Customer Reviews for Rideout Motors Sales & Service LLC
(U-Haul Neighborhood Dealer)

622 comentarios

225 W State St   Lehi, UT 84043

(801) 768-1484

Horario de oficina

  • Mon-Fri: 9 am–7 pm
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 2/23/2025: cerrado
  • 4/29/2025: 9:00 a. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 768-1484

225 W State St
Lehi, UT 84043

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–7 pm
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 2/23/2025: cerrado
  • 4/29/2025: 9:00 a. m. - 4:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Robert B 
Clasificación:
5.0

El cliente no dejó un comentario.

PETELO T 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM A 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY M 
Clasificación:
5.0

Excellent service

LAURA C 
Clasificación:
4.0

Location was good and rep was helpful. The truck broke down partway through my rental so I cannot say the truck is well maintained but I don't know if that's on the location or on uhaul.

CARSON C 
Clasificación:
1.0

El cliente no dejó un comentario.

MAYUR P 
Clasificación:
4.0

Guy was awesome. Made us super easy

RHETT B 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT M 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F 
Clasificación:
3.0

Equipment was dirty with debris in the cab of the truck and dirt throughout the truck bay.

TAYLOR D 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith T 
Clasificación:
5.0

Left front tire was balding. I had to stop 3/4 of the way for roadside help to change the tire because tire had begun to bulge and show the metal belts from wear

JEFFREY M 
Clasificación:
4.0

Only thing that was rough was that the truck was late. I was also told to park on the street because it would be clear, but there was still another truck I had to work around.

AUSTIN G 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L 
Clasificación:
5.0

Keep up the good customer service.

HARVALENE S 
Clasificación:
1.0

Unless you get to work with Zack… this location is SO incredibly rude. I was accused of STEALING the UHAUL that my key fit I've told myself before… Never again. Drive to the next one. Take Uhaul from them!!

KILEY G 
Clasificación:
5.0

La atención por parte del personal fue excelente, y el vehiculo facilitado cumplió con mis espectativas...

ROBIN T 
Clasificación:
5.0

El cliente no dejó un comentario.

VERLANA L 
Clasificación:
5.0

Maintain how awesome you're already performing. Remember you're amazing and that we appreciate you being genuine. Thank you for the help and honesty with the quote and budget.

WILLIS N 
Clasificación:
5.0

El cliente no dejó un comentario.

BYRON B 
Clasificación:
4.0

I requested a dolly for this rental and I was not given the dolly. Maybe next time the customer service could ensure the rented items are inside the truck.

Casey S 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M 
Clasificación:
2.0

Location added cleaning and gas fees increasing final cost from $35 to over $50. This would make sense except I barely used the back of the truck (1 10ft beam, sweeping the whole trailer after) and drove it a total of 5miles (topping it off with half a gallon of gas before returning) Contacted the location who said there was nothing they could do but I could contact U-haul directly. On calling customer service the rep was as confused as I was about the extra fees and removed them without question. Felt like they were trying to slip in extra charges to intentionally nickel and dime me. Hoping I wouldn't bother or notice the extra charges. Not something I've experienced from other U-Haul locations. For that reason I'd try to avoid this location and wouldn't recommend it to anyone.

JACOB S 
Clasificación:
5.0

El cliente no dejó un comentario.

MARALEE S 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL G 
Clasificación:
4.0

The service was fantastic, the truck need to be a little bit more clean.

HARVEY S 
Clasificación:
5.0

The parking lot was a little bit crowded but I managed to park it inside, also if it's possible to park rentals outside on the street, putting some signs could be helpful, I saw one truck parked outside but I wasn't sure to park it like that so I preferred to park it inside of the lot. Overall, the customer service, the equipment and the process in general was quick, easy and no complications at all. ¡Gracias!

JORG B 
Clasificación:
5.0

Great customers service. He knows what his doing.

FRANCISCO V 
Clasificación:
3.0

El cliente no dejó un comentario.

