24/7 truck pickup took a long time
Michael W.
Customer Reviews for Remember When Antiques
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great experience! I will do it again!
Julia L.Renting the car dolly was quick and painless. I appreciate all the help. Gracias.
tim K.I made a mistake and had ordered wrong size, the lady fixed issue and got me the right one, she was very nice
DeWayne H.I was told the truck had 3/4 tank of gas in it when I rented it. Upon getting inside of it and starting it, I noticed it had less than 3/4 tank of gas. I drove the truck 15.9 miles, I put 3.779 gallons of gas in it before returning. The gas station is 1.1 miles away from the drop off location. The next day I received a receipt from UHaul and noticed $14.40 gas charge. I the follwing message to UHaul, but did not receive a response: Hello, Can you tell me what the gas charge of $14.40 is for? When I got in the truck before I left, the gas gauge was not on the 3/4 tank mark, it was more like between 1/2 and 3/4. I did put gas in the truck before I returned it, I am attaching a copy of my receipt from the gas station. I put in 3.779 gallons. I drove the truck 15.9 miles. That would come out to 4.20 miles per gallon. Gracias
Peggy S.The guy has no idea what hes doing. The appliance dolly was old. Has to drive with headlights on whole time to see the road. The drivers door would not shut tight and freezing cold came in. Over all experience was awful. Also the loaction hours are different than uhaul has they close earlier than listed.
Erin M.they are running a antique shop with the uhaul . she was doing to many things at one time and not taking care of me.
will D.Very smooth transaction. Clerk was pleasant & helpful.
peggy E.Mrs. Nona was very nice and helpful through the entire process.
KELLY B.Very friendly. Made us feel comfortable and at ease. No pressure. Very kind.
Kenneth N.Nona was absolutely delightful!! I'll definitely be renting from her location again!
Rebecca S.Overcharged, was given the wrong type and size of trailer than I ordered, took an excessive amount of time to get the trailer, and the people working the location were rude.
Andrew M.Easy to drop off using the online system. I am more than pleased with how easy the whole rental process went.
Kimberly H.No improvement needed! Keep doing what you're doing. Our experience was great!
Steven R.Just continue to provide the great service
George O.Every thing was nice and smooth! I am happy that I found this location. Very sweet lady!
Jane P.I couldn't get a receipt. When I picked up the trailer the lights didn't work and I was told they could maybe fix the following day. I received a call the next day saying someone would come to the house to fix it. They never showed up. My card was charged 3 times which caused my account to run negative. I then was charged insufficient fund fees by my bank. I was also left stranded out in the middle of nowhere with my wife and two small children and no money for days because my account was drained. When I dropped it off I was told to call customer service. I called customer service 3 times and eventually was told I would get the additional charges refunded in a 3-5 business days. That didn't help especially since it was a Friday. So now add the weekend to th3 3-5 business days. Overall it was a horrible experience. Leaving a family stranded is horrible! I stood in front of a register at the drop off but couldn't get my money refunded then. I'd have to wait 3-5 business days.
Clinton W.Th me online checkin was a little complicated but overall was fine.
Tracy K.Very friendly and knowledgeable
Christian K.Excellent customer service! Had to change the rental period 3 times but everything went smoothly.
dan F.Very hard to find or see especially after dark
Arthur B.Very friendly.
Mark N.These people were very helpful. The issue I had was that they were my third stop at a U-Haul to try to drop off the trailer I rented. The first location listed on my contract had road construction in front and no driveway access. They had zero U-Haul equipment on their lot because they couldn't apparently get anyone into their lot. The second location I tried told me that they did not take trailers, only trucks. By the time I found the people in Crystal City, I was late on the return time and U-Haul initially wanted to charge me a full extra day. The last place called U-Haul and got the extra charge removed. I was told that I could will-call drop off the trailer when I rented it. Not true
Mark T.Confirm the availability of the rental from the original pick up location. I was called on the way to be told no truck was available so I traveled1.5 hours to get one.
dan C.Everything was perfect. No need for changes.
James P.The light in the truck the cover was off when I picked up the truck
Kimberly S.Start by getting organized I called uhaul they set me up a reservation for 6 hours of truck rental time went to pick up the truck and The lady said I could only have 3 hours because it was already booked for later that day
matt B.The people at the antique store in Crystal City were great.
Lee R.Signage was not good, hard to find but it was a neighborhood location
Greg S.Nona was very nice & made the experience enjoyable. She worked with us to figure out how to make what we needed work.
SARA C.Truck drove awesome - these new trucks are amazing.
john H.More locations would be nice. Had to go out of our way to get to this location.
Douglas W.Very friendly folks
WES H.Be clearer on charges. I thought I was getting charged for only two days but was charged for three. Also charged another $49.05 that was never explained up front. I hope to see a credit for this.
Jim K.When receiving the final bill by email I noticed a charge that I have no idea what it is for. No where does it say why
Tim M.We had to wait 40 minutes while the owner was at the dentist. The employee working was unable to check us out. We decided to go get lunch while we waited. Upon returning, the owner had come back sooner than expected and left before checking us out. It is unclear why we had to wait since when we returned the employee checked us out and we hooked the trailer up on our own. Also, we were charged $8 for insurance that we said we did not want.
Jeff P.Bigger U-Haul sign , we drove past it . The Antique is quite small
Mike R.We requested a utility cart but did not receive one. Nona was wonderful.
Brian K.