If there are stickers indicating no smoking why does the van smell like smoke. I think someone should clean the van after a customer uses it. It seemed like a new van but it was dirty.
ALBELIZ A
Customer Reviews for Rockaway Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Owner was the best help!
PATRICK DThe van/truck rental process was seamless and simple. Would rent from Rockaway U-Haul Truck Rental of Almeada again. A+ service and ease of drop-off is what you could expect from this location.
IVISON RExperienced & kind. This is the place to rent from. He made a difficult day easier & was beyond helpful.
SEAN PExtraordinario servicio al cliente
KENNETH MOutstanding
JOSEPH MStaff was very friendly, I've rented the motorcycle trailer from them several times and they're always great.
DHEURIS RBe aware of this location! This man over charged me for only 2 days! He charged me almost $400! Stop overcharging people!
SHARNAKAY PMy is as good as yours
IVAN JBrian is awesome and kind guy made my experience 100% welcoming! Great location.
DANIELLE PEverything was perfect… continue doing ya same service excellent… Thank You
yasmeen eThe truck was okay. Would have liked it abit cleaner but it did what I needed and the cost was reasonable.
ERICA MThe customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.
sandra lThe staff was amazing . The process was so simple and smooth. I would recommend the use of U-Haul and this location to everyone.
Aliya AThis is the best location in NYC!
Courtney JI originally had a reservations at the flatlands location I go there and they don't have my truck. I wasn't the only one. There were 4 other people they did the same thing to . I had taken off work and needed to move and was stuck. I went to Averne where I met Brian and he took care of me. It was quick and easy. He was very informative and kind. This is the only location I will deal with. U haul needs more people like Brian to work at their locations.
Diane LGuy at the desk was a good sport, great help, and to the point.
Jay PEverything was all good
junior gI gave above average rating because the man at the desk was very polite, professional and respectful. He made instructions very easy to understand & helped a lot in the process. The location isn't easy to find or get to. The vehicle was around the corner. Probably because there isn't a lot of space near the U-Haul so we had to carry the dolly to get to it. The vehicle worked well& was clean. Not in the best condition inside but otherwise it was a good experience. I would still use it again.
Jude DExcellent uhaul location, no issues, no stress and no problems. This location is a great in and out uhaul location
Brian FBueno
Oneil BSuper convenient for me
michelle dClean your 🚛🚛🚛🚛🚛 but everything else was good workers were great
pat bNothing everything was good especially the guy the help me very friendly and helpful it was a great experience
Jose DBrian was a great agent and very helpful 10/10 on customer service thank you Brian your appreciated
masen nEquipment was usable, well maintained can interpreted in many ways, should be specific.
RACLIFFEL sBrian at The front desk made it very easy and pleasant, definitely going to use this location again. Next time I need it.
james cJust keep up the good work. Very professional kind and considerate.
Latsen BBryan was a pleasure to deal with!
DAVIDFRANCIS SSo my reservation was for 8am i got there like 755 did all the paperwork the guy to me the truck was in the driveway hope you can get out because someone is blocking driveway well him knowing there was no way i was getting out had to wait for the vehicle that was blocking driveway to get tow by the time all that was done it was 830 and i had to bring truck back by 11 so it delayed me a whole half hour
Karen TEverything was done right..Keep up the good work..
JOSEPH CThe biggest problem I had was that I can't get any cell service at that location (It's close to JFK and I think that raises some connectivity issues with Verizon). I was supposed to return a van after hours and it was impossible to do it via the app due to no internet connectivity. So I had to park & lock the van, drop off the keys and then return to the location the next day to finish out the reservation, which was a big inconvenience to me.
Scott SThe process was smooth and easy. The U-Haul worker was so pleasant to deal with. I would definitely recommend this location.
Deasia PNinguno
patricia aThe truck was somewhat clean who ever had it before me it was a little amuck but the service was impecable & the truck really came in handy and i most likely will be renting again!
andrew mBy far the worst truck rental experience I've ever had. Truck was dirty, smelly, filled with garbage and leaves. Check engine light was on and was seriously concerned the truck would break down. Brian also berated me because I wasn't able to make the U-Haul mobile pickup system work. But the worst part is that I left my planner in the vehicle and he is right now playing games and refusing to return it. This guy has got a serious attitude problem and an odd fixation on race. Nobody wants to hear about your racist views when they're coming to pick up a truck.
Patrick DGreat service.Very helpful.. and knowledgeable on what had to be done. . Truck was clean . And well kept.
HENRYR MVery helpful, excellent place, thank you so much
MOSHE SNo complain
Alberto ONada
john rTruck was filthy and unsanitary, place seems disorganized
Shelley YVery nice and friendly staff. Easy in and out.
Jeremia VDirty truck, very rude customer service agent, racist. Will never use this location again.
KERRISD HGreat service, seamless and thank you
Juanita SNada
john rN/a
tashean sI have rented from the Arverne location on multiple occasions and as long as it can be helped, I will continue to rent from there and only there. Brian is fast, professional, accommodating, and understanding. It's almost as if I'm renting from a friend. Every transaction has been an absolute pleasure.
Tara MN/A. Great service and product.
john rThe self service pick-up option as terrible. I had to call to find out that I had to go in to get the keys. Why? Why did I need to go in and if you're going to make people do that, it should direct customers to do that in the web app. The location itself is odd and dirty. Is it an aviary or a truck rental business? The rep continuous used the word "unit" to refer to the truck (i.e. "What's the until number?") despite it obviously confusing me (I thought he meant storage unit,) and I was the one who had to adapt. I would expect the professional would respond to a customer's confusion by trying to adapt. The truck itself smelled like cigarette smoke that someone tried to cover with a strawberry scented spray. I do not get car sick, but I was feeling nauseated in this van due to the smell.
Andreas T