Customer Reviews for Rocky Top Storage
(U-Haul Neighborhood Dealer)

592 reviews

2479 Hwy 411   Madisonville, TN 37354

(423) 442-5021

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 442-5021

2479 Hwy 411
Madisonville, TN 37354

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

Kim P 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S 
Rating:
5.0

Customer did not leave a comment.

Pam G 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S 
Rating:
5.0

John always goes out of his way to make each rental a pleasant experience.

Donald S 
Rating:
5.0

Return Sunday

Shawn L 
Rating:
5.0

Super helpful staff

Wallace H 
Rating:
5.0

This is my forth rental from this location…always friendly, informative and courteous. We recommend this U-Haul location to everyone looking to rent. Great People.

Donald S 
Rating:
5.0

Friendly and professional. Great experience. Thank you.

Scott F 
Rating:
5.0

Attendent was very nice

kyle s 
Rating:
5.0

Customer service was fantastic. Thank you so much for your help in getting it done. John Wells

John W 
Rating:
5.0

This location was very business friendly and went out of their way to make sure our transaction was successful and pleasant. I highly recommend this UHaul Store to anyone wanting or needing their services.

Donald S 
Rating:
5.0

Customer did not leave a comment.

CURTIS S 
Rating:
5.0

Customer did not leave a comment.

Kyle C 
Rating:
4.0

Customer did not leave a comment.

Robert H 
Rating:
4.0

Customer did not leave a comment.

Whitney N 
Rating:
5.0

Rocky top is great to work with!

Michelle M 
Rating:
4.0

Customer did not leave a comment.

Chad B 
Rating:
5.0

Customer did not leave a comment.

Allen B 
Rating:
4.0

Customer did not leave a comment.

gordon s 
Rating:
5.0

Customer service was great!

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
4.0

Customer did not leave a comment.

Daniel L 
Rating:
5.0

Customer did not leave a comment.

Gary K 
Rating:
5.0

Customer did not leave a comment.

Alexander L 
Rating:
5.0

Customer did not leave a comment.

Ronald M 
Rating:
4.0

Customer did not leave a comment.

Jeffery G 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Stan S 
Rating:
5.0

Make sure the phone charger works

BRUCE G 
Rating:
4.0

Customer did not leave a comment.

Matt H 
Rating:
4.0

Customer did not leave a comment.

Ralph S 
Rating:
5.0

Pleasurable experience

James M 
Rating:
5.0

Customer did not leave a comment.

Brad S 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

No improvement needed. The guy that rented me the uhaul was super nice and helpful.

GRETA R 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S 
Rating:
5.0

Customer did not leave a comment.

Everette M 
Rating:
5.0

Back of the truck needed to be swept, otherwise service was great!

Travis B 
Rating:
5.0

Customer did not leave a comment.

Brenda P 
Rating:
5.0

Very nice customer service.

Brad W 
Rating:
5.0

Customer did not leave a comment.

Renee C 
Rating:
5.0

Perfect

Larry S 
Rating:
5.0

Customer did not leave a comment.

ric k 
Rating:
5.0

I had never used U-Haul before, and the worker at Rocky Top was more than willing to hep hook up the trailer and make sure I got everything I needed! Thanks so much!

Michael N 
Rating:
5.0

Customer did not leave a comment.

dewight b 
Rating:
5.0

Customer did not leave a comment.

Martin W 
Rating:
4.0

Customer did not leave a comment.

deborah B 
Rating:
4.0

Very helpful

Alyce B 
Rating:
5.0

Quicker and easier

John H 
Rating:
5.0

Same as above

Jerry G 
Rating:
5.0

Great service and great price

James S 
Rating:
5.0

Easy to work with

allan H 
Rating:
4.0

This location was good. The U-Haul rental experience was a disaster from start to finish. I will not use your company again, and I will also recommend that others don't.

amanda c 
Rating:
5.0

Customer did not leave a comment.

Sharon S 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Great friendly people

Ronald M 
Rating:
5.0

The truck and location was excellent. But as far as the u haul app it socks need to get rid of it and start all over again.

Damon I 
Rating:
5.0

Customer did not leave a comment.

Debbie C 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
3.0

The attendant was cordial. The truck was in fair condition. Inside was good. Outside had scrapes and damage along the lower panels on the driver's side.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Marni S 
Rating:
5.0

Customer did not leave a comment.

ric k 
Rating:
5.0

The gentleman is always helpful and goes the extra mile.

ric k 
Rating:
5.0

Easy Peezy!!

TERRY H 
Rating:
4.0

Customer did not leave a comment.

Daniel F 
Rating:
5.0

Great people and service

Ronald M 
Rating:
4.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Stephanie C 
Rating:
5.0

The staff are really friendly and helpful. They have made my experience even better. Equipment was clean and easy to use.

Sandy M 
Rating:
1.0

Moving blankets were dirty and covered in debris, appliance Dolly tires were very warn and wouldn’t roll so had to drag it, truck was absolutely disgusting inside and had soda spilled all in cup holders , dash, ceiling and everything was dirty and sticky! The back of the truck was extremely dirty and hadn’t been swept out in a very long time!

Carrie S 
Rating:
5.0

Staff was very helpful and accommodating.

Adam D 
Rating:
5.0

Great service good employees

Alan H 
Rating:
5.0

Customer did not leave a comment.

Sandy M 
Rating:
5.0

Location is very convenient for me. Was in and out and on my way in minutes.

chis b 
Rating:
5.0

Customer did not leave a comment.

Jordon R 
Rating:
5.0

Open on time Saturday morning and was ready for me . Quick check out

Jessie C 
Rating:
5.0

Always great service and a great location for pickup, drop off and storage.

Gary P 
Rating:
5.0

My interfaces with U-haul have been as good as you can get. I am amazed and pleased. I highly reccomend!

John L 
Rating:
5.0

Customer did not leave a comment.

Janice S 
Rating:
5.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Customer did not leave a comment.

jerry h 
Rating:
5.0

Customer did not leave a comment.

brad n 
Rating:
5.0

Excellent customer service! I will most definitely do business here again. The gentleman at the counter was exceptionally friendly. The facility was easy to find and easy to park the truck in.

Toni K 
Rating:
5.0

Customer did not leave a comment.

Charles E 
Rating:
5.0

Improve on line service, I have rented from this location several times and always had a good experience

WARREN F 
Rating:
5.0

I only have good things to say. U-Haul's website is very easy to navigate to make a reservation, and service at this location was prompt, friendly and courteous. They had multiple trucks in the size I was looking for, and the after hours drop off was very convenient. I'll rent from here again, and in fact have already made a reservation to do so.

William P 
Rating:
5.0

Customer did not leave a comment.

Brandon B 
Rating:
5.0

Great guys, great service. Easy pull in pull out location right on main road. Very clean with indoor and out door storage units available too.

Gary P 
Rating:
5.0

Fantastic experience. Probably best U-haul experience ever.

Joseph T 
Rating:
5.0

Nothing awesome staff location and clean

Jessie C 
Rating:
5.0

Maybe a touch more notice as to where pick up would be.

STEVEN J 
Rating:
5.0

Once again great location and very friendly and professional service.

Gary P 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Bruce was super nice and accommodating. We will be back in the near future!

Brad W 
Rating:
5.0

Customer did not leave a comment.

RAY R 
Rating:
5.0

Small but the best experience I’ve had with U-Haul. Friendly and very helpful.

John H 
Rating:
5.0

The gentleman helping me was extremely nice and friendly.

ERIC B 
No reviews have been submitted for this location.

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