Customer Reviews for Richter Self Storage Of Grandville
(U-Haul Neighborhood Dealer)

274 reviews

2900 Wilson Ave SW   Grandville, MI 49418

(616) 735-2537

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 735-2537

2900 Wilson Ave SW
Grandville, MI 49418

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott E Wolford 
Rating:
3.0

Enclosed trailer leaked! Everything inside was soaked.

Charles Morris 
Rating:
5.0

Josh and Lucas are very helpful when renting at UHAUL. There is hardly ever a wait, and get my equipment promptly. This is by far my favorite location to rent from.

Jason Babiak 
Rating:
5.0

Customer did not leave a comment.

Edward Covert 
Rating:
5.0

The company did not open on time and that put me behind picking up the truck

David Brandsen 
Rating:
5.0

Customer did not leave a comment.

Ryan Sytsma 
Rating:
5.0

Cannot improve on perfection. Guys are always prompt and in good moods. In this day and age they are a breath of fresh air.

Eric Nelson 
Rating:
1.0

Used after hours app. When I reached the signature page the box that I needed to check to accept terms would not let me click the check box to continue. Called for support And was on the phone for 2 hr 45 min trying to get someone to help me only to after this much time was hung up on. Called back and asked for a supervisor. She was able to do a work around and I finally was given the box/combination to receive the key to the truck. Aweful experience.

Robert Leatherman 
Rating:
4.0

Customer did not leave a comment.

SARAH HUSMAN 
Rating:
5.0

Customer did not leave a comment.

RACHEL KARA FELLOWS 
Rating:
5.0

The engine on the 26' truck that I rented misfired constantly and has struggles getting to 55 MPH. I drove it 90 miles and put in 16.8 gallons for a 5.36 MPG rating. I'd estiamte that truck should get 8-10 MPG, so I spent 32% to 46% more in fuel than if I had driven a well maintained vehicle. I drive like an old man who is very conscious of what it takes to get good mileage. I reported this to the location rep and he said he would see if he could discount the mileage. It didn't happen. I do thank this location for upgrading me from a 20' to 26' last minute. Much appreciated.

Mark Buteyn 
Rating:
5.0

Customer did not leave a comment.

Rusty Richter 
Rating:
5.0

Good condition and served to my needs

Joy Buuri 
Rating:
4.0

They did great

Mickinley Dambro 
Rating:
5.0

Customer did not leave a comment.

Ralph Hutton 
Rating:
2.0

Customer did not leave a comment.

Scott Schmidt 
Rating:
2.0

When you call to confirm a reservation, you should tell me THEN that I have to pick up the truck via app, rather than letting me think there will be a person at the business to help make it easier

Brandon Ammerman 
Rating:
5.0

Customer did not leave a comment.

betty Sullivan 
Rating:
3.0

When i got the unit he had pulled the keys out of the lock box which was whatever my issue is the fact that i rented this to move to clean couches to a family member who needed them and had to go and buy tarps becasue of the dirt and to keep it short whoever had it before had a lot of dirt and what seemed like pet hair that was left when i got it. Yes i should have checked but i was stressed and in a rush. Other than that no big issue. Jst expect if i pit in for a truck a month in advance it at the vary least be somewhat clean.

Elbert Alexander 
Rating:
5.0

Customer did not leave a comment.

DENISE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

PAUL C SLUITER 
Rating:
5.0

Customer did not leave a comment.

Ryan Leaventon 
Rating:
5.0

Customer did not leave a comment.

Prudy Sanchez 
Rating:
5.0

Overall a great experience. Courteous staff and excellent equipment for a good value.

Scott Hop 
Rating:
3.0

They closed early 11/17/23! I and another customer were there before 5pm and no workers were there and doors locked! Plus I had problems picking up truck on 11/16/23. U-Haul corporate changed my pick up location and instead of $185, Josh said $395! The corporate office had changed my pickup location on 11/15 from Wyoming to Granville MI, but they also changed my rental from a round trip to a one way, which caused the price difference! I called the main reservation line (corporate). I had to wait on hold more than 10 minutes then Brandy got it straightened out after another 20 minutes on the phone. Very frustrating!