Annaca H 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia W 
Clasificación:
1.0

El cliente no dejó un comentario.

KAROLEE L 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke J 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared W 
Clasificación:
4.0

El cliente no dejó un comentario.

james r 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine R 
Clasificación:
3.0

Include requested equipment in the truck. None of the equipment I reserved was in the truck.

Jonathon T 
Clasificación:
1.0

The guy working at this location was rude and completely disrespectful. I was at the location at 7:30am trying to get my truck (not his fault) and was on hold or talking to phone agents for 2 hours trying to get my truck. When I finally got it, the app made me go INSIDE to get a key. What's the point of the app?? I had to wait in line behind 8-9 people when I should have been able to just get the key remotely. My truck broke down later in the day and the guy who worked here said "well too bad. You should have signed up for roadside assistance but you declined it". It was an engine issue NOT a flat tire, accident or anything of my doing. Your trucks should be functional. When I got into the truck initially it took me 4 times to crank the truck to turn on. The same thing happened after we loaded the truck and then when I went to go back and re-load again it wouldn't even turn on. The whole experience was bullshit and I might never use U-haul ever again. I couldn't even use the truck for the entire duration of my reservation yet still had to pay full price.

Brianna A 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark S 
Clasificación:
2.0

El cliente no dejó un comentario.

Tyler V 
Clasificación:
2.0

Getting in and out of the lot is a nightmare. Would definitely spend an extra 10 minutes driving to another location.

Nicholas H 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarod M 
Clasificación:
5.0

Had a great experience with the rental. Would rent at this location again.

Todd B 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H 
Clasificación:
5.0

El cliente no dejó un comentario.

Alain A 
Clasificación:
5.0

K

Jorge M 
Clasificación:
5.0

The only part that could have been a touch better was the windows and windshield were a bit bug covered and dirty. Other than that the space for loading was clean and perfect for what I needed. All and all I'd recommend using this location.

David M 
Clasificación:
1.0

The guy that was in charge was an absolute jerk. I would not want to ever go there again.

Stephen E 
Clasificación:
1.0

Owner was lazy and rude. Made me back up the truck to park in the lot with no spotter because he was too lazy and didn't want to do it himself. Charged me a clean up fee because a couple blankets weren't folded to his liking when nothing was ever mentioned about folding blankets until I was leaving. He was a total jerk about it. I've never had this issue with U-Haul before. I'll never rent from that place again and it soured my opinion of U-Haul. Zero customer service.

Chad A 
Clasificación:
3.0

The driver side seatbelt buckle was not good condition. Had to push the button in several times for it to release and then put the buckle into the latch for it to work most of the time. The inside of the cab and the back of the truck had not been cleaned from the prior group. The vehicle function well, which was nice.. Being checked out after finally finding The correct location took a while to find because we were given different locations With our online registration. Also I had to keep repeating myself over and over when I showed up and had to go through the registration multiple times.

Jordan F 
Clasificación:
4.0

El cliente no dejó un comentario.

Sosefina T 
Clasificación:
3.0

El cliente no dejó un comentario.

Jake F 
Clasificación:
2.0

Truck had crushed box in cab, dents all over. Was charged late fee, when I expressed surprise, representative just walked away with out explaining

Daniel L 
Clasificación:
1.0

I did not get my UHaul at the time I reserved and the man at Rideout Motors was horrible to deal with. I have never had such a poor customer experience. I will never work with this location again.

Tyler W 
Clasificación:
5.0

El cliente no dejó un comentario.

Joeseph O 
Clasificación:
2.0

Parking lot was super muddy because it rained for 3 days

JUSTIN B 
Clasificación:
4.0

This location was great, but the Uhaul online experience was MISERABLE. My reservation on the site did not appear on the location's database (despite the charge appearing on my card), so the vehicle I reserved was unavailable for me when I arrived on time to check it out. When I attempted to return the vehicle after hours as scheduled using the website, I was stuck in a loop of uploading a picture of the vehicle condition, uploading the next picture, and then having my progress wiped and having to start over again. Finally I reloaded the page to start from scratch, but my rental was no longer visible and I was unable to view or complete the check in at all. In short, the location and employee I worked with were great, but the online system is terribly buggy and cost me an extra extra hour or two on moving day.

