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Customer Reviews for Richter Self Storage Of Grandville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Exceptional service! Professional and very helpful. ¡Gracias!
DAVID MYou know that you are getting great service when the owner is helping you personally with your rental. Always fast and efficient.
JASON LI use Richter Self Storage for all of my moving and storage needs for my small business. They are fast and very convenient even after hours with their convenient lock box where everything can be done online. Other Uhaul Rental places take way too long and can be a hassle.
JASON LPick up and drop off location part of the app could be expanded to cover more of the parking area.
Benny PJosh at the Grandville location was very helpful had great customer service and honored our military discount. Grandville will always be our U-Haul place
MELISSA A10 seconds after we left the windshield wiper stopped working. It was snowing really bad....
SCOTT FI had a very difficult time with the arrival/check-in process, and multiple other small things caused me more frustration than I thought this reservation was worth. 1. I followed all the instructions for turning on my location services, and it took at least 10-15 minutes before it recognized my location. I thought it might've been an issue with the web browser, so I downloaded the app but still had the same problems until it suddenly was working. 2. Taking and uploading pictures of the vehicle took much longer than I thought it should. For the first attempt to upload a picture, it buffered for 20-30 seconds before rejecting the attempt. I eventually gave up and only submitted half the requested photos before leaving the site. 3. None of the additional equipment I reserved came with the vehicle. This was an after-hours reservation, so we then had to take extra time-of which we had none to spare-to return to our home and scrounge up any equipment we had that might work. I asked for a half-dozen furniture pads and a dolly, and the truck bed was completely empty. When the return process asked if all the needed equipment was included and I selected "no," I was still charged for it. 4. The gas tank wasn't full when we picked up the vehicle, so we had to monitor the gas gauge when refueling in order to bring it back to approximately where it was before. It would be much kinder to keep the tank filled between customers. 5. We hadn't yet put our snow brush in our personal vehicle this season, so we had to take extra time to retrieve one from a different location and clean off the vehicle. Including a snow brush and ice scraper in each vehicle would be another kindness to customers during the winter months where snow and ice are common. I was already on a tight time schedule, so the issues above caused unnecessary stress. Otherwise, the truck handled well, and we did complete our furniture moving task. Thanks for reading this and taking the needed steps to improve the experience!
Erika FWent above and beyond for all the times we've rented here. Good people. Thank you.
EMERSON CSuper convenient!!!
JASON LVery nice operation. Helpful staff
Gary JThere was no gas cap and the check engine light was on but it ran fine.
SARAH LHi Josh in the very best in the business Wilson U-Haul store in Michigan ten star
JEFFERY FNo issues, everything went off well.
Phillip WBetter access to the kiosk
Tyler KPssst, don't tell anyone. Quickest Uhaul Rental checkout in town.
JASON LYour checkin by phone is clunky and was kind of a pain. Won't do that again. I felt like I was doing someone's job and I was paying to do it.
Mark VI left my wallet in the truck. 231 670 5280 Tim
TIMOTHY MSuper easy to work with. Really easy to get a trailer without a long wait. Never a line of people waiting to get my reserved rental.
JASON LThey good customer service. Extremely helpful. Could not have been better.
LINDA JThe app to rent and check it back in was really difficult to get to work. The truck did not drive well and had a lot of jerking.
Alexander LSuper friendly and easy!
CHRISTINE AThat was the smoothest checkout I have had at any U-Haul
JEFFREY DThe individual who processed my order at the location did a great job. It was great and efficient!
James SI have no issues with Richter Self Storage, as I really did not interact with them. I chose to use the mobile option to pickup and deliver my U-Haul and wow what a mistake. This was the absolute worst user experience I have ever had. The app kept crashing on both mine and my wife's phone during both steps. Picking up took almost 20 minutes and I couldn't even complete drop off because the app just kept crashing on my phone. For an organization as large as U-Haul, your IT/Systems department should be embarassed. It's 2024 and you don't even have a basic and reasonable customer user experience. PODs blows you away in teh market by a mile.
