The truck had 30 miles more on the odometer than the contract indicated. I uploaded a picture of the odometer, and the system took it. However, I was charged for the extra miles.thomas M.
Customer Reviews for Robinson ACE Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Really, just gave them the keys and they said thank you and that was it! Couldn't be easier.Jonathan P.
El cliente no dejó un comentario.ralf S.
El cliente no dejó un comentario.eden J.
El cliente no dejó un comentario.anthony C.
El cliente no dejó un comentario.ATHANASIOS G.
El cliente no dejó un comentario.Julia G.
Great Rental Experience!ALFRED W.
Truck was really dirty inside with something sticky spilled on a floor, trash on back shelf, 1/4 full gas tank - they have gas station in a next building, dirty cabin, no smell of any kind of COVID disinfectant, no movers blankets were available at the location. On a bright side they kept reservation -truck was in driving condition and available for pick up in the morning.Alex K.
Rentals should have close to a full tank of gas in them. The truck I got had just over a quarter tank. Luckily I wasn't going far.Barbara A.
Explain the fees a little better. I saw an after hours charge and mileage charge that wasn't explained to me. I thought we returned the truck before or right at 8pm.tynysha A.
Robinsons is always a nice place to shop.shirley S.
El cliente no dejó un comentario.Barbara A.
Truck was covered with snow and I had to clean it myself. I was also charged for missing blankets, although they were never used nor missing. Had trouble dropping it off due to snow and was on hold for 45 minutes only for the woman on the phone to tell me there was nothing she could do and then I was charged the $20 convenience fee even though it was only an hour after I was supposed to return it (because of the snow).David A.
Nothing. Staff, especially Ken, was very helpful. We made a last minute change to a larger vehicle with no problems.mark M.
El cliente no dejó un comentario.Renate S.
The contact-free rental experience was completely negated by the need to physically enter the store location, travel through the entire store to the service desk in the back, to receive the key directly from the hand of a clerk with no sanitation for the key observed. You might as well opt to do the rental transaction face to face, since the contact-free rental process is time-consuming.Catherine A.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Jeffrey H.
El cliente no dejó un comentario.Rebecca G.
Cab valet and cupholders were filthy and I had to clean thoroughly before using. In the era of the pandemic, this made it much more imposing on me the renter. Also I returned the vehicle fully fueled, well-past the "F". When I picked the car up, the needle was above the "F" so I returned it w/more gas that picked up. Also, I'm very dissatisfied with the 2 day rental charge. I returned the car to the lot the evening before the return date, and at just after 7pm. I tried to execute the return by phone, per instructions, but the U-Haul app would not read the location, and thus, would not process it. I called U-Haul several times from the site to try to resolve it, and on the final call waited 15- 20 minutes with no customer service. I then departed with the truck locked at the return site, drove home for the night, had to return the next day arriving at the pickup location to turn in the key upon the store's opening. I request that you consider refunding the second day $19.99 fee.Al C.
El cliente no dejó un comentario.Sam H.
El cliente no dejó un comentario.Clitus S.
El cliente no dejó un comentario.Shirlie S.
I was overcharged on my credit card. I was quoted at $51 before I picked up the Uhaul van. I returned it with 4 less than miles than quoted at and you charged me $71! My bill says â€œ $1 environmental fee, $4 renters taxâ€ I'm sure these are just hidden bs fees you tack on without disclosing in the estimate, but what really upsets me a the $20 â€œafter hours service feeâ€. I returned the Uhaul 3 hours early, dropped the keys off at the service center inside the store hours before they closed, and confirmed when the Ace Hardware store employee that I wouldn't be charged specifically for a $20 after hours fee since they were still open and I returned it with half my time left. Please explain to my why this happened? When will my money be returned? If this is corrected than I will continue to do business with your company and will recommend your service to others in the future.Brett G.
Your web based application does NOT work. I reserved a vehicle at this location the day before but when I went to pick up the vehicle, the UHaul app did not have my reservation in your system . So staff at this location had to process the transaction . Then when I returned the vehicle, the UHaul web app did allow me to return it. Again, staff at this location had to process the transaction. So your web based app failed completely .PETER F.
El cliente no dejó un comentario.Sinha B.
