Customer Reviews for Regina Carwash
(U-Haul Neighborhood Dealer)

Rating:

1.0

Small congested service lot which is spilling over onto other property. Equipment jammed helter skelter everywhere. The trailer I picked up had not been checked and had a flat tire on pickup. I had to drive through a back alley and around the block with a completely flat tire then back around the building as I needed to get into the car wash building to access an air hose. Then I had to wait to get in the car wash because it was full. Once I finally got in, nobody else could move because I had the exit blocked. It took over an hour to pick up a simple trailer. It was a terrible experience and I will likely never use the Hesse bay location again. Then, I had to stop and fill the tire with air every hour while on my trip or it would become unsafe to use. I didn't have time to stop and get it repaired as I had an appointment for a pickup time the hours away and I was already an hour late leaving. Overall, terribly frustrating experience.

Rating:

2.0

Gas tank was between 1/4 and 1/2 tank, the furniture pads I paid for were not available……all in all the total experience was in a word brutal. I lost money on the fuel and furniture pads in addition to the inconvenience of having to run around to get the rental I had reserved weeks earlier…..after having received a notification that morning that everything was good!!! Definitely would not recommend to anyone I care about.

Rating:

1.0

Educate staff to clarify certain contractual obligations to customers so U-Haul doesn't end up fleecing them of their hard earned money. For an equipment advertised at $29.9 I ended up paying $129 for only driving it for 26 km and returning it within two hours because of strange after hours charges (even while the store was open) and fuel charges because the gauge showed a certain fuel level that had nothing to do with how much of the fuel was actually consumed. It is daylight robbery but then we're living in tough times and I guess businesses need to make a living too.

Rating:

3.0

The vehicle was covered in snow and dirty on the outside. the tailgate was frozen shut. While using the van the add brake fluid came on. It does not look like this unit was serviced in awhile.

Rating:

3.0

It would have been nice to know that they didn't have a dolly which I ordered along with the truck. But it work that a friend had one saving me dolly rental.

Rating:

1.0

I was very upset when I got a call from the Winnipeg branch on the 16th of February asking if I returned the trailer I said yes I returned it on Tues the 13th like I was supposed to. I guess he neglected to put returned on my order come on do your job!! I don't appreciate a call like that.

Rating:

3.0

The truck was covered in snow when i picked it up. Maybe get someone to brush off the windows when you know its getting rented that day.

Rating:

4.0

Rented the vehicle when the weather was nice, roads were very sloppy and there was no windshield washer fluid. Very difficult to see through the windshield. Other than that everything was fine.

Rating:

5.0

The pickup was very seamless. Friendly staff

Rating:

5.0

This location is excellent. I called the pinkie road location because I live close to it and they said they had a trailer like I Was looking for so I drove by this location to get to the pinkie road location. After getting there they discovered they didn’t have a trailer for me so I got to drive back over to this location because they had one. It took about 1.5 hours of my time and gas driving around to get this trailer. I think the computers should be updated more often and I wouldn’t mind so much if I would have been compensated for it

Rating:

2.0

Reserved a 20ft was given keys and it wouldn't start. Offered us a smaller one which wasn't ideal and it's got some issues. Trucks are not maintained

Rating:

5.0

I feel the staff should be checking the trucks when the customers drop them off... Our cab was dirty and the paperwork from last two customers were on the dash... Box of truck was dirty, we had to sweep it before using it... And, there was no dolly in the box, which would of helped... Also, the gas cap was off and we checked and the amount matched the paperwork great...

Rating:

3.0

The vehicle was fine; however, the windows and mirrors were dirty. My real problem is that they use a cell phone to complete the pick up and I wasn't able to see that they added the Safemove nonsense to my bill, which I had declined when setting up the reservation because I have a package policy with loss of use. My guess is that it's an auto add when the dealer completes the move (which is ridiculous considering I set the damned thing up in advance), and my not being able to see the screen didn't get me to notice. I reached out to customer service and was told of all the decisions I made (that I didn't) and that there's nothing I can do. Oh, well. I'll not be using uHaul again.

Rating:

4.0

Clean your vehicle in and out.. I was given a dirty vehicle,windows,mirrors were filthy alone with dirty inside cab,

Rating:

2.0

Terrible location No parking available and tons of rental units around No U-Haul staff other than car wash attendant available

Rating:

4.0

The driver's seat needs to be cleaned at least.

Rating:

1.0

This drop off location is a combination carwash and Uhaul. There was no employee for the Uhauls just an unhelpful, unfriendly employee working the carwash desk. The physical location is too small. There is not enough room to comfortably and safely return the Uhaul. I would give it zero stars if I could have.

Rating:

5.0

Seamless process from start to finish!

