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Michael B.
Customer Reviews for Renes Auto Sales
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The office is very dirty and not maintain .I picked up a total of three trucks within a week. all three trucks were either on a 1/4 tank or out of fuel .I had to go put fuel in before even using the truck.one truck the handle on the back was broke so it was very hard to open the close the door.
JAMES C.Trailer light wiring was defective and i had to install a wiring harness by myself to make the trailer lights functional. This place would not assist and the 800 number on the trailer was not responsive. U-Haul has gone down in providing service but charged twice the going rate. Very poor experience and I recommend looking elsewhere for a unit. Gilles Daigle
Gilles D.Nothing to change, everything was excellent.
Gilles L.The area was under construction , but the truck was ready early, and the gentleman helping me was wonderful
Lisa B.Get rid of all the people behind the counter at the Wtby Meriden Rd location, They are a bunch of douche bags and are ruining your company . I would fire that crew in a second and replace them All.
ANTHONY V.They open late forcing you to use the stupid app and not being able to do anything when they don't give you the moving accessories you paid for!
Wesley T.Location was changed from Thomaston Ave. to 616 Wolcott which is a 20-30 minute difference which required me to change plans and due to the distance was charged for 2 rental appointments upon return. The location did not have any hand trucks and now had to spend more time and gas to go to another Uhaul to rent the equipment. My reservation was for 8am but the location did not open till 9am so my plans were delayed.
Saul R.The truck was not clean. The cab was disgusting, there was cigarette butts in teh ashtray and overall dirty in the cab . We had to change pick up locations, from a 20 minute ride to over 50 minutes.
corinne G.I thought the customer service was quick and efficient. I had never driven a U-Haul and the rep showed me and helped me feel more confortable than I did at first.
Carlos O.Wolcott is too far out of the way and had no dollies. Had to go to Plainville to pick up dollies. Still no furniture dollies, had to do without. If you have a place to reserve dollies on the website, they should be available! Not be told they are no more at the time of pick-up.
Gary R.great experience
Robert M.The clerk was very nice and accommodating
David F.Rene was excellent , great personality it was very smooth communication and helpful. Thank you Rene
Ahmed E.When I picked up the vehicle it was littered with liquor bottles, cigarette ashes and butts. The vehicle gas was also on empty
chris B.Very good
Hector V.Friendly and ready for our pick up!
Mary L.Check out and return went without any problems and quickly.
dom C.Just call ahead for even better service.
john A.Awesome customer service, no improvement needed.
fred R.The bed if the truck was not cleaned and had tree branches in it, I cleaned it out out of fear that I would be charged if I didn't. The app was horrible. Check in did not work, return did not work. Thankfully the gentleman at the office was friendly and helpful to get me going without the app.
HUGHMEL P.The gentleman in charge of UHaul customers was 25 mins late and the UHaul cab had bottles and napkins in it.
Paulo M.Very friendly and great customer service!
Jerry W.I was charged for cleaning even though the truck was filthy. I was also charged for a dolly that was never in the back of the truck. This place sucks
Chase O.Send out trucks that don't shake at 55 mph. The truck shook so bad that the headlights were shaking terribly going down the highway. The trailer needs 2 more straps for the Rear wheels. I'm a wrecker and rollback operator by trade. And this car transporter is illegal! The straps come loose ever 100 miles. Abs is required to have 4 straps by federal carrier law! The chains are only safety.
Robert R.Everything is good
Jose F.Great service and admirable environment
Jorge L.Amazing service. Wouldn't go to any other location again. The best guys
Moshe L.I made a last minute reservation and after some difficulties, but received very good and helpful customer service and I was able to access and complete my reservation. Thank you U-Haul.
Branden T.No supplies made reservation for for hand truck and blankets to protect my furniture the did not have any.
vincent P.I waited more than 30 minutes for the truck to be given to me. truck delivered with almost no gasoline. They charged me more than what they had told me at the beginning. And they didn't give me the equipment I asked for
jorge D.Rene's provided an excellent experience - smooth transaction and excellent truck!
Jonathan B.Rene was very friendly and a pleasure to work with on a very frustrating day!
Douglas N.easy drop Off
Russell D.Friendly and efficient.
Nils C.Clean out the trucks after previous user. I ordered an appliance dolly and even after almost a week they only had a small one that we didn't take. Have a non smoking rule in the truck. It smelled like stale smoke.
Carole A.The person that I went to on this location claims that U-Haul don't take cash and that my NetSpend card what not work with U-Haul system but other than that this location is great start picking up your U-Haul trucks
Tracy H.I was charged for an extra day when I returned the vehicle PRIOR to the expected return date and with more gas than I started. I was also well under the mileage. What a disappointing and dissatisfying experience and result after I put in effort to do the right thing and convenience the "next customer" who wanted the truck the following morning.
Jeffrey L.It was a good experience overall.
Kevin B.A couple lights were out but no big deal
Timothy H.Rene is an awesome guy and I will return
ERIC L.Great service and very friendly
lakewood L.I got charged for an appliance dolly that I never received. I reported it twice but still got charged.
Amanda H.