El cliente no dejó un comentario.Pachantee G.
El cliente no dejó un comentario.Terence S.
The process of checking in and returning the vehicle through the self check-in does not work with Firefox mobile. Please add support for your website for Firefox.Daniel R.
El cliente no dejó un comentario.Charles M.
Everything went very smoothly and there were no surprises.James P.
I wouldn't recommend U Haul at all. All the cost are hidden. I didn't realize it was going to be so expensive. And I was never told when the truck needed to be returned. The smell of cigarettes in the truck was so strong that we had to drive with the windows fully open. It was honestly a horrible experience. This review doesn't have anything to do with Ace Hardware, they were very nice. Yes just feel financially, I was ripped off.Roxanne S.
Overall I would rent from this location again, but the engine oil light was on where the mileage was so the only time you could see mileage is when turning vehicle on and off, so I think k they should check that stuff more often, obviously the oil was low or needed to be changed. Thankfully I had no problems with the vehicle.Karen F.
El cliente no dejó un comentario.maura B.
El cliente no dejó un comentario.Karen F.
El cliente no dejó un comentario.Michael B.
I would recommend that Robinson Ace Hardware thoroughly clean the rental vehicles after each use. The cargo van we rented smelled like an animal farm. The driver and passenger seats were covered with animal hair. In addition, the cargo area floor looked like it hadn't been cleaned. Very disappointing.George P.
They didn't check the truck in from the night before so it took me an hour to get the truck when I had scheduled it for 8:30 got there at 8:20 and didn't leave till 9:10. If anyone deserves that 50$ reservation guaranteed it should be me. I lost money from being late to the job I had reserved the truck for.Richard B.
El cliente no dejó un comentario.NICK D.
The staff was extremely rude.... And unhelpful... We were told to return the trailer to any location in Albany and was given a list of places.. when returning gave my boyfriend a hard time was rude and nasty.. throwing cones and stuff.. very unprofessional for a manager to act that way....HEATHERNICOLE P.
El cliente no dejó un comentario.Mary P.
El cliente no dejó un comentario.Donna B.
Customers have to check their invoice before and after very carefully. I was about to be charged for equipment I did not order, and was charged for two days even though I only had the van for 2-3 hours. $20 convenience fee? For what? I don't remember a Uhaul member helping me to move anything. Ill think twice before using Uhaul again.Chad V.
El cliente no dejó un comentario.Suzanne D.
I was old they do not sanitize vans between use , only buttons and controls. The entire vehicle should be sanitized, esp, when it comes frrom a state with high CovID. I;m. in NY,& van had AZ plates. Made me vert nervous.carol B.
El cliente no dejó un comentario.charles F.
El cliente no dejó un comentario.Wilfredo F.
It took me almost 40 minutes to pickup the truck as the employee was not sure how to do that.Gulsnover S.
El cliente no dejó un comentario.Carrie W.
I wanted to report I found a bag of money under the seat. I gave it a ace hardware employee. I hope it makes it back to the original owner. Thanks, MaryMary C.
Easy drop off, great location.Carrie W.
Online check in process sucks. Website to check in is not user friendly. Location services didn't work. Settings on phone were correct and not the issue. I'm mid 30s and can use technology. I had to go into the store both checking in and checking out. Defeats the purpose of Mobile Check in if the technology doesn't workCasey C.
My contention is with what I was charged, versus what I agreed to pay. The figures on my bill were completely different than the numbers in my order confirmation. I have emailed this dispute, I do not know if it was UHaul or the ACE store that made the error in charges, I expect it to be resolved today.Mary F.
Your 24/7 system is not great. I actually lost 1 hour out of my paid time trying to get my approval. Noone answered the phone and noone responded back to me via contact us on your site. I was very aggravated.Wendy G.
El cliente no dejó un comentario.Bradley W.
Make sure they don't try to change the rates for the vehicle charge'sJohn R.
Truck was reported to have a full tank of gas when it actually had 3/4 of a tank. When I returned the truck I made sure to leave it with the same amount of gas. They then went and filled up the rest and charged me for it. Buyer beware!! Take pictures of gas gauge before leaving the lot. Or else you'll be paying for gas you won't useJose N.
El cliente no dejó un comentario.nitin J.
