Comentarios del cliente para Remember When Antiques
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Remember When Antiques
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Clinton W. en
I couldn't get a receipt. When I picked up the trailer the lights didn't work and I was told they could maybe fix the following day. I received a call the next day saying someone would come to the house to fix it. They never showed up. My card was charged 3 times which caused my account to run negative. I then was charged insufficient fund fees by my bank. I was also left stranded out in the middle of nowhere with my wife and two small children and no money for days because my account was drained. When I dropped it off I was told to call customer service. I called customer service 3 times and eventually was told I would get the additional charges refunded in a 3-5 business days. That didn't help especially since it was a Friday. So now add the weekend to th3 3-5 business days. Overall it was a horrible experience. Leaving a family stranded is horrible! I stood in front of a register at the drop off but couldn't get my money refunded then. I'd have to wait 3-5 business days.
Tracy K. en
Th me online checkin was a little complicated but overall was fine.
Christian K. en
Very friendly and knowledgeable
dan F. en
Excellent customer service! Had to change the rental period 3 times but everything went smoothly.
Arthur B. en
Very hard to find or see especially after dark
Mark N. en
Very friendly.
Mark T. en
These people were very helpful. The issue I had was that they were my third stop at a U-Haul to try to drop off the trailer I rented. The first location listed on my contract had road construction in front and no driveway access. They had zero U-Haul equipment on their lot because they couldn't apparently get anyone into their lot. The second location I tried told me that they did not take trailers, only trucks. By the time I found the people in Crystal City, I was late on the return time and U-Haul initially wanted to charge me a full extra day. The last place called U-Haul and got the extra charge removed. I was told that I could will-call drop off the trailer when I rented it. Not true
dan C. en
Confirm the availability of the rental from the original pick up location. I was called on the way to be told no truck was available so I traveled1.5 hours to get one.