I am beyond furious at uhaul corporate!!!!! I booked a car trailer in my hometown of Westfield Massachusetts on line. They website said it would be available, less than 24 hours before my scheduled pick up time corporate called me. This was to supposedly â€œconfirm my reservation â€œ they then informed me that I couldn't pick up the trailer Westfield had. They told me that it was for local use only! They said I had to pick one up in Wolcott Connecticut! I asked if there were any â€œin Massachusetts â€œ they said NO! Not one freaking car trailer available in Massachusetts!!!!??? That's Bullshit!!! Instead I had to pick one up in southern Connecticut!!!!! When I booked my reservation, the website should have informed me that Westfield's car trailer wasn't available for me to take on my trip if it's for local use only! Not freaking wait until the day before my cross country trip to tell me I have to drive an additional 1 1/2+ hours south into Connecticut out of my way!!! Thank you to the man who works at Wolcott uhaul for being apologetic when it wasn't even his fault! As for your scheduling website and your scheduling people who called me to tell me the â€œgreat newsâ€ FUCK YOUPeter D.
Customer Reviews for Renes Auto Sales
(Distribuidor de U-Haul del vecindario)
Wolcott, CT 06716
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 10 a. m. - 6:30 p. m.
- Sáb.: 9 a. m. - 4:30 p. m.
- Dom.: 10 a. m. - 2 p. m.
- 7/3/2022 - 7/9/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Jarrod R.
El cliente no dejó un comentario.Michael A.
Service was excellentVanessa C.
El cliente no dejó un comentario.Peter L.
Have the gas tank full when the customer picks up the truck. When I got the truck the gas tank was less than half full. I also wouldn't suggest this location if people intend to rent a large truck like the 26' I got because a lot of the roads around there are winding and narrow, which can be stressful for someone without much experience driving large vehicles.Connor M.
Some one had told me to not deal with the Naugatuck locationâ€¦ it was the best advice ever. What a joke, poor poor poor. Very rude staff, no managementâ€¦ seems like there's more drug paraphernalia then actual employees working.Nemesio B.
I live in Wolcott and I've been here for 13 years and when I first moved here they were the ones that I use they been in business for so many years they're reliable convenient easy-going and fast service I would recommend it to anyone there's no hassles and You always get created with a friendly smile 😊Aurelio N.
El cliente no dejó un comentario.David R.
Awesome guy to deal with!John P.
El cliente no dejó un comentario.robert J.
No problems at drip off locationTracy P.
El cliente no dejó un comentario.Javounn E.
No issuesjoe M.
El cliente no dejó un comentario.Stephen S.
The location at Wolcott Rd was fine - although my OVERALL experience with U-Haul was AWFUL and will never go through your services again! I booked my U-Haul 2 months in advance for it to get canceled and not able to be booked at the same location on the same day. With in MINUTES of the cancelation. I was the. Redirected to the Wolcott Rd. Location where the gentleman was very nice. But this location put me out of my time frame by and hour (30 minutes to and from ) Then I had 30 miles free- most of miles out on the U-Haul were driving from Wolcott to my designated location. . When reserving my uhaul my subtotal was $20 when cashing out it went up to $55. Yet the gentleman told me I received a deal. I'm am appauld at the U-Haul service absolutely HORRIBLE AND MISLEADING!Amanda G.
El cliente no dejó un comentario.Stephen C.
I am so unhappy with my recent experience with Uhaul. I had nothing but issues from the get go. First I requested a dolly with the truck, which I did not get. Had a very hard time putting my stuff in the truck without it. 2nd after getting the truck and leaving for my move I noticed as I was driving at night that a headlight was out which made driving very difficult. Which made me very pissed off seeing that I was a lone with my child in VA somewhere. 3rd, I was told I had free 30 days of storage, had a reservation # but when I go to the storage facility I was told they had no available units. Was sent to another location by UHaul and that location did not comply with the 30 days, after I was told buy UHaul that they would comply with the offer. I was treated poorly and disrespected by management and employees at the Garner, NC location. I have never had such an awful experience with any company in my life.Jennifer G.
Great customer service and pleasant to speak withsonja B.
I did not have my dolly I paid forStephany S.
You guys were great you do not need to improve anything and I believe you guys should get advertised more often You guys are a little too hard to find and you guys are best helper but I've hadMayra M.
El cliente no dejó un comentario.Deirdre C.
I rented the van, and it was perfect. Everything went smoothly, from pick up to drop off. Just the way I like it! ¡Gracias!Paul M.
El cliente no dejó un comentario.Rose G.
El cliente no dejó un comentario.Kathleen C.
El cliente no dejó un comentario.MARYLYNNE M.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Virgil C.
Wish I had known that this location did not offer moving blankets and dollies like I had originally requested.Angela V.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Michael H.
The office is very dirty and not maintain .I picked up a total of three trucks within a week. all three trucks were either on a 1/4 tank or out of fuel .I had to go put fuel in before even using the truck.one truck the handle on the back was broke so it was very hard to open the close the door.JAMES C.
Trailer light wiring was defective and i had to install a wiring harness by myself to make the trailer lights functional. This place would not assist and the 800 number on the trailer was not responsive. U-Haul has gone down in providing service but charged twice the going rate. Very poor experience and I recommend looking elsewhere for a unit. Gilles DaigleGilles D.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.melidy D.