Cheryl Loubert 
Rating:
5.0

Very friendly,helpful customer service. Great people to work with

Stephen Wells 
Rating:
2.0

Check engine light was on. One of the guages on top of the dash didn't work. Back of the truck was dirty and had blankets all over and not folded upon pickup. I needed it before open and was not told which lockbox my keys would be in or the combination for the lockbox ahead if time. I had to call customer service and be transferred to someone to get it. Also, this isn't the locations fault but the app is very slow to load and not very easy to navigate.

Brooke Love 
Rating:
5.0

Customer did not leave a comment.

jeffrey elzinga 
Rating:
5.0

Great service

Anthony Mathiasz 
Rating:
4.0

Customer did not leave a comment.

James Wernet 
Rating:
1.0

24/7 pick up was not ready and had to wait and hour for office to open.

Amanda Bush 
Rating:
4.0

The truck was on E when I got it which was awkward because if I had needed to get gas I would have had no idea how much to get to cover what I would need to use.

Matt Lubbers-Moore 
Rating:
5.0

Customer did not leave a comment.

GERD HANSMA 
Rating:
5.0

Quick, Easy, No Hassles. The hardest part was finding the gas tank to fill up the truck when I was done. I should have looked for it, before I pulled into the gas station. :-)

jon lunderberg 
Rating:
3.0

Customer did not leave a comment.

Nicholas Dutmer 
Rating:
5.0

Great experience.

Bridget Conley 
Rating:
5.0

Customer did not leave a comment.

Ryan Leaventon 
Rating:
4.0

Customer did not leave a comment.

Carlos Armesto 
Rating:
5.0

Excellent service. very kind and helpful with a variety of questions

Nicole Holdwick 
Rating:
3.0

The door was locked at 1:00 pm when I returned the vehicle. Wasn't told this might happen.

James Wade 
Rating:
3.0

Didn't get the dolly are requested, I also noted that in the app and was still charged for it.

Josh Lach 
Rating:
5.0

Customer did not leave a comment.

Alexander Wilson 
Rating:
5.0

Customer did not leave a comment.

Joe Te 
Rating:
5.0

Customer did not leave a comment.

Christine Walker 
Rating:
5.0

Customer did not leave a comment.

Gary Matthysse 
Rating:
5.0

Everything was easy, simple, and smooth. Genuinely a super convenient business model with a relatively cheap cost.

Carson Lehmann 
Rating:
5.0

Customer did not leave a comment.

Alexander Wilson 
Rating:
5.0

Customer did not leave a comment.

Gary Matthysse 
Rating:
5.0

Customer did not leave a comment.

Cameo Valentin 
Rating:
4.0

The truck I rented was leaking oil. It leaked two spots of oil on my new driveway. Please call me for a follow up. I did take pictures.

Tyler Billow 
Rating:
5.0

Excellent experience, service was quick and on point. Far less chaos than going to a big U-Haul center. I would recommend this location for service and convenience.

Gregory Lynas 
Rating:
5.0

Customer did not leave a comment.

Michael Muniz 
Rating:
5.0

Customer did not leave a comment.

Lucas Hall 
Rating:
3.0

Customer did not leave a comment.

David Cooper 
Rating:
5.0

The rental was quick and easy - and less expensive than other trailers (same size). I have used u-haul in the past and will continue to use them for future needs.

Ken Vlasity 
Rating:
5.0

James and Robert were awesome,knowledgeable, and very pleasant to work with!!!

Inez Oberg 
Rating:
5.0

Customer did not leave a comment.

Chris Carr 
Rating:
3.0

Not being forced to do all the check in on my phone. I hate having to do that.

STEVEN CHRISTOPH POVENZ 
Rating:
5.0

Customer did not leave a comment.

JENNIFER DESSER 
Rating:
4.0

Customer did not leave a comment.

Jerry Hall 
Rating:
5.0

People parked the other trucks with a ton of extra room in between them.. but was just narrow enough to not be able to fit another uhaul in between. It took up the entire parking lot.

Samuel Boudrie 
Rating:
5.0

It was an easy drop off

Christopher Lamus 
Rating:
5.0

Fast service. Friendly. I will continue to use this location as needed. Good experience. Thank you, Eric

Eric Nelson 
Rating:
4.0

Customer did not leave a comment.

