Having issues with Uhaul bc we had a one way rental from MI to MA and now we are being told that our contract was for an in town rental and are being charged for a wrong location drop off. I contacted Uhaul and spoke to 2 agents on the day of pick up to reconfirm a one way rental before we left with the equipment and was told by both agents that we had a one way rental and no one was sure why I was seeing an in town rental. I have again contacted Uhaul to try to remedy this matter as we now have a $300 bill and am waiting for a manager to contact me in regards to this mess. I use Uhaul for 99% of my moves which is quite often and have never had such a cluster to deal withKrista A.
Customer Reviews for Richter Self Storage Of Grandville
(Distribuidor de U-Haul del vecindario)
Grandville, MI 49418
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.vicki M.
Everything went smooth and hassle free!Eugene R.
El cliente no dejó un comentario.Kenneth C.
We had a great experience. The app locked up on me, but still made the reservation. Something locked up in the computer system and wouldn't release the reservation. But after the Uhaul made a phone call, all was straightened out and we had a flawless move. GraciasDelia S.
Best u haul I've ever been to.Robert Z.
There was a little confusion for me in returning the truck because the ap wasn't working correctly, but when I called Richter a couple days later, they were extremely helpful and got it all sorted.Rodney K.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Patrick B.
El cliente no dejó un comentario.Samuel D.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Scott H.
Driver seat smelled like urineErica C.
El cliente no dejó un comentario.CHRISTINA CATHER S.
El cliente no dejó un comentario.Della W.
El cliente no dejó un comentario.Cody V.
El cliente no dejó un comentario.Alexandria C.
El cliente no dejó un comentario.Jorge S.
El cliente no dejó un comentario.DENISE KAY B.
El cliente no dejó un comentario.Andrew K.
Josh is awesome! Promote ahead of peers!Anthony W.
El cliente no dejó un comentario.Kendra L.
El cliente no dejó un comentario.Ruthann K.
El cliente no dejó un comentario.Kendalleric S.
People were great, trailer was horribleCHRISTOPHER ALAN M.
The staff at the Grandville location are the absolute best! I wouldn't rent anywhere else. Very pleased with my rentals from Grandville Central Storage.Ricky M.
El cliente no dejó un comentario.Kenneth E.
El cliente no dejó un comentario.Ricky M.
The tire shredded on the car trailer on the way to our destination and it threw us off our schedule by 2 hours. The repair response was great but we were told that other tires looked bad but they do not replace them until they blow. That was very disturbing and dangerous. UHAUL should do a better job in maintaining and preventing issues like mine.BRANDON PHILLIP D.
El cliente no dejó un comentario.ROBERT LEE D.
I wish I knew that the fuel level was less than a quarter tank.Stephen S.
El cliente no dejó un comentario.Angela Z.
El cliente no dejó un comentario.GREGG ALAN N.
El cliente no dejó un comentario.cecil S.
El cliente no dejó un comentario.Matthew B.
I dropped off through the app so I didn't talk to anyone, or go inside. Very easy drop off!Beth K.
Friendly staff, excellent vehicle, and no surprises.........I can't think of anything you could do to improve. A perfect experience and I will be back.RICKY L M.
No complaints. Time to pickup and drop off were quick. Equipment (trailer) was in good order and worked well.Daniel K.
Quick return and staff were friendly and helpful.DAVID L.
El cliente no dejó un comentario.Gordon K.
Easy drop off and said he would take care of the trailer issues so the next person didn't have to deal with them.JESSE E.
El cliente no dejó un comentario.Tyler D.
The lack of professionalism in the employee was disappointing. We got extra equipment from the location & he pointed across the room at what we needed rather than helping gather it. Also, in regards to COVID 19 - no mask was worn by the employee or any other consideration for customer safety.Richard G.
El cliente no dejó un comentario.Ted H.
El cliente no dejó un comentario.Enrique C.
The employees working the desk were friendly and accommodating, but did not seem certain about that location being my specific location. There was a lack of clarity on the drop off location. I was told in Rochester to drop off at the Wyoming, Mi site (they needed the car dolly) and that the paperwork would have the address. The paperwork said Grandville, Mi was the drop off, but no specific address was listed. I called the Grandville, Mi office. They told me to just drop it off there, so I did.Andrew W.
Jack was great. He did everything he could to be helpful and make life easier for us. I would definitely recommend this U-Haul location to anyone and use them again.Sean R.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Dulce A.
Very respectful and politeEfreen M.
El cliente no dejó un comentario.BRADLEY EDWARD S.
Used a trailer for a day, equipment was clean and good as expectedJohn K.
El cliente no dejó un comentario.patrica W.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Ken H.
El cliente no dejó un comentario.Rose W.
El cliente no dejó un comentario.James H.
Josh was pleasant and helpful when arranging for rental. He explained options and helped us make the best choice for our moving need. The process went smoothly from pick-up to return.Jeff B.
El cliente no dejó un comentario.RAYMOND ELLIOTT B.
El cliente no dejó un comentario.RAYMOND ELLIOTT B.
El cliente no dejó un comentario.Colleen B.
El cliente no dejó un comentario.Scott G.
Not a thingBrenda G.
Fast check out and turn in very friendlyMalcom B.
Actually be present when during posted office hours. I was unable to unhook my trailer and no one was present to assist. I showed up during open hours. Very disappointed.Ryanpatrick D.
Josh was great. I will definitely be back. Gracias.James W.
Very friendly and helpful people at the location, but U-Haul's endless pitching of add on services and products during rental application is super annoying.Adam D.
El cliente no dejó un comentario.Mariah S.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Karyn C.
El cliente no dejó un comentario.Martin B.
El cliente no dejó un comentario.Angela W.
Hire more people like the two young men at the Grandville location. Very helpful young men!Michael G.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.STEVEN PHILLIP B.
El cliente no dejó un comentario.CHRISTOPHER MARS B.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Craig K.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Michael M.
I was shocked when I opened the truck at the storage unit to find there were no straps to secure furniture. I assumed that was a normal thing trucks came with. If it's not I would suggest your customer service person make a routine inquiry if those need to be added. Other than that everything was great about my experience.Jennifer V.
I wasn't sure where to park, but otherwise good.Christopher M.
Great to work with, drop off was a breezemike S.
El cliente no dejó un comentario.Cynthialynn K.
Maintaing a wide selection of equipment.Richard G.
El cliente no dejó un comentario.Kimberly N.
El cliente no dejó un comentario.Duanej M.
El cliente no dejó un comentario.Kathleen M.
Connect the chains correctly and or use the correct length chainsStephen R.
Doing great gents!Timothy D.
El cliente no dejó un comentario.Ryan P.
Josh is available and ready to help. He easily extended my trailer contract without any concerns. I appreciate his customer service.Jason B.
It could have been a great day if the computer system wasn't down. The young fellow that took care of me was very helpful and reassuring.Stephen S.
El cliente no dejó un comentario.Danny G.
El cliente no dejó un comentario.Schayna P.
El cliente no dejó un comentario.Mark J.
Location was not easy to find without using Google MapsMark C.