Daniel R 
Clasificación:
4.0

Easy rental and friendly location.

Joseph N 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlinda P 
Clasificación:
2.0

3 out of 4 tires were nearly bald. The guy renting the trailer didn't seem too concerned and said that a service truck could come fix them the next day. Obviously this location doesn't inspect their equipment or care about customer safety.

Michael W 
Clasificación:
5.0

All was great! Happy with all the service highly recommend

Juan J 
Clasificación:
4.0

Please don't let the customer pull out a 26 footer from parking. Pls keep it ready at the door for pick up. Gracias.

Adhik P 
Clasificación:
5.0

El cliente no dejó un comentario.

grace k 
Clasificación:
4.0

El cliente no dejó un comentario.

David H 
Clasificación:
2.0

It's serve youyself and good luck from there. $25.99 turns into $200 really fast.

Michael F 
Clasificación:
5.0

The after hours pickup was overly complicated and inconvenient. To have to take a picture of myself, my drivers license, to take my location, AND then to have to call close relatives (at 530am) was dreadful. The previous data collection should be sufficient. Not only that but the U-Haul number used comes up as spam or scam likely, and the phone call itself is redundant. The location was great, but the calling should only be required if the previous data can't be received. 0 stars on the set check in. 5 out of 5 for the location.

Isaac N 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberto j 
Clasificación:
5.0

Superb service, knowledgeable, patient, very nice group.

Stephen L 
Clasificación:
5.0

Great people here awesome job!!

Rebekah W 
Clasificación:
1.0

The area where equipment is kept is a mud bog, and is impossible to return a trailer to, as its a narrow driveway, off a busy highway, blind on both sides (house on one side, tree on the other) and only one way in and out. Manager/owner was a complete jersey, wouldn't answer any questions, just pointed to emails from UHaul. Tried to add Safeguard, which was declined on the original order, then took 10 minutes to remove. Dismissed a valid concern about damage to the trailer that could have caused the tire to rub and/or puncture, and corresponding request to swap equipment (they 3 other identical trailers without damage. And not a big UHaul supporter. I told him if I damaged the trailer, I'd buy it, and he said "You definitely don't want to buy one trailer from Uhaul" indicating they are trashed. Will never rent here again.

Dale Q 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S 
Clasificación:
1.0

The truck was entirely boxed in and I couldn't pick it up at 8:30AM as scheduled and had to wait over half an hour to get my truck which threw off the timing of movers who were coming to my house. Also the lot is just a muddy yard.

Bryan A 
Clasificación:
2.0

The lot was very muddy and not very easy to access. Needs improvement.

Jared W 
Clasificación:
3.0

El cliente no dejó un comentario.

Byron B 
Clasificación:
3.0

There shoud be signage as to whee the office is in relation to where you actually drop off the vehicle- The drop off location was quite muddy and it wasn't obvious as to where to park.

Karen A 
Clasificación:
2.0

When I arrived the pick up the truck, the person helping me acted surprised that I was there and that I had a reservation. Said he hadn't even looked at the available trucks and that most of them were stuck in the mud and unavailable. Acted more put out than anything. Truck was very dirty on the inside. Smelt like weed. I was afraid to even touch anything on the inside. The parking area for the trucks was unorganized. When he asked if I was leaving my car (since it was a quick local rental), I said I guess in the street and he said good, because that was the only spot. They also run a car dealership and wasn't about to let me park there. Overall, it wasn't the best experience. Could have been much better with a little more effort. Probably would look to rent from somewhere else before V renting from them again.

