The truck was not cleaned. The truck was very loud. It sounds like the catalytic converters was missing. The check engine light was on. I would not recommend them to anyone.veron H.
Customer Reviews for Red & White Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't have the truck that I reserved. Had to get a smaller one without a ramp. had to pay full price for the one they had.paul B.
Hi, your company sent receipts to my email. that were not mine several in fact that belonged to someone in South Carolina.JOEL C.
When I told the lady behind the counter said I was there to drop off the truck and trailer, she shrugged and said OK. She also said she did not have time to come out and check the truck. I told her I took pictures of the mileage, and she asked me to tell her what the mileage was.I could have given her any number. Called to say there are no additional charges.RICHARD O.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Eden C.
Customer did not leave a comment.CATHRINE G.
My reservation was not honored. I needed a 26 ft truck. I was given a shitty 15ft truck. Total inconvenience. Total disappointment. Never againLEON M.
They charged me way more than I was supposed to be charged. Said I went way over the miles that I went.and that I had the truck for two days not one. Like I did. Trying to straighten all that out right now.CARLOS B.
Over charged me for mileage. Truck was dirty. Tried to number that is listed and the person told me I was calling the wrong number. Finally got in touch with an agent online and they told me I would receive a call from a manager. We will see.Corbin T.
Very easy check inMatthew P.
Customer did not leave a comment.Royce C.
Clean at least the inside of the vehicle. The inside windshield was extremely dirty and so was the cab interior. Also, the fuel was less than 3/4 when I received the truck. When I returned the truck to the final destination, I had slightly more fuel than when I picked up the truck but got charged for fuel! (I disputed and provided photos when picking up and dropping off the truck). And mileage on the contract was also different than what the actual mileage was when I picked up the vehicle (contract said there were less miles than the odometer did). I have also tried to receive a refund for this disputed fuel charge and have not gotten ANY RESPONSE. The people at the location where I dropped off the truck were nice and they at least tried, but tell me that the refund has to come from the originating location. I received an email that said "If you have any questions or concerns about your moving experience or the attached receipt, please contact me at..." No name, but some email address - so I tried to contact that email address. Not even a courtesy response saying either someone will look into it or even to say "we're not refunding". This is terrible customer service.JEFF F.
I have pictures to show just how bad the truck was when I got it. The only reason I took it was it was the only one that I could get. From the papers to the food to just being nasty with the bugs on the outside windshield etc it was horrible in the cleanliness department. I got the truck on the 6th of September I let it sit for a few days pack front to back with my goods, when I went to get it ready to go on Saturday there were roaches in the inside coming out of everywhere, I hadn't opened the truck for all those days in between so I had to spend my own money to fumigate the insides of this truck. I have pictures to show everything that I'm claiming, I will not be renting from U-Haul probably ever again unless it's an emergency and they're the only ones in town, I would say for anybody that wants to rent from U-Haul look it over with a fine tooth comb to go over it. It showed no real signs of bugs until I got it home and they were underneath the mats in the padding they were everywhere from the food I would imagine that was left in there and not cleaned out from the previous renter. The truck itself ran pretty good but the cleanliness was very bad. I've rented vehicles in the month of September probably three times and every one of them were filthy dirty in the inside. Not a happy renter with U-Haul, I would recommend not using them unless they change your policies on cleaning and cleanliness of the trucks! One more thing when I went to run it it was left on a quarter of a tank which meant I had to drive and put a full tank of gas in it which I didn't really appreciate.matt R.
The truck was dirty and had empty boxes/Pallets in the back. Something was wrong with the exhaust sounded like a bunch of rednecks. Tried to call these people for help several times. Never would answer the phone.Devan M.
Customer did not leave a comment.JONATHAN H.
Customer did not leave a comment.REBECCA H.
Rental pick up was scheduled for 10 am pick up. Store didn't even open its doors until 10:20.Charles H.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.Emilio N.
Customer did not leave a comment.Stephan H.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Nereida V.
Owners came late and store was dirty. Online reservation showed the truck could be picked up before the store opened and that was false.Steven Z.
The lady I worked with to check out the truck was great. Nice courteous and prompt. After a couple of minutes of driving I came back to return the truck and swap out another one because it sounded like it was going to explode. Initially I thought it was just loud, but after the check engine light came on I knew something was wrong. When I returned I spoke with a different gentlemen and told him that I needed to swap out the truck for the above reasons. He told me that he had no available trucks. I reiterated that I could not drive this one and he held firm. I asked if he could get on the phone and see about finding me a new one. He told me no and that I needed to call Uhaul corporate to sort it out myself. I got angry, we yelled at each other and I left. As a representative of Uhaul he should have at least done his due diligence and tried to help me find a new truck but instead I was kicked to the curb. I eventually got on the phone with Roadside Assistance and was very expertly taken care of.Aaron L.
