Customer Reviews for Rob Roy Storage
(U-Haul Neighborhood Dealer)

323 reviews

10405 Soquel Dr   Aptos, CA 95003

(831) 331-4253

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(831) 331-4253

10405 Soquel Dr
Aptos, CA 95003

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JIMMY MIKLAVCIC 
Rating:
3.0

The location is great, it's close to our house but the cell service there is spotty so it makes contactless pick-ups challenging. We get it done but it takes a while.

MATTHEW SAPONE 
Rating:
5.0

Friendly, welcoming, great place.

Lauren Thomas 
Rating:
4.0

it was a little off the beaten pass and hard to find. a better map on u haul website would be helpful. thank you.

JOAN LISA mccargo 
Rating:
5.0

Customer did not leave a comment.

David Bucaloy 
Rating:
5.0

Great customer service!

Gar Eidam 
Rating:
5.0

Very helpful and friendly. Picked up my van and equipment quickly.

Robert Ridder 
Rating:
4.0

Customer did not leave a comment.

Peter Fransen 
Rating:
5.0

Nothing. Everything was great. Van clean & we were treated well. Friendly & efficient service. Thank u. Great experience

Linda Sanguinetti 
Rating:
4.0

Customer did not leave a comment.

Ed Buelna 
Rating:
5.0

Customer did not leave a comment.

Jordan Craft 
Rating:
5.0

Great customer service.

Beth Zib 
Rating:
5.0

Quit switching from preferred location. I called them and they had plenty of trailers to rent despite the lies your operator that called me the day before committed.

Michael Luken 
Rating:
5.0

Everthing went smoothly as expected. Office guy had a more than reasonable sense of humor!

Peter Carr 
Rating:
5.0

The trailer rental was great. It was the moving service that was a nightmare. They don’t even have a business license for recourse. My 70” TV is still out after 2 days because I can’t move it.

Linda Schutte 
Rating:
5.0

The staff was so kind and friendly, the van was clean and well maintained.

Alla Zeltser 
Rating:
1.0

Customer did not leave a comment.

Dave Manning 
Rating:
4.0

Customer did not leave a comment.

Nathan Colgan 
Rating:
5.0

Customer did not leave a comment.

Joy Flynn 
Rating:
5.0

Rob Roy Aptos Ca The best in the West!! Manager is so welcoming and amazing local feel at home vibe!

Terrance Gallagher 
Rating:
5.0

Customer did not leave a comment.

Kenneth Vanderweel 
Rating:
5.0

Different experience altogether

BRUCE TAMIYASU 
Rating:
5.0

This facility and manager are extremely pleasant-- a very nice experience. However, we had an issue with the gas gauge on the van we rented. Although the gas gauge said it was full, shortly after we left the premises, the gauge showed approximately 7/8 of a tank full. Our total round-trip was 15 miles. At the conclusion of this 15 mile trip, the gauge was at 3/4 full and the tank required 6 gallons of gas to bring the gauge back to the full mark! That's 2.5 mpg-- completely unreasonable for the mileage with a van. Unfortunately, there was no point in making a issue over this because we should have brought the van back when we saw how fast the gauge was going down.

Linda Cooper 
Rating:
5.0

Damien was awesome! Everything was smooth!

David DeLora 
Rating:
5.0

Customer did not leave a comment.

Tricia Rayburn 
Rating:
4.0

Customer did not leave a comment.

Jared Stein 
Rating:
4.0

The line up of rentals are parked very close together and next to a trench. I'd say better distance

Joshua Roscom 
Rating:
4.0

Customer did not leave a comment.

Paul Nolan 
Rating:
5.0

Customer did not leave a comment.

Cherie Robideaux 
Rating:
5.0

Prompt considerate and excellent service.

Jeff Ewing 
Rating:
3.0

No counter service on Sunday and had to checkout via app. That process was excruciatingly slow and took half an hour. And I had pretty much the same experience when returning (less a rating for the location than the app). Once we got into the rental we found that our additional equipment hadn’t been provided - yet it still was billed (called and got a refund, at least). On the plus side, the van was in great condition and fully fueled up. I was disappointed, though, when I found that the van couldn’t fit a queen sized bed (rented vans from Home Depot ( Ford Transit) before that could).

