El cliente no dejó un comentario.DOROTHY B.
Customer Reviews for Rent A Wreck
(Distribuidor de U-Haul del vecindario)
Billings, MT 59101
Services at this Location:
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Took about an hour to get the trailer I reserved online in advance. When I went to pick it up, only one person knew how to use the computer to do the paperwork, and instead of that person helping, she kept answering the phone and barking at the other person. When they finally got that done, I tried to hook the trailer up, and was yelled at "WE have to hook it up". I then watched her stick her fingers in the tongue, with full trailer weight on an uncoupled ball. I asked her to remove her fingers so she wouldn't become permanently attached to my truck. I forced my way in to get the ball to couple properly. She hooked up the chains incorrectly, and when I asked her to cross them she said "oh yeah I meant to do that". These are safety issues, and if you're not properly trained, then keep your hands off of the equipment, and let me handle it. Will not return.Talis M.
El cliente no dejó un comentario.EMMANUEL A.
El cliente no dejó un comentario.SHIRLEY P.
El cliente no dejó un comentario.Nicholas A.
Make sure the tank isn't on E. I returned it with just over 1/4 tank so that doesn't happen to the next customer.Tandalaya R.
Prompt service and I appreciated the help hooking up the trailer. She was very helpful.Adam H.
Appreciate the great service! This location goes above and beyond to serve their clients. Noone better in Billings!Kieran B.
El cliente no dejó un comentario.Toby C.
El cliente no dejó un comentario.George K.
I love the family owned business environment! Very welcoming and comfortable.Diane J.
Nothing. Absolutely incredible customer service! Very helpful with hook up & processingMichael P.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.Roger T.
El cliente no dejó un comentario.Winda H.
Everything was as expected.Alfred N.
El cliente no dejó un comentario.Angelina C.
El cliente no dejó un comentario.HAL P.
El cliente no dejó un comentario.Talbert S.
El cliente no dejó un comentario.james B.
El cliente no dejó un comentario.robert M.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Randall F.
All is well.Riley R.
El cliente no dejó un comentario.VICTOR H.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Miesha A.
The female that helped me with my trailer Rental was very knowledgeable, helpful and patient. She definitely get 5 stars. Because there were some issues with my hitch connection and things that I did not have to connect. It was extremely convenient and a time saver that they had the items needed for my hitch. The cost was very reasonable without trying to take advantage of the situation. For these reasons I would definitely recommend Rent A Wreck and the lady that helped me. I hope she gets recognition for her customer service. I noticed there were times during this and my other rental things got hectic and she remained calm and professional.Edward C.
Nice and friendly and courteousReynaldo T.
No improvements!! Service was perfect!!Lori L.
Return - 24 hour drop off did not work. Dropped of next day - the worker was nice and helpful and said if we would have left the trailer at the spot they would have checked it in. We did not feel comfortable just leaving it like he said. Following the directions at the site and on the contract did not work. The phone number never did pick up and was just a recorded message and ad while we waited for 20 plus minutes. Could not access the website at the location either. Once we got to motel then I could access website but at that point we decided to go in morning.Lyndon E.
The service at this location was fine but the overall service and the ability to get the trailer was horrible. I am not sure that we will use Uhaul in the future and we will not be recommending it. I made a reservation months ago and then was called 24 hours before pick up that they did not have a trailer for us to use and we would have to drive to another state to pick it up. That is unacceptable! They eventually found one for us but it would have to be a two way rental instead of the one way we had reserved. We were okay with that. Then the day we were supposed to pick up the trailer we were told again that they do not have one for us to use. They did assign us a different trailer that would work at a different location that closes 2 hours earlier and we would need to get off work early to pick it up. Once we got there to pick it up we were told the car we were planning on taking to haul the trailer was not compatible with the new trailer we were taking. So we had to scramble again and spend money we were not planning to in order to make the trailer work. I feel like it is not acceptable to do this to a customer who has made a reservation months in advance.Phillip R.
Make one way rentals easier, when a renter gets to pick their pick up and drop off location they plan for that location, telling them less than 24hrs before pickup that they have to drive over an hour away to get their truck (and pay for that gas) is bullshit if you approve a reservation and pick up location, you should shuttle the truck to that location. I ended up paying $100 for movers to stand around in my driveway while I drive my U haul through detours because the u haul one way system sucks. I absolutely will not be renting from U-Haul if I have to move a long distance again.Jacob B.
El cliente no dejó un comentario.Charles G.
The entire experience was horrific! My equipment wasn't there when i arrived, i had to drive 3 hours to pickup three replacement, when I got there, that location was closed, I had to then drive to Butte, get a hotel and finally, the next day, I was given the correct equipment and 2 extra day due to the delay and inconvenience. Then, when i returned the equipment, they tried to charge me 3.00 over mileage fee and 300.00 for a two day late fee. It took me 5 phone calls and 2 weeks to get it straightened out and get the charges reversed, all of this and not even a "sorry for the inconvenience" It was awful! CandaceCandace W.
El cliente no dejó un comentario.Randall G.
Parking at the location isn't the best. But they caught a bald tire and jumped through some hoops so I didn't get charged for extra mileage since the pickup location messed up on the miles.Michael T.
