Customer Reviews for Robinson ACE Hardware
(U-Haul Neighborhood Dealer)

553 comentarios

1900 New Scotland Rd   Slingerlands, NY 12159

(518) 213-5978

Horario

  • Mon–Sat
    8 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(518) 213-5978

1900 New Scotland Rd
Slingerlands, NY 12159

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing. Everything was seamless.

Patrick T. 
Clasificación:
5.0

excellent service.Highly recommend

antonio G. 
Clasificación:
5.0

Very friendly and helpful guys at this location.

Mark M. 
Clasificación:
4.0

Wanted to pick up the vehicle at the Uhaul dealer nearer to me, but 2 days before the rental I was told that the vehicle was available at a completely different dealer on the other side of the city.

marc B. 
Clasificación:
5.0

Kenny is great!

Dmitry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Check equipment more often change oil light on when I picked up first rental. 2nd rental same thing change oil light on. Customer service as great though no issues there. Gracias

Jamie C. 
Clasificación:
5.0

Keep up the good work!

JIM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick T. 
Clasificación:
5.0

Helpful, friendly, knowledgeable staff. Location always seems to have a vehicle when I need one. I have rented vehicles here three or four times before and it has always worked out well.

PETER F. 
Clasificación:
1.0

Too expensive, milage cost was bad

William S. 
Clasificación:
5.0

This was my first experience with picking up a rental from a satellite business (Robinson Ace Hardware) and I was skeptical, but all went well..

Bob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

INMAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT E. 
Clasificación:
5.0

Very quick and easy drop off and pick up. Convenient to have at hardware store because if you're moving you probably need some things there!

Bridget C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

W. David A. 
Clasificación:
5.0

Great customer service. Easy, quick process

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeremy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lian D. 
Clasificación:
5.0

easy and convenient. will recommend to others and use again

RONNIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

Truck inside was dirty and smelled like cigarette smoke. It ran good though.

Alex E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura Z. 
Clasificación:
2.0

the employee advised me to put the key in the dropbox after i dropped off the vehicle after hours. He never advised me I needed to check the vehicle in on the mobile site after dropping the vehicle off so I was charged for a late drop off. Overall, I am very disappointed with the service as I dropped the vehicle off before the specified time.

Jessica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
5.0

Excellent service from start to end

david S. 
Clasificación:
5.0

I was completely satisfied.

BARRY T. 
Clasificación:
2.0

Poor experience. I contracted with Uhaul to have a trailer hitch and wiring installed on my Chevy Bolt EV weeks ago, and was advised the day after I dropped the vehicle off that the wiring could not be installed.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

It would have been nice to have it a little cleaner and the left mirror on the side of the left passenger door was wobbly so i could look in it to see whats coming at the side of me

beverly H. 
Clasificación:
5.0

Robinsons is great

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

elaine M. 
Clasificación:
2.0

No explanation or any during pick-up, just asked for driver license. All documents/receipts were sent thru email or text message that I wasn't aware of until I checked my email. An interesting experience, not use to this treatment. At usual U-Haul center, everything was explained and signed, so I know what I am dealing with. The van is so dirty and dusty inside. Once again, the first interesting experience from many times I do business with U-Haul.

STANLEYTEDDY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laurie E. 
Clasificación:
3.0

Inside Van wasn't as clean but overall Service was good…Nice people working there.

VICTOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNMARIE P. 
Clasificación:
5.0

Everything was perfect . I would love a sturdy pickup like the one I rented. The service was friendly and excellent. I also. used UHall for a trip from Massachusetts to Rhode Island.

LILI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

There is no warning or heads up you have to take pictures of the inside/outside of the rental vehicle before pick up and after drop off. My friend dropped me off so I parked the van, threw the key in the box and left. Then I logged in to say I returned it and I had to supply pictures of inside the vehicle. I dropped the van off before my end time and was charged late fees because I didn't complete that info.

Eleni V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

Service was quick and easy

Stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerome H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

Make sure vehicle is empty. There were packing blankets in it when I picked it up but the store was quick top to fix the problem.

