Customer Reviews for Ray's Carpet & Flooring
(U-Haul Neighborhood Dealer)

533 reviews

406 S Cannon Blvd   Kannapolis, NC 28083

(704) 935-3138

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:30 am - 2:30 pm
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: 9:30 am - 2:30 pm
  • 4/5/2024: 9:30 am - 1:30 pm

Show All Hours

Services at this Location:

Contact Us

(704) 935-3138

406 S Cannon Blvd
Kannapolis, NC 28083

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:30 am - 2:30 pm
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: 9:30 am - 2:30 pm
  • 4/5/2024: 9:30 am - 1:30 pm

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer experience with good people.

Ronald Eberz 
Rating:
5.0

Customer did not leave a comment.

Tina Owens 
Rating:
5.0

Customer did not leave a comment.

JONATHAN STONE 
Rating:
5.0

Great customer service!

Todd StClair 
Rating:
5.0

Customer did not leave a comment.

Evie Buchanan 
Rating:
4.0

Customer did not leave a comment.

Rachel Henderson 
Rating:
5.0

Customer did not leave a comment.

Alfred Sutherland 
Rating:
5.0

Customer did not leave a comment.

Justine Patterson 
Rating:
5.0

Friendly folks, easy process to pick up and drop off. Truck worked as expected with no issues.

Sean McClure 
Rating:
5.0

Customer did not leave a comment.

gary barringer 
Rating:
1.0

Pick after house. That was a joke that is goodness for the wonderful person who I actually spoke with that helped me after all the issues I had.

DEANNE WANGERIEN 
Rating:
5.0

Customer did not leave a comment.

Jaquonda Cunningham 
Rating:
4.0

Customer did not leave a comment.

Robert Head 
Rating:
5.0

I’ve use this location several times to rent U-Haul‘s in the past. Rays carpet is by far the best place to rent a U-Haul in the area very knowledgeable very fast. I always have the equipment. I’m looking for customer service is 1000%. Thanks again I’ll be back.

JEFFREY HARRINGTON 
Rating:
2.0

Van dash said 0% oil life. Whole renting process through the app/website was incredibly frustrating. Geo location would not load on GPS despite allowing it. Most disappointing was that I was given the option to choose drop off location, then when it came time to return I had to go back to the original location. Wasting time and gas.

Ellen Lyle 
Rating:
5.0

Nothing needs improvement...Wendy is a treasure. Friendly, efficient, patient, knowledgeable. Wonderful working with her.

Shay McGregor 
Rating:
5.0

Customer did not leave a comment.

BENADECTRA THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Teresa Settlage 
Rating:
5.0

Customer did not leave a comment.

Joyce Kreutzberg 
Rating:
5.0

Customer did not leave a comment.

Julie Fritts 
Rating:
5.0

Nothing. Keep up the excellent customer service you provide to your clients. Wendy, is by far, the best uhaul representative that I have ever dealt with. Thank you, Wendy for making my move a positive experience.

Bradford Powell 
Rating:
5.0

A

Amelia Jackson 
Rating:
5.0

Customer did not leave a comment.

PAULINE MILLS 
Rating:
5.0

Customer did not leave a comment.

leon smith 
Rating:
5.0

Customer did not leave a comment.

Stacey Durst 
Rating:
5.0

Notes were added to the final turn in document.

Scotty Adcock 
Rating:
5.0

This was an amazing experience! They very clearly explained every aspect of the equipment and how to correctly use it. They were also very friendly and welcoming!

Courtney Polk 
Rating:
5.0

Customer did not leave a comment.

Tanya Logan 
Rating:
1.0

I never rented a car online and I never will again

RUSSELL HAYN 
Rating:
5.0

Customer did not leave a comment.

Pei-Te Tu 
Rating:
5.0

Customer did not leave a comment.

lisa melby 
Rating:
5.0

Great people very friendly and helpful this is my go to place. Tim

Timothy Harbison 
Rating:
5.0

Extremely easy process and wonderful Customer Service! Highly recommend!

