Customer Reviews for Red Deer Rentals & Maintenance
(U-Haul Neighborhood Dealer)

1,441 reviews

Bay 100 4770 Riverside Dr   Red Deer, AB T4N2N7

(403) 352-8924

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(403) 352-8924

Bay 100 4770 Riverside Dr
Red Deer, AB T4N2N7

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 10 am - 2 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

Customer did not leave a comment.

Albin Z. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Customer did not leave a comment.

Allan C. 
Rating:
5.0

Customer did not leave a comment.

Taeshin B. 
Rating:
5.0

For 1st time, call and ask for derltails of the hitch and trailer connections, the guys will guide you, better be preper

Joaquin R. 
Rating:
5.0

Customer did not leave a comment.

Trayton G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Trailer was very dirty, one of the tires was low, and we had no assistance or information on hooking it up. We did our own check of lights, signals, etc after we left the yard.

Clarence D. 
Rating:
1.0

They think it's an honor to rent from them. I will not return. 3X they've been impolite nor do they do a walk around with the customer. I'm a weekly (business days) and I'll be looking elsewhere. Anyone who does business while on the phone with someone else or treats me like I'm underneath them will not get my business. This guy is a real piece of work.. I'm surprised he didn't tell me what direction to get out of there even though I've lived in Red Deer my whole life. Done with him. On to the next.. Hopefully better experience.

Scott M. 
Rating:
3.0

Location closed at 1;00 pm. We dropped off one hour after they closed so used the drop-off.

Curtis R. 
Rating:
5.0

People behind the counter were awesome

GLENA T. 
Rating:
3.0

Customer did not leave a comment.

Charles A. 
Rating:
3.0

Did not help load the trailer, with out a front jack stand it was tough hooking up the trailer by myself. Every other uhaul place helps hook it up. Also when I was there the guy at the front desk was talking to someone on the phone about a damage trailer and still charging the customer $615 dollars, even though he said he would just bend it back and it would be fine. Makes me nervous renting from that place. Everything else was fine.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
3.0

Called me and said i didn't return truck. I returned it the same day an hour before i had too. Then charged my credit card twice, without any reason. Be careful renting here.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

hinry S. 
Rating:
3.0

Location was late opening on morning of pick up. Have rented UHaul products numerous times (and will continue to) however customer service typically seems better at independent businesses vs UHaul specific outlets. Trailer was in good working order. Clean inside but FILTHY outside, which made the “visual inspection for scrapes and dings” at pickup feel a bit farcical.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
3.0

The drop off process wasn't very well explained to us - i.e where to park, what condition to leave it in, is there a form to fill out etc.

Erin L. 
Rating:
5.0

Customer did not leave a comment.

Kiandra U. 
Rating:
5.0

The service at this location was quick, easy & straight forward. As it should be!

Gary M. 
Rating:
3.0

I ordered 24 moving blankets and when I got there they had 5. No own cared about it and didn't offer any suggestions to help me solve the issue. The vehicle had damage that was not marked and again when I told them about it they just said to take notes and I would get an email with a link to mark the damage into. I never received any email Not very friendly and didn't really care about my issues

Jamie W. 
Rating:
5.0

Great service.

Lyle M. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Really good guy to work with. I would have no problem using that location again. Thanks.

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
1.0

Get a better manager who wears a mask, doesn't rant about homeless people and doesn't over charge

Jessica C. 
Rating:
1.0

The driver side mirror was broken and taped together. I was surprised the vehicle was allowed to be rented. The battery went dead twice and had to be boosted, which was a major inconvenience and very stressful.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Curtis L. 
Rating:
2.0

Employee was 15 minutes late to open - no apology no nothing

Dean S. 
Rating:
5.0

Send me a receipt

Miles M. 
Rating:
1.0

The customer service was terrible. Front Line staff were talking about MMA the entire time without acknowledging the customer (me). At one point the started shadow boxing in front of me. When I received the Uhaul there was less than a 1/8 of a tank of gas (I have a photo - time stamped and dated). Gas light came on after 5 miles. I will not be returning to use Uhaul again, and I won't be referring anyone to use them.

Kolton G. 
Rating:
3.0

Representative spoke to his office staff constantly about something none work related while processing my order, and the same on returning the vehicle. Vehicle was not full of fuel as reported. I put 14 Liters of fuel in the vehicle and only drove it 11 Km . Vehicle stunk of cigaret smoke and the ashtray had cigaret ashes in it.

John B. 
Rating:
5.0

Customer did not leave a comment.

Justine J. 
Rating:
2.0

Just let people know there is a km charge and a gas charge upfront. We were told over the phone it was x amount per day and nothing else was mentioned. When picking up unit none of the extra charges were mentioned either. So it was a surprise to see an additional $300+ and it would have been nice to know ahead of time. We aren't complaining there is a charge for km & gas, but I think it should at least be explained up front.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Reservation process can be refined.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

Kaydee-Lynne Z. 
Rating:
3.0

The fellow I spoke to on the phone twice was a bit snappy and tried to end the call quickly which I thought was really rude.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Micheal C. 
Rating:
4.0

Customer did not leave a comment.