Sweep cigarette butts out of bed and remove coffee cup lid and someone else's left over rental contract from cab before renting out again. Also, in the days of covid-19, I think the cabs/interiors of your vehicles should be disinfected before renting out again as well, which by the smell of this one, it had not been cleaned interiorly. However, the rental process itself was quick and painless using the online search/reservation system that i accessed from my mobile phone.Ronna R.
El cliente no dejó un comentario.Jeff L.
El cliente no dejó un comentario.ted L.
El cliente no dejó un comentario.DANIEL W.
El cliente no dejó un comentario.Heather P.
They took an hour and a half to hook up a simple tow dolly. Charged 57 dollars my contract reads 44.95BRADLEY S.
El cliente no dejó un comentario.Susan M.
El cliente no dejó un comentario.Victoria K.
They seem to be in a hurry to get us out of there. .. multiple other distraction, phone calls while we were checking out.Al M.
Keep up the good workRICHARD H.
Very quick return processVicki E.
El cliente no dejó un comentario.Jaime C.
El cliente no dejó un comentario.Lisa S.
El cliente no dejó un comentario.MINDY D.
The gentelman that helped was very nice.Deborah M.
Sanitize the inside of the cab. Make sure the right paperwork goes with the right customer. Not one person was wearing a mask as per our governor's mandate!JILL LOUISE BLAC G.
Very dirty location with a poor location for larger trucks. Some of the staff members did not want to check lights on the trailer and rolled their eyes when I requested it. For being a newer truck it was filled with garbage and smelled like smoke. Cigarette buts were left in the cup holders and the windshield was filthy. I spent hours cleaning it.Angalica G.
El cliente no dejó un comentario.Gabriel S.
El cliente no dejó un comentario.Gordon B.
Very fast and niceReneau L.
El cliente no dejó un comentario.Danny H.
El cliente no dejó un comentario.Katey L.
El cliente no dejó un comentario.Rachel O.
El cliente no dejó un comentario.STEVEN DAVID K.
El cliente no dejó un comentario.Gordon P.
Experience was friendly, quick, hassle free. Equipment in good order and clean. ¡Gracias!Virginia B.
El cliente no dejó un comentario.Bonita B.
Tire pressure check. Departed with low tire pressure annunciator. Upon return noticed back rear tire had a nail.Erik A.
thank you, was a huge help in retrieving a vehicle!Michael E.
This was the worst truck I've rented from U-haul. The interior of the truck reeked of smoke, which I didn't think smoking in a rented vehicle was allowed. Very disappointed.Sue S.
We got confused on where to pick up the truck.. went across the street to where all the U-Haul's were stored and thought that was it.. it was across the street at a bigger place.. a little confusing on location but really nice overallLinda T.
Nothing ! Great experience !THOMAS O.
The only thing wrong, which I explained to the attendant when I check the equipment back in, was the hook on the rear chain was broken off. I overcame that, and there was no issue. This is a great location to rent from, and the people are all very nice!Lance I.
After my normal location tried to scam me for fifty dollars extra to rent a trailer, I went to this location and met two extremely fun people had some good laughs and rented a trailer. Brought it back and had another quick laugh with both people. This place is out of the way for me but had great service and pleasant people.Douglas G.
El cliente no dejó un comentario.Amber D.
I am due a refund, I was given a smaller trailer than what I asked and also dropped off early and said would get refund still nothingApril T.
As happens sometimes, we ended up with a flat tire on the trailer. We called, and Danny immediately sent someone out to replace the tire. It took no time at all and we were back in business hauling our stuff. Great customer service!Karen S.
El cliente no dejó un comentario.Danny H.
El cliente no dejó un comentario.lance I.
El cliente no dejó un comentario.Michael O.
El cliente no dejó un comentario.James William Pa S.
El cliente no dejó un comentario.Todd A.
El cliente no dejó un comentario.Sarah R.
El cliente no dejó un comentario.Lee H.
Their store hours makes it convenient for returning equipment. Overall good experienceScott D.
There were cigarette ashes all over in the cabin of the truck. I didn't notice until I got in and started driving. The driver's side door handle had literally been used as an ash tray. With COVID, it's essential that equipment be cleaned between customers. I cleaned it myself, with bleach solution.Ali L.
The staff has , as usual , gone above and beyond. Over the last 10 months, my family has gone thru and number of moves, relocates, storage units and all the struggles one could have or not have imagined. Dan his entire staff are very caring and thoughtful.Janet B.
El cliente no dejó un comentario.Samuel S.
El cliente no dejó un comentario.SUSAN M.
El cliente no dejó un comentario.Danny H.
El cliente no dejó un comentario.Walter R.
Great experience. Quick and friendly.Alexandria D.
I have nothing but good about my experience with Danny Hammons the general managerGuy C.
The owner was very nice and friendly...very helpful.Rebecca P.
El cliente no dejó un comentario.Cassie F.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.danny H.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Tyler C.
It was very obvious that the truck I had rented had not been maintained at least for a month. I spent 2 hours of my rental contract time trying to get the lock, door, latch hook unfrozen. When I made a call to the 24/7 contact line I was told to come back during business hours. Thankfully, I got it unfrozen, only to find the dolly and furniture blankets all over the back of the truck. Definitely will not ve going back to this rental location.Carly F.
El cliente no dejó un comentario.susan B.
El cliente no dejó un comentario.Jeanne A.
El cliente no dejó un comentario.Julie S.
Additional Services at this Location
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