Leonard Crawford 
Rating:
1.0

Customer did not leave a comment.

Starr Freeman 
Rating:
5.0

Best Customer Service!!!

Michele Kluttz 
Rating:
4.0

Customer did not leave a comment.

ANDREW DELLI SANTI 
Rating:
5.0

Customer did not leave a comment.

Rachel WILSON 
Rating:
5.0

Customer did not leave a comment.

Richard SAYWARD 
Rating:
5.0

Great product , super easy to deal with. Great communication

David Humpal 
Rating:
5.0

I appreciate that even though the truck had problems during the rental, this location was caring and listened.

Keith Callahan 
Rating:
5.0

Best Customer Service EVER!!!!

Michele Kluttz 
Rating:
5.0

This lady and her husband own a floor place as well as U-Haul and they do an excellent job I've never had any issues with them I've rented from them many times and will rent it from them in the future

joni ledbetter 
Rating:
5.0

Customer did not leave a comment.

STEVEN TROUTMAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLACK 
Rating:
5.0

Great customer service

Bettye Karyl Mansfield 
Rating:
5.0

Customer did not leave a comment.

Billy gulledge 
Rating:
5.0

Customer did not leave a comment.

Christy Deerfield 
Rating:
5.0

The representative showed showed outstanding professionalism and she was very courteous.

James Floyd 
Rating:
3.0

Customer did not leave a comment.

Andrew Mitchell 
Rating:
3.0

Na

Milton Everette 
Rating:
1.0

There was a gallon of spoiled milk left in the uhaul and it had a horrible smell. Unfortunately I had to clean it up and the smell still lasted the entire time. Whoever is checking the uhauls is not doing a good job.

Tandarae McEachin 
Rating:
5.0

Customer did not leave a comment.

Leslie Savage 
Rating:
5.0

This front office integration was excellent.

Jimmy Webster 
Rating:
5.0

Nothing. Everything was perfect

Latangela Phillips 
Rating:
5.0

Customer did not leave a comment.

marlow smith 
Rating:
5.0

Nothing. Customer service was outstanding!!!!

Richard Bellina 
Rating:
5.0

This is the only Uhaul I use they are always great to talk to and just all around good people. I been to a lot of uhaul dealers this one is the best I ever been. I will continue to use as well as long as I live in the area.

Johnathan Lee 
Rating:
3.0

The pick up by phone app wasn't avail so had to call for assistance.

Mitchell Jacobs 
Rating:
5.0

Nothing I was satisfied

LUTHER HOLDER 
Rating:
5.0

I've rented from them in past and a couple of times just recently and what keeps coming back is the excellent Customer service. Thank you!!

LINDA MOSS 
Rating:
5.0

Customer did not leave a comment.

DAVID STEVEN RODRIGUEZ 
Rating:
5.0

I absolutely love this location! It’s the only one I ever go to when I’m in need of a uhaul!

Justine Patterson 
Rating:
5.0

Customer did not leave a comment.

Wendy Riker 
Rating:
4.0

Dropped off after hours.

Vane MCCORMICK 
Rating:
5.0

I have rented from this location several times this lady is extremely knowledgeable with all aspects of the U-Haul company. I’ll be renting again in the future I need U-Haul’s frequently for my business. Thanks again for such a great easy experience.

JEFFREY HARRINGTON 
Rating:
5.0

I have rented from U-Haul previously, but this was my first time using online pick up and drop off. I liked the flexibility and it was pretty intuitive. Well done!

Daniel Evans 
Rating:
5.0

By far the nicest and most helpful U-Haul rental location we’ve ever used. Will definitely use again.

Andrew White 
Rating:
5.0

Customer did not leave a comment.

Carla Jones 
Rating:
4.0

Very Friendly Totally Awesome Customer Service Experience

Shatima Cooks 
Rating:
5.0

The customer service was excellent!!

