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chris h
Customer Reviews for River Town Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and helpful. Used the two wheel car dolly for intended purpose. Picked up at 10AM returned by 4PM. Might need to rent again. Happy to return to same location, if necessary. Thanks
STEPHEN TI was not given a dolly that I requested but a family member had one. The website to return the truck was pure awful which is not fault of the location. I was unable to follow the proper steps. I would use this location again.
Cheryl SOutstanding service. Professional, polite & courteous. Would recommend!!
ANTHONY LPleasant to deal with
JERRY AParking very small
Ben PThe guy who runs this place is amazing. Really helped us out at the last minute. He truly saved the day for us.
JOANN SWe briefly spoke with someone when dropping off but we were able to drop it off quickly and they handled everything else for us. Great experience.
James EHours were posted close at noon. I got there around 11:18 am. The place was locked up and sign on door said closed. The hitch on a 6x12 is pretty heavy for a 70 year old guy by him self. I did manage to get the trailer off. Needless to say I was not to happy .😠
john DBe on time. Was scheduled to pick up at 8:00 am a week prior. Nobody there to do any paper work until almost 9:00 putting me 1 hour behind my schedule.
JACK KI did a night drop off. I talked to someone during business hours, and she was very helpful in letting me know what to do. The next day my rental was closed out very quickly, so nice job.
David WDropped off after hours, after dark. Parking was limited and questionable as to where to park. Most of the parking was taken up with cars that appeared associated with the garage. Lighting was poor. Signage with lighting could be better.
BRYAN RGreat
JAMES MWorker helped me take trailer off and was very helpful.
megan sIt was excellent service thank you.
JANICE GOur pick-up location changed twice from the original pick-up location and Uhaul was very quick to send us the new information. Although I was uneasy about the many changes (and everything ended up working out great), I appreciated the timely response from Uhaul about those pick-up changes.
JOHNDAVID HThe gentleman who helped us at Rivertown Auto in Conway, SC was very helpful and professional. It was nice to get help from someone in a pleasant mood theses days.
Colleen Khave a uhaul only parking area
Barbara MPrimary business is an auto repair. Did not spend enough time in office area to see if it was clean and inviting. However, more U-Haul signage needed for a busy 4 lane highway. Personnel and drop off was efficient and polite.
Boyd BI had a very good rental experience the equipment was great and the owners were courteous and polite and helpful
JIM ALocated on a busy highway. Property clutter. Friendly and helpful people.
RONALD HTruck was not clean in the back. Had broken glass and trash in it.
MICHAEL SIt was all great. Joe did an awesome job!
STEVEN CRead comments above
Salvatore ZGreat people to deal with
Michael TConvenient location to CCU. Extremely friendly and helpful.
Ellen Mcan't think of anything.
BILLY FThanks so much!
maureen mNothing. I had a non-standard sized receptacle and the desk clerk and mechanic on duty were able to resolve my issue quickly.
Michael SThe guys that helped us at this location were wonderful. They really went above and beyond to help us.
karen kMake the call back.
Michele MWe could not get the app to work to pick up the truck, so after an hour on the phone, we were directed to a different location. The man at River Town was helpful, but he also had issues with the Uhaul computer system. Blankets were not folded when we picked up the truck. When we dropped off the truck we were told to fold the blankets or we would be charged. The lady said she would ask for a credit, no credit received.
Craig fI picked up and dropped off after hours. I paid for a dolly but did not receive one. I was told over the phone I would not have to pay for a dolly since I never got one. Please refund that money. Also, when I arrived the truck was parked in the back of the property behind a dumpster wedged between the fence and some U-Haul trailers. I had to physically drag the trailer over in order to get the truck out. I have a photo. I’m not sure what they were thinking. The truck itself handled very well. I hope someone will reach out to me and refund the money I spent on the dolly at least. I have rented from U-Haul many times over the years but this time was not so good. However, all the people I interacted with over the phone were excellent - courteous, helpful and responsive. I really appreciate that and it helps me not be angry about the pick up fiasco. Big thanks to the customer support staff. They are doing a great job.
Samuel LFriendly and curious service and everything went smoothly
bill bThis is a very good location for rental. Nice people, very accommodating.
Gary PThis is the cleanest rental I have gotten in a long time. Very good location and very helpful
Gary PFriendly, prompt, and fair!
JAY TAbsolutely the best. Very friendly and helpful
Tabitha SEverything was great no improvement needed
WILLIAM JThe location for pickup was changed 3 times and I was not notified of the final change until the last minute. It was very frustrating.
MEGAN JExcellent customer service - everyone was very helpful, courteous, informative and efficient. This is the very best U-Haul location I've ever used for any service.
GERALD P