Customer Reviews for Rental Stores LLC
(Distribuidor de U-Haul del vecindario)

227 comentarios

13121 Warwick Blvd   Newport News, VA 23602

(757) 249-0427

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 3:30 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 5/28/2022: 9:00 a. m. - 12:30 p. m.
  • 5/30/2022: cerrado
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(757) 249-0427

13121 Warwick Blvd
Newport News, VA 23602

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 3:30 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 5/28/2022: 9:00 a. m. - 12:30 p. m.
  • 5/30/2022: cerrado
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Zina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

CUSTOMER SERVICE WAS VERY EXCELLENT 🥰

macy W. 
Clasificación:
5.0

Nothing, Angela was outstanding!

Brian Y. 
Clasificación:
5.0

Very courteous and helpful

James L. 
Clasificación:
5.0

Customer service is excellent

RICHARD O. 
Clasificación:
5.0

the trailer had excess grease on the door that got cargo dirty when the door was opened. I had no issues with the location itself--they were very helpful.

ANTHONY B. 
Clasificación:
5.0

Nothing. It was a great experience. Showed up without an appointment and was taken care of and on my way in no time.

kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada H. 
Clasificación:
4.0

I would use again

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTISLAMAR B. 
Clasificación:
5.0

Convenient and easy to work with. Provided great customer service

Steven S. 
Clasificación:
5.0

Angela and staff were super helpful and kind!

micah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cara E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yousef D. 
Clasificación:
5.0

I regret that I didn't get her name, but the employee at this location was incredibly helpful. I had a couple of problems not related to UHaul, and she helped me get the right equipment to handle the job. ¡Gracias!

Robert B. 
Clasificación:
5.0

Keep doing what u doing

Calvin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
2.0

This was a place that rents party tents and punch bowls. Not the drop-off location I had requested.

THOMAS T. 
Clasificación:
5.0

Angela was great! Thank you!

Jamie M. 
Clasificación:
5.0

always helpful and useful here

JOELPAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABELBEZU R. 
Clasificación:
5.0

I had a great experience with this location Based on the handling of my reservation And the courtesies displayed towards me by the locations staff / manager. I would highly recommend the U haul at this particular location. Keep up the great job!

LUISMANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Nothing. Excellent and very friendly service.

TRACYLYNDELL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonisha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonza C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tia J. 
Clasificación:
5.0

Easy rental.

DAVIDRUSSEL D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alessandra W. 
Clasificación:
5.0

Excellent experience!!!

Ella H. 
Clasificación:
5.0

Excellent service...very efficient and easy process

Conrad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrianna N. 
Clasificación:
5.0

Rental was reasonable, fair, and convenient. Angela was very helpful and accommodating. Equipment was in good shape and reliable. I would recommend these services to anyone.

COLLEEN C. 
Clasificación:
5.0

We were very pleased with the whole truck rental experience. Being able to use the 24/7 online booking and return made it simple and convenient, and when I had some difficulty completing that, Angela was very patient and accommodating. The equipment was in excellent shape and the cost was very reasonable, better than I expected. I would confidently recommend U-Haul Neighborhood Dealer on Warwick Boulevard to friends and family.

COLLEEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julius S. 
Clasificación:
5.0

Nothing. Very professional.

Anita T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rashad B. 
Clasificación:
3.0

Overall great experience but they need to cut some expenses. $110 for a 15 foot truck and 20 miles its kind to much.

AJDIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Excellent customer service and friendly

Bryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith E. 
Clasificación:
5.0

Nothing everything was fine

Brennan W. 
Clasificación:
5.0

This location and the drop off location were great. The original location was a nightmare.

BRETTWALTER W. 
Clasificación:
5.0

Customer service was great!! The ladies a the counter were super friendly, welcoming & just nice women. I would definitely rent from them again. THANK YOU BOTH!

KIMMICHELLE B. 
Clasificación:
5.0

Dropped off vehicle after office hours. Worked well

timothy B. 
Clasificación:
5.0

Thanks so much!

THOMASBARRY C. 
Clasificación:
4.0

The truck ran kind of weird and the engine light was on. But the customer service was great and they were so welcoming. Thanks for having a vehicle available for my last minute reservation.

DANASHERRELL B. 
Clasificación:
5.0

Best rental experience in 10 years using U-Haul. My customer rep was awesome!

Johnny W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIELYNN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRETCHENSHULTZ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNEKENNETH C. 
Clasificación:
5.0

Great Service!!

