times with turning in or renting a trailer. I can see the care he takes with others during my visits with him. He makes you feel that your the most important person of his day, each and every time. Just this morning B4 checking my emails and finding this questionnaire, I made the decision to go out today and buy him a bag of York Peppermint Patties for him and the workers at Rocky Top U-Haul.ROBERT M.
very happyROBERT B.
Friendly and helpfulMark W.
Trailer had multiple problems, mostly due to rust and old age. I was fortunate not to have had an accident as a light fell off and a ramp came loose going down the highway. Junk this trailer.Ed P.
El cliente no dejó un comentario.Donald H.
Had a busted exhaust pipe under the front and the cab was filled with exhaust fumes so we had to drive it over 8 hours in the cold and rain with windows down due to the dangerous fumes! It got even worse the last 2 hours of the trip, when returning it there even the location it went to started it and heard the big pop and the fumes immediately filled the cab and he said that truck should have never had gone out and that he was taking it out of service immediately and kept apologizing and said he was reaching out to his district manager to call us and take care of what happened. Then, in addition to all that, after returning the Uhaul we were surprised with another charge on our bank account of $149! When calling this location the guy said he had no clue what that charge was for and to call 1800gouhaul.Jason S.
El cliente no dejó un comentario.Lawerence L.
Nothing. Everything was handled with courtesy and professionally.Sheila L.
El cliente no dejó un comentario.Brian H.
helpful staff!Catherine C.
all staff extremely friendly and very helpful...highly recoommendDavid O.
El cliente no dejó un comentario.Mike Q.
El cliente no dejó un comentario.DEWEY A.
Fast and friendly service there.. No complaints at all..Bryant G.
El cliente no dejó un comentario.STEVE L.
The trailer leaked and a lot of things were soaked including clothing.Brian H.
El cliente no dejó un comentario.Jence M.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.MARIO B.
El cliente no dejó un comentario.James B.
The 6x12 trailer was a safety hazard!!! It fishtailed significantly at only 50 mph!!! The back doors did not close properly!!! The service rep who looked at the doors before I departed (with the trailer fully loaded) stated the trailer should have been taken out of service!!! When I dropped off the trailer, the dealer stated the front axel was likely bent. U-Hail has very poor quality control!!!John N.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Frank L.
El cliente no dejó un comentario.ROBERTS N.
El cliente no dejó un comentario.LUCIEN B.
Not a thing...Service was GREAT AND COURTEOUS.. VERY HELPFUL !Sheila J.
El cliente no dejó un comentario.Charles H.
I rented the trailer for 1 day and got charged for 2. Will not be renting from haul ever again.Jimmy M.
El cliente no dejó un comentario.Betty G.
Not a thingGloria W.
Nothing to improve. Gentleman was very friendly.Dominick B.
El cliente no dejó un comentario.Keith N.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Caleb L.
El cliente no dejó un comentario.Adam J.
The person over smokes U-haul was the most helper person I even know.William G.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.DOUGLAS A.
Great customer service. Easy pick up and drop off.Michael S.
El cliente no dejó un comentario.Ronald M.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.Lavonne H.
I was impressed with the ease of the pickup and drop off and the quality of the trailer during the trip.Ron S.
El cliente no dejó un comentario.Robert B.
Great people to work with !,Brenda B.
Keep up the good work.James Z.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.Timothy C.
Awesome customer service look forward to doing business againJOSH C.
El cliente no dejó un comentario.jessica F.
El cliente no dejó un comentario.David T.
Had booked online to pick up at Athens Barn Center #2, Madisonville, TN 37354 with a 4:00 pm pick up time. No one was at that location. Called their office number and was told that no one would be able to help me and that I should try somewhere else.Not happy. Had to rush to find a different u-haul dealer on a friday before everything was closed. Was able to talk to someone at rocky top storage and rent a truck that was bigger than I had initially rented but it worked out. Will not rent online again.James T.
All is good.James A.
El cliente no dejó un comentario.Nathan O.
El cliente no dejó un comentario.Drew G.
Reported exhaust leak to them on arrival. Uhaul didn't do anything for us. Very poor customer service.Doug B.
The customer service was excellent friendly and informativeAmanda S.
El cliente no dejó un comentario.Deena L.
El cliente no dejó un comentario.alan A.
El cliente no dejó un comentario.NANCY P.
El cliente no dejó un comentario.elizabeth H.
This question/review is asking â€œWhat can we do to improve for the next customer?â€... honestly, nothing. Even though I showed up 90 minutes early, my trailer was out front ready for me to hook up to it. Nothing was in the way, just back up, hook up, do a walk around safety check, drive off! Upon completion of my rental agreement, the spot where I originally found the trailer was available for me to put it back. I walked into the office and met â€œLisaâ€. She questioned me concerning my satisfaction of the trailer and thanked me for choosing U-Haul and her location for my rental needs. I am very satisfied with my over all experience!Charles W.
Your review app buttons suck. Hard to get them to respond. Elsewise all is good.John L.
For convenience, yes. Everyone was very helpful and very friendly ??DENISE M.
El cliente no dejó un comentario.Howard S.
Service was excellent. They were extremely helpful.John P.
El cliente no dejó un comentario.lucien B.
El cliente no dejó un comentario.wilma E.
El cliente no dejó un comentario.Bob H.
El cliente no dejó un comentario.MARK M.
The U-Haul Rental experience was made stress free by the location, representatives, and perfect U-Haul. Thank you.Yvonna M.
I had a U-Haul location in my city but had to return equipment to a different location, not happy about thatJames B.