Customer Reviews for Rhode's Towing and Repair
(U-Haul Neighborhood Dealer)

728 reviews

2606 E Main St   East Troy, WI 53120
(On Main St West of Hwy 20)

(262) 642-2408

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 642-2408

2606 E Main St
East Troy, WI 53120
(On Main St West of Hwy 20)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super people super service super prices super satisfied!

tim andries 
Rating:
5.0

Customer did not leave a comment.

Billy Bourdo 
Rating:
4.0

Customer did not leave a comment.

Cyrus Maklary 
Rating:
5.0

Professional courteous and quick was a pleasure renting from this location.

jamie blair 
Rating:
4.0

Customer did not leave a comment.

Lee Pellmann 
Rating:
4.0

Customer did not leave a comment.

Brian Hurdis 
Rating:
5.0

Customer did not leave a comment.

flavianne dague 
Rating:
5.0

Customer did not leave a comment.

William Carlile 
Rating:
5.0

Customer did not leave a comment.

scott coyer 
Rating:
5.0

Easy online reservation system. Good people at Rhode's.

David Campbell 
Rating:
5.0

Customer did not leave a comment.

Elliot Salentine 
Rating:
5.0

Nothing to improve. Great interaction and experience!

KURT SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Miller 
Rating:
5.0

Everything was great! Trailer performed as expected customer service was good.

JAMES JOST 
Rating:
5.0

The experience was far better than expectations

Robin Bunting 
Rating:
5.0

Customer did not leave a comment.

Shane Ward 
Rating:
5.0

The Rhode's team is great to work with! Always reliable, helpful and friendly.

PATRICK KLINE 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Marks 
Rating:
5.0

Customer did not leave a comment.

Crystal Kubiak 
Rating:
5.0

We have recently rented from Uhaul on multiple occasions and all of our experiences have been positive ones!

Joe Zewiske 
Rating:
1.0

Stop ripping off your customers

Justin Van Acker 
Rating:
5.0

Very kind and helpful staff.

Jody Timmerman 
Rating:
5.0

Customer did not leave a comment.

Billy Bourdo 
Rating:
5.0

Girls in office very friendly even helped attach the trailer. Will definitely be back. Excellent facility.

John Milne 
Rating:
5.0

Customer did not leave a comment.

Jennifer Kluck 
Rating:
5.0

Customer did not leave a comment.

James Block 
Rating:
5.0

The staff at the pickup location was friendly and helpful and hooked up the trailer for me. The online check-in helped be ready to get moving faster for a hectic day. All went very well.

Ronald Molitor 
Rating:
5.0

Customer did not leave a comment.

Herbert Horn 
Rating:
5.0

Customer did not leave a comment.

Billy Bourdo 
Rating:
5.0

Excellent Staff, very friendly and extremely helpful!!!!!

MICHAEL WORZALLA 
Rating:
5.0

Customer did not leave a comment.

Mike Corpolongo 
Rating:
5.0

Customer did not leave a comment.

RICK OLIVER 
Rating:
4.0

Customer did not leave a comment.

Merrilee Lueder 
Rating:
4.0

Customer did not leave a comment.

Chad Vander Hyden 
Rating:
4.0

Customer did not leave a comment.

Helen Clark 
Rating:
5.0

easy transaction, clean trailer, and assistance with hook up

BOB RICE 
Rating:
5.0

Customer did not leave a comment.

Ken Collett 
Rating:
5.0

Customer did not leave a comment.

Billy Bourdo 
Rating:
5.0

tongue Jacks needed on trailers

Richard Jacobs 
Rating:
5.0

Customer did not leave a comment.

Matt Schmitt 
Rating:
5.0

Excellent service and answered questions with compassion.

Cheryl Edgerton 
Rating:
5.0

Customer did not leave a comment.

Mark Cherry 
Rating:
5.0

Customer did not leave a comment.

Christian Cliffgard 
Rating:
5.0

Customer did not leave a comment.

Nolan Ochs 
Rating:
5.0

Customer did not leave a comment.

Daniel Davis 
Rating:
4.0

Customer did not leave a comment.

Ronald Wojnar 
Rating:
5.0

Customer did not leave a comment.

steven Pasqueno 
Rating:
5.0

Keep up the good work and keep equipment around for customers

Richard Bosworth 
Rating:
3.0

Honor the pick up place from where the uhaul was reserved.

Connie Ross 
Rating:
2.0

bad signage, no direction as to where to go inside of building shop was dirty, rep was nice

Michael Rita 
Rating:
5.0

Customer did not leave a comment.

Steve Pruett 
Rating:
1.0

Refund my mileage I was not told about at two different locations

Colleen Barker 
Rating:
5.0

Customer did not leave a comment.

PAUL KAISER 
Rating:
5.0

Always nice to work with this dealer.

Phill Greenwood 
Rating:
4.0

Customer did not leave a comment.

David Vivian 
Rating:
3.0

Customer did not leave a comment.

Tammy Peterson 
Rating:
3.0

Customer did not leave a comment.

Jeff Strauss 
Rating:
5.0

Customer did not leave a comment.

Tammy Cadman 
Rating:
5.0

Customer did not leave a comment.

Rick Mcnaughton 
Rating:
5.0

Customer did not leave a comment.

Ronald Lynn 
Rating:
4.0

I the drop off location that I wanted because of the distance but it wasn’t too far from my house.

james memo 
Rating:
4.0

Customer did not leave a comment.

Mike Woznicki 
Rating:
5.0

My motorcycle trailer rental went seamlessly. Easy pick-up, easy drop off, and the folks here were very helpful in hooking it up and checking its safety and were very efficient and friendly in getting me in and out. I plan to use them whenever I need to trailer my Harley. The U-Haul trailer was really good quality, too.