Rating:

4.0

The lady was very helpful. She managed to clear up the issue in transferring my reservation from park street to their location. The truck rode extremely rough. I think the engine needs some serious work. Any speed above 50km/hr seems to shake the entire vehicle.

Rating:

1.0

I was charged twice for a trailer rental. When I went to see about it I was told that I will have to wait for the manager to look at it the next day. Now I am going to have to make another trip back to get it straightened out if they are even going to do anything about it .

Rating:

5.0

The vehicle was great to drive with a trailer attached! No issues at all! Thank you Uhaul!

Rating:

5.0

Very Good service

Rating:

1.0

Maintaining the vehicles properly to be appropriate and compatible with the weather condition and climate would increase customer satisfaction. Also, training the staff to treat customers respectfully and properly would go a long way.

Rating:

4.0

We were very well received & your employees suggestions were very helpful.

Rating:

5.0

It was a pleasant experience for a move that was rather stressful. The attending agent was knowledgeable, efficient, and extremely courteous. I will be recommending this location to others.p

Rating:

1.0

Please the Uhaul I hired from Regina Car wash was the worst experience I have had in recent times. I hired a truck picked it up and returned immediately after I finished in five hours. I made an inquiry from the attendant and he asked if I should put the key in the key holder if they were not around. I did as I was asked. I was surprised that they charged me for 2 days including after-hour rentals and double insurance. Please desist from these people who don't keep their word. I will still escalate on all my social media platforms to warn others if this issue is not resolved ASAP.

Rating:

1.0

Place is a joke trailer had no plates tires went flat got ripped off for 50 bucks ran around the whole city hung up on 5 times for ni reason lied to had to put the plates on the tralier as there was none it was a joke

Rating:

3.0

The photo app didn't work The correct trailer wasn’t there My booking was rescheduled and then canceled for some reason- glitch??

Rating:

1.0

My many is not coming yet coz off poor castomer service

Rating:

2.0

Fuel level was on 50 miles away from empty, the truck dirty and crumbs on the chair

Rating:

4.0

Everything was fine.

Rating:

5.0

The drop off location in Regina was a car wash with very limited parking and the only staff person was doing double duty. He was still very helpful and efficient.

Rating:

4.0

Make sure the trucks are cleaned out for the next person. There was broken glass and little screws all over the inside of the box.

Rating:

3.0

See above comments

Rating:

2.0

I went to Park street to pick up trailer and it was not ready. It had a flat tire. Was sent to another location farther away and was less convenient to dropoff. I was 45 minutes off of schedule because of this and had people waiting on me. No apologies where given for wasting my time.

Rating:

3.0

Rented a trailer and appliance dolly. My dolly was not available when I went there to check in and pick-up. So it was a bit difficult to move things. BUT they did accomodate us even though I arrived late, which I really appreciated!

Rating:

3.0

I never received my refund.

Rating:

2.0

Provide information about the equipment inspection. Explain charges properly and how they will be billed.

Rating:

3.0

The trailer wiring aaa frayed and not working. There wasn’t another trailer of my size available The young attendant could offer nothing to help. He called his boss who told him where the new electrical Adapter was. I installed it and was on my way. The

Rating:

1.0

The employee on site was on his phone CONSTANTLY, wouldn't get off to even show us where to put the trailer. Would not recommend this drop off site to anyone due to lack of interest, no customer service whatsoever . Not impressed with this location at all.

Rating:

5.0

All went well with me, POS machine was not ok for tapping can be fixed. Thank you.

Rating:

5.0

Thank you!

Rating:

3.0

Floor was broken and dangerous

Rating:

5.0

Good customer service and even took the time to speak to the U-Haul rep on the phone trying to sort out the over charges on my bill.

Rating:

2.0

Usually deal with Calgary Blackfoot location and if there was a "0" rating that's what I would rate UHaul overall. Nightmare getting a truck. Don't bother with a reservation as it doesn't matter what you reserve or where or when it NEVER works out. 3x I have rented a long distance truck and all 3 times same thing.....no truck.....different location. I won't be using UHaul again EVER.

Rating:

4.0

Couldn’t use app to take truck. Possibly because pats expected hour. Employee had to facilitate.

Rating:

5.0

Very good service

Rating:

3.0

No instructions on where to park the units

Rating:

3.0

No instructions on where to park

Rating:

5.0

Great customer service!!!!!

Rating:

3.0

Had asked for moving blankets and a moving dolly. Showed up, got told "we don't have that." Not "I know you ordered that, we don't have any here right now, and this is what we're doing to get it for you _____" but just "Nope, we don't have it." Like, I ordered the blankets and the dolly because I needed them. And the reservation said they'd be there. Frustrating disconnect.

Rating:

2.0

There was trash and fast food bags in the cab of the truck upon pickup. Broken glass from a previous customer in the bed of the truck. I obtained photos and can provide of first inspection.

Rating:

4.0

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