Customer Reviews for Rocky Top Storage
(U-Haul Neighborhood Dealer)

554 reviews

2479 Hwy 411   Madisonville, TN 37354

(423) 442-5021

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 4:30 pm
  • 3/30/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(423) 442-5021

2479 Hwy 411
Madisonville, TN 37354

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 4:30 pm
  • 3/30/2024: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRADLEY STEVENS 
Rating:
5.0

Customer did not leave a comment.

Everette Mangum 
Rating:
5.0

Back of the truck needed to be swept, otherwise service was great!

Travis Bilbo 
Rating:
5.0

Customer did not leave a comment.

Brenda Pickering 
Rating:
5.0

Very nice customer service.

Brad Wigren 
Rating:
5.0

Customer did not leave a comment.

Renee Conrad 
Rating:
5.0

Perfect

Larry Stevens 
Rating:
5.0

Customer did not leave a comment.

ric keirns 
Rating:
5.0

I had never used U-Haul before, and the worker at Rocky Top was more than willing to hep hook up the trailer and make sure I got everything I needed! Thanks so much!

Michael Norton 
Rating:
5.0

Customer did not leave a comment.

dewight burnette 
Rating:
5.0

Customer did not leave a comment.

Martin Wright 
Rating:
4.0

Customer did not leave a comment.

deborah Burroughs 
Rating:
4.0

Very helpful

Alyce Brown 
Rating:
5.0

Quicker and easier

John Hansen 
Rating:
5.0

Same as above

Jerry Graham 
Rating:
5.0

Great service and great price

James Sitzler 
Rating:
5.0

Easy to work with

allan Hood 
Rating:
4.0

This location was good. The U-Haul rental experience was a disaster from start to finish. I will not use your company again, and I will also recommend that others don't.

amanda carol 
Rating:
5.0

Customer did not leave a comment.

Sharon Shipley 
Rating:
5.0

Customer did not leave a comment.

Mark Duckett 
Rating:
5.0

Great friendly people

Ronald Mayfield 
Rating:
5.0

The truck and location was excellent. But as far as the u haul app it socks need to get rid of it and start all over again.

Damon Isbill 
Rating:
5.0

Customer did not leave a comment.

Debbie Carter 
Rating:
5.0

Customer did not leave a comment.

Michael Kuzara 
Rating:
3.0

The attendant was cordial. The truck was in fair condition. Inside was good. Outside had scrapes and damage along the lower panels on the driver's side.

Joseph Gladin 
Rating:
5.0

Customer did not leave a comment.

Marni Sorrick 
Rating:
5.0

Customer did not leave a comment.

ric keirns 
Rating:
5.0

The gentleman is always helpful and goes the extra mile.

ric keirns 
Rating:
5.0

Easy Peezy!!

TERRY HARRISON 
Rating:
4.0

Customer did not leave a comment.

Daniel Franz 
Rating:
5.0

Great people and service

Ronald Mayfield 
Rating:
4.0

Customer did not leave a comment.

Joseph Gomez 
Rating:
5.0

Customer did not leave a comment.

Stephanie Conservo 
Rating:
5.0

The staff are really friendly and helpful. They have made my experience even better. Equipment was clean and easy to use.

Sandy Meridieth 
Rating:
1.0

Moving blankets were dirty and covered in debris, appliance Dolly tires were very warn and wouldn’t roll so had to drag it, truck was absolutely disgusting inside and had soda spilled all in cup holders , dash, ceiling and everything was dirty and sticky! The back of the truck was extremely dirty and hadn’t been swept out in a very long time!

Carrie Selley 
Rating:
5.0

Staff was very helpful and accommodating.

Adam Drzewiecki 
Rating:
5.0

Great service good employees

Alan Hawkins 
Rating:
5.0

Customer did not leave a comment.

Sandy Meridieth 
Rating:
5.0

Location is very convenient for me. Was in and out and on my way in minutes.

chis bledsoe 
Rating:
5.0

Customer did not leave a comment.