Customer did not leave a comment.Shauna D.
Customer did not leave a comment.John K.
Customer did not leave a comment.Marcus E.
Dirty and not customer friendly location. Guy tossed us the keys and could care less about offering any assistance. Van smelled of body odor and had a piece of the weatherstripping around the windshield hanging off which I had to repair. Couldn't get out of there fast enough.Michele S.
The person at the counter couldn't pull up my reservation so I had to wait 15 minutes while he waited on other customers and then made a phone call to take care of me. I requested a 10 foot truck with a 4 wheel dolly, neither of which they had. The truck they gave me was a 16 foot with the higher deck, and it was dirty. But they did only charge me for a 10 ft. truck, so that was good, but having the higher deck and having to deal with a ramp made things a bit more difficult than they would have been had I been able to get the 10 ft. truck.Patricia D.
Customer did not leave a comment.KATHERINE P.
Customer did not leave a comment.Matthew B.
Dirty, bad part of town, drug addicts and prostitutes out front and beside the buildings.Paul W.
Understaffed and unfamiliar with check in processKyrollos T.
Was given a different trailer than I was originally supposed to have which was fine until they called me 4 days later looking for the trailer that I never received. I was charged for the 4 days of not even having any trailer because I returned the trailer I was given on the same day.Daniel M.
Owner of location was rude, unprofessional and over charged me on mileage, to be precise 96 miles over. Wanted to charge me .99 cent cost per miles when U-Haul charges .79 cents per miles. I never received a copy of my contract when picking up the key, usually it's emailed to you if you don't get a printed copy. Worst experience I ever had since I've been using U-Haul. Never ever again would I go to that location. It wasn't my choice as I was transfer there when I did my reservation with King street location , Charleston, SC because they were booked. I've filed a claim to get refunded for the extra mile charges. Waiting to see how U-Haul corporate handlers this matter.Reina G.
I THINK the sale person should look it over with the driver. and the sale person was helping other customers when they were coming to the counter and I was waiting,David P.
I went into the location which is also a convenience store. Multiple people standing waiting for help, and both ladies working walked away. My appointment time was 10am. I waited and finally got keys in hand by 10:25-10:30. I was told to just walk to the back and get a dolly..ok.. first truck had stuff still in the back. Second truck had trash in the cab from previous people, and it sounded like it was going to blow up at any minute. My return time was to be 6pm. I showed up at 5:45 and put the dolly back where I got it from. Went to the counter and handed the gentleman working the key and he just threw it on the table and went on about checking out customersBrandi W.
Agent was horrible. They didn't have the truck for the previous customer. Then after waiting 45 minutes they get to me and tell me there is no reservation. As I'm standing there I get a text from Uhaul! I showed them my reservation number but that didn't help. Then the agent puts me on the phone with an absolutely rude woman. How is it that back to back customers reservations were screwed up? The agent did nothing to help. Also the location is like a third world country grocery store. Horrible service. Go somewhere else.Michael M.
Customer did not leave a comment.Kelvin S.
Customer did not leave a comment.HARRY C.
Maintenance of truck should be a priority. The truck s made a squeaking noise and the front end needed an alignment. The store had no signage to direct you to uhaul. There was too much going on there.Lawanda G.
Don't change your prices without notice after a quote has been given.Brandon S.
Customer did not leave a comment.Geoffrey E.
Customer did not leave a comment.Kenneth R.
Truck was not clean (I could not upload a picture on the check-in website), the customer service person at the checkout counter was rude and did not even greet me. I would not rent from here again.CHRISTOPHER S.
Super friendly. Excellent customer service.Justin C.
The back of the truck was full of water so I had to push all the water out and mop it before my stuff went in. It was very dirty inside the cargo area. They also didn't apply the same discount I received at another location so I ended up paying $8 less for a 16 ft truck than I did the 26 ft truck for the same time and distance. He said he didn't know how to apply the discount. I will not be using this location again.Philip C.
Customer did not leave a comment.PHILIP R.
