Outstanding service. Professional, polite & courteous. Would recommend!!
ANTHONY L.
Customer Reviews for River Town Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pleasant to deal with
JERRY A.Parking very small
Ben P.The guy who runs this place is amazing. Really helped us out at the last minute. He truly saved the day for us.
JOANN S.We briefly spoke with someone when dropping off but we were able to drop it off quickly and they handled everything else for us. Great experience.
James E.Hours were posted close at noon. I got there around 11:18 am. The place was locked up and sign on door said closed. The hitch on a 6x12 is pretty heavy for a 70 year old guy by him self. I did manage to get the trailer off. Needless to say I was not to happy .😠
john D.Be on time. Was scheduled to pick up at 8:00 am a week prior. Nobody there to do any paper work until almost 9:00 putting me 1 hour behind my schedule.
JACK K.I did a night drop off. I talked to someone during business hours, and she was very helpful in letting me know what to do. The next day my rental was closed out very quickly, so nice job.
David W.Dropped off after hours, after dark. Parking was limited and questionable as to where to park. Most of the parking was taken up with cars that appeared associated with the garage. Lighting was poor. Signage with lighting could be better.
BRYAN R.Great
JAMES M.Worker helped me take trailer off and was very helpful.
megan S.It was excellent service thank you.
JANICE G.Our pick-up location changed twice from the original pick-up location and Uhaul was very quick to send us the new information. Although I was uneasy about the many changes (and everything ended up working out great), I appreciated the timely response from Uhaul about those pick-up changes.
JOHNDAVID H.The gentleman who helped us at Rivertown Auto in Conway, SC was very helpful and professional. It was nice to get help from someone in a pleasant mood theses days.
Colleen K.have a uhaul only parking area
Barbara M.Primary business is an auto repair. Did not spend enough time in office area to see if it was clean and inviting. However, more U-Haul signage needed for a busy 4 lane highway. Personnel and drop off was efficient and polite.
Boyd B.I had a very good rental experience the equipment was great and the owners were courteous and polite and helpful
JIM A.Located on a busy highway. Property clutter. Friendly and helpful people.
RONALD H.Truck was not clean in the back. Had broken glass and trash in it.
MICHAEL S.It was all great. Joe did an awesome job!
STEVEN C.Read comments above
Salvatore Z.Great people to deal with
Michael T.Convenient location to CCU. Extremely friendly and helpful.
Ellen M.can't think of anything.
BILLY F.Thanks so much!
maureen M.Nothing. I had a non-standard sized receptacle and the desk clerk and mechanic on duty were able to resolve my issue quickly.
Michael S.The guys that helped us at this location were wonderful. They really went above and beyond to help us.
karen K.Make the call back.
Michele M.We could not get the app to work to pick up the truck, so after an hour on the phone, we were directed to a different location. The man at River Town was helpful, but he also had issues with the Uhaul computer system. Blankets were not folded when we picked up the truck. When we dropped off the truck we were told to fold the blankets or we would be charged. The lady said she would ask for a credit, no credit received.
Craig F.I picked up and dropped off after hours. I paid for a dolly but did not receive one. I was told over the phone I would not have to pay for a dolly since I never got one. Please refund that money. Also, when I arrived the truck was parked in the back of the property behind a dumpster wedged between the fence and some U-Haul trailers. I had to physically drag the trailer over in order to get the truck out. I have a photo. I'm not sure what they were thinking. The truck itself handled very well. I hope someone will reach out to me and refund the money I spent on the dolly at least. I have rented from U-Haul many times over the years but this time was not so good. However, all the people I interacted with over the phone were excellent - courteous, helpful and responsive. I really appreciate that and it helps me not be angry about the pick up fiasco. Big thanks to the customer support staff. They are doing a great job.
Samuel L.Friendly and curious service and everything went smoothly
bill B.This is a very good location for rental. Nice people, very accommodating.
Gary P.This is the cleanest rental I have gotten in a long time. Very good location and very helpful
Gary P.Friendly, prompt, and fair!
JAY T.Absolutely the best. Very friendly and helpful
Tabitha S.Everything was great no improvement needed
WILLIAM J.The location for pickup was changed 3 times and I was not notified of the final change until the last minute. It was very frustrating.
MEGAN J.Excellent customer service - everyone was very helpful, courteous, informative and efficient. This is the very best U-Haul location I've ever used for any service.
GERALD P.The gentleman was so helpful and accommodating to me for a last minu
EILEEN P.Nice folks who run the place....helped us with the hookup also...good peeps!
Tom H.The first location i picked was changed by uhaul didn't know till i was there at the wrong place.And the person at the first location told me that i made the mistake. Come to find out uhaul changed my location and nobody told me put me behind 2 hours was not a happy camper.
Louis P.