The customer service was great -- polite, efficient and willing to make changes on the fly. The truck we rented, however, has serious issues. The check-engine light was on, the air conditioning did not work, and the driveline (between engine and rear axles) sounds like it's going to explode. We recommend that this particular truck be sent to a mechanic for some much-needed attention.Evelyn A.
Customer Reviews for Rental Stores LLC
(Distribuidor de U-Haul del vecindario)
Newport News, VA 23602
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 3:30 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- 7/5/2022: 9:00 a. m. - 2:00 p. m.
- 7/9/2022: 9:00 a. m. - 1:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Henry J.
El cliente no dejó un comentario.Douglass T.
No complaints. Great service!Lloyd W.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.James S.
Patricia is very personable & professional. They are also very accommodating. Highly recommended .Vickie M.
El cliente no dejó un comentario.tammy M.
El cliente no dejó un comentario.Teresa S.
Nothing . Customer service was cheerful, knowledgable and very personable.Deborah B.
She didnt know how to do split payment. I requested to pay later after I arrive to my destination. She said no. That I had to pay in full now. I was only $40 short on my credit card and would pay her cash.. she said no; the system would not allow her to do split payments. So i Had to take off the insurance on the trailer. Also i told her I scheduled the rental online and it charged me $68 and some change. She was like no it didnt, it only held your credit card. A day later aftee I arrived to my destination I saw on my online bank statement that it did take the money. I tried calling 1800 # for uhaul and customer service kept me on hold, transferred me to a different dept that kept me on hold... then another customer service rep transferred me to a dead line that waa silent and nobody came to the phone. I want my deposit money back.Sheryl J.
El cliente no dejó un comentario.timothy B.
This truck was a piece of junk...multiple problems and way over pricedFREDERICK S.
Great experience renting from this location. Definitely will return to this specific location in the futureâ€¦Thomas H.
The Trucks are in need of regular maintenance. I think the truck need shocks the ride w/ and w/o was very rough. Really needs attentionBEVERLYELAINE A.
El cliente no dejó un comentario.JERNELLLATOINETT J.
El cliente no dejó un comentario.Freddie S.
El cliente no dejó un comentario.Zina S.
El cliente no dejó un comentario.Mark M.
CUSTOMER SERVICE WAS VERY EXCELLENT 🥰macy W.
Nothing, Angela was outstanding!Brian Y.
Very courteous and helpfulJames L.
Customer service is excellentRICHARD O.
the trailer had excess grease on the door that got cargo dirty when the door was opened. I had no issues with the location itself--they were very helpful.ANTHONY B.
Nothing. It was a great experience. Showed up without an appointment and was taken care of and on my way in no time.kevin S.
El cliente no dejó un comentario.Jada H.
I would use againMICHAEL M.
El cliente no dejó un comentario.jackie L.
El cliente no dejó un comentario.CURTISLAMAR B.
Convenient and easy to work with. Provided great customer serviceSteven S.
Angela and staff were super helpful and kind!micah D.
El cliente no dejó un comentario.Cara E.
El cliente no dejó un comentario.Yousef D.
I regret that I didn't get her name, but the employee at this location was incredibly helpful. I had a couple of problems not related to UHaul, and she helped me get the right equipment to handle the job. ¡Gracias!Robert B.
Keep doing what u doingCalvin D.
El cliente no dejó un comentario.Stephen H.
This was a place that rents party tents and punch bowls. Not the drop-off location I had requested.THOMAS T.
Angela was great! Thank you!Jamie M.
always helpful and useful hereJOELPAUL G.
El cliente no dejó un comentario.ABELBEZU R.
I had a great experience with this location Based on the handling of my reservation And the courtesies displayed towards me by the locations staff / manager. I would highly recommend the U haul at this particular location. Keep up the great job!LUISMANUEL R.
El cliente no dejó un comentario.Michael K.
Nothing. Excellent and very friendly service.TRACYLYNDELL M.
El cliente no dejó un comentario.Tonisha D.
El cliente no dejó un comentario.Alonza C.
El cliente no dejó un comentario.Tia J.
Easy rental.DAVIDRUSSEL D.
El cliente no dejó un comentario.Alessandra W.
Excellent experience!!!Ella H.
Excellent service...very efficient and easy processConrad L.
El cliente no dejó un comentario.andrianna N.
