JERMEY H.
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Comentarios de los clientes para Remember When Antiques
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Testimonios de clientes recientes de Remember When Antiques
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will D.
they are running a antique shop with the uhaul . she was doing to many things at one time and not taking care of me.
peggy E.
Very smooth transaction. Clerk was pleasant & helpful.
KELLY B.
Mrs. Nona was very nice and helpful through the entire process.
Kenneth N.
Very friendly. Made us feel comfortable and at ease. No pressure. Very kind.
Rebecca S.
Nona was absolutely delightful!! I'll definitely be renting from her location again!
Andrew M.
Overcharged, was given the wrong type and size of trailer than I ordered, took an excessive amount of time to get the trailer, and the people working the location were rude.
Kimberly H.
Easy to drop off using the online system. I am more than pleased with how easy the whole rental process went.
Steven R.
No improvement needed! Keep doing what you're doing. Our experience was great!
George O.
Just continue to provide the great service
Jane P.
Every thing was nice and smooth! I am happy that I found this location. Very sweet lady!
Clinton W.
I couldn't get a receipt. When I picked up the trailer the lights didn't work and I was told they could maybe fix the following day. I received a call the next day saying someone would come to the house to fix it. They never showed up. My card was charged 3 times which caused my account to run negative. I then was charged insufficient fund fees by my bank. I was also left stranded out in the middle of nowhere with my wife and two small children and no money for days because my account was drained. When I dropped it off I was told to call customer service. I called customer service 3 times and eventually was told I would get the additional charges refunded in a 3-5 business days. That didn't help especially since it was a Friday. So now add the weekend to th3 3-5 business days. Overall it was a horrible experience. Leaving a family stranded is horrible! I stood in front of a register at the drop off but couldn't get my money refunded then. I'd have to wait 3-5 business days.
Tracy K.
Th me online checkin was a little complicated but overall was fine.
Christian K.
Very friendly and knowledgeable
dan F.
Excellent customer service! Had to change the rental period 3 times but everything went smoothly.
Arthur B.
Very hard to find or see especially after dark
Mark N.
Very friendly.
Mark T.
These people were very helpful. The issue I had was that they were my third stop at a U-Haul to try to drop off the trailer I rented. The first location listed on my contract had road construction in front and no driveway access. They had zero U-Haul equipment on their lot because they couldn't apparently get anyone into their lot. The second location I tried told me that they did not take trailers, only trucks. By the time I found the people in Crystal City, I was late on the return time and U-Haul initially wanted to charge me a full extra day. The last place called U-Haul and got the extra charge removed. I was told that I could will-call drop off the trailer when I rented it. Not true
dan C.
Confirm the availability of the rental from the original pick up location. I was called on the way to be told no truck was available so I traveled1.5 hours to get one.
James P.
Everything was perfect. No need for changes.
Kimberly S.
The light in the truck the cover was off when I picked up the truck
matt B.
Start by getting organized I called uhaul they set me up a reservation for 6 hours of truck rental time went to pick up the truck and The lady said I could only have 3 hours because it was already booked for later that day
Lee R.
The people at the antique store in Crystal City were great.
Greg S.
Signage was not good, hard to find but it was a neighborhood location
SARA C.
Nona was very nice & made the experience enjoyable. She worked with us to figure out how to make what we needed work.
john H.
Truck drove awesome - these new trucks are amazing.
Douglas W.
More locations would be nice. Had to go out of our way to get to this location.
WES H.
Very friendly folks
Jim K.
Be clearer on charges. I thought I was getting charged for only two days but was charged for three. Also charged another $49.05 that was never explained up front. I hope to see a credit for this.
Tim M.
When receiving the final bill by email I noticed a charge that I have no idea what it is for. No where does it say why
Jeff P.
We had to wait 40 minutes while the owner was at the dentist. The employee working was unable to check us out. We decided to go get lunch while we waited. Upon returning, the owner had come back sooner than expected and left before checking us out. It is unclear why we had to wait since when we returned the employee checked us out and we hooked the trailer up on our own. Also, we were charged $8 for insurance that we said we did not want.
Mike R.
Bigger U-Haul sign , we drove past it . The Antique is quite small
Brian K.
We requested a utility cart but did not receive one. Nona was wonderful.
Rebecca I.
Excellent service after having issues with the original pickup location they were very understanding and helpful.
Sue W.
very nice people. Would like to go back and visit with her again
dawn M.
They took care of disconnecting the trailer while I was doing the paperwork for the return.
Cheryl W.
The computer was down at the time of pickup, they charged us for use of blankets and we did not receive any.
Brenda B.
Was charged higher than agreed.was given truck without ramp
joe H.
No one to help ups hook up the trailer .I got charged twice for the rental that tied up my bank account and I didn't have money to buy lunch .
Jamie M.
We just dropped off there. Everything was fine.
Charles G.
This site had the one truck I was picking up and the person who did my paperwork did not have a clue about price matching. U-Haul advertises on their website that they have the lowest price guarantee. But that in fact is not true. I think that you should not say that you have the lowest price guarantee if you are not willing to back it up. According to a management person named Brad, U-Haul will sometimes apply a military discount or price match a competitor. But that is not the norm. All Brad had for me was excuse after excuse as to why he could not and would not work with me to rectify my concerns. Basically, Brad said that U-Haul wants your business but is not willing to price match or give a military person a break in the price of a rental. That concerns me because I know that U-Haul was formed by a military veteran.
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