Soeren Brinkmann 
Rating:
5.0

Nothing, you guys were Awesome, even your gardener was friendly. Thank You Rob Roy U-haul of Aptos, CA. I will definitely use you again! Lori L. Soquel, CA

Lori Lindeke 
Rating:
5.0

Nothing, it was wonderful!

NORMALEE EBERT 
Rating:
5.0

I have been going here for years and I would not use any other you haul rental facility ever

Elaine Berman 
Rating:
5.0

You were awesome !! I think his name was Brad at the desk and so helpful!!

Tim Johnson 
Rating:
5.0

Customer did not leave a comment.

Hans-Theo Jungeblut 
Rating:
5.0

Very helpful…great experience!

Jackie Van Zant 
Rating:
5.0

Extremely helpful and courteous! Far beyond the call of duty!

PHILLIP BAILEY 
Rating:
5.0

very happy and glad we have a rental close to home.

beth bloom 
Rating:
5.0

Great guys were very helpful!

Lindsey Dial 
Rating:
5.0

Everything was great

Thomas Lotti 
Rating:
5.0

Customer did not leave a comment.

JOHN SNYDER 
Rating:
5.0

Customer did not leave a comment.

Lisa Luna 
Rating:
4.0

Easy to work with.

Kirk Langer 
Rating:
5.0

Customer did not leave a comment.

MOISES AVILA 
Rating:
5.0

They cared. I mattered to them n

Troy Dorman 
Rating:
5.0

Customer did not leave a comment.

Ashley Braley 
Rating:
3.0

Customer did not leave a comment.

Annalisa Porter 
Rating:
5.0

Customer did not leave a comment.

Cynthia Kennedy 
Rating:
5.0

Great service from both gentlemen working there.

Stephen Dix 
Rating:
5.0

Customer did not leave a comment.

Roman Kiselyov 
Rating:
5.0

Excellent service all the way around -- especially helpful in making a drop-off location change for us.

Michele halligan 
Rating:
5.0

Amazing experience!

Tara Slager 
Rating:
5.0

Nothing at all to improve. Courteous, helpful, competent customer service. Thank-you!

Michele Halligan 
Rating:
5.0

Customer did not leave a comment.

Oren Noy 
Rating:
5.0

The folks at Rob Roy couldn't have been more helpful and courteous, making our truck return a breeze. Absolutely a five-star establishment!

Michele halligan 
Rating:
5.0

Great staff!

ANTHONY ALCALA 
Rating:
5.0

Great system! Thanks

Kathleen Weiland 
Rating:
5.0

Customer did not leave a comment.

Felix Manzo 
Rating:
4.0

Did not let me return unusedboxes and had to go to another location. .

Debra Dolsberry 
Rating:
5.0

Nothing, its perfect as is.

Lawrence Malcolm 
Rating:
5.0

One of the best UHaul rental experiences I've ever had. Entire process was nothing but positive. Even the representative who managed the rental was positive, which isn't always the case.

James Stewart 
Rating:
5.0

Outstanding!

Mary Petitjean 
Rating:
5.0

Customer did not leave a comment.

CARL BABB 
Rating:
5.0

The truck had a number of issues -- the ignition was stuck and I needed to jiggle it repeatedly to get the car to start. The locks on the door didn't work properly....the key didn't seem to operate them. We also had an engine light go on mid-trip requiring us to call road side assistance and wait for someone to check out the engine. All of this was inconvenient and led to a fairly stressful rental experience. Not what you want to hear...but that's simply the truth.

Mark Greenstein 
Rating:
5.0

Great service. Good location, not too busy

Joe Deulloa 
Rating:
5.0

Damion was very helpful and very nice. I would highly recommend this spot for renting uhauls

Tristana Boehm 
Rating:
4.0

Customer did not leave a comment.