Sean RAbsolutely nothing! Always a great experience with Richter.
Christine WEasy! Parking lot friendly, quick service, and gas station one block away. Highly recommend this location.
Kevin ROverall not great places to park trucks upon return.
Nathan BLucas offered excellent customer service!
Rhonda HActually I really don't have a comment because customer service work with me real well and that's about all I can say
prestina vWell run office. Nice folks and good trucks. Great experience from start to finish.
Nathan HVery friendly and helpful customer service.
rhonda hgreat location and good people to work with.
Kelton KFront left tire was really low on air. Truck drove terrible. Seemed like a really old truck.
Dale FWay, way too expensive. Out the door it was over $99 just for one day rental on a 15 foot truck. This should have cost in the $45-60 range.
David HVery helpful staff made the trailer pickup and return easy.
Robert FEnclosed trailer leaked! Everything inside was soaked.
Charles MJosh and Lucas are very helpful when renting at UHAUL. There is hardly ever a wait, and get my equipment promptly. This is by far my favorite location to rent from.
Jason BThe company did not open on time and that put me behind picking up the truck
David BCannot improve on perfection. Guys are always prompt and in good moods. In this day and age they are a breath of fresh air.
Eric NUsed after hours app. When I reached the signature page the box that I needed to check to accept terms would not let me click the check box to continue. Called for support And was on the phone for 2 hr 45 min trying to get someone to help me only to after this much time was hung up on. Called back and asked for a supervisor. She was able to do a work around and I finally was given the box/combination to receive the key to the truck. Aweful experience.
Robert LThe engine on the 26' truck that I rented misfired constantly and has struggles getting to 55 MPH. I drove it 90 miles and put in 16.8 gallons for a 5.36 MPG rating. I'd estiamte that truck should get 8-10 MPG, so I spent 32% to 46% more in fuel than if I had driven a well maintained vehicle. I drive like an old man who is very conscious of what it takes to get good mileage. I reported this to the location rep and he said he would see if he could discount the mileage. It didn't happen. I do thank this location for upgrading me from a 20' to 26' last minute. Much appreciated.
Mark BGood condition and served to my needs
Joy BThey did great
Mickinley DWhen you call to confirm a reservation, you should tell me THEN that I have to pick up the truck via app, rather than letting me think there will be a person at the business to help make it easier
Brandon AWhen i got the unit he had pulled the keys out of the lock box which was whatever my issue is the fact that i rented this to move to clean couches to a family member who needed them and had to go and buy tarps becasue of the dirt and to keep it short whoever had it before had a lot of dirt and what seemed like pet hair that was left when i got it. Yes i should have checked but i was stressed and in a rush. Other than that no big issue. Jst expect if i pit in for a truck a month in advance it at the vary least be somewhat clean.
Elbert AOverall a great experience. Courteous staff and excellent equipment for a good value.
Scott HThey closed early 11/17/23! I and another customer were there before 5pm and no workers were there and doors locked! Plus I had problems picking up truck on 11/16/23. U-Haul corporate changed my pick up location and instead of $185, Josh said $395! The corporate office had changed my pickup location on 11/15 from Wyoming to Granville MI, but they also changed my rental from a round trip to a one way, which caused the price difference! I called the main reservation line (corporate). I had to wait on hold more than 10 minutes then Brandy got it straightened out after another 20 minutes on the phone. Very frustrating!
Cheryl LVery friendly,helpful customer service. Great people to work with
Stephen WCheck engine light was on. One of the guages on top of the dash didn't work. Back of the truck was dirty and had blankets all over and not folded upon pickup. I needed it before open and was not told which lockbox my keys would be in or the combination for the lockbox ahead if time. I had to call customer service and be transferred to someone to get it. Also, this isn't the locations fault but the app is very slow to load and not very easy to navigate.
Brooke LGreat service
Anthony M24/7 pick up was not ready and had to wait and hour for office to open.
Amanda BThe truck was on E when I got it which was awkward because if I had needed to get gas I would have had no idea how much to get to cover what I would need to use.
Matt L