Neil O 
Clasificación:
1.0

Had a mobile pick up at 9, showed up and the app wouldn't allow me to check in due to the person running the place not even having the equipment ready and once I brought it up the person acted like I should wait since they just opened up. I declined all coverages for this trip and yet upon receiving my receipt it looks like I was charged $10-11 for a coverage, the worker must have added it to make more money which is shady. I will rent elsewhere due to this experience

Jakob D 
Clasificación:
1.0

My car got stuck in the mud trying to return the trailer, luckily I had 4 wheel drive. But I won't go back there until there's concrete.

Mitchell B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob L 
Clasificación:
4.0

Truck smelled like cigarette smoke but no fault to the facility - I'm sure it was the person who rented the truck before me.

Stephanie F 
Clasificación:
1.0

Yikes. Won’t rent here again.

Kelsi G 
Clasificación:
5.0

Gravel or something so the trailer doesn’t sink down into the mud when unhitching from the vehicle.

ZACHARY F 
Clasificación:
2.0

I did not feel that the signage for the lot was acceptable. After being told by an employee where the lot was, I saw the signs, which led me down an unpaved drive to the back of the property. The lot to park equipment was not lit. The lot was also muddy.

Paul R 
Clasificación:
2.0

The service was fine, but all the trucks were kept in a dirt parking lot, which had become a giant mud puddle when I went to pickup the truck. This location desperately needs a better parking/storage location for the trucks.

Eric S 
Clasificación:
2.0

Trucks were dirty and parked in a muddy backyard lot. One of the larger trucks was stuck in the mud and the guy who rented it had to dig it out with a shovel.

Adam W 
Clasificación:
1.0

The trucks are parked in mud (so the interior floor was covered in mud). The young man at the counter was nice enough when I picked up my truck, but he had me get my own appliance dolly and take it to the truck. Then, the way Rideout is situated...the truck was facing southwest when I picked it up...but I figured there was a place to turn around back in their lot - there was NOT room. So I had to back a 20' truck out onto State street - a very busy, 5-lane street (and the young man at the counter didn't say ANYTHING about needing to back out, certainly didn't help back me out, etc.). So weird. Then, when I returned it, I walked up to the counter, no one was in the office that I could see. Then I hear a faint voice to my right ask if I was returning equipment. I looked around the corner and saw a guy at a desk, working on a computer. I said yes, and without any eye contact whatsoever, he invited me to just leave the key on the counter, and said I'm good. Really weird customer service experience.

Brad R 
Clasificación:
1.0

The people were very rude, especially the lady who was there serving, I do not recommend this place nor will I go here again.

Rosy S 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT S 
Clasificación:
2.0

El cliente no dejó un comentario.

Blair B 
Clasificación:
5.0

El cliente no dejó un comentario.

Edita B 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah C 
Clasificación:
4.0

El cliente no dejó un comentario.

Mayalen L 
Clasificación:
5.0

Nada everything was great in Utah and in La Habra.

Matt C 
Clasificación:
1.0

The person there doing the check ins did not care that he did not have the full reservation. We reserved a vehicle transportation trailer and he did not even care that we did not and could not get one. The uhal was left dirty garbage in the cab. The back was not swept out. The check engine light came on and the vehicle was not maintenances at all. There was no windshield washer fluid causing hazardous driving conditions.

Nathan E 
Clasificación:
1.0

The people there are rude and disrespectful. In person they are short with people and act like they are better than everyone. We called to get help on returning our truck and all they said was follow the green sign or there is nothing we can do or you get charged for help. They are so rude and not helpful they are short and again so disrespectful I would not recommend this place to anyone ever again. If I was uhaul I would pull their license to be a uhaul distribution place.

Elyse G 
Clasificación:
1.0

Clean the truck, make sure is in good condition before giving it to the customer, also, make sure is the right truck, we had to get the smaller one because even though I made the reservation to have the 15' one the person said ups sorry it looks like we don't have it but you can get a smaller one. Also, the tank wasn't full when we got it.

Priscila P 
Clasificación:
3.0

Better parking

Ruben S 
No se han enviado comentarios para esta ubicación.

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