MICHAEL RUCINSKI 
Rating:
5.0

Customer did not leave a comment.

Mark Brown 
Rating:
5.0

Chrissy was very helpful and explained the process clearly and thoroughly. Her customer service is awesome!!!!

Judith Atkinson 
Rating:
5.0

Customer did not leave a comment.

NICOLE MEDEK 
Rating:
5.0

Customer did not leave a comment.

BobbiJo Parker 
Rating:
3.0

Customer did not leave a comment.

Charles Helmes 
Rating:
4.0

Customer did not leave a comment.

Chris Tarantello 
Rating:
4.0

See comment above.

GLENN VANEK 
Rating:
5.0

Very friendly and easy drop-off, I had a receipt within a few minutes.

Jacob Thuilliez 
Rating:
5.0

Rhodes took great care of me (Christy). Personally assisted and made sure i was satisfied.

PATRICK KLINE 
Rating:
5.0

Customer service was very professional. Equipment was in excellent condition

Michael Burke 
Rating:
5.0

Very helpful staff. Great location to rent from!

MARK RHODE 
Rating:
5.0

Customer did not leave a comment.

Jeff Saunders 
Rating:
5.0

Customer did not leave a comment.

Tammy French 
Rating:
5.0

Customer did not leave a comment.

Tracey Mcfadden 
Rating:
5.0

Customer did not leave a comment.

Trevor Brueggemann 
Rating:
5.0

Customer did not leave a comment.

Tom Larson 
Rating:
5.0

Perfect

Chris Roscovius 
Rating:
5.0

Customer did not leave a comment.

Steven Shaffer 
Rating:
4.0

The lock box needs serious work. It took us 15 minutes to open box 3. The numbers, especially the top number, didn't want to turn. When you are picking up a vehicle at 10pm, this can be even more problematic, and a rough way to start a rental.

Jay Christiansen 
Rating:
3.0

Customer did not leave a comment.

Jeff Marshall 
Rating:
5.0

Customer did not leave a comment.

David Gardner 
Rating:
5.0

Customer did not leave a comment.

Billy Bourdo 
Rating:
5.0

Customer did not leave a comment.

Chris Roscovius 
Rating:
5.0

The trailer was great. The only disappointment I had was being charged 25.00 because I had to postpone the rental by a few days. Initially, I reserved the trailer, but had to cancel because my friends truck was not available. I noticed that I was charged 25.00 for canceling. It was a few days later that I was able to rent the trailer and complete my transport. Thank you

edward benish 
Rating:
3.0

Renting a trailer was easy. Set it up online than did online check in so pick up was fast. Dropped off early and fee was adjusted.

Michelle Schweda 
Rating:
5.0

Very good service and communication here. This helps so much with all that must be coordinated with moving and knowing you have a good working truck, mechanically checked-out and ready to go is huge. Thanks, Rhode's Team for great service.

Nancy Demary 
Rating:
5.0

Customer did not leave a comment.

LAURA DISTLER 
Rating:
5.0

Customer did not leave a comment.

Monte Merath 
Rating:
5.0

The people are awesome.

dustan Stanford 
Rating:
3.0

Customer did not leave a comment.

Michelle Colosimo 
Rating:
5.0

Customer did not leave a comment.

Robert Weddel 
Rating:
5.0

Customer did not leave a comment.

Shane Ashenbrener 
Rating:
3.0

The location was fine. I had issues with the uhaul app...45 mins waiting for customer service. The lockbox wasn't working to get the key. The drop-off was ridiculous due to the uhaul app not working agsin to take a pic of the odometer. Once I did get customer service they were nice but the overall experience wasn't great.

Lisa Spaid 
Rating:
5.0

Great People and products!

Danny Parman 
Rating:
4.0

Customer did not leave a comment.

IRENEUSZ SZOPA 
Rating:
3.0

I reserved an auto transport at U-Haul, 17000 Rogers Drive, New Berlin, WI. I got there, paid for the transport and went out with the two girls running the place to hook it up. I inspected the tie down straps, and on one of only two straps that secure the front wheels, the end that is inserted into the ratchet was literally tied onto the tire strap. I told the gal running the place this was unacceptable and it should be immediately taken out of service. She told me it had just come in from Kansas that way and it should be fine. I told her I spent 40 years in heavy material handling and to go find me another transport. She contacted dispatch, who located one 25 miles away. I asked for a discount since I now had to drive 50 miles because of their negligence. Dispatch agreed to a $50 credit which I agreed to. The gal said she changed the order and I left. I arrived at Rhodes in East Troy, WI to find that the gal had not changed the order, but merely put a note on it. The gal at Rhodes found the note and issued the credit on the order. But instead of subtracting $50, she added $50. She immediately caught her mistake, but had to call someone at an actual U-Haul office to get it corrected. (It’s absurd that the systems wouldn’t let her correct that herself.). She explained what happened to the gal at U-Haul, but the U-Haul gal replied back that I should have been charged nearly double what I was charged. She handed the phone to me and I explained to the gal at U-Haul that I got the rate off their website and everyone agreed that was the correct rate - she was just not understanding. After another 10 minutes, she finally got it, issued the credit, but said it would take several days for it to show up on my bank account. They can take your money instantly, but it takes days to get it back. It was the worst experience I have ever had with U-Haul, and was scary that they were more than willing to put unsafe equipment on the road. I will certainly look elsewhere if I ever need moving equipment again.

ROBERT MUSCHELEWICZ 
Rating:
5.0

Customer did not leave a comment.

Matthew Collins 
No reviews have been submitted for this location.

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