The whole experience was perfect!
Ryan R
Customer Reviews for RC Logistics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the agent was very helpful and thorough with explanation of the equipment.
Roderick FGreat service. Will use them again.
Glenn MPicked up at one location and dropped off at another. Everything was smooth and easy. No delays, no issues whatsoever. Very pleased with how easy everything was.
terry tThank you so much for allowing us to use your supplies. It was a great experience renting from your location.
Catherine LGreat customer service . Super easy and tney got me the same day
patricia sLocation is great - everyone is friendly and professional and goes above and beyond. The only suggestion for improvement is the use of the Uhaul app, which I always seem to have issues with when attempting to return equipment.
Craig AI do not know how to rate a place that I did not go into. I have no idea if it was above average or not. I do not wish to "ding" their facility with something lower when they may be fabulous, but I don't want to give 5 stars if they do not deserve it. There should be a NA when you do auto drop off or pick up. What was great, was the ability to drop the truck off using pictures and my phone, as the place was closed. There was no trouble with the procedure once I caught on.
Amy SDrop off is a lot where an office is located, but not functioning in my experience. I want to say something about your equipment. The trucks are legal limit wide and the cabs match. The cabs simply waste a lot of space. You're probably stuck with them but so are your customers. The loading ramps have gotten shorter over time, and now they represent an obstacle as much as a convenience.
Elizabeth VWe were asked to bring the truck back to this different location 9 miles farther than our original location. When we did, we were told to leave it and we’d be sent a receipt later. Dropped it off at 1020a, receipt showed 1054a. Although it was a $0 receipt, it was very unprofessional and somewhat unprofessional to expect us to ‘hope for the best’ if anything was wrong with either the truck or the hauler, when YOU asked us to do YOU a favor!
Steve HTruck was brand new and ran beautiful. People were warm and very friendly. Would definitely reccommend.
Robert EThe new employee helping us was lacking experience, and their trainer was not present. Rather on the phone instructing the employee, made it very time consuming, over and hour and had to stand the entire time as no seats available.
MICHAEL SGreat location, able to get our equipment quick and with ease. Loved the management at RC Logistics!
Andrew RWas empty food wrappers and a can in the front that could have been cleaned out.
Jackie BTell customer to bring at least 200lbs of tongue weight to put in front of the 5 by 8 cargo trailer or else it’s gonna bang loud all the way home. Also start looking for a trailer more than 2 days in advance as this one was not close to home.
GARY KThe clerk was very helpful and nice
mark aOur location to pick up our uhaul got changed the morning before. When we went to the High Ridge location, and they did not have moving blankets or dollies, which we had reserved almost a month before. The truck also only had 1/4 of a tank of gas. When we got close to our moving location, the tire popped because when we received it the tire was bald and the wires were showing. We had to wait 4 hours for someone to come and repair the uhaul. The only good experience was the uhaul triple A dispatcher.
Adam PEasy drop off, no issues at all.
Michael RU-Haul changed my pickup location to another county, costing me an hour of driving time. This location did not have the blankets and dollies I had ordered. They sent me to a third location for blanklets (but no dollies.)
Steve GWhen I got it the truck had a half tank of gas, I returned it with a half tank of gas, but yet was charged $48 for fuel which I don’t appreciate
angela mI booked over 6 weeks in advance and location couldn’t provide the furniture dolly that I rented. To top it off, we were initially given a set of keys to our truck rental, but he had the wrong truck sitting out for us. The key unlocked the passenger side door, so I had gotten in and the driver got in and the key wouldn’t turn over. Wouldn’t have been so bad, but I have bad knees and getting in the truck just to have to get out and into a different truck was difficult!
Paula DEasy to get to location with a huge open lot. Not a high traffic area so coming and going was easy.
Lawrence NMy drop off was suppose to be on saline in Fenton but they didn’t receive the notice so I had to drive to imperial which was further out of my way another extra 6 miles and had to pay extra
Clifton GOne of the nicest and most professional uhaul rental stores I've been. I figured they were all shaddy and digusting.
Charles HInside of truck was in need of being vacuumed and wiped down.
Mary GMaybe grease that hitch lock :)
Gabriel FQuick,easy and very friendly attendant when I picked up the truck. Returning could not have been easier.
MICHAEL CDid the mobile check in. Then got the keys. I reserved 3 dozen pads and was charged. They only had 1 dozen available. I was told to call customer support so I did. Customer support told me to talk to the place I rented from. Was over charged by $20 and had to get the unit way further away from where I needed it adding to extra fuel and milage costs. Overall not a great experience and will probably use another vendor next time since I was overcharged and customer support just wanted to pass the blame. Best they could do they said was leave a note in my file.
Brandon SUnable sign is not very visible at night time drop offs
Robin TUhaul app did not work kept freezing location of pickup was changed to call or text explaining that. Truck could use brake maintenance. Owner and local uhaul representative where great to take care of things when app didn't work. Upon pickup and return
Theresa MEquipment and service were great
WILLIAM WI work for a company who uses uhaul, the uhaul was dirty
AUSTIN SVery nice and said you back the trailer up like a pro and I told him thank you.
GREG MThey were perfect!
DIANNE RTruck was beat up but ran good not any fault of the dealer
KEITH GI had asked if someone would be there to help me get my car loaded and when I arrived no one was. Also. The trailer was not installed on the hitch. I was lucky enough to have a co worker close to come by and help. Other than that it was all great!
EMILY TLocation and personel were great, the dolly was not in pristine conditions but 100% functional
Omar LI have called several times with a question and no one has gotten back with me.
KRYSTLE RPlease put more fuel in the vehicle before giving it to the customer. Mine had less than a quarter of a tank.
RICHARD JThis was one of the worse U Haul experiences I have ever had. The staff was friendly. I called and needed extra time and he obliged no problem. The issue arose when I asked if we can mobile check it in. The person said we could. Come to find out that their facility is not 24 hours and you in Fact Can not check in after they close. This was never mentioned to me. I spent 2 and 1/2 hours outside looking for a box after midnight and chatting with U haul trying to figure it out. Now I’m 45 minutes away and they are rushing me to return the keys because corporate UHaul advised me to not leave the keys anywhere. So now I have to waste more of my times to return a key that U-Haul told me to keep. So A, please make sure all U haul facilities are 24 hours and the lock boxes are clearly marked. If this is not possible, do not let people return the truck without a picture of the lock box. These steps are the only way I hauls should operate. I am beyond enraged by this incident. Time is money. Inconvenience is money. And I cannot in good faith recommend this uhaul location to anyone
JEREMY DLady at pick up argued that we canceled the rental after we reserved it on the phone. The rental was 100 percent online. Rude and argumentative. The app didn't work at return sat on hold for 30 minutes since it did not work for the return. Finally hung up I was moving and didn't have time sit on hold all day
Christopher BGreat experience especially for short notice on my behalf around Christmas time. Thank you
Brian W