Customer Reviews for Richter Self Storage Of Grandville
(U-Haul Neighborhood Dealer)

282 reviews

2900 Wilson Ave SW   Grandville, MI 49418

(616) 735-2537

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 735-2537

2900 Wilson Ave SW
Grandville, MI 49418

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

robert m 
Rating:
5.0

Well run office. Nice folks and good trucks. Great experience from start to finish.

Nathan H 
Rating:
3.0

Very friendly and helpful customer service.

rhonda h 
Rating:
5.0

great location and good people to work with.

Kelton K 
Rating:
5.0

Front left tire was really low on air. Truck drove terrible. Seemed like a really old truck.

Dale F 
Rating:
3.0

Way, way too expensive. Out the door it was over $99 just for one day rental on a 15 foot truck. This should have cost in the $45-60 range.

David H 
Rating:
5.0

Very helpful staff made the trailer pickup and return easy.

Robert F 
Rating:
4.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Customer did not leave a comment.

Scott E 
Rating:
3.0

Enclosed trailer leaked! Everything inside was soaked.

Charles M 
Rating:
5.0

Josh and Lucas are very helpful when renting at UHAUL. There is hardly ever a wait, and get my equipment promptly. This is by far my favorite location to rent from.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Edward C 
Rating:
5.0

The company did not open on time and that put me behind picking up the truck

David B 
Rating:
5.0

Customer did not leave a comment.

Ryan S 
Rating:
5.0

Cannot improve on perfection. Guys are always prompt and in good moods. In this day and age they are a breath of fresh air.

Eric N 
Rating:
1.0

Used after hours app. When I reached the signature page the box that I needed to check to accept terms would not let me click the check box to continue. Called for support And was on the phone for 2 hr 45 min trying to get someone to help me only to after this much time was hung up on. Called back and asked for a supervisor. She was able to do a work around and I finally was given the box/combination to receive the key to the truck. Aweful experience.

Robert L 
Rating:
4.0

Customer did not leave a comment.

SARAH H 
Rating:
5.0

Customer did not leave a comment.

RACHEL K 
Rating:
5.0

The engine on the 26' truck that I rented misfired constantly and has struggles getting to 55 MPH. I drove it 90 miles and put in 16.8 gallons for a 5.36 MPG rating. I'd estiamte that truck should get 8-10 MPG, so I spent 32% to 46% more in fuel than if I had driven a well maintained vehicle. I drive like an old man who is very conscious of what it takes to get good mileage. I reported this to the location rep and he said he would see if he could discount the mileage. It didn't happen. I do thank this location for upgrading me from a 20' to 26' last minute. Much appreciated.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Rusty R 
Rating:
5.0

Good condition and served to my needs

Joy B 
Rating:
4.0

They did great

Mickinley D 
Rating:
5.0

Customer did not leave a comment.

Ralph H 
Rating:
2.0

Customer did not leave a comment.

Scott S 
Rating:
2.0

When you call to confirm a reservation, you should tell me THEN that I have to pick up the truck via app, rather than letting me think there will be a person at the business to help make it easier

Brandon A 
Rating:
5.0

Customer did not leave a comment.

betty S 
Rating:
3.0

When i got the unit he had pulled the keys out of the lock box which was whatever my issue is the fact that i rented this to move to clean couches to a family member who needed them and had to go and buy tarps becasue of the dirt and to keep it short whoever had it before had a lot of dirt and what seemed like pet hair that was left when i got it. Yes i should have checked but i was stressed and in a rush. Other than that no big issue. Jst expect if i pit in for a truck a month in advance it at the vary least be somewhat clean.

Elbert A 
Rating:
5.0

Customer did not leave a comment.

DENISE J 
Rating:
5.0

Customer did not leave a comment.

PAUL C 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Customer did not leave a comment.

Prudy S 
Rating:
5.0

Overall a great experience. Courteous staff and excellent equipment for a good value.

Scott H 
Rating:
3.0

They closed early 11/17/23! I and another customer were there before 5pm and no workers were there and doors locked! Plus I had problems picking up truck on 11/16/23. U-Haul corporate changed my pick up location and instead of $185, Josh said $395! The corporate office had changed my pickup location on 11/15 from Wyoming to Granville MI, but they also changed my rental from a round trip to a one way, which caused the price difference! I called the main reservation line (corporate). I had to wait on hold more than 10 minutes then Brandy got it straightened out after another 20 minutes on the phone. Very frustrating!

Cheryl L 
Rating:
5.0

Very friendly,helpful customer service. Great people to work with

Stephen W 
Rating:
2.0

Check engine light was on. One of the guages on top of the dash didn't work. Back of the truck was dirty and had blankets all over and not folded upon pickup. I needed it before open and was not told which lockbox my keys would be in or the combination for the lockbox ahead if time. I had to call customer service and be transferred to someone to get it. Also, this isn't the locations fault but the app is very slow to load and not very easy to navigate.