Jordon Reif 
Rating:
5.0

Open on time Saturday morning and was ready for me . Quick check out

Jessie Clancey 
Rating:
5.0

Always great service and a great location for pickup, drop off and storage.

Gary Paulter 
Rating:
5.0

My interfaces with U-haul have been as good as you can get. I am amazed and pleased. I highly reccomend!

John Lemmel 
Rating:
5.0

Customer did not leave a comment.

Janice Saunders 
Rating:
5.0

Customer did not leave a comment.

Richard Flint 
Rating:
5.0

Customer did not leave a comment.

jerry hill 
Rating:
5.0

Customer did not leave a comment.

brad norris 
Rating:
5.0

Excellent customer service! I will most definitely do business here again. The gentleman at the counter was exceptionally friendly. The facility was easy to find and easy to park the truck in.

Toni Kirkland 
Rating:
5.0

Customer did not leave a comment.

Charles Everett 
Rating:
5.0

Improve on line service, I have rented from this location several times and always had a good experience

WARREN FERRELL 
Rating:
5.0

I only have good things to say. U-Haul's website is very easy to navigate to make a reservation, and service at this location was prompt, friendly and courteous. They had multiple trucks in the size I was looking for, and the after hours drop off was very convenient. I'll rent from here again, and in fact have already made a reservation to do so.

William Pilarski 
Rating:
5.0

Customer did not leave a comment.

Brandon Baumgardner 
Rating:
5.0

Great guys, great service. Easy pull in pull out location right on main road. Very clean with indoor and out door storage units available too.

Gary Paulter 
Rating:
5.0

Fantastic experience. Probably best U-haul experience ever.

Joseph Tedesco 
Rating:
5.0

Nothing awesome staff location and clean

Jessie Clancey 
Rating:
5.0

Maybe a touch more notice as to where pick up would be.

STEVEN JOHNSON 
Rating:
5.0

Once again great location and very friendly and professional service.

Gary Paulter 
Rating:
5.0

Customer did not leave a comment.

Michael Biondo 
Rating:
5.0

Bruce was super nice and accommodating. We will be back in the near future!

Brad Wigren 
Rating:
5.0

Customer did not leave a comment.

RAY ROUNDS 
Rating:
5.0

Small but the best experience I’ve had with U-Haul. Friendly and very helpful.

John Hansen 
Rating:
5.0

The gentleman helping me was extremely nice and friendly.

ERIC BELOSCO 
Rating:
5.0

Customer did not leave a comment.

Bruce Christopher 
Rating:
5.0

Great people and great facility

David Edds 
Rating:
1.0

The man at Rocky Top U-Haul Storage-5292 that I rented a U-Haul Truck from on Tuesday June 27th refused to reimburse my 100.00 cash deposit I did everything that was asked of me I paid him 107.15 cash which covers truck rental, 50 miles, 15.00 safe move plus tax and was told if I returned the vehicle back to his location I would then receive my 100.00 cash deposit I did not use my credit or debit card I was in the company of 2 other people he took my driver's license and another person's who was to drive the truck we filled it back up with gas was 10 miles under the 50 miles that I paid for and returned the vehicle before 1:30 on June 28,2023.The man called me a lair as I also said the same about him I then contacted The Monroe County Police Department and was advised to take a civil court case against this person which I am going to do and will pursue this to the fullest I'm disabled and feel like this man took my deposit and stuck it in his pocket. I KNOW U-HAUL ALWAYS REQUIRES A DEPOSIT AND THERE IS NO WHERE ON MY RECEIPT THAT SHOWED ANY KIND OF DEPOSIT WAS MADE .THIS IS THE 2ND TIME I HAVE USED THIS U-HAUL RENTAL COMPANY AND I AM TERRIBLY DISAPPOINTED AND UPSET TO BE STOLEN FROM AND CALLED A LAIR .I WILL SEE THIS PERSON AND U-HAUL IN COURT. THANK YOU MITZI BUCKNER

Mitzi Buckner 
Rating:
5.0

Customer did not leave a comment.