Paul Burris 
Rating:
5.0

Close and excellent service

Shanna Misiak 
Rating:
5.0

Great service

BILL BLAIR 
Rating:
5.0

Customer did not leave a comment.

Mark Roth 
Rating:
4.0

Customer did not leave a comment.

mark kalbaugh 
Rating:
4.0

Customer did not leave a comment.

Michael Varterasian 
Rating:
5.0

I forgot the guy’s name at the counter, but he was cool. Took care of everything professionally.

Tyler Jones 
Rating:
5.0

Customer did not leave a comment.

Ann Green 
Rating:
5.0

Customer did not leave a comment.

Devon Gibson 
Rating:
5.0

Dropped off just after closing. Facility was closed but the man on the phone was very nice and helpful.

MITCH BERG 
Rating:
5.0

Customer did not leave a comment.

Kevin Kelley 
Rating:
5.0

Customer did not leave a comment.

Anthony Helsen 
Rating:
5.0

Customer did not leave a comment.

Kimberly Roest 
Rating:
5.0

Customer did not leave a comment.

Kevin Marsiglia 
Rating:
5.0

Great staff. Very helpful.

Rusty Richter 
Rating:
5.0

Lucas is a great help. He also helped me with my storage units and everything was super easy and smooth. I will always come back to use Richter storage and UHaul for sure.

JASON LUPO 
Rating:
5.0

Customer did not leave a comment.

Michael Parks 
Rating:
5.0

It was a great experience...the van I needed was ready on time. When I returned it, all I had to do was hand over the key--no waiting and pleasant staff. Very easy to get to.

Karen Malmsten 
Rating:
4.0

Customer did not leave a comment.

Daniela Aguilar 
Rating:
5.0

This is the best place in the area to rent a U-Haul truck and get storage. I would highly recommend it to anyone.

ALEC JOSHUA RICHTER 
Rating:
5.0

Customer did not leave a comment.

Laura Korienek 
Rating:
5.0

The staff here was great. Very helpful.

Rusty Richter 
Rating:
5.0

Customer did not leave a comment.

Kendall Fosler 
Rating:
5.0

Customer did not leave a comment.

Tom Walworth 
Rating:
4.0

Customer did not leave a comment.

Richard Anderson 
Rating:
3.0

Dark outside

Christopher Bajema 
Rating:
5.0

G2G in my book. Quick and dirty the way things should be!! Truck was ready when I got there and things were a breeze. Highly recommended your location 👍

rob rood 
Rating:
2.0

Customer did not leave a comment.

Jordan Crawford 
Rating:
5.0

Very quick and convenient.

CHAD LANDIN 
Rating:
5.0

No improvements excellent pick up. The person on duty was VERY helpful! Thank you

William Bratcher 
Rating:
4.0

Customer did not leave a comment.

Juan Castillo 
Rating:
5.0

Customer did not leave a comment.

Rajvardhan Patil 
Rating:
5.0

Customer did not leave a comment.

John Otto 
Rating:
5.0

Customer did not leave a comment.

George Cavadeas 
Rating:
2.0

had I know there would have been over the top EXTRA charges involved, like saying its $19.95 for 4 hours and ending up paying $69.95, I NEVER would have rented the van. I ended up paying more for the van than the reason I needed the van. When I left with the van it was $46.00, when I was sent the final receipt it was $69.95. RIP OFF. Plus when I left with the van the guy checking me out said the tank is FULL so it must be returned as FULL. When I got in the van it read 3/4 of a tank full, so I took a photo of it. I ended up putting $16.00 of fuel in the van. So basically i ended up paying close to $85.00 for the entire 4 hours. I spread the word to friends and family about how the extra charges are tacked on at the end and its more costly to rent from UHAUL then say, Home Depot, etc. Seriously way to expensive and those EXTRA charges are ridiculous.

Jody Naimo 
Rating:
5.0

Customer did not leave a comment.

DJ Marco 
Rating:
5.0

Customer did not leave a comment.

Chris Tremain 
No reviews have been submitted for this location.

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