Charles M. 
Clasificación:
2.0

I selected mobile share pickup and return (should allow pickup and return outside business hours through online process) but this didn't work. So manual process was needed which of course was much less convenient. Somewhere in the Uhaul system the ball was dropped. Also the truck was very dirty and with damage that I needed to document by taking and submitting pictures. Return took much longer than needed with poor customer service during this process.

Stephen A. 
Clasificación:
2.0

Signed up for 7am pickup went to place went on app. And was told I had to wait until 8am when the store opened

Timothy C. 
Clasificación:
5.0

Knowledgeable and personable.

Jane H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

coleen W. 
Clasificación:
4.0

The inside of the cab had trash in it and was filthy. Other than that, the rental went very well.

joseph V. 
Clasificación:
4.0

El cliente no dejó un comentario.

TY W. 
Clasificación:
5.0

Only problem we had was the driver side windshield wiper that did not work well so it was hard to see while driving

KRISTA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jianfeng W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ULLAH H. 
Clasificación:
5.0

Will def use this location again next time I need a uhaul. The truck was great, very fuel efficient, and the employees were knowledgeable, friendly, and professional.

Jennifer M. 
Clasificación:
3.0

El cliente no dejó un comentario.

NANCY D. 
Clasificación:
4.0

N/C

Miguel C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kabilah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDJ G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

nestor D. 
Clasificación:
5.0

Efficient and frendly.

David F. 
Clasificación:
5.0

truck ran great... whole experience was seamless and hassle free .. Robinson staff were very professional and competent. Only slight issue was truck had a bit of a aroma in the cab ; last renter might have been a smoker. Didn't bother me. Might bother some folks

david W. 
Clasificación:
4.0

I was confused about the rental of furniture pads. Somehow I came to believe that I was purchasing a package of six for $10. It turns out I was renting the furniture pads which created confusion when I dropped off the truck and pads in Rochester. The good news: you and your people decided to waive the $10 fee altogether. This is a very fair and smart decision.

Stuart M. 
Clasificación:
3.0

Charged me $20 for over night fee Also for different rental they charged me $17.50 for gas when I had already filled it to the proper amount .

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA K. 
Clasificación:
5.0

Very satisfied

PAUL M. 
Clasificación:
5.0

Make your app easier to find and quicker to render. To much onus on the customer. Financial penalty for not cleaning or filling up the tank. We sign ourselves in and out. No matter how pleasant the staff is at a location I am still your "employee" for more time than I would like. Might be a good business model but sucks for the customer.

SELWYN H. 
Clasificación:
5.0

Great experience and help at the location. Robinson's is great!!

david L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yan H. 
Clasificación:
5.0

Just like You guys to clean your rental trucks other than that I appreciate the the service and help me out when I was in a Pinch . Thank you guys. Happy Thanksgiving! Sugar Hill Solutions

RILEY L A. 
Clasificación:
4.0

Got charged double on my credit card it appears. Please call me to resolve!

THERESAMAE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAITRAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
1.0

after i return the pick up i used, they charge me $50 for cleanning fee. but the pick up is dirty when i pick it up. i did't left any trush in the car, and i cleaned the bed by blower. the pick up is dirty because they did't clean it before i use it. i called they said will reverse it but not. i email they said they vaccumed the pick up. yes there is no trush in the car. but full of dirt on the inside wall of the car. i asked they confirm with the men who cleaned the car, they just said ok but no more answer.

Yong X. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMROBERT JR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
2.0

I don't know why I was charged $7.50 for fuel. I brought the truch back with 3/4 of a tank, just like when I took it out. Will not rent there again

Thomas G. 
Clasificación:
3.0

Representative should have told us that there would be a seperate gas fee, plus gas cost If we didn't fill tank with gas and they had to fill and a fee if we return truck after hours, just as a courtesy reminder. I understand it was in fine print but it would be nice to get a reminder upon checkout as well. The workers were still on site when keys were returned, so after hours fee could have been avoided but they said drop the key in the box instead of taking it.

MARIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sohrab N. 
Clasificación:
4.0

Convenient location and I was so happy that we had a nice clean and comfortable van for such a long trip. Thank you for having that available!

KAYLEIGH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELHALLOCK S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsea B. 
Clasificación:
5.0

Wonderful experience!

cathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERINELAINE S. 
No se han enviado comentarios para esta ubicación.

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