Customer Reviews for Rincon Market and Fuel
(U-Haul Neighborhood Dealer)

232 reviews

295 S Columbia Ave   Rincon, GA 31326

(912) 826-0106

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(912) 826-0106

295 S Columbia Ave
Rincon, GA 31326

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Very friendly and convenient location. Has the best hours available in Rincon or Springfield.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

DELILAH P. 
Rating:
4.0

New streamlined process was effortless and took no time at all. Zero anxiety!

JEFFERY L. 
Rating:
5.0

Excellent location for renting a uhaul truck Thanks

CE R. 
Rating:
3.0

not wait untill the day before the trailer is scheduled to pick up to email me and tell me to go to a different location.

James V. 
Rating:
5.0

Quick fast check-in store clerk was very nice

Shannon H. 
Rating:
5.0

Easy Drop off and Friendly service, definitely recommend this location!

Christopher S. 
Rating:
1.0

Terrible experience! Will NEVER use or refer anyone to use Uhaul again!

ANTHONY R. 
Rating:
4.0

If you every need some parts, please contact Haley at TNT Parts Garden City, GA.

HALEY P. 
Rating:
5.0

I requested to have the same trailer the following weekend and they did just that, I will be renting a Truck from them soon. THANK YOU

RANDOLPH R. 
Rating:
3.0

lights did not work only had brake lights and turn signals

donald F. 
Rating:
1.0

Customer did not leave a comment.

syria S. 
Rating:
3.0

The gas pumps at the location wete dirty and spider filled. It was un comfortable to fill up the truck

Devon K. 
Rating:
5.0

Everything went Great going back this weekend to rent trailer again hopefully I can get the same trailer.

RANDOLPH R. 
Rating:
2.0

Clean the trucks the back of the truck had a horrible smell and now all my stuff smells like it!! And the first location I visited tried to rent me a stolen uhaul completely unacceptable business and they also charged my card $70 more than the receipt said which Selena at customer service finally handled for me after being hung up on at least 5 times as a matter of fact she was the only pleasant experience I had with this company she is the reason I didn't leave the first location with a stolen uhaul that could have landed me in jail horrible trip because of all of this will never use uhaul again if I Can help it

Jamie W. 
Rating:
5.0

Nothing excellent customer service and good reliable and clean equipment. Great experience.

DWAYNE H. 
Rating:
3.0

Customer did not leave a comment.

JESSICA G. 
Rating:
3.0

Customer did not leave a comment.

MICAH B. 
Rating:
3.0

Customer did not leave a comment.

Randall t H. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Trucks was parked real close together and no inspections of truck or equipment was offered to me before pickup.

William M. 
Rating:
1.0

Attendant was rude and impolite. Did not want to disconnect the trailer from my truck. Wife explained to him that I recently had back surgery. He seemed bothered that he had to help us return the trailer. Similar experience at this location once before. Will not use this location again. Uhaul needs to do training or customer care classes with this dealer. Pickup was just the opposite. Could not had been better.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
2.0

Vehicle brakes hardly stopped vehicle. It's apparent vehicles are not maintained.

JACKIE J. 
Rating:
3.0

Same reasons above.

ZAHAROULA K. 
Rating:
1.0

Overall, the location is fine. I want to be clear about that. But god almighty, we got thrown around on the phone between locations like a baseball on the Sandlot Movie Set for at least 40 minutes, and I'm pretty sure it's because nobody here would answer. I don't know who screwed up in the chain of miscommunication, but I have a sneaking suspicion that it was pretty much everyone. Uhaul, get you LIFE together.

CHARLES R. 
Rating:
5.0

Nothing everything was great and handle very well.

William B M. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA G. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Customer did not leave a comment.

Tim W. 
Rating:
1.0

The person who checked me in never stopped talking on the phone. He would not inspect the truck, had me take a picture of the mileage and fuel level to show him. There was no 'thank you' for my business as he was too self-absorbed in a personal conversation to notice me.

Robert M. 
Rating:
3.0

Nearly a week later, I STILL haven't been reimbursed my money for additional mileage that would've accrued.

JAMAL J. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Customer did not leave a comment.

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

ANISA G. 
Rating:
4.0

Customer did not leave a comment.

lindsey C. 
Rating:
5.0

Customer did not leave a comment.

Wesley O. 
Rating:
5.0

Nothing really everything was good and had no problems...very professional

GLORIA J. 
Rating:
3.0

Customer did not leave a comment.

mark H. 
Rating:
1.0

The uhaul was covered with 2inch think of pollen and leaves in back.

MAUREEN H. 
Rating:
3.0

I was very let down I pick the truck up it said a half if tank it was down below the half mark. I returned the truck as half of a tank and was still charged nearly $13.00. The truck was dirty the was full of dirt and I had to clean it before putting my stuff in it. The windows were so dirty dirty I had to clean them I couldn't hardly see out of them because of bugs all over the windshield. Was very let down with my 1st experience with u-haul.

MARK W. 
Rating:
4.0

One problem we had was a tire with a gouge and a deep slash in the side of a rear tire. The UHaul customer service gave us the Roadside Assistance number and they came to our location to replace the tire.

CYNTHIA E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
3.0

Fuel level of van was below the required amount. Cab and van were very clean, windshield was very dirty, I had to clean it before leaving the rental location.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY G. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

The location and staff was fine, but our reserved truck size was not there. There should be some sort of communication if your truck isn't there. I would have changed my move date if I would have know I would have to settle for a significantly smaller truck and more trips.

