Complicated and tedious process of checking in and returning vehicleâ€”Kevin P.
Customer Reviews for Red Rock Mini Storage
U-Haul Truck Share 24/7© Location
Pinckney, MI 48169
Servicios en esta ubicación:
Horarios de la ubicación
Siempre abiertos en tu smartphone
¿Qué es 24/7?
Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Madelyn L.
Security gate was not working so there was no secure place to leave our car while we rented the uhaul truck. Signage was not clear where to pick up the rental keys or where to park.Johnathon K.
I've driven a lot of trucks and this one was not in great condition.Hailee S.
We dropped off at midnight so there was no one there. We had an issue (our fault) at drop off and when we called first thing in the morning, no one answered. However, I was able to chat online with Uhual and worked everything out. The Red Rock Mini Storage closed out our Uhual rental and all was good! I would also recommend for a drop off location. They had a perfect spot that was open and obvious for parking the uhual at drop off.Charistopher G.
El cliente no dejó un comentario.Cari J.
The process of picking a truck up here needs to be looked at, it makes no sense! Terrible setup and process!!!!!!!!Dale H.
El cliente no dejó un comentario.Wendy P.
This check-in with no-0ne there was TERRIBLE. I was trying to check-in for more than an hour and was on the phone with the national/regional U-haul office to get it done. I had checked-in on-line before I left home and found that I had to do it again when I got there.. The instructions to get the registration/check-in completed were not at all clear and VERY cumbersome. The codes for the gate and the lock box were not available and we had to get them from the national office. When I returned the truck, I couldn't get in the gate. The on-line return did not give the gate code and I had to call the national office AGAIN. This experience was AWFUL!!!!!!!!!!!!!!!!!!!!! I suppose that once your are used to how it works, it may be fine. But the first time was HELL. For all the frustration and inconvenience, I expected that you would comp at least half of the rental (I asked), but all you did was give me more time. As it was, I was finished in 3-4 hours, not the 6hrs I registered for. I was beyond mad. I must say that the individuals on the phone were patient with me because I was unbelievably angry and they didn't read me out or hang-up on me. That was about the only positive thing about this rental.Warren B.
When picking up the truck, damage was present on the front end from a previous use and was not checked properly. I am glad I took pictures of all damage at the time of pickup. We were also advised that the check engine light was on for the truck but that UHaul was unable to locate the reason for the light beyond it â€œprobably being a sensor.â€ Not really peace of mind ahead of a 700 mile road trip.Bryan B.
Self check in locationJOE CARLOS A.
El cliente no dejó un comentario.JENNIFER MARIE B.
Having the trucks being rented out solely through an online experience is a pain in the ass. It took me 30 minutes to get the code to get the key out. The location and staff were great and helpful but U-Haulâ€˜s lack of person-to-person contact system drives down the experiencePatrick M.
The truck was on empty. Location pick up was switched 3 times by uhaul. The engine light went on at the end of the trip. We waited 2 hours for a call back and no one was on the line with the call back. Waited 2 more hours for another call back. Said they had to send a service person. No one could come. Then they were sending someone in the morning. No one could come. Then we dropped it off at a local place and checkout took 45 minutes. Hot mess.Cory W.
The remote app guided phone sign out was too long with too many steps and did not work correctly.gregory A.
They need to change the lock on box 3. There was a "trick" that had to be performed in order to get the key. The associate was very helpful, however, this was an after hours pickup and I would have been shafted had someone not been there. PLUS.... The 24 hours uhaul pickup service NEVER informed this place of me needing an appliance dolly, as that is what I was moving. Fortunately, someone was onsite to give me one. This needs to be addressed. Communication between Uhaul call center and the place for pickup needs to happen.heather B.
El cliente no dejó un comentario.Christina W.
I reserved a truck that was a block from my house in Ann Arbor and got told the day before that I needed to drive a half hour away to Pinckney, Michigan to pick it up. Extremely inconvenient and added an hour to my pick up that I had not planned on. I alos don't like having the pick up be done remotely, it took a bit to get things properly set so I could leave.Eric G.
The online process was not user friendly. It would have been helpful to know in advance all needed in order complete check-in and check-out. No instructions on whether to leave truck outside or inside storage grounds. It took us over 30 minutes each to complete both pick-up and dropoff...not ideal use of our time.Helmut W.
This was a disaster start to finish and I will be contacting corporate to complain directly.Andrew G.
El cliente no dejó un comentario.Derek V.
Adding light by the return box would be helpful for those trying to return at night. It was hard to see and we couldn't get a picture of the bar code because it was too dark and the light from my camera added a glare.Isaac S.
Very weird picking up from this location and using my cell to do everything.MEGHAN ANN T.
El cliente no dejó un comentario.Patrick C.
We had a reservation that was unapologetically changed the night before from 5 minutes from our house to 37 minutes from our home and the was charged for â€œover mileageâ€ by 8 miles when we turned it in. Found that to be total BS.Matthew M.
Both Larry and Scott went out of their way to make sure all my needs were met. I would recommend them when you need a truck.DANIEL JOSEPH G.
Very accommodating. A pleasureSteve G.
El cliente no dejó un comentario.Loraine S.
El cliente no dejó un comentario.Cynthia B.
El cliente no dejó un comentario.Apriltarjan F.