CHERRYANNETTE H. 
Clasificación:
2.0

Even though the customer has to put gas in the truck, you need to make sure they have enough to get to the gas station. As soon as I started the truck the gas light was on. The truck would stall at times, had to put air in the tires. Took me 30 minutes to get the truck because nobody tells you they need 2 people to verify your identity. Never again

Robert C. 
Clasificación:
5.0

Great experience. Exceptional customer service!!

RONALDLAMARR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent F. 
Clasificación:
3.0

Get more rental trucks

NERRISSA R. 
Clasificación:
5.0

The counter person was very nice very good customer service

CHRISTOPHERJOSEP F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULDAMIAN L. 
Clasificación:
5.0

the owners were so willing to help us!

CAROLYNWOOD W. 
Clasificación:
5.0

Really nothing. The attendant was very nice, had a sense of urgency and was very accommodating.

JOSEPH M. 
Clasificación:
5.0

Angie was a Great! Help and she worked with me. ¡Gracias!

MELISSAANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCOJASON R. 
Clasificación:
5.0

Get the dealer a tounge lift I had to assist the lady to lift the trailer off the ball.

GREGORY W. 
Clasificación:
5.0

Angela was amazing! Best rental experience ever. 5 stars!

BRIANKEITH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGANNI-COLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYANTTOKAR M. 
Clasificación:
5.0

I rent trucks from Uhaul very often. Mostly in Williamsburg VA at Esquire 3 location. Brian is always awesome. However, due to a mechanical issue, my recent reservation had to be cancelled by Uhaul. I decided to drive to Newport News location for a 26' truck. At first, was worried I wouldn't receive the same excellent service. Boy was I wrong. Angela is by far the best Uhaul rep I've ever dealt with! Holy smokes. She was very professional and utilized excellent communication to make it all work out. What a very delightful person! The nicest person I've met in years. She even arrived early to meet me. I will definitely be back to her shop! Thanks Angela, you are awesome!

JASONTHERON K. 
Clasificación:
5.0

Very pleased with the service I received: thankyou

DANIELCLAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALDCRAIG A. 
Clasificación:
5.0

Everything was super great.

JAMESGUY F. 
Clasificación:
5.0

I dropped off the truck and placed the key in the box

THOMASROBERT T. 
Clasificación:
5.0

Great customer service. Thank you!

RICHARDDOUGLAS Y. 
Clasificación:
5.0

Excellent customer service 👏

EDWARDELIOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDOANTONIO B. 
Clasificación:
5.0

Our rental agent, was very helpful and knowledgeable about the equipment and made this process very easy.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANRICARDO R. 
Clasificación:
3.0

Improve the self-guided experience. Its too burdensome for the renter.

Kiandra C. 
Clasificación:
5.0

Very nice representative. Polite and efficient. She walked me through the after hours procedures and explained clearly all the things that were necessary for avoiding any additional charges. I would recommend this location to anyone looking for a truck.

THOMASBRUCE F. 
Clasificación:
1.0

Replace all staff.

ANDREW W. 
Clasificación:
2.0

The employees at several stores do not know how to use the system properly. Several locations told me to call to get a reservation, while I WAS IN THE STORE.

MOAZZAMQ J. 
Clasificación:
5.0

Deliver the trailer to a closer location. 5 locations near me within 15 minutes and I drove 45 minutes to this location. The dealer , Angela, was very nice and delivered a clean trailer.

ROBERT S. 
Clasificación:
3.0

The location itself was a little difficult to get in and out and it's on a corner. We dropped off after they closed so we just did the self drop off online. It was an easy process.

TONYA L. 
Clasificación:
2.0

The 24/7 experience SUCKED! It took me 45 minutes to check in & 49 minutes to check out! I would not recommend this 24/7 option to anyone. Best to go to an open location. I had an issue checking out & stayed on hold for 49+ minutes without ever speaking to a representative. I finally got it to work without assistance. Don't give this as an option if neither the chat nor phone representative is a helpful options for your customer.

Axzareena W. 
Clasificación:
5.0

Nothing as far as I can see everything was perfect.

BRENDAANN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND P. 
Clasificación:
5.0

Nada

Kevin G. 
Clasificación:
5.0

Bluetooth inside the uhaul

deandre S. 
Clasificación:
4.0

El cliente no dejó un comentario.

FELICIA S. 
Clasificación:
3.0

The check engine light came on causing us to return it before we were done and then the call waiting was over 60 minutes trying to report it

ZACHARY B. 
Clasificación:
5.0

Angela was great!!! Very friendly

Chris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERDAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALDURBAN M. 
No se han enviado comentarios para esta ubicación.

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