Customer Reviews for Rikers Appliances On Grant
(U-Haul Neighborhood Dealer)

251 reviews

1107 S Grant Ave   Springfield, MO 65807

(417) 523-9938

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 523-9938

1107 S Grant Ave
Springfield, MO 65807

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very sweet and nice gentleman that help me out big time and I thank him so much!!!!!!!!!

Amanda E. 
Rating:
5.0

Troy went up and beyond to make sure that this was the best rental experience I have had. The customer service was on point for my needs! I would highly recommend for your next needs!

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Legacy T. 
Rating:
3.0

Never received my confirmation that it was returned

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Angie S. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Guys working were very friendly and helpful, would recommend highly

David G. 
Rating:
5.0

The guy at the front with the big beard was amazing and had the best customer service I have ever seen

Eric W. 
Rating:
2.0

The vehicle was on a 1/8th tank when I first got it. The moving pads we ordered were not provided and a fishing lure was left out on the floor of the vehicle as well. I will not be using a vehicle from this location again.

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

pam H. 
Rating:
5.0

This location was very friendly, professional and would use them again.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

christian S. 
Rating:
5.0

Best crew on this earth

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Customer did not leave a comment.

SAVANNAH H. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

The guys were super helpful there and made my life easier in one aspect of moving that day.

Gina B. 
Rating:
5.0

Customer did not leave a comment.

Logan B. 
Rating:
5.0

No troubles finding this location! Easy drop off!

Juliet S. 
Rating:
5.0

Outstanding and friendly customer service I will definitely go back and choose them again they were very helpful very kind and very efficient. I'll give them a 10 star if it was optional

PHILLIP WILLIAM Z. 
Rating:
4.0

Customer did not leave a comment.

Dave F. 
Rating:
5.0

Customer did not leave a comment.

Cara C. 
Rating:
5.0

Troy was awesome! Great experience thank you

steve E. 
Rating:
4.0

The only issue was the road work and not Rikers fault.

robert P. 
Rating:
5.0

Customer did not leave a comment.

FELIX P. 
Rating:
5.0

Nothing, Troy helped us and his customer service was off the charts! So friendly and helpful and went out of his way to help us!

Claire C. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kadesh C. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Keep being friendly just like you are. Everything was pleasant and the whole process went smoothly.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
3.0

I tried contacting someone about drop off after I returned it within 24 hours. I forgot to use the app and was charged a 2nd day. Added a cleaning fee when it was cleaned when dropped off. Was never told about an after hour fee of $20. Ended up paying double! Never will rent again if I have to use this location.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Rod A. 
Rating:
4.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Lots of street construction, only one way traffic, very difficult to access.

Hugh B. 
Rating:
5.0

Corie was great!

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Corie R. 
Rating:
5.0

Everyone at the Grant location was great!

Sheereen S. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
4.0

I dropped the dolly off at this location during non-business hours. I was appreciative that they checked it in, however, I could never get an answer via their published phone number to confirm they had received the dolly.

Townley H. 
Rating:
4.0

Customer did not leave a comment.

Benita B. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Julie T. 
Rating:
1.0

The man who helped us to load the Car on the tow dolly took the chains on the hitch that were supposed to be hooked to the frame of the car on the hitch itself. What would have happened if that all came loose and I lost my car off the dolly? Someone needs to teach them how to hoot those up

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Brian I. 
Rating:
3.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Nothing ! Great customer service.

jesse W. 
Rating:
1.0

Never going back no matter what!

Gerard H. 
Rating:
1.0

I was told to return the vehicle to another location other than where I rented it. When I went to return it, the office was closed, the key box was to thin to acceptvthe key, I had to scan the bar code on the door of the placed I rented it from then go back to dropoff location to take pictures of mileage, fuel and inside condition. Finally taking a pic of where I parked it then online return site said I owed $50 more for 2 days and gas and dirty vehicle( none of which was true). I called customer service who didnt answer after 20 minutes. I signed in for live chat which also didnt respond after 20 minutes. I checked my bank acct. And the estimated amt. For rental had already been withdrawal so I was expected to pay 137+ to finish return procedure. It took me 90 minutes just to drive back and forth with my own vehicle and now have to get this resolved somehow. Horrible experience

Lori G. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

The people at Rikers went above and beyond to accommodate our special need. They were courteous and very efficient. Excellent customer service!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
2.0

I was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn't make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn't good business. I will go with Penske next time

gary R. 
Rating:
5.0

Good people

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Gregg W. 
Rating:
3.0

The right side light worked only as a running light no turn signal ! And we wanted an appliance dolly all we got was a utility dolly!!

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
3.0

Customer did not leave a comment.

Theresa J. 
Rating:
5.0

Friendly

JESSE T. 
Rating:
4.0

the facility is a used appliance store so there's lots of "stuff" around; personnel were helpful and accommodating, though, and made the UHaul pickup process easy

Lori P. 
Rating:
5.0

Messages from U-Haul were confusing when I checked the rental in at 4:06 p.m. U-Haul sent me a message saying that I had just checked the auto out at 4:06 p.m. and I had 6 hours to return it seem confusing to me but they said everything was fine at rikers

Eric C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Nothing!! The service I received was excellent and I got everything I needed!

Rebekah H. 
Rating:
4.0

leanne was wonderful i did a call back and they checked everthing in due to i dropped it off after hours

PAULA A. 
Rating:
1.0

Will never go there again and will forever warn anyone not to go there,

MARK K. 
Rating:
4.0

Customer did not leave a comment.

Virgil G. 
Rating:
5.0

Customer did not leave a comment.

Lorraine R. 
Rating:
5.0

Customer did not leave a comment.

Leann S. 
Rating:
5.0

Everything was great, they helped me get things on the road and it was easy to return using the online method! Thank you!

LANCE L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

The staff was very friendly and helpful. After the rough experience I had with the truck they were very accommodating and kind

Kyle B. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Self check in is a hassle, we shouldn't be charged if we don't want to do self check in or if we can't.

MELLONY B. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN R. 
Rating:
2.0

Customer did not leave a comment.

Christian W. 
Rating:
5.0

Good customer service at this location.

Hien P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Friendly professional and informative

FRED P. 
Rating:
5.0

Great location. Great people!

CASEY B. 
Rating:
5.0

Customer did not leave a comment.

LEANN S. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

LOLA K. 
Rating:
5.0

It was my first time getting a uhaul but this Riker's made it so much easier than I thought! I even got a call an hour before pickup letting me know it was all ready, I appreciated that :) the lady who helped me there was super helpful , thank you!! Should I need a uhaul again I know where to go!

KRISTIN M. 
Rating:
5.0

Keep up the good work

Donald E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top