I showed up to 2155 Credit Union Ln, North Charleston, SC 29406. Where the trailer was supposed to be but when we got there they said that someone was supposed to have contacted us that our trailer we rented had a blow out and the changed our pick up location. But we never received a call when we got to the new place we walked into the adress they gave us but there where 2 other businesses there with no signs on there place that indicates they rent u hauls. We went to the liquor store they said no that it's next door. When we go into the grocery market they had no signs were to go the front Conroe pointed to another counter and said they do there. When we got done with the paper work they stayed inside and never came and look at the trailer or helped hook up. Thankfully my brother was with us we barely were able to lift the trailer up to the hitch it was a 6x12 cargo trailer witch didn't have a crank handle and it was in the dirt. When we lifted the trailer up it ended up rolling a little bit and smacked my truck. Didn't leave any damage. When I brought the trailer back they didn't tell me we're to put it or come out to see if I needed help unloading it took me 10mins to get the trailer off my hitch and that was beacuse of how heavy the trailer is and it was just me. Other then this the price for the trailer seemed goodGreg S.
Customer did not leave a comment.Bianca B.
Customer did not leave a comment.Audrey V.
This location is not easily marked, there are not good directions for where to leave a U-Haul and it is not a safe area. We had issues with the app loading that prolonged our time there and were concerned about safety. Driveway is littered with glass and bottlesRobert P.
Didn't know I was going to be automatically charged for the mileage. Very unpleased with the amount that was charged for mileage. I will more than likely not use uhaul service again!Kimberly N.
The people running this location didn't even speak clear English nor the they reporting accurate mileage for mile out or in therefore customers are being over charged. When trying to show the store runners the photo I just took of the dashboard showing the gas level and mileage before and after use they refused to look and told me they would enter the info themselvesGenesis D.
Owners made errors on my receipt and windshield had cracks in it. They overcharged meTina D.
It was difficult to understand the person helping us. The location did not have clear signage.LEO F.
Everything was great. Very please with the service and equipment!TINA S.
Staff purposely checked in equipment later in the day to add another day chargeCharles P.
Rude employees and No one was there until 1 HR after scheduled pick up time. Front end was out of Alignment.David J.
The location was a bit scary. The cashier was unprofessional with other customers.TAMMIE I.
I had original requested Duncan Ace Hardware was my perferred pickup. The Red and white Supermarket agent didn't know how to process or speak english, we had to wait over one hour to get the truck, We had driven 8 hours. They didn't seem to want there truck to go one way . We had to add one quart of oil. For some reason my drop off date changed from original order. It took me 4 phone calls and emails to get it changed back. I shouldn't have had to call and change to my 1st location. Not sure how it was changed. They had me driving 2 hours to drop off.Patricia L.
Customer did not leave a comment.Don R.
Customer did not leave a comment.Mark H.
The attitude of your representative was the worse I've ever seen as she explained to me how she is the owner of several businesses and doesn't have time to locate the equipment that was supposed to be at her locationHurbert M.
Staff was very helpful. ThanksRichard S.
Have a better attitudeKiera L.
Lights did not work on first trailer and had to change after hook up. Paper work was not changed.Tom G.
Smooth and ease service for a drop off spot , customer service was very goodmaresa S.
Customer did not leave a comment.Dillon P.
Customer did not leave a comment.Garett D.
Make sure the door to the trailer is lubricated prior to being rented. I had to spray WD-40 on the track just to get the door to close.Melissa D.
Customer did not leave a comment.larry S.
They are located in a very bad area and are KNOWN as a druggie hangout. Some of employees barely speak English. This is NOT a Uhaul location at ALL. Grocery store that dabbles in it and when you call you ALWAYS get a GROCERY employee doesn't know head from hole in the wall!LOUIS P.
Customer did not leave a comment.morriss W.
The van was newer which is good, but before we left the lot it had to be cleaned out because of trash left inside. The woman who rented it to us said they have an issue with breakins at that location, so they leave the trucks unlocked(!)...and someone had been hanging out in the truck and left a bunch of trash. Gross and sketchy. She did her beat to clean it up, but should have checked it out before renting it.Blythe B.
Poor customer service. Wait times extreme. Running too many businesses in one location.Jocelyn B.
Truck was dirty inside and outside. Trash and crumbs were left everywhere.Devon-Marie R.
He didn't even greet me when I walked in, he just said give me those keys and I'll check the truck later and have a good day! Wow! I've never experienced anything like this before ! I'll never rent from Uhaul ever again!Latasha H.