Rental was reasonable, fair, and convenient. Angela was very helpful and accommodating. Equipment was in good shape and reliable. I would recommend these services to anyone.COLLEEN C.
We were very pleased with the whole truck rental experience. Being able to use the 24/7 online booking and return made it simple and convenient, and when I had some difficulty completing that, Angela was very patient and accommodating. The equipment was in excellent shape and the cost was very reasonable, better than I expected. I would confidently recommend U-Haul Neighborhood Dealer on Warwick Boulevard to friends and family.COLLEEN C.
El cliente no dejó un comentario.Kenneth D.
El cliente no dejó un comentario.Julius S.
Nothing. Very professional.Anita T.
El cliente no dejó un comentario.Rashad B.
Overall great experience but they need to cut some expenses. $110 for a 15 foot truck and 20 miles its kind to much.AJDIN H.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.Steven M.
Excellent customer service and friendlyBryan J.
El cliente no dejó un comentario.Faith E.
Nothing everything was fineBrennan W.
This location and the drop off location were great. The original location was a nightmare.BRETTWALTER W.
Customer service was great!! The ladies a the counter were super friendly, welcoming & just nice women. I would definitely rent from them again. THANK YOU BOTH!KIMMICHELLE B.
Dropped off vehicle after office hours. Worked welltimothy B.
Thanks so much!THOMASBARRY C.
The truck ran kind of weird and the engine light was on. But the customer service was great and they were so welcoming. Thanks for having a vehicle available for my last minute reservation.DANASHERRELL B.
Best rental experience in 10 years using U-Haul. My customer rep was awesome!Johnny W.
El cliente no dejó un comentario.VALERIELYNN P.
El cliente no dejó un comentario.PETERM L.
El cliente no dejó un comentario.GRETCHENSHULTZ D.
El cliente no dejó un comentario.DWAYNEKENNETH C.
Great Service!!CHERRYANNETTE H.
Even though the customer has to put gas in the truck, you need to make sure they have enough to get to the gas station. As soon as I started the truck the gas light was on. The truck would stall at times, had to put air in the tires. Took me 30 minutes to get the truck because nobody tells you they need 2 people to verify your identity. Never againRobert C.
Great experience. Exceptional customer service!!RONALDLAMARR T.
El cliente no dejó un comentario.Kent F.
Get more rental trucksNERRISSA R.
The counter person was very nice very good customer serviceCHRISTOPHERJOSEP F.
El cliente no dejó un comentario.PAULDAMIAN L.
the owners were so willing to help us!CAROLYNWOOD W.
Really nothing. The attendant was very nice, had a sense of urgency and was very accommodating.JOSEPH M.
Angie was a Great! Help and she worked with me. ¡Gracias!MELISSAANN M.
El cliente no dejó un comentario.FRANCISCOJASON R.
Get the dealer a tounge lift I had to assist the lady to lift the trailer off the ball.GREGORY W.
Angela was amazing! Best rental experience ever. 5 stars!BRIANKEITH K.
El cliente no dejó un comentario.REGANNI-COLE W.
El cliente no dejó un comentario.BRYANTTOKAR M.
I rent trucks from Uhaul very often. Mostly in Williamsburg VA at Esquire 3 location. Brian is always awesome. However, due to a mechanical issue, my recent reservation had to be cancelled by Uhaul. I decided to drive to Newport News location for a 26' truck. At first, was worried I wouldn't receive the same excellent service. Boy was I wrong. Angela is by far the best Uhaul rep I've ever dealt with! Holy smokes. She was very professional and utilized excellent communication to make it all work out. What a very delightful person! The nicest person I've met in years. She even arrived early to meet me. I will definitely be back to her shop! Thanks Angela, you are awesome!JASONTHERON K.
Very pleased with the service I received: thankyouDANIELCLAY P.
El cliente no dejó un comentario.Diego M.
El cliente no dejó un comentario.DONALDCRAIG A.
Everything was super great.JAMESGUY F.
I dropped off the truck and placed the key in the boxTHOMASROBERT T.
Great customer service. Thank you!RICHARDDOUGLAS Y.
Excellent customer service 👏EDWARDELIOTT B.
El cliente no dejó un comentario.Jorge T.
El cliente no dejó un comentario.EDUARDOANTONIO B.
Our rental agent, was very helpful and knowledgeable about the equipment and made this process very easy.THOMAS S.
El cliente no dejó un comentario.JUANRICARDO R.