Brooke L 
Rating:
5.0

Customer did not leave a comment.

jeffrey e 
Rating:
5.0

Great service

Anthony M 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
1.0

24/7 pick up was not ready and had to wait and hour for office to open.

Amanda B 
Rating:
4.0

The truck was on E when I got it which was awkward because if I had needed to get gas I would have had no idea how much to get to cover what I would need to use.

Matt L 
Rating:
5.0

Customer did not leave a comment.

GERD H 
Rating:
5.0

Quick, Easy, No Hassles. The hardest part was finding the gas tank to fill up the truck when I was done. I should have looked for it, before I pulled into the gas station. :-)

jon l 
Rating:
3.0

Customer did not leave a comment.

Nicholas D 
Rating:
5.0

Great experience.

Bridget C 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
4.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Excellent service. very kind and helpful with a variety of questions

Nicole H 
Rating:
3.0

The door was locked at 1:00 pm when I returned the vehicle. Wasn't told this might happen.

James W 
Rating:
3.0

Didn't get the dolly are requested, I also noted that in the app and was still charged for it.

Josh L 
Rating:
5.0

Customer did not leave a comment.

Alexander W 
Rating:
5.0

Customer did not leave a comment.

Joe T 
Rating:
5.0

Customer did not leave a comment.

Christine W 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Everything was easy, simple, and smooth. Genuinely a super convenient business model with a relatively cheap cost.

Carson L 
Rating:
5.0

Customer did not leave a comment.

Alexander W 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Cameo V 
Rating:
4.0

The truck I rented was leaking oil. It leaked two spots of oil on my new driveway. Please call me for a follow up. I did take pictures.

Tyler B 
Rating:
5.0

Excellent experience, service was quick and on point. Far less chaos than going to a big U-Haul center. I would recommend this location for service and convenience.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Lucas H 
Rating:
3.0

Customer did not leave a comment.

David C 
Rating:
5.0

The rental was quick and easy - and less expensive than other trailers (same size). I have used u-haul in the past and will continue to use them for future needs.

Ken V 
Rating:
5.0

James and Robert were awesome,knowledgeable, and very pleasant to work with!!!

Inez O 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
3.0

Not being forced to do all the check in on my phone. I hate having to do that.

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D 
Rating:
4.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

People parked the other trucks with a ton of extra room in between them.. but was just narrow enough to not be able to fit another uhaul in between. It took up the entire parking lot.

Samuel B 
Rating:
5.0

It was an easy drop off

Christopher L 
Rating:
5.0

Fast service. Friendly. I will continue to use this location as needed. Good experience. Thank you, Eric

Eric N 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

Close and excellent service

Shanna M 
Rating:
5.0

Great service

BILL B 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
4.0

Customer did not leave a comment.

mark k 
Rating:
4.0

Customer did not leave a comment.

Michael V 
Rating:
5.0

I forgot the guy’s name at the counter, but he was cool. Took care of everything professionally.

Tyler J 
Rating:
5.0

Customer did not leave a comment.

Ann G 
Rating:
5.0

Customer did not leave a comment.

Devon G 
Rating:
5.0

Dropped off just after closing. Facility was closed but the man on the phone was very nice and helpful.

MITCH B 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

Customer did not leave a comment.

Kimberly R 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Great staff. Very helpful.

Rusty R 
Rating:
5.0

Lucas is a great help. He also helped me with my storage units and everything was super easy and smooth. I will always come back to use Richter storage and UHaul for sure.

JASON L 
Rating:
5.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

It was a great experience...the van I needed was ready on time. When I returned it, all I had to do was hand over the key--no waiting and pleasant staff. Very easy to get to.

Karen M 
Rating:
4.0

Customer did not leave a comment.

Daniela A 
Rating:
5.0

This is the best place in the area to rent a U-Haul truck and get storage. I would highly recommend it to anyone.

ALEC J 
Rating:
5.0

Customer did not leave a comment.

Laura K 
Rating:
5.0

The staff here was great. Very helpful.

Rusty R 
Rating:
5.0

Customer did not leave a comment.

Kendall F 
Rating:
5.0

Customer did not leave a comment.

Tom W 
Rating:
4.0

Customer did not leave a comment.

Richard A 
Rating:
3.0

Dark outside

Christopher B 
Rating:
5.0

G2G in my book. Quick and dirty the way things should be!! Truck was ready when I got there and things were a breeze. Highly recommended your location 👍

rob r 
Rating:
2.0

Customer did not leave a comment.

Jordan C 
Rating:
5.0

Very quick and convenient.

CHAD L 
No reviews have been submitted for this location.

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