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JUAN O
Customer Reviews for Renes Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the great 👍 service
Joseph ERequested moving blankets, only 4 supplied, paid for 12
Steve NNeed blankets and utility cart
Kristine NI would say nothing to do because service was great, everything was super clean and there was even a dolly and moving items. This is a great location for renting a uhaul truck.
Elaine Gvery easy pickup
Dana LThe men at Renee Auto sales were great! Friendly and good natured. Flawless operation and maintenance of the vehicle. Thanks!
Julian Mleft me with iced over mirrors and half ass windshield clearing.......I'm a regular customer.......this was quickie amateur hour.......I expect more
chris kKnow the actual readings of the trucks you’re renting instead of treating the customer as a criminal. If this happen to me its happen to others. Being over charged is the crime. Calling out the customer as a liar is not an approach being of a business.
Kenneth NI originally made a reservation at the Meriden rd location in Waterbury CT and had technical difficulties because the area had no service. I sat for 2 hours trying to get assistance with customer service and was unsuccessful. I made a new reservation at a different location just for them to tell me I had a balance.U-Haul charged me the wrong rate then charged me again just to have me sit and wait on a U-Haul for 4 hours at the location to continuously be told that I still have an outstanding balance due to your customer service negligence.
DANIELLE JNothing I Can Think of At The Moment. I'm Just Another Satisfied Customer. Thank You For Your Great Customer Service Experience.
Lisa RMore trucks
dan tNot an easy task retrieving the key from the lock box after hours. We spent more time on line and finally speaking to customer service (who was excellent) then it took to load the truck.
Lori SNothing, this l action is as good as it gets
Michael DThe gentleman that runs Rene’s Auto Sales is awesome, very nice and personable. He makes pick ups and drop offs very easy Rates of renting the actual trailer could be less and wish there was a 6x9 or 10 enclosed trailer available.
Donald Cgood
ILHAM SThe trailer had what appeared to be hay and horse poop in it when I picked it up. I used the trailer, returned the trailer, cleaned the trailer out at the rental location and was still charged a $15.00 cleaning fee. The trailer rental went from $92 to $143. WHAT??? Where did the other $52 come from? Don't think I will be using U-Haul again.
Kelly JRene's was an amazing place. The staff is friendly, very accommodating and very helpful. I would never go anywhere else ever again. The staff there are truly wonderful
Joel MNot require everything be done via a cell phone. Truly not everyone has access to a cell phone, not everyone wants to give their personal data out, and certainly don't want to add family members and friend's data. It would be convenient for after hours pick up and drop off but it should be optional not a requirement.
Robert BThe fees do add up from the initial $19.95 After insurance, mileage, fees, and of course taxes, it gets up there cost wise. But overall I am happy I used them.
marc hKeep doing a great job, am a very satisfied customer.
Andres MWhen I arrived at Rene's on Saturday there was a line of people trying to use the online check in system for trucks (4 or 5 people) and I was told there was no one there to help. I called U-haul for help in picking up my trailer and was told that they could not do online or mobile check in for trailers an that someone needs to be there. After 45 minutes of trying, Bob (one of Rene's workers) showed up out of nowhere and helped me tremendously by calling around and getting someone on the phone that can take my credit card information and get me moving as he does not know the u-haul system. He said Rene was supposed to be back Thursday but he never showed. I have been to this location 3 times and have had 3 issues so I will NEVER use this location again and will recommend others do not either. The issues I have dealt with far outweigh the convenience of picking up in town. I will use another store from now on and someone should address Rene (the owner) as there were also a number of other unhappy people there and I am sure that is effecting U-Haul's business negatively. Rene - make sure your franchise is staffed!
JEFFREY SFind little bit Trash, but not crazy was like a Cigarette lighter & Dirty napkin.but other than everything was in perfect Condition online uhaul service was awesome
Andres CMake sure your representative is on site and that the trailer has functioning lights.
David LVery friendly, excellent service. Truck was super clean!
Kristen MAgain, excellent, friendly service. Convenient drop off procedure.
David MExcellent
James LLocation is a old run down shop falling apart .
Jodi SGracias por el servicio
carlos cGood service
Ron L👍
Manuel DNothing 😊
Abraham TThe service was excellent and very good customer service but the van wasn’t clean and had a smell but yes I would rent again from you the customer service was very good thank you.
Addie HI was fraudulently charged 770.91 for a two day trailer rental, instead of calling me to find out what happened he just started clearing out my account a bunch of unauthorized transactions, guy should be arrested. Still considering calling police because I have yet to see any money back! When I called and told him I am now completely broke due to him clearing out my bank account he basically yelled at me and treated me as a criminal- I’m a loyal customer that did nothing wrong! Now I’m out almost 800 and can’t even buy food.
Ronald SMy trailer had a leak in the roof somewhere in the middle got some of my furniture wet but there was no heavy rain just like misting all the way down not sure why it was wet we also had a blowout with an empty trailer
robert mBusiness was closed when I dropped off the equipment.
John SNothing I can think of.
Garrett HCommunication is key with all of you locations. Did the reservation over the phone with dispatch. Told me to go to this location to find out it wasn't even the right one. Dispatch is terrible
ALLEN TService was very good, but the place was a bit grungy. Office could use a cleaning. Equipment was good, and transaction was quick and informative. Electronic records transactions were very good.
david dThanks for friendly service and flexibility!
Robert C