Renwick Fisher 
Rating:
5.0

Nothing. Wendy was awesome the truck was new so we were lucky and was in great shape and clean. We have rented fron here multiple times for various projects with different size trucks and has been a pleasant experience each time!

Sharon Howery 
Rating:
5.0

The staff was super friendly and helpful. I wouldn’t recommend any changes or improvements.

Stephan Rothwell 
Rating:
2.0

The equipment was nice but the customer service was terrible

Sherry Shelby 
Rating:
5.0

Customer did not leave a comment.

Simon Rose 
Rating:
1.0

Customer did not leave a comment.

Priscilla Austin 
Rating:
5.0

Customer did not leave a comment.

Ashley Conley 
Rating:
5.0

Job well done!

Willis RUSSELL 
Rating:
4.0

The customer service i received from the Uhaul helpline was phenomenal! There was some type of problem with my reservation and Uhaul called to reschedule me for a different location (the location listed above). When I tried to register online I ran into some problems and called the 800 number online since the pickup location was closed. Through the course of trying to resolve my issue, I spoke with two people- 1- a gentleman at the original pickup location, and 2 a woman through the call center. Both individuals were kind, knowledgeable, understanding, and helpful. Moving is always stressful and when you run into problems, it is easier to get frustrated easily. However, with both of these people it was impossible to get frustrated or even stressed! They are the epitome of what excellent service is and I could not be more thankful, they took a potential stressful situation and turned it into a pleasant experience. My only complaint is with myself for not writing down their names so that I could include them in this review. Thank you for having such wonderful staff!

Christina Bare 
Rating:
3.0

Customer did not leave a comment.

Todd Mitchell 
Rating:
5.0

Customer did not leave a comment.

Michael Strohl 
Rating:
5.0

Customer did not leave a comment.

Keith Karriker 
Rating:
3.0

Customer did not leave a comment.

THOMAS DRENNAN 
Rating:
5.0

Rays carpet is always my go to place for Uhauls! Very professional and knowledgeable folks! Always a great experience. Thanks again!

JEFFREY HARRINGTON 
Rating:
5.0

Customer did not leave a comment.

Ray Ninteau 
Rating:
2.0

Customer did not leave a comment.

Rodger Smith 
Rating:
5.0

Customer did not leave a comment.

William Fife 
Rating:
4.0

Customer did not leave a comment.

Mark Linn 
Rating:
5.0

The people were very friendly and outgoing. Maybe have more availability

Lisa GaldamezGuevara 
Rating:
5.0

This is the second time I have rented here. Very clean and easy. Uhaul website was difficult. Couldnt pick up truck online. "PICK UP TRUCK' wasn't showing. But Rays Carpet is always excellent

Britney Biles 
Rating:
5.0

I have rented from Ray & Wendy for many years now and each time it is a very good experience. Wendy goes out of her way to make sure you get what you need and on time. She is so friendly and helpful,they are my go to place EVERY time i need a rental. Only time if used another place is if they didnt have what i needed. Highly recommend them...

CLINTON SCHANEY 
Rating:
5.0

Customer did not leave a comment.

Seung Ko 
Rating:
5.0

Customer did not leave a comment.

YUSEF FITE 
Rating:
5.0

Excellent customer service

Barbara Bradford 
Rating:
5.0

Very nice and knowledgeable small business owner! Great customer service!

zachery Sweat 
Rating:
5.0

Customer did not leave a comment.

Matt Marino 
Rating:
4.0

Customer did not leave a comment.

Mariah Miller 
Rating:
3.0

tire where not in good shape engine needed a tune-up of over 500 dollars in gas it sucked gas like water. i was shocked as i drive most U-Haul trucks 2 times this year

Sharon YauchGuinee 
Rating:
5.0

Customer did not leave a comment.

ROBERT WHITE 
Rating:
5.0

Online thing is very complicated but always go in person to rent one..Excellent customer service!

Michelle White 
Rating:
3.0

Customer did not leave a comment.

Rebekah Overcash 
No reviews have been submitted for this location.

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