El cliente no dejó un comentario.David S.
The staff was very friendly and respectful.Rachel B.
Very Professionalbrian H.
El cliente no dejó un comentario.SUSAN C.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Mukesh K.
El cliente no dejó un comentario.Eugene N.
Overall it was an easy process. It would be helpful if you informed people what type of gas they should use before they leave. I had to call because the vehicle wasn't marked as far as I could see and I had to talk to three people before getting an answer.CHRISTINE H.
El cliente no dejó un comentario.Jason M.
Will be renting monthly with a convient location and perfect size vanMichael M.
Get rid of the self return onlne ...I returned the truck and had to stand in the cold rain to take pictures. Next time I will try to wait till the rental place is open to return the truck even if I am not using it. This return process might even have me looking for a different truck rental companyJoseph N.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Guang Y.
El cliente no dejó un comentario.terry S.
El cliente no dejó un comentario.Pan L.
El cliente no dejó un comentario.daniel G.
El cliente no dejó un comentario.yan H.
El cliente no dejó un comentario.Sohrab N.
Very professional staff! I will definitely rent from this location again in the future!!!Mark B.
My go to rental location.Erica S.
Really easy to rent from this site. The cargo van was ready to go - only had 5000 miles on it. Nice experience overall.TOM H.
Robinson Ace Hardware always provides helpful service. I would recommend Robinson's to anyone.JAME R.
Console was stained w coffee soda etc. Not vaccumed. Catalytic muffler shield was loose and truck did not shift properly. When i returned it at 8pm the place had close. Spent 20 minutes trying to access your web site and couldnt get in. THEN YOU BILLED ME AN ADDITIONAL 20.00. NOT RIGHT. 20.00 SHOIULD AT LEAST BE REFUNDED. I WILL THINK TWICE RENTING A U-haul in the future. Very dissapointed. 518 724 9138 if you want to discuss it. Jerry yerburyJERRY Y.
Keep up the good worklouis M.
The truck I rented required constant steering correction to keep it going straight. I suspect an alignment/tire issue. Fortunately, I wasn't going far. Had I been on a day long interstate trip, it would have been a handful keeping the truck in my own lane. There was a gooey mess left in the cupholder left from a previous person, so I didn't have anywhere to put a water bottle. I realize this is a rental and used by many different people, but you as a dealer should take the time to make sure spills are cleaned up and the truck drives as it should. My other issue is with UHaul's reservation process. It seems to automatically check off boxes for items you never asked for. So you need to pay close attention during check out so that you don't get over charged for items you didn't ask for to begin with. I think it's a bit deceptive...James L.
This was the first U-Haul we had ever rented. It was a nightmare! When picking up the truck, they had charged us double for everything because the employee had given us a different truck than he was supposed to as he lost keys to the first one. We also were there at 1:59 pm instead of 2:00 pm so they wanted to charge us for two (2) days instead of the requested one day. It took at least 25 min to get things straightened out and a new contract printed out. Upon returning the truck the next day at 1:30 pm, again another fiasco took place. They were going to charge us for two (2) trucks as the paperwork was still messed up apparently, It took 40 min to get everything finally straightened out. As far as the actual truck, it ran fine and was a perfect size for our needs at 15'. BUT we should never have had to go through what we did. It was just a bad experience for a first time rental.Michael S.
El cliente no dejó un comentario.Rebecca N.
Hiring more in-store help, and improving communication between the store and customer service.Cristina F.
El cliente no dejó un comentario.jaqueline D.
El cliente no dejó un comentario.Enrique C.
El cliente no dejó un comentario.Rebecca M.
Everything was greatTONY F.
El cliente no dejó un comentario.Carlise L.
El cliente no dejó un comentario.rob M.
Very good location to drop off and also pick up.Edward S.
Update your on line website . New drop places that are available. Also truck sizes are different that real life,.ie 14' is a 15'. There's no 12' teuck, just 10', 15', 29'.Edward S.
I didn't understand why I would be charged $20 for using the drop bock if I returned rental after 6pm. I picked up my 24 hour rental at 1pmJOHN A.
El cliente no dejó un comentario.Marilyn M.
El cliente no dejó un comentario.Carlos B.