Friendly and helpful. I will rent from them again.
Jerry B.
Customer Reviews for Rocky Top Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Can not see need for improvement here. Customer service was professional and courteous. Also the hours of operation here were more convenient than others nearby which did not open until 10am. I Would definitely use location again if needed in future. Gracias
JAMES P.Great place to do business with. Very friendly
Harold M.I hadnt checked the equipment dolly before we got it in the truck, and the wheel was broken. My fault for not checking it beforehand, but I paid for use of it and it didn't work.
Rosanne H.Friendly staff very Knowledgeable and helpful explain do use of the trailer and very helpful and pick up very pleasant experience thank you so much
Frank H.Service at the pickup location was great. However , both the trucks I rented were very shaky at speeds at/above 50 mph. The second truck also required a service call to jump start the vehicle so that it could be returned to the drop off location. The service tech that completed the jump start indicated bad battery and suggested immediate return. I followed his advice and thankfully so because after dropping off, I attempted a restart and it oce again was dead as a door nail and would not start. I did not feel safe while driving either rental truck on the highway.
Tim R.Great service and very friendly customer service.
Gregory V.Very friendly and helpful. Would most definitely recommend.
Kristie M.Folks in TN were great.
Rory H.Great experience from quick, easy pick up to drop off. Thank you for great service.
STEPHEN N.Start with improving your mobile App for pick-up! It doesn't work and you know it. I have rented and used multiple times and it has NEVER worked consistently Forty minutes sitting in a dark, muddy gravel parking lot interacting with the on-line chat b/c the photos would not load!!! The 26' truck was dirty inside cab and the cup holder was broken! Imagine driving 6.5 hours on interstate with no place for cup…ridiculous! Truck handled poorly and check engine light came on mid way thru the trip. My advice, MAINTAIN YOUR FLEET AND CLEAN THE EQUIPMENT! Today you lost another customer!
Thomas P.John and Bruce were great!
Alan E.Keep up the good work
James H.Great experience would definitely recommend
Dan M.The turn in at Rocky Top was another outstanding experience. The representative at Rocky Top was very professional and quickly checked me in and took care of all the associated paperwork. He was very friendly and a great representative of the Uhaul Company. It was also extremely nice to have a person to turn it in to as some of the Uhaul locations only have the key drop boxes. Again you can't improve on perfections. Great representative of Uhaul.
Kenneth W.Truck and trailer was hooked up and ready when I arrived, good service
Richard T.Great customer service.
LARRY S.Superior customer service
William H.Very friendly guy who we rented from thanks for the great professionalism.
Katherine I.Wonderful customer service! I will be using them for all my rental needs in the future.
Michelle W.Thank you for making this move from Michigan very pleasant and easy... dtaff eas very helpful
renee S.Great customer service!
Dwight P.Everything was great friendly and very informative
Robert D.Guys were great. Pleasure to work with.
MARK F.Super nice guy and excellent service.
Mark P.It was a pleasant and easy transaction. This will be my U-Haul location of choice for future rentals in this area.
Terence S.More moving supplies in stock. Staff was great.
MARK F.Make sure you have the additional equipment requested on your reservation
Carol B.Not this facilities fault, but the ac went out just as I was leaving. Had to wait to leave the next morning. Delayed my arrival.
Matthew B.The pickup location was great, easy to work with. The problem was they were not the original location I selected. I found out 10 minutes before I was scheduled to pick up my truck that none were available in the area and I had to drive an hour to find an available truck. I understand things happen but letting me know 10 minutes before picking up a truck that I will be adding 2.5 hours to my moving day wasn't my idea of great customer service.
Ellery W.Very informative and friendly.
Cathy E.All good
Howard S.Vendor was quite helpful and helped me to feel comfortable with a 20'. I did great.
ROSEMARY D.Great customer service. Nice doing business.
Dick M.Manager is a great guy.
John L.Have more equipment staged at this location.
Thomas N.Very professional
Dominick B.Will definite rent from this shop in the future and recommend to friend and neighbors!
Mark M.Nothing, everything was Easy Peezy!!
TERRY H.Very kind and helpful ownership...Wonderful experience, thank you so much!!
Cherise C.Very satisfied customer
Stewart R.Keep up the good work
John L.