Duane Foister 
Rating:
5.0

Customer did not leave a comment.

Donald Hoyt 
Rating:
5.0

Bruce was extremely helpful, friendly, and polite. Would be happy to return this location. All U-Haul locations should be as great as this one.

John Hansen 
Rating:
5.0

Customer did not leave a comment.

Tracy Burris 
Rating:
5.0

Customer did not leave a comment.

Carla Tallent 
Rating:
5.0

Customer did not leave a comment.

Elliott Llorens 
Rating:
5.0

Very friendly and helpful

Kenneth Stinnett 
Rating:
5.0

Customer did not leave a comment.

Jim Still 
Rating:
5.0

Customer did not leave a comment.

Justin Nix 
Rating:
5.0

Great customer service and support. Hooked up the trailer for me, so I know it was correctly connected. No problems and everything was explained in detail. Will definitely rent from this site again.

David Lowe 
Rating:
4.0

Customer did not leave a comment.

Richard Cumberland 
Rating:
5.0

a lot of help, very friendly

Paul hartman 
Rating:
5.0

All good.

Alan Edwards 
Rating:
5.0

Great customer service. Easy in and out location. Lots of equipment on site and has storage on site.

Michael Patterson 
Rating:
5.0

Friendly and helpful. I will rent from them again.

Jerry Baker 
Rating:
5.0

Customer did not leave a comment.

Lewis Davis 
Rating:
4.0

Can not see need for improvement here. Customer service was professional and courteous. Also the hours of operation here were more convenient than others nearby which did not open until 10am. I Would definitely use location again if needed in future. Thank You

JAMES PULLIAM 
Rating:
5.0

Great place to do business with. Very friendly

Harold Millwood 
Rating:
4.0

I hadnt checked the equipment dolly before we got it in the truck, and the wheel was broken. My fault for not checking it beforehand, but I paid for use of it and it didn’t work.

Rosanne Hawk 
Rating:
5.0

Customer did not leave a comment.

Kayla Hamm 
Rating:
5.0

Customer did not leave a comment.

robert swanson 
Rating:
5.0

Customer did not leave a comment.

Daniel Mohler 
Rating:
5.0

Customer did not leave a comment.

Raymond Florom 
Rating:
5.0

Friendly staff very Knowledgeable and helpful explain do use of the trailer and very helpful and pick up very pleasant experience thank you so much

Frank Hottle 
Rating:
5.0

Service at the pickup location was great. However , both the trucks I rented were very shaky at speeds at/above 50 mph. The second truck also required a service call to jump start the vehicle so that it could be returned to the drop off location. The service tech that completed the jump start indicated bad battery and suggested immediate return. I followed his advice and thankfully so because after dropping off, I attempted a restart and it oce again was dead as a door nail and would not start. I did not feel safe while driving either rental truck on the highway.

Tim Robertson 
Rating:
5.0

Great service and very friendly customer service.

Gregory VanHook 
Rating:
5.0

Customer did not leave a comment.

Samantha Robinson 
Rating:
5.0

Customer did not leave a comment.

Jayson Isbill 
Rating:
5.0

Customer did not leave a comment.

edward willhite 
Rating:
5.0

Customer did not leave a comment.

Rodney Makowski 
Rating:
5.0

Customer did not leave a comment.

John Kenjerski 
Rating:
5.0

Very friendly and helpful. Would most definitely recommend.

Kristie McGaughey 
Rating:
5.0

Customer did not leave a comment.

Lynn Bedroske 
Rating:
5.0

Folks in TN were great.

Rory Holmes 
Rating:
5.0

Customer did not leave a comment.

Jerry Hill 
No reviews have been submitted for this location.

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