El cliente no dejó un comentario.William L.
Nothing to change, everything was excellent.Gilles L.
El cliente no dejó un comentario.HECTOR P.
El cliente no dejó un comentario.Michael H.
The area was under construction , but the truck was ready early, and the gentleman helping me was wonderfulLisa B.
El cliente no dejó un comentario.Matthew F.
El cliente no dejó un comentario.Angela W.
Get rid of all the people behind the counter at the Wtby Meriden Rd location, They are a bunch of douche bags and are ruining your company . I would fire that crew in a second and replace them All.ANTHONY V.
They open late forcing you to use the stupid app and not being able to do anything when they don't give you the moving accessories you paid for!Wesley T.
El cliente no dejó un comentario.Caron C.
Location was changed from Thomaston Ave. to 616 Wolcott which is a 20-30 minute difference which required me to change plans and due to the distance was charged for 2 rental appointments upon return. The location did not have any hand trucks and now had to spend more time and gas to go to another Uhaul to rent the equipment. My reservation was for 8am but the location did not open till 9am so my plans were delayed.Saul R.
El cliente no dejó un comentario.Jessica W.
The truck was not clean. The cab was disgusting, there was cigarette butts in teh ashtray and overall dirty in the cab . We had to change pick up locations, from a 20 minute ride to over 50 minutes.corinne G.
El cliente no dejó un comentario.David T.
I thought the customer service was quick and efficient. I had never driven a U-Haul and the rep showed me and helped me feel more confortable than I did at first.Carlos O.
Wolcott is too far out of the way and had no dollies. Had to go to Plainville to pick up dollies. Still no furniture dollies, had to do without. If you have a place to reserve dollies on the website, they should be available! Not be told they are no more at the time of pick-up.Gary R.
great experienceRobert M.
The clerk was very nice and accommodatingDavid F.
Rene was excellent , great personality it was very smooth communication and helpful. Thank you ReneAhmed E.
El cliente no dejó un comentario.bob W.
When I picked up the vehicle it was littered with liquor bottles, cigarette ashes and butts. The vehicle gas was also on emptychris B.
El cliente no dejó un comentario.Sarah S.
El cliente no dejó un comentario.Todd W.
Very goodHector V.
El cliente no dejó un comentario.Raymond L.
Friendly and ready for our pick up!Mary L.
Check out and return went without any problems and quickly.dom C.
Just call ahead for even better service.john A.
Awesome customer service, no improvement needed.fred R.
The bed if the truck was not cleaned and had tree branches in it, I cleaned it out out of fear that I would be charged if I didn't. The app was horrible. Check in did not work, return did not work. Thankfully the gentleman at the office was friendly and helpful to get me going without the app.HUGHMEL P.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Jim W.
The gentleman in charge of UHaul customers was 25 mins late and the UHaul cab had bottles and napkins in it.Paulo M.
Very friendly and great customer service!Jerry W.
El cliente no dejó un comentario.Mary B.
I was charged for cleaning even though the truck was filthy. I was also charged for a dolly that was never in the back of the truck. This place sucksChase O.
Send out trucks that don't shake at 55 mph. The truck shook so bad that the headlights were shaking terribly going down the highway. The trailer needs 2 more straps for the Rear wheels. I'm a wrecker and rollback operator by trade. And this car transporter is illegal! The straps come loose ever 100 miles. Abs is required to have 4 straps by federal carrier law! The chains are only safety.Robert R.
El cliente no dejó un comentario.Jean B.
Everything is goodJose F.
El cliente no dejó un comentario.David W.
Great service and admirable environmentJorge L.
El cliente no dejó un comentario.Denis T.
Amazing service. Wouldn't go to any other location again. The best guysMoshe L.
El cliente no dejó un comentario.michael W.
El cliente no dejó un comentario.stacey N.
El cliente no dejó un comentario.Marco M.
El cliente no dejó un comentario.Philip B.
I made a last minute reservation and after some difficulties, but received very good and helpful customer service and I was able to access and complete my reservation. Thank you U-Haul.Branden T.
El cliente no dejó un comentario.Shelley B.
No supplies made reservation for for hand truck and blankets to protect my furniture the did not have any.vincent P.
El cliente no dejó un comentario.Tiffany J.
I waited more than 30 minutes for the truck to be given to me. truck delivered with almost no gasoline. They charged me more than what they had told me at the beginning. And they didn't give me the equipment I asked forjorge D.
Rene's provided an excellent experience - smooth transaction and excellent truck!Jonathan B.
Rene was very friendly and a pleasure to work with on a very frustrating day!Douglas N.
easy drop OffRussell D.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Calvert G.
El cliente no dejó un comentario.John P.
Friendly and efficient.Nils C.
Clean out the trucks after previous user. I ordered an appliance dolly and even after almost a week they only had a small one that we didn't take. Have a non smoking rule in the truck. It smelled like stale smoke.Carole A.
El cliente no dejó un comentario.Douglas C.
The person that I went to on this location claims that U-Haul don't take cash and that my NetSpend card what not work with U-Haul system but other than that this location is great start picking up your U-Haul trucksTracy H.
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