The attendants were rude and unhelpful, I had to complete my own hook up and safety check. The trailer was in poor shape and dirty. I got 30 miles down the road and had a flat tire waited 2 hours for a repair.Edward L.
Hello- I just picked up my U-Haul at Red & White supermarket in North Charleston, sc. Parita Kakadia is who â€œassisted usâ€. I have never dealt with such rude customer service. Our pick up was supposed to be 10 am. Didn't even get to leave until 10:48am because she said she was busy with other stuff. She told us we could take our business elsewhere and I informed her we had already paid and filled out the info on line yesterday! She said she hated dealing with â€œpeople like usâ€ I guess because the color of our skin was different. She still had to put in most info acywr I had already did it online. I felt so uncomfortable and unwelcome and almost didn't even want to rent through them but we needed it today. She was literally arguing back and forth with us when my military fiancÃ© finally stepped in and said â€œma'am we don't need attitude we just want our U-Haul!â€ I am very stressed and upset with this issue. I don't even feel comfortable returning it to them. I asked her also what time did I need to have it back because the website said 3 days- but now I am hearing within the same time as I picked up the next day...this is very misleading information especially if we are returning the next day just a couple hours later... Now we still haven't hear anything from anyone after countless emails and calls and we're still charged!Mallory V.
Customer did not leave a comment.Rhonda P.
you switched my reservation location three different time. Each time it was farther from home. With out notify me.Quinessa P.
Customer did not leave a comment.Shaniqua C.
Do a better job overall!!!!Vernitajoyce B.
nice to find free blankets left but a little smell, windows down and all good!!!!!!james V.
Customer did not leave a comment.brent B.
Get your act together. I called and was told that the Red and White location had the tow dolly I needed. I wanted to be sure I was going to the right location so I called Red and White. The woman who answered said hello. I asked if she was at the U-Haul location. She said yes. I asked if she had a tow dolly. She asked me to repeat. Then she said she did not have a tow â€œdillyâ€. I raised my voice and said â€œare you sure you are at the U-Haul officeâ€. She hung up on me. I drove on down to the Red and White location. I asked some people outside where I could talk to someone about a tow dolly. I found out I would have to go into the grocery store. The man told me he did not have a tow dolly reserved for me and that a man had been there 20 minutes earlier to rent the tow dolly but declined to take it because one brake light did not work. I took the dolly anyway. I went inside and it took about 30 minutes for the man to process my request even though I had previously reserved the dolly by phone. My stepson used the dolly and tried to return it. The man yelled at him that he did not have room for the dolly and he would have to take it to the central office. My stepson brought the trailer to the house and we went back to Red and White. I entered the parking lot from the rear and unhitched the dolly. I went in and told the man I had returned the dolly. He came out and looked at the dolly. We went back in and he waited on a couple of grocery customers and then printed out my receipt.eugene B.
Customer did not leave a comment.kerry L.
Customer did not leave a comment.Francisco R.
Customer did not leave a comment.Harvey M.
The location was a bit run down and inside a supermarket. OTHER then the two different locations, the equipment I used should work to the customer's ease of use. 1.) Add Power Locks. 2.) Add Power Windows., 3.) Add Cruise Control. OMG, it's 2019 and to open and shut a window need to pull off the road and do so. No Cruise is just that! If you don't have it, you know how much it's needed.JAMES H.
After several calls of the pickup location changing, the final location had computer issues. The person handling the transaction, could not clearly communicate the problem other than the computer wasn't working. The entire transaction took more than 30 minutes to complete.Kyna Z.
Customer did not leave a comment.George R.
I stared at the front doors for several minutes literally and could not find a dropbox but yet when they called later they swear one is there!!! The problem is there's 500 other signs as well, it's like a family owned grocery store with signs absolutely everywhere and is so clouded with so many signs you can barely see inside the front door glass. I'm sure that's a major distraction but still I consider myself extremely intelligent and I am still shaking my head at how I could've possibly missed a drop box while staring directly at it so something is amiss somewhere..LOUIS P.
Check the brakes, but the store owner knew the check in procedure perfectly. Use uhaul a lot and know the process, he was quicker than some uhaul locationsKyle T.
No one spoke good English. The truck wasn't ready when we got there even though we were an hour late picking it up. The guy went to put gas in it and brought it back with a 1/4 tank. It wasn't the right size truck we were supposed to get.Jeremy R.
They didn't speak English. They were no help at all.Richard S.
The gentleman that assisted me was very polite.Anthony F.
Customer did not leave a comment.JEFFERY C.