Marvin T. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

The man I had dealt with was very friendly and personable. Overall very good experience

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
2.0

Always have what I need when I need it. Rob is easy to deal with and gets you in and out as quick as possible.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
2.0

Place was very crowded with vehicles and trailers. Only one person on staff. Service was super slow as many customers were left standing and waiting their turn with only 1 agent on duty. No yard agent to help customers nvigate their truck rentals out of very tight parking spaces. Overall lacking personnel to provide top quality service.

Glenn O. 
Rating:
5.0

The man that was working the counter alone provided the best customer service!!!!

Terri F. 
Rating:
3.0

The location was not following the Alberta masking requirements.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Gary J. 
Rating:
3.0

bolt missing on the table of the car dolly.. Person I dealt with was totally disconnected, zero customer service, no eye contact , no personality talked in a low monotone voice just bizarre really

AARON P. 
Rating:
3.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Mirrors didn't stay. Dangerous ride.

Jordan H. 
Rating:
5.0

Service was great.

Mary-Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Vitalii G. 
Rating:
1.0

Customer did not leave a comment.

Kolby O. 
Rating:
5.0

Customer did not leave a comment.

Ali N. 
Rating:
4.0

Customer did not leave a comment.

Suzan D. 
Rating:
3.0

The front right suspension need to be look at and AC is not cool

Boric B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
3.0

Pain in the ass to get too. And the worker had the personality of a wet rag. Zero interpersonal skills at all.

David R. 
Rating:
3.0

Customer did not leave a comment.

Diego R. 
Rating:
4.0

We were charged for a dolly, which was in the truck but we did not request or need. You need to be more upfront about these extras that were not requested.

Vesna H. 
Rating:
4.0

Customer did not leave a comment.

frazier G. 
Rating:
5.0

Customer did not leave a comment.

DEEDIE M. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

SANDI L. 
Rating:
3.0

No applicable to recommend, probably the only spot in town, at least with the inventory someone might need. Just appears that the two guys working there do not appear to enjoy their jobs.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Maryan S. 
Rating:
5.0

Very friendly

LYNDA S. 
Rating:
3.0

No hidden costs. You advertise a truck for 29.95 and then charge 89.99. I travelled 20 km but got charged for 100.

David B. 
Rating:
1.0

U haul employee was rude, and the trailer was unsafe for use as there was no trailer jack to lift the trailer on to ball hitch. Ended up hurting my back trying to unhook the trailer.

Sean W. 
Rating:
5.0

MAYBE INTRODUCE AN ATM MACHINE ON SITE, I THINK WOULD BE A GOOD IMPROVEMENT

Jean A. 
Rating:
1.0

Hidden fees, miserable employees, was way more expensive than they say

Laura L. 
Rating:
5.0

Customer did not leave a comment.

Ryan O. 
Rating:
2.0

When I arrived the uhaul I booked was not available and service was very slow.

Jack H. 
Rating:
5.0

Customer did not leave a comment.

lorne A. 
Rating:
5.0

Very friendly and helpful guys!

Lee M. 
Rating:
4.0

None that I can point out. Agent only said a couple of sentences, 1. Park it beside the other trailer. 2. That's good, you can go. Quick and easy, but, makes me worry that there may be some damage questions in the future because of the renting agent may not have made notes of previous damage.

GLEN E. 
Rating:
2.0

Location closed when I arrived (1:30PM). There was extremely limited parking for my returned truck. Several people also waiting in front of me - who were obviously unhappy about waiting. Once the doors opened it went quickly. Maybe they were having a bad day but I would recommend that these folks get a little Customer Service training.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn V. 
Rating:
5.0

Great Staff…Real humans, real awesome.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Brittany O. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
2.0

Maybe instead of having your little mma gym in the back and the wonderful display case of your fighting career, you could actually have extra dollys and blankets for your company. Plus they open at 9 am on Saturday, 5 people in line up before the door opens, 1 person working and it takes approximately 20 minutes to process each customer, way too slow.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Dillan C. 
Rating:
4.0

Vehicle was very dirty, dog hair all over the seats, used tooth picks on the floor, food in the cup holders, spill on the floor in between the seats. Took an hour to clean before actually wanting to sit in it.

Teresa H. 
Rating:
4.0

Customer did not leave a comment.

Kory B. 
Rating:
5.0

Customer did not leave a comment.

Goodhead O. 
Rating:
5.0

Highly recommended, especially the staff infront of the desk he's really amazing, 5 star is not enough for him. I will give unlimited star for him.

Daffodyl M. 
Rating:
5.0

Nice and friendly staff

Joel M. 
Rating:
4.0

The cab could have been cleaner but the cargo area was nice and clean

Robin H. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
No reviews have been submitted for this location.

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