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Samuel A
Customer Reviews for Rent A Wreck
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Instead of refueling gas to previous amount, pickup should be full and return amount full so no guessing is needed.
Barbara PWe have rented from many locations over the years, this Uhaul location rates as perhaps the best by far. Great people here,
Dale Pthese guys went out of their way to make sure I was properly set up for what I was doing. They look out for their customers!
Michael OHave been renting from these guys for years never had an issue
Toby CNice folks
Cory LThey were on top of helping us as ou move changed. Amazing
Amy KI felt cheated and It seemed like they felt as if they could under serve and give me half service because I was African American
Terence JYou guys have always been great Not sure what more you can improve but just keep up the great work
VINCENT GDan was amazing and helped me quickly with my return process. 10/10
Alyssa DIt was all good. Someone was there to help me get hooked up and checked everything out. They was right there when I brought it back and helped me unhook
Johnny BDon’t send out vehicles that had mechanical or electrical issues
Lainie MTrailer had mud on it. Lobby was less than inviting. There were three vagrants in the poorly lit after-hours return lot at 9:30 p.m.
Tim Mdropped off after hours left key in drop box, however have used & rented from this location and facility is clean insdie, customer service person was helpful.
Brent KThe rental was caused by uhaul reservations messing up my reservatiin
janet sVery pleasant , punctual and professional. Willing to make your move as easy as they can.
Wayne BVery confusing process. No one there at my pickup time and very confusing building entrance. Wasnt able to pick up until about 15 minutes past my scheduled time. Was treated like an idiot when I didn't know how drop off worked and walked into location to give keys. Nothing was explained to me. I'm not stupid but this was my first time using uhaul and it was just so confusing and unwelcoming. Will likely just go to an actual uhaul store next time.
Elena KNothing…the gentleman that helped us was very pleasant.
Arneen KExcellent customer service 👏- thank you it was a nice truck.
OTABEK EDan and his staff were helpful and made pickup and drop off easy.
Ben NTruck worked as expected Thanks U-Haul
Frank WThis was the most helpful Uhaul because the desk person was helpful and loaded up my trailer then did the paperwork and I was on my way. Best Uhaul out of the 8 Uhaul places i've been to.
Mike GMake sure not to get the corporate yahoo's from Arizona. They don't understand distance or the terrain in Montana at all and might send you on a wild goose chase. They don't bother to tell you if they have everything until a couple days before your rental.
Steve WI received no email or other notification about my final bill and additional charges. I had to go to my account online and investigate prior transactions and read through the details to find out why my credit card was charged an extra fee. In addition, I disagreed with the reason for the additional charge, however the technician had created a typo in the documentation, leaving me with no proof.
Travis PMake sure that the locks on the back doors worked properly we were unable to lock or load as we travel from Portland Oregon to Billings Montana and when we realized we couldn’t lock the door it made our trip very stressful to restock and when we stayed overnight not being able to lock our things up
Franklin AThe gentleman was very polite and very helpful.
manuel gFriendly staff awesome place to rent from A++++
Dave DI got great service. Thank you, Garry
Garry MService is horrible No person was there for 45 minutes Three other people were also waiting
Ray AEverything uhaul is so poorly managed, it is worse than any other rental company
RAY ANot sure why I was charged 22.24 more then what my receipt said just 24 hours earlier. Didn't use as many miles as I said I would
GUY CLike these guys & shop better than where we turned in the California rental. Will be returning when the need arises to 'Rent a Wreck'
Christine MI have nothing good to say
Dennis SWe were delayed due to heavy winds and rain as we came across the country. This required us to add additional days to our destination for which we were charged $100. Then, our RV broke down due to engine issues in Birmingham, AL which caused us to turn in the tow dolly at a local Birmingham location. We were charged a fee for that locations drop off. When calling the Transportation Center they indicated they could not assist with removing the charge. Finally, when originally traveling west to Montana in April the tow dolly rental was just over $100. Upon returning to Alabama in late October the rental fee for the same equipment was over $500. This is “price gouging”. Due to a combination of all these circumstance we would not recommend UHaul for any future business. We can be contacted for further discussion if a corp member wish to know more.
James MSupper quick and easy check out process thank you.
Tawnya SThis is my first time using this location. Much faster than the actual U-Haul location.
Josh SThe "yard" out in front of the office is very crowded, difficult to pull in. The equipment was across the street and it's a 1 way requiring us to go around the block to get there. We didn't know we picked up the equipment across the street from the office.
Leandra RCheck in went smoothly, vehicle was good. However, when I returned the vehicle, they said they would check it in and a receipt would be emailed to me. It took them 3 hours and 2 phone calls to get it checked in. Will go to a different vendor next time I rent a uhaul.
Jaime CJunky location but good people.
Charlie JThe U-Haul pick up truck I rented was not clean from the inside and the people works there are not so kind/nice. No greeting customer Like others U-Haul places. Being 30 minutes late I get charged for another 24 hours. They said if your 1 minute late U-Haul will charge you for another 24 hour. Whenever I'm traveling through in the near future I won't be using their services anymore. I hate to say Maybe if your white you get treated better.
Rosita TBetter telephone skills.
Jeffery HThey don’t open until 8am, they didn’t actually open until 8:30 on the say if my pickup and we’re very unorganized. Truck was extremely dirty and not taken care of.
Jason PI rented an auto transport. When I showed up there wasn’t one available. One had a jack problem and the other was rented out that morning to a walk-in customer regardless of my reservation and the broken one. They arranged for a one way rental from Rapid City back to Billings. It cost me $100 more dollars. I am still pissed!
Kevin OI called to book my uhaul from main street in Billings yet everyone was giving me the run around that I called the wrong location when I went to pick it up. I confirmed when I booked it was the main street location, and then I called to confirm my pickup 3 days before, they also confirmed it was main street. But I realized someone (or multiple) is lying to me. I never had to go through a phone tree to get ahold of anyone when I booked my reservation which is what I had to do when I called the place where my reservation was changed too. Even my phone records show me calling the Main Street location. I’m extremely disappointed at the amount of lying within the company to cover there butt and send me all around the city trying to get my uhaul. They wouldn’t even have someone drive it up to meet me, saying it was my issue. Would highly discourage anyone renting from uhaul in Billings.
Krista CThe gas gage stated 3/4 full, but it was only at half. The cab had gum and pet hair. I removed the gum and vacuumed. Also the cargo bay had quite a bit of dirt, so I swept it before returning. Could not print a invoice for me on returning van.
HEIDI CGreat service every time
Paul MGreat service every time
Paul MExtremely nice and helpful, I highly recommend these folks to deal with. Just Super!
Linda BGreat folks to deal with! Highly recommended as staff is friendly and helpful.
Linda BThe gas cap was left open. There were no signs so it was difficult to find the location.
Alison W