Teresa CooperNavarro 
Rating:
4.0

Customer did not leave a comment.

erma rivas 
Rating:
5.0

Excellent experience all around - friendly knowledgeable staff, ease of access and use, easy transaction. Five stars and more

Ross Foti 
Rating:
5.0

We did a drop off but talked to them earlier in the day and they left blocks for us to to out under the wheels and gave instructions when I called the second time that day. We were doing same day drop off instead of a two day rental. There was nothing anyone could do about the two day rental and price even though I didn't need the trailer but a few hours that day.

Jeni Diaz 
Rating:
5.0

Customer did not leave a comment.

Lilia Vaca 
Rating:
5.0

The team was wonderful and will get my business again. Thank you!

Matt Keller 
Rating:
3.0

Customer did not leave a comment.

Jerry Banks 
Rating:
5.0

Customer did not leave a comment.

Randall Herrick 
Rating:
5.0

Service was great and employees were friendly and knowledgeable.

Colleen Havey 
Rating:
5.0

Overall this was a great experience. The folks at Rob Roy were helpful , friendly and professional. I would definitely recommend renting From this location.

Roland Konicke 
Rating:
5.0

Customer did not leave a comment.

John Wagner 
Rating:
5.0

easy and fast rental, very friendly staff, would definitely recommend

Laura Holmquist 
Rating:
5.0

Customer did not leave a comment.

Robert Cornett 
Rating:
5.0

Customer did not leave a comment.

Donte Taylor 
Rating:
5.0

I needed a last minute U-Haul and Damian at Rob Roy Storage went above and beyond to help me. I will definitely use his location again.

Courtney Mcevoy 
Rating:
5.0

Very friendly employees

JASON BAKER 
Rating:
5.0

I thought the whole experience was fantastic. The interior was so clean and the driving experience was awesome; I actually want to own one now!

Courtney White 
Rating:
5.0

Customer did not leave a comment.

Colt Burnette 
Rating:
5.0

Great staff!!!

Juan Mendoza 
Rating:
3.0

Everyone should be required to bring it back full. It’s really a hassle when you pick up the truck and it Has 1/4 tank and you have to immediately go fill it up. Then I have to try and only put in enough gas to get back with 1/4 tank. Or else I’m burning money. If everyone brought the truck back everyone would get start full and can fill up before returning. That makes way more sense than trying to return a truck with a 1/3 tank.

Joseph Adams 
Rating:
5.0

Great place, always clean and friendly staff!

Anthony Alcala 
Rating:
5.0

It’s nice they had a van available—most places around here only have trucks.

Sequoia Hughes 
Rating:
5.0

Incredibly friendly and accommodating staff.

Conor Porter 
Rating:
5.0

Excellent service and very friendly.

AdrianL Frazier 
Rating:
5.0

Great service

Bill Clarke 
Rating:
5.0

A+ perfect experience! Speedy, friendly service. I highly recommend Rob Roy Storage for all you’re Uhaul needs.

Anthony Sandoval 
Rating:
5.0

Customer did not leave a comment.

LowelL Anderson 
Rating:
5.0

Customer did not leave a comment.

christopher haun 
Rating:
3.0

Customer did not leave a comment.

Veronica Vizcaino 
Rating:
1.0

When a customer picks up a truck that has been documented as having a gas tank that is empty, please take note of it at the drop off location. Do not charge them a fuel charge! Do not bill their credit card & tell them that charge will take ten days to remove, so they will need to pay it before interest fees accrue!

JENNIFER BERO 
Rating:
4.0

Very convenient. Truck was ready upon my arrival easy check in easy check out! Great customer service, very friendly!

DAVID FERRARI 
Rating:
5.0

During transit the right rear tire shredded. We called the help line and Del took care of us. She dispatched a tow truck and checked in on us while Armando changed our tire and sent us on our way. The entire experience was handled very professionally and we appreciated all the help as we were temporarily stranded.

Michael Szymanski 
Rating:
5.0

Good service

Milo Coronado 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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