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Peter T
Customer Reviews for Restful Sleepin Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Larry D. is a great guy & i already referred him - and i'll be using his service again
Timothy MI have been very satisfied with both of my rentals from this site.
Valerie LWe picked up at Restful Sleepin on Division in North Tonawanda and Larry was extremely kind and helpful. Will recommend this location for sure!
Gail CPoorly set up. The key location was located across a busy street. Today was snowy, the u haul was not scraped off I didn't have a snow brush. The lot in which the u haul was stored was not plowed. The check in and check out process in the app took forever to load. Overall this made my move which was already stressful enough more stressful. I would not recommend this service.
Makayla SLarry was so nice and accommodating…he met us 2 hours before he opened so we could get started packing sooner. It was very nice of him to go above and beyond to help us. We highly recommend him!
marcia bPut some heat in the building!
Maria DThe pick up/return process is a little cumbersome. Everything else was fine.
Erin FVery helpful and a simple process.
Keith GNothing as the services were fantastic from being until end and I would go through them again
Dawn SAll good, thanks
STEVEN WDidn't know what to do when I got there, called the local number listed on the reservation. He was irritated and rude about my call and said I have nothing to do with U-Haul, we don't open until 11, you just use the app. Don't you have the app? Was already going to be a stressful day, didn't need to be talked to like that first thing in the morning. Should have been clear when reservations made to use the app only and informed about the process being online only.
Jenny CTruck and trailer were not hitched together and they were parked in a boxed in location that required me to move a separate trailer myself to get the equipment out.
Kyle HGreat customer service.
DANIEL NDid just fine Very happy with Larry's service
Susan MJust take care of one at a time.
Mary TAbsolutely the very best customer service from uhaul who we have used at different areas . Larry went above and beyond and went out of his way to help us with a very complicated move! Easy and pleasant with no hiccups.
Edward cService was friendly & worked well with my needs.
Susan MPickup was scheduled for 4pm. Stores closes at 4pm. I arrived before 4pm. Store was already closed early. Check in through the uhaul app was extremely difficult due to the app crashing repeatedly.
Nelson FThe gentleman who took care of me was excellent
Jean-marc DYou might consider stocking extra lightbulbs for your trailers; teach your staff how to maintain their equipment; think about checking the tail lights on your trailers before putting them on customers trailers; teach your staff how to effectively attach a trailer to a ball hitch. After determining the attendant didn't have the tools nor extra bulbs for the first 6x12, he switched me to another trailer on the lot - which also had a non-functioning rear tail light. I had to change out the light myself. Upon switching to this 2nd trailer he assured me he would update it in "the system." He did not do this (all the while complaining about Uhaul in general). The attendant at pickup had no idea how to check the bulbs (other than switch out a wiring harness), and hadn't secured the outbound trailer to my hitch. It fell off as I pulled out in the road. His response was "oh, I thought I attached it." Had it not been for the safety chains, this would have destroyed the undercarriage of my vehicle. The staff member apologized, and then tightened the trailer onto my ball hitch. I then tightened it even further (meaning he STILL hadn't secured it). I would not recommend using this site in the future.
Thomas SOver charged for the trailer. Location is closed on weekends so when we returned the trailer it was a Saturday. afternoon No way too let anyone Saturday.know it was back. But when we got the final bill a 3 rd day was added to it without consent from me.
Christopher MGreat service
matthew hOlder gentleman was helpful and knowledgeable. Younger guy didn't know the difference between a 2.5 in drop and a 3.5 inch drop for the trailer hitch. I had to explain it to him. Would not trust the younger guy to hook your trailer up.
Russell OGREAT SERVICE WITH A SMILE !!
DOUGLASJOHN Kabsolutely would recommend! Larry is the best and takes very good care of his customers!!
Terri WThe equipment was very dirty. It was not clear where the keys/drop box was. It was also not clear that the virtual key pick-up would take as long as it did. The process should be more clear.
Daniel SOrdered appliance dolly and it was not provided at time of pick up.
Mike BStaff was a pleasure to work with and made it a very smooth encounter.
Barbara GWe had ordered furniture blankets and they were not in vehicle
SHARON BHonestly the best experience I've had renting a Uhaul truck, and I've moved many times! It was a smooth transaction, excellent customer service, and the rental was in great shape too!
Pamela FSupply a broom so the truck can be swept out after use. I was very happy with U-haul and Restful Sleep. The move went very smoothly
Susan BGreat customer service speedy getting in a truck speedy paperwork loved the experience 😃
adam kHigher new workers once that know what they're actually doing and it will help the customer
Donna RThank you for another great visit, you guys were very helpful and a pleasure to work with.
Robert HN/C
Joesph WEverything was good
sharon kClose this location
Naja JExcellent service without hassles.
Chelsea SService was fantastic!
joseph dGreat service .awesome staff .thanks Jacob for everything 👍👍👍👍👍
JAMAL SLocation is very odd, especially with traffic patterns near it and it being on a one way street.
William DGreat place to rent from and great service
Michael BThe app did not work and kept turning black. I would elect to go somewhere else on a Sunday where I could check out with a person and not have to use the app.
Everson KAlways good to us
Mark C