Raymond M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Need to servic e wheel straps on the car dolly.

LES D. 
Rating:
2.0

Employee at the gas station who handled the paperwork was the same upon pickup and drop-off. He was friendly but everything just took forever. What was supposed to be online check-in became in person because the link texted to me didn't work. I'll stick with 21 Rentals in Rincon in the future. (I rented last minute, and they understandably didn't have a truck available.)

MATTHEW C. 
Rating:
1.0

Associate didn't speak English and argued with everything we said. It took us an hour to get through the rental process because he kept stopping to take his "paying" customers. Not sure what the $430 i gave him was, but I was under the impression that it was money. They didn't have the furniture dolly that I requested so I ended up having to go to Lowe's and purchase one to the tune of $60. Truck has not been maintained, we found so much stuff under the seat (including someone's cell phone). Brakes were awful, transmission wasn't shifting properly. I went with U-Haul because they offered a free months rent on a one way rental. Budget was $150 cheaper, should have used them instead. Found out once I gave you all my money that I couldn't get the unit I needed so still ended up paying another $200 out of pocket. This experience has left a bad taste in my mouth when it comes to U-Haul.

REBECCA R. 
Rating:
4.0

Customer did not leave a comment.

Jacob F. 
Rating:
4.0

Guys at this location r always very nice to me ... I am a local n rent several times a month for business, always convienant and they have one ready for me when I get there and I never have to wait around ...

ROBIN R. 
Rating:
3.0

Have all offered equipment on site. I ordered from one site, was sent to this location because other location didn't have rental available on site, then this location didn't have dolly ordered so had to return to first location and was not discounted on mileage to do so.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
1.0

Customer did not leave a comment.

CASSIDY M. 
Rating:
5.0

Customer did not leave a comment.

martha J. 
Rating:
3.0

Clean the vehicle . Fix major issues like a door that is off hinge or transmission that slips out of drive . If vehicle is in disrepair take it out of fleet

RANDALL K. 
Rating:
2.0

Have the information about the site correct on the website. It says the store is open 24 hours and I was expecting to pickup at midnight. Got to the store and it was closed. Was disappointed I did not get informed of this by Uhaul or especially the employees of the store since I had made the reservation a week on advance.

Jenifer H. 
Rating:
3.0

Clerk was rude and didn't explain anything at all. Truck had trash and the box smelled like Marijuana.

kyle W. 
Rating:
4.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Keep up the great work!

adam O. 
Rating:
5.0

I had no problems with the truck.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

Get your people trained. Get them to verify RETURN Locations so that the return can be executed painlessly. Have the contracts due dates and times reflect the RIGHT information. Pay people if gas on return is over what it should be.

Yves P. 
Rating:
3.0

Was charged additional 80 dollars for what? Returned it clean, at right gas level and was told I could drop at this location. Someone screwed up!

Steven L. 
Rating:
3.0

24 hour access, guy initially told me to unhook transport and where to park it. I explained that the last time I brought transport that the guy on duty took care of everything. Easy drop afterward.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

leon D. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
2.0

Act like you are running a business. Never once asked any questions about where the truck was located or if anything was wrong. Too worried about whatever he was doing on his phone.

MAGAN K. 
Rating:
3.0

no dolly too expensive

curtis B. 
Rating:
3.0

Dirty dirty Filthy truck - we had to clean it.

William M. 
Rating:
5.0

I can't think of anything at this time. The transition went quite well. I AM Grateful!

Donzella H. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
5.0

Quick process. Can't think of anything that would have made it any more efficient.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
3.0

Offer assistance to hook up the equipment.

STANLEY R. 
Rating:
5.0

Customer did not leave a comment.

Jessie Y. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

If you speak to a person don't confuse them with a text saying book on line making them believe what they reserved was not available. This confused me for 2 days. You lack communication between central and your sponsors I guess I would call them. Will say once I got the truck I wanted the gentleman was very nice. You lack communication!!!

Sarah F. 
Rating:
1.0

I rented a car hauler , I told them what vehicle I was going to haul With it . But when I tried to load it . The trailer was too short I could not use the trailer . They would not return my money ! Will not be useing this location Again

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

WYNDELL S. 
Rating:
1.0

Customer did not leave a comment.

shane R. 
Rating:
2.0

While talking to the cashier about the u haul, he consistently stopped helping me to help everyone else

MICHAEL W. 
Rating:
5.0

Nothing, all questions answered and excellent customer service!

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Patty P. 
Rating:
4.0

Lower 5he mileage rate.

Lillian C. 
Rating:
5.0

Customer did not leave a comment.

Kelly F. 
Rating:
1.0

When I walked in and said "I'm here to return a truck" the guy just took the keys, walked outside, inspected the truck and finally said "it's ok" and walked back into his convenience store. There was no greeting, no thank you, no interaction at all.

Arthur T. 
Rating:
5.0

Customer did not leave a comment.

bernice P. 
Rating:
4.0

Special thanks to Billy Alford at 21Rental Center, Rincon, Georgia for having packing pads. Our rental location had only one dozen pad when we had contracted for four dozen. Billy had and offered at no additional expense the pads or pickup location did not have in stock. Great job Billy, Mike Griffith

Michael G. 
Rating:
5.0

Nothing, services where top notch.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

FELICIA C. 
Rating:
3.0

Customer did not leave a comment.

daniel K. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
No reviews have been submitted for this location.

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